A Survey on

CREATING A BETTER FUTURE: UNILEVER PHILIPPINES’ COMMITMENT TO

CORPORATE SOCIAL RESPONSIBILITY

Questionnaire for Unilever Philippines’ Management

I. PROFILE
Direction: Kindly put check ( ) mark in the space [ ] that corresponds to your
answer.

1. Age
[ ] 25 years old & below [ ] 36 – 45
[ ] 26 - 35 [ ] 46 above

2. Sex
[ ] Male [ ] Female

3. Civil Status
[ ] Single [ ] Widow/er
[ ] Married [ ] Others, please specify ._______

4. Highest Educational Attainment

[ ] College graduate [ ] Master's Degree
[ ] Master's Degree Units Others, please specify _________

5. Please indicate your position in the company.

[ ] Accountant [ ] Manager
[ ] Program Director Others, please specify _________
[ ] Program Head

6. Number of years in present position

[ ] Less than 1 year [ ] 11 - 15
[ ]1-5 [ ] 16 - 20
[ ] 6 - 10 [ ] 21 above

II. COMPANY PERSPECTIVE

1. Number of years in business

[ ] Less than 5 years [ ] 16-20
[ ] 5-10 [ ] More than 20 years
[ ] 11-15
2. Type of Organization
[ ] Non-Profit Organization [ ] Corporation
[ ] Partnership

3. Major Customer
[ ] General Public [ ] Government
[ ] Businesses Others, please specify.________

4. Management of Corporate Social Responsibility Programs

[ ] Human Resource Department
[ ] A separate organization Foundation
Others, please specify. _________

5. Type of beneficiaries (Check as many)

[ ] Children [ ] Relocatees
[ ] Out of School Youth Others, please specify.________
[ ] Teachers

6. Focus of Corporate Social Responsibility

[ ] Education [ ] Employees Support and
[ ] Environment Development
[ ] Youth Empowerment [ ] Health & Safety
[ ] Disaster Relief Others, please specify._______
[ ] Community Development

III. CORPORATE SOCIAL RESPONSIBILITY PROGRAMS

Legend:
5- Strongly Agree
4-Agree
3- Undecided
2- Disagree
1- Strongly Disagree

A. Commitment to Employees 5 4 3 2 1
1. Employs health and safety management system
in workplace. [ ] [ ] [ ] [ ] [ ]
2. Introduced health education, training, and
counseling or prevention programs to assist
employees, their family or community
members. [ ] [ ] [ ] [ ] [ ]
3. Has a system in place to record all work
related accidents. [ ] [ ] [ ] [ ] [ ]
 4. Takes steps to mitigate and/or reduce the
incidence of safety risks. [ ] [ ] [ ] [ ] [ ]
5. Provides health and safety training to
employees. [ ] [ ] [ ] [ ] [ ]
6. Performs employee satisfaction surveys. [ ] [ ] [ ] [ ] [ ]
7. Has employment initiatives or target that go
beyond national regulation to women and/or
people with disabilities. [ ] [ ] [ ] [ ] [ ]
8. Makes effort to ensure equal opportunities
through internal audits and/or internal training. [ ] [ ] [ ] [ ] [ ]
9. Has procedures and/or systems in place in
relation to complaints by employees. [ ] [ ] [ ] [ ] [ ]
10. Has a policy or procedures in place for the
prevention of harassment, coercion, threatening
behavior, physical abuse, sexual abuse or
verbal abuse toward employees. [ ] [ ] [ ] [ ] [ ]
11. Has organization wide policy/conduct on
ensuring freedom of association. [ ] [ ] [ ] [ ] [ ]
12. Others please specify.____________________________________________
______________________________________________________________

