POOJA MAHAPATRA

Mobile: +91-7829439406 ~ E-mail: pmmahapatra560@gmail.com

SYSTEM ADMINISTRATION
Seeking positions across IT ( Windows Server Administration) industry
Location Preference: Bangalore

PROFILE SNAPSHOT

 A competent professional with over 1.6 years of exposure in IT Infrastructure Planning & Operations,
Networking, Systems Administration.
 Strong technical expertise in IT security, systems administration and site administration
 Adroit in analyzing information system needs, evaluating end-user requirements, custom designing
solutions and troubleshooting for complex information systems management
 An effective communicator with excellent relationship building & interpersonal skills. Strong analytical,
problem solving & organizational abilities

CORE COMPETENCIES

 PC imaging, configuration, troubleshooting, and support (Windows 8, 8.1, 10).

 Support of Outlook, MS Office 365, Printers, PCs, Mac, Mobile Devices and other IT supported devices, repair
and maintenance.
 Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access,
policies, etc.) and Microsoft desktop applications.
 Knowledge on OSI Model and TCP/IP
 Remote user support including - VPN installation and configuration.
 Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking
connectivity issues, printer, servers, and applications to meet business needs.

Feathers in Cap
 Recognized as Best Employee of the Year (2019, Tech Mahindra.)
 Promoted within a span of 6 Months from India IT Operations to UK Operations (2018, Accenture )

EMPLOYMENT PROFILE
Since JULY’18: AS ASSOCIATE SYSTEM ADMINISTRATOR IN TECH MAHINDRA

Key Result Areas:

 Installation of OS and troubleshooting issues with end user.

 Installation and configuration of Windows Operating System, Antivirus and Other Applications.
 Experience with PC operating systems, applications and hardware for both Windows & Mac.
 Strong technical knowledge on Installation, Configuration, Troubleshooting of:
Windows Server 2003/2008/2012/2016.

 Troubleshoot issues with Skype for Business 2016.

 Set up and troubleshoot scanners and network HP printers, including Cognitive Label Printers
 Create security and distribution groups in Active Directory.
 Assigned group, file level permissions in Active Directory.
 Sound Knowledge on FSMO Roles in Active Directory.
 Managed and troubleshoot users mobile devices through our MDM solutions (MobileIron)
 Knowledge on Mobile Device Management (MDM) solution (like Blackberry, GoodMobile, Airwatch, etc.)
 Hands on experience on Email client like Microsoft Outlook and OWA.
  LAN/WAN troubleshooting and support.
 Sound knowledge on IP addressing and sub netting, Routing concepts.
 Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
 Provided L1 Support as a system for IT SERVICE DESK and Desktop support.
 Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP,
FTP, TFTP).
 Sound knowledge on UNIX and LINUX and Microsoft Azure.
 Good knowledge of Linux, Installation of Linux in different modes.
 Troubleshooting Linux, User and Group management,
 Installation and up gradation of OS, Kernel and additional Packages using RPM and YUM
 User administration and password policy management.
 Good Knowledge on POWERSHELL.
 Knowledge of database maintenance and SQL

DEC’17 – JUN’18: AS IT SUPPORT IN ACCENTURE

Key Result Areas:

 Commended for quickly resolving complex issues including system crashes, network slowdowns,
connectivity problems, security breaches, virus infections and more.
 Managed and troubleshoot all laptop's, desktop's and PDA's issues.
 Using active directory changing password, adding user to email distribution list.
 Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook
E-mail, Calendaring & Scheduling.
 Troubleshot Hardware, Software, Network and Remote VPN connectivity issues (Fiberlink) over the phone.
 Setting up new employees in Cisco call manager and assigning phone extension, setting up voicemail and
changing voice mail passwords using Cisco Unity.
 Assisted employees with Microsoft Outlook setup, migration, and troubleshooting.
 Set up and troubleshoot network printers.
IT SKILLS

 ACTIVE DIRECTORY
 MS OFFICE
 WINDOWS 10/8/7
 UNIX
 LINUX
 MICROSOFT AZURE

EDUCATION

2017 B.Tech. in Electronics & Communication from BPUT University, Rourkela, Orissa
2013 Class 12th from CARMEL CONVENT SCHOOL
2011 Class 10th from CARMEL CONVENT SCHOOL

PERSONAL DETAILS

Date of Birth: 29th november, 1995

Address: 363,8th main road,2nd cross, BTM 2nd stage
Languages Known: English and Hindi