Mohamed Sadham A

73e Parrakai Road,

Kottar,Nagercoil, Telephone:+91 9159036252
K.K Dist Email ID:mohamedsadham783@gmail.com

Objective:-
To work in the well known company as a Computer Hardware & Networking
Technician on acquired skills training and experience.

Education:

PERCENTAGE/
YEAR INSTITUTION DEGREE/CERTIFICATE
CGPA
PET ENGINEERING B.E Computer
2011-2014 Course completed
COLLEGE Science&Engineering

Diploma in Computer
2008-2011 SUN POLYTECHNIC 73.1%
Engineering
COLLEGE
S.L.B GOVT GIRLS
2007-2008 HIGH SCHOOL SSLC/State Board 69%
NAGERCOIL

Experience summary

 1 years of IT experience as a Desktop & Service desk Support and responsible for manage and
support Desktops, Laptops & Network devices,.
 Troubleshooting Windows XP/Win 7/Server problems/Network Issues.
 Working on business critical issues and fixing the same by ensuring minimum downtown.
 Hardworking and willing to take on new responsibilities and respond to it.

 Working as Desktop Support Engineer(DL1) 20.3.2018 to (still)

Department : Facility Management (FM) Help desk.

Place : Idc Technologies PVT Ltd

Client : HDFC Bank Ltd

 Working as Software Developer (Training) 21.1.2016-20.6.2016

Department : Software Developer

Place : In worth InfoTech PVT Ltd

 Working as Desktop Service Engineer(DL1) 10-3-2014-9-3-2015

Hardware and Networking Training in M/S Techcom Computers, Nagercoil

Job Responsibilities ( Servicedesk support )

 Monitoring web based USD calls and controlling SLA violation.,

 Attending day-to-day problems by logging and resolving level 2 support Tickets raised
by end users.,
 Provide technical support to clients & branch offices in their region.,
 Remote Troubleshooting with the help of remote tools for all the remote locations.,
 Coordinating with different lines of services and ensuring that SLA never missed.,
 Monitoring team members and a good team player.,
  Attending critical cases like Major server crash, Major Network problems.,
 Escalate unresolved calls to appropriate support specialist or service groups
 Installing, upgrading various flavors of windows based operating systems.
 Monitoring Symantec End Point consolidates application and upgrading the necessary
Symantec anti- virus patches in the required user PCs.
 Assets Management and deployment of PCs & Printers across locations in entire South
India.
 Standardizing Installation.
 Handling Desktops / Server L1 / Network L1 (LAN).
 Solving LAN and level 1 Network related problems.
 Excellent knowledge in Lotus notes (R5 – R8versions) & troubleshooting MS Office
Tools, Adobe tools and Symantec Ant virus Consolidate tool.
 Configuring Lotus notes user IDs, trouble shooting the Front end application problems
like Archiving etc..
 Configuring replication on laptops for using mails offline and helping Field Engineers in
Troubleshooting of Lotus Notes client.,
 Providing IT Support for 253 retail branches & 11 back office locations of HDFC BANK
in tamilnadu region.
 Handling the Situation on high severity issues.
 Help desk data analysis, SLA Tracking for all open Incidents.
 Preparing plan of actions on Complaints received and drive till closure along with PM to
review Action plan’s with Customer before execution.
 Escalation of site related issues to the Program Manager.
 Handling Escalation Tracking of asset management Conducting Daily, Weekly and
Monthly Review’s.
 Ensure customer satisfaction by responding to the escalations regarding services
offered.

Personal Profile

Father’s Name : A.Mohamed Sadham

Date of Birth : 14.10.1991

Age : 27

Sex : Male

Marital Status : Single

Religion : Muslim

Nationality : Indian

Passort Number : M1384925

Languages Known : Tamil, English

Permanent address : 73E, Parrakkai Road Kottar

Nagercoil, Kanyakumari-629001

Declaration:’

I hereby declare that the above given particulars are true to the best of knowledge and belief.
PLACE: Chennai Yours faithfully
A Mohamed Sadham

DATE: