I. I. Defining Intercultural Communication: A Process Model
Intercultural communication occurs when cultural group membership factors affect communication process (NOTE: This is a brief description; see textbook for complete definitions of all terms.) A. Intercultural Communication Process: Overall Characteristics Intercultural communication—see definition in text, which includes the following 6 characteristics: 1. Symbolic exchange: verbal and nonverbal symbols to accomplish shared meanings a. Digital aspects: content information that we convey b. Analogical aspects: “picturesque” or affective meanings 2. Process: interdependent nature of the intercultural encounter a. Transactional: simultaneous encoding and decoding b. Irreversible: same message can produce different impressions 3. Cultural community: interacting group within a bounded unit who uphold shared traditions and way of life B. Intercultural Communication: Meaning Characteristics 1. Negotiate shared meanings: goal of having our message understood. Three layers of meaning: content, relational, and identity 2. Interactive situation: occurs in relational, psychological, and physical contexts C. Embedded societal system: has multilayered contexts II. Practicing Intercultural Communication Flexibility A. Introduction: 1. Flexible intercultural communication: integrate knowledge, open-minded attitude, putting into adaptive practice 2. Inflexible intercultural communication:use our own cultural values, judgments, and routines 3. Ethnocentric mind-set: stuck in our own cultural worldviews and values to evaluate others’ behaviors 4. Ethnorelative mind-set: understanding behaviors from others’ cultural frames of reference B. Three Content Components 1. Knowledge: through formal studying and informal learning 2. Attitude: includes both cognitive and affective layers a. Cognitive: suspend ethnocentrism, be open- minded b. Affective: emotional commitment to perspective-taking and cultivation of an empathetic heart 3. Skills: operational abilities C. Three Criteria 1. Appropriateness: degree to which exchanged behaviors are regarded as proper by cultural insiders 2. Effectiveness: degree to which communicators achieve mutually shared meaning and integrative goal-related outcomes 3. Communication adaptability: ability to change our interaction behaviors and goals to meet needs of situation III. Developing Intercultural Communication Flexibility A. A Staircase Model: Four Stages of Flexible Intercultural Communication 1. Unconscious incompetence: blissfully ignorant 2. Conscious incompetence: semi-awareness 3. Conscious competence: full mindfulness 4. Unconscious competence: mindlessly mindful B. An Essential Hook: A Mindful Perspective—includes: 1. Training, vast knowledge 2. Mindful cultural scanning 3. Understanding of complexity of intercultural communication IV. Deepening Intercultural Process Thinking Process Consciousness: Underlying Principles: Interculturlil communication involves: A. Principle 1: Mismatched expectations stem from group differences B. Principle 2: Varying degrees of biased intergroup perceptions C. Principle 3: Simultaneous encoding and decoding of verbal and nonverbal messages, likely to be misjudged D. Principle 4: Multiple goals: content, relational, identity E. Principle 5: Understanding and acceptance of diverse communication approaches and styles F. Principle 6: Involves culture bumps and well-meaning clashes. G. Principle 7: Takes place in a context (physical setting, etc.) H. Principle 8: Always takes place in embedded systems V. Intercultural Reality Check: Do-Ables
A flexible intercultural communicator:
1. Emphasizes a process-focused approach
2. Recognizes separate, ethnocentric realities that divide us 3. Is willing to suspend snap judgments concerning differences 4. Can deal with ambiguities and paradoxes 5. Can communicate appropriately, effectively, and adaptively
Corbett, J. (2011) - Discourse and Intercultural Communication. in K. Hyland & B. Paltridge (Eds.), The Continuum Companion To Discourse Analysis (Pp. 306-320)
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