B. Personnel Education and Development 5 4 3 2 1

1. Provides human rights training within the
organization. [ ] [ ] [ ] [ ] [ ]
2. Implementing more ways in which workers
can raise areas of concern and working closely
with suppliers and partners to ensure standards
are met. [ ] [ ] [ ] [ ] [ ]
3. Aims to create a more ergonomic work place. [ ] [ ] [ ] [ ] [ ]
4. Provides a knowledge management system to
share expertise and knowledge amongst
employees, and support community activities. [ ] [ ] [ ] [ ] [ ]
5. Provides leadership trainings to employees to
enhance their skills. [ ] [ ] [ ] [ ] [ ]
6. Offers incentives to encourage employees to
proactively participate in knowledge sharing
within the company. [ ] [ ] [ ] [ ] [ ]
7. Provides technical expert training that helps
employee to fuel personal growth and increase
work satisfaction. [ ] [ ] [ ] [ ] [ ]
8. Supplements various programs to support
employees’ suggestions so that ideas can bear
fruit. [ ] [ ] [ ] [ ] [ ]
 9. Supports and encourages the employees to
balance their work and life. [ ] [ ] [ ] [ ] [ ]
10. Conducts self-development programs for the
employees. [ ] [ ] [ ] [ ] [ ]
11. Others please specify:___________________________________________
______________________________________________________________

C. Community Development 5 4 3 2 1
1. Contributes to the economic well-being of the
community across the value chain through
employment, up skilling or linkage into the
extended supply chain. [ ] [ ] [ ] [ ] [ ]
2. Helps to raise awareness to primary health
care and improved knowledge on preventive
measures against various diseases. [ ] [ ] [ ] [ ] [ ]
3. Contributes to the livelihood of the community. [ ] [ ] [ ] [ ] [ ]
4. Relief efforts are instantly implemented by
Unilever during calamities such as typhoons,
fire and the like. [ ] [ ] [ ] [ ] [ ]
5. Supports the company's corporate citizenship
activities by encouraging employees'
participation in community service activities
and promoting a donation culture. [ ] [ ] [ ] [ ] [ ]
6. Develops and implements public projects that
respond to the social issues of governments
and local communities. [ ] [ ] [ ] [ ] [ ]
7. Launches programs in which the proceeds are
donated to the supported charities. [ ] [ ] [ ] [ ] [ ]
8. Sponsorship includes health care, education
and training programs, and recreational
activities to the communities. [ ] [ ] [ ] [ ] [ ]
9. Offers internship opportunities to give students
onsite work experience. [ ] [ ] [ ] [ ] [ ]
10. Understands community's needs and
cooperates with local communities in dealing
with community issues. [ ] [ ] [ ] [ ] [ ]
11. Coordination with government and
non-government organizations in activities
related with environmental protection. [ ] [ ] [ ] [ ] [ ]
12. Helps young people to improve their self-esteem
through educational programmes. [ ] [ ] [ ] [ ] [ ]
13. Increase number of residents undertaking small
enterprises due to entrepreneurial development
skills seminar and micro-financing. [ ] [ ] [ ] [ ] [ ]
 14. Children are treated to fun-filled events, gift
giving and play time activities during special
occasions. [ ] [ ] [ ] [ ] [ ]
15. Others please specify.____________________________________________
______________________________________________________________

D. Commitment to a Cleaner and Greener Environment

5 4 3 2 1
1. Has systems in place to measure all or any of
the following: energy consumption, water
consumption, waste production. [ ] [ ] [ ] [ ] [ ]
2. Benchmarks, monitors, and sets annual/other
targets for improvements in any or all of the
following: energy consumption, water
consumption, waste production. [ ] [ ] [ ] [ ] [ ]
3. Implements both or any of the following
environmental management systems:
(ISO 14001, Green Globe). [ ] [ ] [ ] [ ] [ ]
4. Has set a target to reduce its carbon dioxide/
other greenhouse gas emissions. [ ] [ ] [ ] [ ] [ ]
5. Has the company introduced any significant
initiatives in the past financial year to reduce
all or any of the following: energy consumption,
water consumption, and paper consumption. [ ] [ ] [ ] [ ] [ ]
6. Has policy/ objectives on the safe disposal of
all waste generated during the production
of the foundation products/services. [ ] [ ] [ ] [ ] [ ]
7. Has the company aligned any of its business
services to achieving better environmental
outcomes? (e.i. provided new products with
lower emissions and energy usage, adapting
services related to climate change mitigation
etc.) [ ] [ ] [ ] [ ] [ ]
8. Helps in restoring water bodies such as Pasig
River. [ ] [ ] [ ] [ ] [ ]
9. Establishes recovery and recycling system that
enables the efficient use of limited resources
by recovering such resources from the waste
products. [ ] [ ] [ ] [ ] [ ]
10. Works to minimize pollutant discharge and
analyzes the basic pollutants generated by
each plant for organic management and
improvement. [ ] [ ] [ ] [ ] [ ]
 11. Treats all chemical substances under
internal regulations and evaluates the use
amount and deposits. [ ] [ ] [ ] [ ] [ ]
12. Launches more energy-efficient, eco-friendly
products. [ ] [ ] [ ] [ ] [ ]
13. Reducing waste impact per consumer use. [ ] [ ] [ ] [ ] [ ]
14. Developing innovation in light, stronger and
better materials that have a lower
environmental impact. [ ] [ ] [ ] [ ] [ ]
15. Others please specify.____________________________________________
________________________________________________________________

