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archetypes and decisions are used to develop the MIT-CISR framework focuses on IT, but it can be
Governance Arrangements Matrix (see Figure 3). In easily extended to other assets, such as human,
this matrix, they are presented which archetypes financial, physical, IP (Intellectual Property) and
contribute (input) to the decision taking processes enterprise’s relationship (e.g., customer
and which ones (decision) really take the decisions. relationship).
Monarchy IT Governance
Feudal
Federal
? Performance: in this phase
it is identified the IT
decision makers and
contributors, the adopted
IT Governance
Duopoly
mechanisms and how the
IT Governance results are
Anarchy evaluated in terms of
financial metrics and
Figure 3 - Governance Arrangements Matrix effective use of the IT
resources.
Methodology for IT Governance Assessment and Design 4
Redesign
New IT Governance Design basic strategy that guides the enterprise. As basis
4.Implementation of the Legenda: it can be considered the three value disciplines
New IT Governance
[10] [2] (see Table 1):
Reconfigure
Phases
New IT Governance Scenario
Need for
the New IT Governance. In Organization Central Authority, Empowerment Ad-hoc, organic &
and skills low empower. close to customer. cellular.
this phase, it is planned how a
Critical skills at Critical skills at Critical skills spread
New IT Governance will be
organization core. org. boundary. in group structures.
implemented considering the
activities to be developed, the Management Control, standard Customer lifetime. Rewarding innovative
systems operating proced. Satisfaction. capacity.
allocated human resources and
Quality mgmt. Risk management.
the time for their execution.
IT Integrated low Single view of System for
The IT Governance cost transaction customer data. collaboration.
implementation plan is systems. Tools for segment Modeling and
executed and continuously identification. simulation tools.
evaluated.
responsiveness and customization based on
− Phase 5 – Assessment and Management of IT deep customer knowledge.
Governance. Based on the metrics and
• Product (Service) Leadership: it prioritizes
accountability indicators specified previously,
the continuous product innovation, the
the IT governance effectiveness is evaluated. If
embracing of new ideas and new solutions for
some problems are detected, the IT mechanisms
the problems with rapid commercialization.
and behaviors are analyzed and reviewed.
Methodology for IT Governance Assessment and Design 5
systems
defined and coordinated. Enterprise financial and monitored, how the performance goals have been
BUs focused on BU and risk management.
firmwide strategy. achieved. As result, it is obtained the current IT
IT Integrated firmwide Tailored BU’s Governance scenario.
infrastructure and infrastructure and systems.
shared services.
The current IT Governance scenario is presented to
B. Phase 2 - Assessment of IT Governance
the enterprise’s board, which should validate the IT
Governance Map. It should foster discussions about
In this phase, they are identified the IT decision the IT Governance status related to current positive
makers and contributors, the adopted IT outcomes, current inefficiencies and goals to its
Governance mechanisms and how the IT improvements defining which key performance
Governance results are evaluated in terms of indicators should be prioritized.
financial metrics and effective use of the IT
resources.
The new IT Governance design should be presented responsible for different IT Governance activities
and discussed with the enterprise’s leaders (e.g., and, programming the necessary training and
senior managers) and/or with the person or group of launching its start. The execution of the IT
people responsible for the IT Governance Governance implementation and its milestones
implementation. As result, it can be necessary to do should be constantly evaluated as well the
some adjustments and reviews in the presented IT employees reaction to the undergoing changes.
Governance design. However, if the enterprise has decided for
outsourcing the IT Governance implementation, at
New Enterprise IT Governance Scenario & first it has to define how the outsourced company
Strategy Need for Redesign
will be selected considering previous experience,
team qualification, cost and time to delivery the IT
3.1 Review ITG Patterns from Top Governance implementation, among other relevant
Design Framework Manager Enterprises
Need for IT Governance Redesign
I&R Review
Systems
Legenda:
The main outcome of this phase is the New Design New IT Governance Design
of the IT Governance. 4.1 Detail the IT Governance
Need for ITG Redesign
Implementation Plan
• Effective use of IT
methodology took as basis the MIT-CISR
5.2 Analyze ITG Information Problem framework for IT Governance design and
Missconfiguration Detected
5.4 Problem Identification
assessment and its IT Governance research carried
• Desirable Behavior out in around 250 enterprises existing worldwide.
