Escolar Documentos
Profissional Documentos
Cultura Documentos
Dear Sir/Madam,
Here, we would like to take this opportunity to focus on some questions revealing on actual
conditions of our service. Please spare a few minutes to complete the below questions by
clicking in the corresponding circle and adding comments where appropriate, then email
back to us.
After receiving your neutral or negative feedback, we will take a careful analysis on each
survey and find out where improvements are needed to provide you more satisfied service.
A. COMPANY NAME
B. PRODUCT CATEGORY
C. QUESTIONS
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
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2. What do you think of the professional skills and technical ability of our service staff
in repair work or trouble shooting?
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
4. What do you think of the reaction speed of our service staff when you are looking
for support?
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
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7. What do you think of the price of Zoomlion spare parts by compare with other
brands?
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
10. What do you think of the usefulness or effectiveness of technical documents (such as
Operation Manual, Maintenance Manual, etc) ?
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
Very Satisfied 10 9
Satisfied 8 7 6
Dissatisfied 5 4 3
Very Dissatisfied 2 1
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D. SUGGESTIONS
Would you like to share with us any other information that you could help us serve you
better?
SURVEYOR:
DATE:
Please send back to us after you complete and SAVE this file.
Thank you.
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