E. Commitment to Health and Safety 5 4 3 2 1

1. Health is one of the priorities of the
company’s Corporate Social Responsibility. [ ] [ ] [ ] [ ] [ ]
2. Institutes internal rules on health and safety
for a sound workplace for all employees. [ ] [ ] [ ] [ ] [ ]
3. Encourages various health and safety activities
such as accident prevention initiatives and
knowledge sharing among plants. [ ] [ ] [ ] [ ] [ ]
4. Installs safety accident prevention facilities,
and prevents musculoskeletal diseases arising
from simple, repetitive tasks. [ ] [ ] [ ] [ ] [ ]
5. Sets up consulting center for stress
management and mental disease prevention. [ ] [ ] [ ] [ ] [ ]
6. Operates multi-channels of occupational health
and safety education programs including
off-the-job courses and online courses. [ ] [ ] [ ] [ ] [ ]
7. Provides health and safety education programs
for new employees, newly promoted employees
and overseas assigned employees. [ ] [ ] [ ] [ ] [ ]
8. Provides medical subsides, facilities and other
welfare programs to both able and disabled
employees. [ ] [ ] [ ] [ ] [ ]
9. Provide safe drinking water available and
affordable to people through Pureit in-home
water purifier. [ ] [ ] [ ] [ ] [ ]
10. Uses toothpaste or toothbrush brands and oral
health improvement programs to encourage
children and their parents to brush day and
night. [ ] [ ] [ ] [ ] [ ]
11. Others please specify.____________________________________________
_____________________________________________________________
F. Disaster Response 5 4 3 2 1
1. Mobilization of relief efforts are instantly
implemented during calamities such as
typhoons, fire and the like. [ ] [ ] [ ] [ ] [ ]
2. Donations are properly distributed and divided
among the recipients. [ ] [ ] [ ] [ ] [ ]
3. Representatives from Unilever Philippines
prompts and participate in rescue and retrieval
operations during worse situations. [ ] [ ] [ ] [ ] [ ]
4. Donations and contributions are given to some
non-government organizations and institutions
in the community such as hospital and barangay
health centers to support their operations. [ ] [ ] [ ] [ ] [ ]
5. Others please specify.____________________________________________
______________________________________________________________

IV. CORPORATE SOCIAL RESPONSIBILITY PROGRAMS PROCESSES

A. Dissemination 5 4 3 2 1
1. Flyers and pamphlets are distributed to the
organizations, partner agencies, media and
LGUs containing information about the
programs of the foundation. [ ] [ ] [ ] [ ] [ ]
2. Community schools are visited to inform
students of the projects of the foundation. [ ] [ ] [ ] [ ] [ ]
3. Posters promoting projects are visible to
immediate beneficiaries of the community. [ ] [ ] [ ] [ ] [ ]
4. Residents are updated through streamers
during activities. [ ] [ ] [ ] [ ] [ ]
5. E-media officials conduct regular meetings
with officials/members of LGUs (Municipalities
and Barangays) about their current and future
programs. [ ] [ ] [ ] [ ] [ ]
6. Others, please specify.____________________________________________
________________________________________________________________

