Subject code/ Name: GE6757 : Total Quality Management

Unit Wise Expected Important Question for University Examination

(Regulation 2013)

UNIT I - Introduction
Part-A

1. How can quality can be quantified? [Nov/Dec’11]

2. What are the benefits of TQM? [Nov/Dec’11]
3. List the various factors which constitute the framework of TQM. [May/June’12]
4. Define the tools required to implement kaizen in a manufacturing system. [May/June’12]
5. List out the six basic concept of TQM.[Nov/Dec ‘12] [Nov/Dec ‘13]
6. What are the four absolutes of quality observed by Crosby? [Nov/ Dec’13] [Nov/Dec’13]
[Apr/May’17]
7. What are the elements of TQM? [May/June’13]
8. What are the different types of quality statement.[Nov/Dec’13]
9. Define quality policy statements. [Apr/May’17] [Nov/Dec’17]
10. What do you mean by service quality ? [May/June’13]
11. What are the dimensions of service quality? [Nov/Dec’13]
12. List out any four methods of receiving customer complaints. [Apr/May’18]
13. Why is quality required in products and services today ? [May/June ‘14]
14. How is quality defined? [May/June’14]
15. What do you mean by cost of quality? [Nov/Dec’18]
Part - B
1. Discuss the Deming’s philosophy for TQM [Nov /Dec ’11 ,May /June ’12 , Nov/ Dec
’12 , Nov/Dec ’13,Nov/Dec ’14, May/June ’15 ] [Nov/Dec’17]

2. Discuss the need and basic concepts of TQM. [Nov/Dec’18]

3. Describe the barriers in the implementation of TQM [ Nov/Dec’11 ,Nov/Dec ’12,
Nov/Dec’13]

4. Explain the various dimensions of quality [Nov/Dec’11 ,Nov /Dec’12 , May /June ’13,
May /June ’14] [Apr/May’17]

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5. Discuss Juran’s principles of quality improvement [May /June ’12, May ‘13, May ‘14]

6. Elaborate the 14 steps involved in Crosby’s total quality approach. [Apr/May’17]

7. Explain the different types of cost contributing to the cost of quality [May/June’12,
May/June’13, Nov/Dec’13,May/June’14] [Apr/May’18] [Nov/Dec’17]

8. Explain the common customer feedback collection tools. (8) [Apr/May’17]

UNIT II - TQM Principles

Part-A
1. What are the important habits of quality leader? [Nov/Dec’11]
2. Name few barriers to Teams’ Progress. [Nov/Dec’11] [Apr/May’18]
3. How are the customer needs and requirements documented? [May/June ‘12]
4. What are the benefits of 5S? [May/June ‘12]
5. State the importance of customer retention. [Nov/Dec ‘12]
6. What is kaizen? [Nov/Dec ‘12] [Apr/May’17] [Nov/Dec’18]
7. List out the characteristics of successful quality leaders. [May/June ‘13]
8. Why teams and teamwork are required in TQM? [Apr/May’17]
9. What is quality circle? [Nov/Dec’18] [Nov/Dec’17]

10. List out the four benefits of employee empowerment. [May/June ‘13]
11. What is 5S? [Nov/Dec’13]
12. What are the objectives of supplier rating? [Apr/May’18]

Part - B

1. Explain PDSA Cycle [Nov /Dec’13,May /June ’13] [Apr/May’18]

2. What is a team? Describe the characteristics of a successful team [Nov /Dec’12, May
/June ’13,Nov /Dec’13, May /June ’14,Nov /Dec’14]
3. Explain the different approaches towards continuous process improvement [Nov /Dec’11,
May /June ’14]
4. How Kaizen is practiced in workplace? Give an example. [Nov/Dec’14] [May/June ‘14]
5. Brief note on Employee Empowerment. [Nov/Dec ’12 , Nov/Dec ‘14]
6. Enumerate the duties of quality council. (8) [Apr/May’17]
7. (i) List the five levels in Maslow’s hierarchy of needs. Describe each level and how it
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 motivates employee. (6) (ii) What is 5S and how it is useful in continuous improvement?
[Apr/May’18] [Nov/Dec’17]
8. Explain McGregor’s Theory X and Theory Y. (8) [Apr/May’17]
9. What do you understand by the term quality statements? Elaborate them with examples.
[Apr/May’17] [Apr/May’18]

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 UNIT III - TQM Tools & Techniques - I
Part-A
1. What is benchmarking? [Nov/Dec’18]
2. What are the benefits of Benchmarking? [Nov/Dec’11] [ Nov/Dec ‘12]
3. Name some new management tools. [Nov/Dec’11]
4. What is the purpose of constructing PDPC? [Apr/May’18]
5. Mention the use of stratification chart in TQM. [Apr/May’17]
6. What are the problems involved in benchmarking a direct competitor? [ May/June’12]
7. What are the benefits of TPM? [ May/June’12]
8. State the primary objectives of six sigma. [Apr/May’17]
9. Enumerate the importance of process capability. [Nov/Dec’18]
10. What are the types of check sheets commonly used ? [ May/June’12]
11. What is Benchmarking? Give an example. [ May/June’12]
12. What are the factors that distinguish six sigma concepts from traditional quality
management concepts?[Nov/Dec’13]
13. What is meant by failure mode and effect analysis? [Nov/Dec’13] [Nov/Dec’18]
14. What are the stages of FMEA? [Nov/Dec’17]
15. Define RPN. [Apr/May’18]
16. What are the reasons for benchmarking? [May/June 2014]
17. Why is brain storming considered as an effective tool? [May/ June’14]

