Mobilizing Vehicle Rental Checklist

Module using Oracle MAF

About the Customer
Kanoo Daily Rental (KDR) is a leading provider of car rental and luxury limousine services in the
Kingdom of Bahrain. They aim to offer the highest quality standards of car. Kanoo is a division of
the Ebrahim K Kanoo Group, established in 1974 and partnered with top automotive dealers such
as Toyota and Lexus. In addition to being an automotive pioneer in the Kingdom, Ebrahim K. Kanoo
has expanded into, car care products, mercantile, leasing solutions, management consulting, indus-
trial equipment and supplies, IT among other fields.

Customer Situation
The customer had implemented Oracle EBS r12 ERP solution for their entire operations and devel-
oped a custom module for car rental and leasing on top of Oracle EBS. The process of vehicle
check-out/check-in was performed manually, which was paper-based and labor-intensive. Also, a
paper-based system meant that Kanoo had to maintain many records on paper which made it
difficult to store and track, considering the huge number of transactions. The customer, therefore,
was looking for an experienced partner with Oracle product capabilities who could build a mobile
solution for them, on top of Oracle EBS. This application would help their operations team capture
the details of vehicle check-out and check-in, in an automated manner.

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Business Requirement
Kanoo wanted a tablet (iPad) based checklist system, to automate the vehicle check-out/check-in
process and to streamline workflow. The mobile application should be able to fetch, rental
agreement, customer information and vehicle details from the Oracle EBS rental module, in
real-time. It should facilitate the vehicle dispatcher or enable the driver to record the checkout/
check-in parameters and mark any dents or scratches on the vehicle prototype using the iOS
device. The application should also capture images of the vehicle, to record the condition of the
vehicle during checkout/check in. These images need to be stored in Microsoft SharePoint for
future collaborations.

Our Solution
RapidValue built the application for Kanoo Daily Rental using Oracle MAF (Mobile Application
Framework) development platform and integrated it with the Oracle EBS R12 rental and leasing
module. With an iterative methodology and offshore/onsite development team, RapidValue
delivered a high quality application on iPad device. Some of the features of the application are as
follows:

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Check-out Process:

KDR dispatcher, supervisor or drivers login to the mobile application using Oracle EBS
credentials. The login mechanism leverages Oracle MAF security process.

The application fetches the rental agreement, customer information and vehicle information
from the backend Oracle ERP system.

The customer can then select a vehicle and enter the check-out date and time along with
other checkout parameters such as distance, fuel etc.

The application has provisions to include additional information like availability of spare tyre,
jack, toolkit, lighter etc.

The application provides a 3D image of the vehicle’s body, which the customer can use, to
mark scratches, dents etc. on the vehicle as a recorded proof before check-out. The user
can, also, take pictures of the vehicle and store them as reference.

Once the user has signed off and checked-out, the data is processed back to the Oracle
system to update the rental agreement. This agreement can be viewed, at any point of time,
by entering the rental agreement number.

The signature of the customer is captured on the tablet application as part of sign off and
acceptance.

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 Check-in Process:

This process is initiated when the customers want to return the vehicle they have rented.
The supervisor or driver can enter the rental agreement number to initiate the process.

The application fetches the customer information and vehicle information by default.

The customer can, then, enter his check-in date and time along with other information such
as distance, fuel etc.

The KDR executive inspects the vehicle and compares the earlier 3D image of the vehicle
for scratches and dents. If there are any further scratches or dents, the executive can mark
it on the image and the customer is charged accordingly.

The customer can click on check-in to complete the transaction.

The signature of the customer is captured using the mobile device as sign off.

Key Results
Some of the results achieved for Kanoo Daily Rental are:

Automated the Process - Eliminated paperwork, reduced human errors while performing
checklist.

Standardized the Process - Same approach for checklist process is followed, throughout
the organization.

Increased Efficiency and Security - Mark up on vehicle images, signature capture and photo-
graphs of rental vehicles using the application, improved efficiency and eliminated the malprac-
tices of false marking of car damages.

Streamlined Workflow - Better tracking method, as all records are tracked online.

Faster Process Time - Reduced per transaction time, as customer service agent can perform
the checklist and update backend databases at the same time, from anywhere.

Better Customer Satisfaction

Reduced hassle for the customer, as there is no ‘to and fro’ movement between
reception and exit gate to get a vehicle issued.

Reduced conflicts with customers at the time of check-in. The pictures taken at the time
of check-out can be used to compare during check-in.

RapidValue is a leading provider of end-to-end mobility and cloud solutions to enterprises worldwide. Armed with a large team of experts in consulting,
UX design and application development, along with experience delivering global mobility and cloud projects, we offer a range of services across various
industry verticals. RapidValue delivers its services to the world’s top brands and Fortune 1000 companies, and has offices in the United States and India.

Website: www.rapidvaluesolutions.com Call us: +1 877.643.1850 Email us: contactus@rapidvaluesolutions.com

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