B. Registration And Selection 5 4 3 2 1

1. Conduct background checks and interviews on
potential and current beneficiaries. [ ] [ ] [ ] [ ] [ ]
2. Community surveys about programs are
conducted. [ ] [ ] [ ] [ ] [ ]
3. There is accessibility to registration booths for
beneficiaries during the conduct of services in
the communities. [ ] [ ] [ ] [ ] [ ]
 4. Registration booths are accessible in every
Barangay. [ ] [ ] [ ] [ ] [ ]
5. Others, please specify.____________________________________________
______________________________________________________________

C. Implementation 5 4 3 2 1
1. Representative of the foundation goes to the
vicinity of the beneficiaries to inform them that
they are chosen to be involved in the
company’s program. [ ] [ ] [ ] [ ] [ ]
2. Officials of the company see to it that the rules
set by the organization are followed by the
beneficiaries. [ ] [ ] [ ] [ ] [ ]
3. Coordinates with Project Partners (DSWD,
LGUs, Corporate Donors, Volunteers, Media,
etc.) [ ] [ ] [ ] [ ] [ ]
4. The company’s officials and employees
participate in the implementation of the
company’s program. [ ] [ ] [ ] [ ] [ ]
5. Others please specify.____________________________________________
______________________________________________________________

D. Monitoring 5 4 3 2 1
1. Conducts meeting with the beneficiary residents
of the company to continuously monitor them. [ ] [ ] [ ] [ ] [ ]
2. Attendance is kept during meeting. [ ] [ ] [ ] [ ] [ ]
3. The company’s employee conducts house-
to-house visits to the residents. [ ] [ ] [ ] [ ] [ ]
4. Conducts community upgrading courses
to improve the chances of employability
of local residents. [ ] [ ] [ ] [ ] [ ]
5. Coordination with Barangay/Zonal office in
monitoring development in the community. [ ] [ ] [ ] [ ] [ ]
6. Different programs of the company have its
own monitoring procedures for various
activities undertaken. [ ] [ ] [ ] [ ] [ ]
7. Establishes a system for defining performance
indicators, gathering data about all processes
and generating performance reports. [ ] [ ] [ ] [ ] [ ]
8. Compares the actual performance of the
programs with the expected performance. [ ] [ ] [ ] [ ] [ ]
 9. Conducts economic, operation, and future
performance reviews to evaluate the
effectiveness of the company’s corporate
social responsibility programs. [ ] [ ] [ ] [ ] [ ]
10. Others please specify.____________________________________________
______________________________________________________________

V. FINANCIAL ASPECT OF UNILEVER 5 4 3 2 1

1. Commits a certain percentage of the budget
to the purpose of social responsibility works. [ ] [ ] [ ] [ ] [ ]
2. Records the total amount of its Corporate
Social Responsibility investments in terms of a
percentage pre or post-tax profits. [ ] [ ] [ ] [ ] [ ]
3. Prepares separate financial statements
intended to report on Corporate Social
Responsibility investment. [ ] [ ] [ ] [ ] [ ]
4. Corporate Social Responsibility investments
of the company are treated as tax deductible
expense for the period. [ ] [ ] [ ] [ ] [ ]
5. Practices the responsibility reporting to evaluate
every program, project or activity on how their
actual results compare to specific measures or
performance. [ ] [ ] [ ] [ ] [ ]
6. Requires each event head to prepare variance
analysis reports that evaluates the differences on
actual costs incurred and the allotted budgets. [ ] [ ] [ ] [ ] [ ]
7. Requires each event head handling a program,
project or activity whose period exceeds one
month to prepare variance analysis reports at
least once a month. [ ] [ ] [ ] [ ] [ ]
8. Sought independent third party (i.e assurance/
audit team) to review its Corporate Social
Responsibility financial reports. [ ] [ ] [ ] [ ] [ ]
9. Prepares complete set of financial statements. [ ] [ ] [ ] [ ] [ ]
10. The reports are being submitted to SEC and
other government regulatory Bodies. [ ] [ ] [ ] [ ] [ ]
11. Reports are being prepared annually. [ ] [ ] [ ] [ ] [ ]
12. Has separate personnel responsible for the
preparation of the necessary reports. [ ] [ ] [ ] [ ] [ ]
13. Proper monitoring and authorizations of
disbursements are employed. [ ] [ ] [ ] [ ] [ ]
14. Others please specify.____________________________________________
________________________________________________________________
VI. PROBLEMS ENCOUNTERED AND PROPOSED SOLUTIONS