• IT Mechanisms
• Reward and Incentive System
This allows us to assure the practical benefit from
5.3 Specification
of Management the application of the proposed methodology in the
Reconfiguration 5.5 Diagnose ITG Problems IT Governance design and assessment of the
5.6 Validate the ITG Scenario
nowadays enterprise.
detailing of their phases and the corresponding allows the implementation of IT Governance in a
activities. The activities of each phase are defined systematically and gradually way.
allowing the usage of the proposed methodology by
any enterprise that wants to design or assess its IT This paper proposes a methodology for IT
Governance. The complete transformation is Governance design and assessment detailed in a
achieved; being described the input and the output systematic way through the description of its
(outcomes) of each phase. All the specified phases, corresponding activities and the resulted
activities are capable of implementation since the outcomes of each phase. It took as basis the MIT-
proposed methodology was based on the MIT-CISR CISR framework that is very simple and practical
framework and its IT Governance research carried once it is based on field research in enterprises of
out in around 250 worldwide enterprises. different sizes, with different strategies and from
different industry branches.
Additionally, the proposed methodology satisfies
the critical success factors of the IT Governance, The proposed methodology supports the usage of
identified as [2]: different frameworks simultaneously. Figure 9
• Transparency: More transparency in the shows an example of joint usage of MIT-CISR,
process of IT Governance implementation COBIT, ITIL (IT Infrastructure Library) and BSC
normally results in more confidence from (Balanced ScoreCard) [7] [8]. The selection of the
the enterprise employees. proper IT Governance mechanisms depends mainly
• Engagement and education: the managers on the enterprise strategy and performance goals as
should be educated and engaged in this it discussed in section IV, where the proposed
process. methodology is described.
• Ownership: it should be ensured that IT
governance is owned and has metrics and
incentives. MIT – CISR Frameworks
• Alignment between incentives and
metrics: Unaligned incentives and metrics
Process
governance destroy governance. Control COBIT
• Governance Design: the IT Governance
should be designed at enterprise and BU BSC
levels. It should be known when it has to be Process
ITIL
redesigned. Execution
[3] GREMBERGEM, W. V.; HAES, S. D.; GUKDENTOPS, [10] TREACY, M.; WIERSEMA, F. The disciplines of
E. Structures, Processes and Relational Mechanisms market leaders. Addison Wesley, 1995.
for IT Governance. In: Strategies for Information [11] GODINHO, R. Chega de tecnologia. Queremos solução.
Technology Governance, IDEA, US, 2004. B2B Magazine, p 28-36, Brazil, Agosto 2004.
[4] PETERSON, R.R. Integration Strategies and Tactics for [12] WALFORD, R. B. Information Networks, A Design and
Information Technology. In: Strategies for Information Implementation Methodology, Addison Wesley, 1990.
Technology Governance, IDEA, US, 2004.
[13] CARVALHO, T. C. M. B. A Comparative Analysis
[5] GUKDENTOPS, E. Governing Information Technology Between MIT-CISR IT Governance Framework and
through COBIT, In: Strategies for Information CobiT, CATI - Congresso Anual de Tecnologia de
Technology Governance, IDEA, US, 2004. Informação, FGV-EAESP. São Paulo – SP, Brazil, June
2005.
[6] CARVALHO, T. C.M.B. IT Governance Frameworks.
Business Intuition Conference, Riga – Letonia, October .
2004.
[7] CLEMENTI, S.; SORTICA, E. A.; CARVALHO, T. C. ACKNOWLEDGMENT
M. B. TI Governance: A comparison between COBIT The authors thank Peter Weill from the MIT-CISR for all
and ITIL. CATI - Congresso Anual de Tecnologia de the support given to development of the propped methodology
Informação, FGV-EAESP. São Paulo – SP, Brazil, June in this paper.
2004.
[8] CLEMENTI, S.; SORTICA, E. A.; CARVALHO, T. C.
M. B. TI Governance: A Virtual Enterprise under
COBIT and ITIL assessment. SLADE 2004 - XVII