Curriculum Vitae

Harpreet Kaur
0204700092
Harpreet_kaur_12@yahoo.com

PROFILE
I am an energetic, result oriented individual. I strive to exceed expectations
and targets set. I am a quick learner and put in the hard work required to
achieve the desired outcomes.

Hardworking customer service bringing 3 years of experience meeting

customer needs via telecommunicating and face to face serving roles. Skilled
in listening to customers, meeting productivity targets and maintaining current
knowledge of company offerings. Offering empathy, reliability and
enthusiasm for satisfying customers.

I enjoy working in a healthy and ever growing team environment gives me

job satisfaction.

I thank you in advance for considering my application.

KEY COMPETENCIES AND SKILLS

 Computer  Willingness to  Contact Centre
proficient Learn skills
 Multi-line phone  Multi-tasking  Technical
talent  Quick learner support
 Complaint  Data entry  Customer service
resolution  Good listening  Patience
 MS office skills  Dedicated
proficiency  Familiar with
technologies.

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 EMPLOYMENT HISTORY
April 2015 – June 2016
Vodafone Call centre INDIA (Chandigarh)
Helpdesk
DUTIES:
 Answering calls
 Team work
 Achieve targets

JUNE 2017 – APRIL 2018

SHAMIANA RESTAURENT
Front Desk Top / Customer Service Representative
DUTIES:
 Serving Customers
 Till management
 Taking order
 Receiving calls

APRIL 2018 TO SEP 2018

DOMINOS ALBANY
Customer Service Representative
DUTIES:
 Taking orders over the phone
 Serving customers
 Manage/Handle customer complaints

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OCT 2018 TO June 2019
MOBIL MART GAS STATION
Customer service Inspector
DUTIES:
 Till management
 Answering calls
 Serve customers
 Stocktakes
 Cleaning
 Invoices
 Ordering

JUNE 2019 to TILL NOW

SILVERMOON GLENFIELD MALL(jewellery Store)
Sales Assistant
DUTIES:
 Customer orders
 Paper work
 Reply/Sending emails
 Receiving calls
 Banking
 Till management
 Work on targets

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Specific duties:
 Provide quick, friendly and effective customer service.
 Overseeing the operations of the Customer Service team.
 Making sure that correct customer service procedures were carried out.
 Provide accurate information and guidance to customers quickly.
 Resolve customer enquiries and complaints.
 Listen carefully and identify the customer’s needs.
 Coordination with co-workers and managers to resolve difficult and
high-level customer issues.

ACADEMIC PROFILE
NEWTON COLLAGE OF BUSINESS AND TECHNOLOGY (LEVEL
5-6)
Diploma in System administration: Network and system Administration.

PROFESSIONAL EXPERIENCE

Customer Service Skills

• Direct and honest approach to customer service

• The ability to provide a welcoming and professional greeting
• The ability to build rapport with people quickly
• The ability to identify issues and provide solutions quickly.

Communication Skills

• Professional telephone mannerism.

• Previous exposure to face to face Customer Service

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 • Clear and precise communicator
• The ability to change my communication style to meet the needs of
the customer
• Excellent and effective listener
• The ability to deal with a wide range of people regardless of culture
and gender.

Team focused

• I communicate constructively with other team members

• Supportive team member
• I actively participate in team meetings and discussions
• A cooperative and helpful team member
• Always looking for ways to help the team achieve desired outcomes.

HOBBIES

• Get to know about different cultures & languages.

• Talking with new/unknown people.
• Reading novels.
• Spend time in libraries.

Availability
 Can work full time, part time, casual
 Available anytime

Reference
 Khushi (Mobil Manager)
02108267522

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 Gurbir Singh (Dominos supervisor)
0224598266