A. Problems Encountered 5 4 3 2 1
1. High standards of quality are hardly achieved
without increasing price. [ ] [ ] [ ] [ ] [ ]
2. Non-compliance with any law (environmental,
legislation, labor code, business malpractice). [ ] [ ] [ ] [ ] [ ]
3. Lack of transparency among the company
and employees. [ ] [ ] [ ] [ ] [ ]
4. Lack of leadership in some programs of the
company. [ ] [ ] [ ] [ ] [ ]
5. Responsibility among different segment is not
clearly defined. [ ] [ ] [ ] [ ] [ ]
6. Inability to create core competencies and
value chains. [ ] [ ] [ ] [ ] [ ]
7. Competitors have similar strategies. [ ] [ ] [ ] [ ] [ ]
8. There is much price competition. [ ] [ ] [ ] [ ] [ ]
9. Others please specify.____________________________________________
______________________________________________________________

B. Possible Solutions 5 4 3 2 1
1. Proposing discounts to customers and offering
different versions of the company’s product at
different price levels. [ ] [ ] [ ] [ ] [ ]
2. Comply with the applicable Laws and
Regulations diligently. [ ] [ ] [ ] [ ] [ ]
3. Proper communication and disclosures between
the company and its employees. [ ] [ ] [ ] [ ] [ ]
4. Hire effective and skilled trainers/facilitators. [ ] [ ] [ ] [ ] [ ]
5. Evaluate manager’s/officer’s performance
against the corporate goals through
responsibility accounting. [ ] [ ] [ ] [ ] [ ]
6. Business processes must be evaluated for
effectiveness, efficiency and their innovative
quality. [ ] [ ] [ ] [ ] [ ]
7. Generate a competitive advantage, increase the
loyalty of customers and overcome competitors.[ ] [ ] [ ] [ ] [ ]
8. Achieve customer satisfaction by improving
product quality. [ ] [ ] [ ] [ ] [ ]
9. Others please specify.____________________________________________
______________________________________________________________
 A Survey on

CREATING A BETTER FUTURE: UNILEVER PHILIPPINES’ COMMITMENT TO

CORPORATE SOCIAL RESPONSIBILITY

Questionnaire for UNILEVER PHILIPPINES’ Beneficiaries

Direction: Answer the following by putting a check on the box provided that
corresponds to your answer.

Sagutin ang mga sumusunod sa pamamagitan ng paglalagay ng tsek sa mga

angkop na kahon.

I. PROFILE

1. Age
[ ] Below 25 years old [ ] 45-54
[ ] 25 – 34 [ ] 55 and above
[ ] 35 – 44

2. Sex

[ ] Male [ ] Female

3. Civil Status
[ ] Single [ ] Widow/Widower
[ ] Married [ ] Others, please specify. ______

4. Highest Educational Attainment

[ ] Elementary [ ] Vocational
[ ] High school Undergraduate [ ] College Undergraduate
[ ] High school Graduate [ ] College Graduate

5. Number of Economic Dependents

[ ]0 [ ] 7-9
[ ] 1-3 [ ] 10 above
[ ] 4-6

6. Occupational Status
[ ] Employed [ ] Self-employed
 7. Average Monthly Family Income
[ ] P5,001-10,000 [ ] P20,000 and up
[ ] P 10,001- 15,000 [ ] Others, please specify.
[ ] P15,001-20,000 __________________

II. CORPORATE SOCIAL RESPONSIBILITY PROGRAMS

Direction: Put a check mark on the box provided that corresponds to your answer.