Part - B

1. Discuss the seven traditional tools of quality. [Nov/Dec’18] [Nov/Dec’17]

2. Explain benchmarking types and process in detail.[Nov /Dec’11, May/June’12,
Nov/Dec’12, May/June’13, Nov/Dec’13, May /June ’14, Nov/Dec’14] [Apr/May’18]
3. With example, explain six sigma concept[Nov /Dec’11, May /June ’12, May /June ’13,
May /June ’14, Nov/Dec’14, May /June ’15] [Nov/Dec’18]
4. Explain new seven tools of quality management [Nov/Dec’12,May/June
’13,Nov/Dec’13]
5. Discuss the various stages of FMEA. (OR) List out the different situations where FMEA
is to be carried out. Give detailed FMEA procedure. [May/June’ 13] [May/June’13]
[Apr/May’17] [Apr/May’18] [Nov/Dec’17]

6. Why benchmarking is required in an organization? Illustrate the different types of

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 benchmarking process. Write down the general procedure for benchmarking process.
[Apr/May’17]

UNIT IV - TQM Tools & Techniques – II

Part-A
1. How can QFD be deployed? [Nov/Dec’11]
2. What is the formula for measuring equipment effectiveness? [Nov/Dec’11]
3. Write a note on QFD. [Nov/Dec’18] [Nov/Dec’17]
4. What is meant by “house of quality”? [ May/June’12] [Apr/May’18]
5. What does “DMAIC” convey in six sigma? [ May/June’12]
6. Classify control charts. [Nov/Dec’17]
7. Write the key concepts of six sigma (OR) What do you understand by six sigma?
[Apr/May’17] [Nov/Dec’18] [Nov/Dec’17]
8. What is Taguchi’s quality loss function? [Nov/Dec’12]
9. Draw the general structure of House of Quality. [Nov/Dec’12]
10. What are the functions of quality circles? [ May/June’13] [Nov/Dec ‘13]
11. List the objectives / benefits of TPM programme. [ May/June’13] [Apr/May’17]
12. Define TPM. [Nov/Dec ‘13]
13. What are the big losses avoided by TPM? [May/June ‘14]
14. Who constitute a quality circle? [May/June’14]

Part – B

1. Explain the seven step plan to establish the TPM in an organization in detail
[Nov/Dec’11, May/June’15]
2. Explain the concept of Taguchi’s Quality loss function in detail. Give an example
[Nov/Dec’11, May/June’13,Nov/Dec’14]
3. Discuss in detail how the voice of customer is transformed into technical and functional
requirements by QFD [May/June’12,Nov/Dec’12,Nov/Dec’13May’June’15]
4. How is house of quality constructed? Explain with an example [May/June’13 ,
May/June’14, May/June’15] [Apr/May’18]
5. Discuss about the objectives, process and benefits of QFD. [Nov/Dec’18]
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6. Write a note on performance measures of TQM [ Nov/Dec’12,Nov/Dec ’13,Nov’14]
7. Write down the objectives of implementing TPM. Discuss about the core elements of
TPM program. Compare TQM and TPM. [Apr/May’17] [Apr/May’18] [Nov/Dec’17]

UNIT V - Quality Systems

Part-A
1. What are the general requirements of quality management system? [Nov/Dec’11]
2. Draw the documentation pyramid. [Nov/Dec’11]
3. List down the main elements of ISO -14000. [ May/June’12] [Nov/Dec’18]
4. List out the global benefits of adopting ISO 9000 quality system. [Nov/Dec’12]
5. What are the important requirements of QS 9000. [Apr/May’17]
6. Differentiate between ISO 9000 and QS 9000. [Nov/Dec’12]
7. What are the organization standards and product standards? [ May/June’13]
8. What is the concept of environmental management system? [ May/June’13]
9. What is the need for documentation? [Apr/May’18]
10. Define quality auditing. [Apr/May’18] [Nov/Dec’17]
11. Mention the different types of quality audits. [Apr/May’17]
12. Write the significance of quality auditing. [Nov/Dec’18]
13. What are the needs and objectives of ISO 9000? [May/June’14] [Nov/Dec’17]
14. Why is a quality system required? (OR) [May/June ‘13]

Part - B

1. Discuss various elements of ISO 9000:2000 quality system [Nov/Dec’12, Nov/Dec’13,

Nov/Dec’14]
2. Discuss the requirements and benefits of ISO 9000 certification [May/June’13,
May/June’15] [Apr/May’18]
3. Describe the quality documentation. [Apr/May’18]
4. Enumerate the various aspects of ISO 14000 environmental management system. Brief the
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 various principles of ISO 14000 series. [Apr/May’17] [Nov/Dec’18] [Apr/May’18]
[Nov/Dec’17]
5. Discuss the benefits of ISO 14000 certification [Nov,Dec’13, Nov/Dec’14]
6. What is QS 9000? State its significance [Nov/Dec’13]
7. Explain the major clauses of QS 9000 standard [May/June’13]
8. Explain QMS auditing. [Nov/Dec’11 ,May/June’12, May/June ‘15] [Apr/May’17]