Legend:
5-Strongly Agree (SA)
4-Agree (A)
3- Undecided (U)
2-Disagree (D)
1-Strongly Disagree (SD)

A. Enabling Growth through Entrepreneurship

5 4 3 2 1
1. Livelihood programs in the community are
offered. [ ] [ ] [ ] [ ] [ ]

2. Comfortable living in the community is

developed. [ ] [ ] [ ] [ ] [ ]

3. Seminars/trainings to alleviate unemployment

are conducted. [ ] [ ] [ ] [ ] [ ]

4. Residents are encouraged to undertake small

enterprises due to entrepreneurial development
and skills seminar. [ ] [ ] [ ] [ ] [ ]

5. Contributed to the livelihood of the community

through livelihood programmes. [ ] [ ] [ ] [ ] [ ]

6. Seminars and trainings aiming to elevate

employment are conducted. [ ] [ ] [ ] [ ] [ ]

B. Enriching Environment, Enriching the Nation

5 4 3 2 1
1. Solid Waste Management is initiated to remind
the people of their environmental responsibility. [ ] [ ] [ ] [ ] [ ]
 2. Information in the environment programs
of the company. [ ] [ ] [ ] [ ] [ ]

3. The company launched a program to serve

as catalyst in addressing the concern over
the worsening state of the Philippine
environment. [ ] [ ] [ ] [ ] [ ]

4. Compliance of standards and laws pertaining

to environmental concerns. [ ] [ ] [ ] [ ] [ ]

C. Community Development
5 4 3 2 1
1. Improved health of the families in the
community due to health programs, medical,
and dental missions launched by Unilever. [ ] [ ] [ ] [ ] [ ]

2. Decreased cases of malnutrition due to

supplemental feeding program of Unilever. [ ] [ ] [ ] [ ] [ ]

3. Monitors the nutritional improvements of

children in the community. [ ] [ ] [ ] [ ] [ ]

4. Conducts preventicve measures for present,

seasonal and upcoming diseases. [ ] [ ] [ ] [ ] [ ]

5. Awareness of primary health care and improved

knowledge on preventive measures against
various diseases because of health awareness
programs conducted by Unilever. [ ] [ ] [ ] [ ] [ ]

III. CORPORATE SOCIAL RESPONSIBILITY PROCESSES

A. Dissemination 5 4 3 2 1

1. Flyers and pamphlets are distributed

to beneficiaries containing information
about the programs of the company. [ ] [ ] [ ] [ ] [ ]

2. Posters promoting projects are visible

to the immediate beneficiaries of
the community. [ ] [ ] [ ] [ ] [ ]
 3. Unilever officials conduct meetings with the
residents of the community to discuss about
their current and future programs [ ] [ ] [ ] [ ] [ ]

4. Representatives of Unilever conducts in-house

visits to invite the residents to participate in
their programs [ ] [ ] [ ] [ ] [ ]

B. Registration and Selection

5 4 3 2 1
1. Unilever conducts background check
on potential and current beneficiaries. [ ] [ ] [ ] [ ] [ ]

2. There is accessibility to registration

booths for beneficiaries during the conduct
of services in the communities. [ ] [ ] [ ] [ ] [ ]
3. Registration booths are accessible
in every barangay. [ ] [ ] [ ] [ ] [ ]
4. Unilever’s employees visit the households for
registration and selection. [ ] [ ] [ ] [ ] [ ]
5. Community Surveys about the
programs are conducted. [ ] [ ] [ ] [ ] [ ]

C. Implementation
5 4 3 2 1
1. Unilever’s officials and employees participate in
the implementation of its programs and
activities. [ ] [ ] [ ] [ ] [ ]

2. Representatives of Unilever personally

inform their chosen beneficiaries. [ ] [ ] [ ] [ ] [ ]

3. Unilever has sufficient number of

volunteers who help in conducting its
corporate social responsibility
affairs in the community. [ ] [ ] [ ] [ ] [ ]

D. Monitoring
5 4 3 2 1
1. Conduct meetings with beneficiary residents to
2. continuously monitor them. [ ] [ ] [ ] [ ] [ ]
3. Establishes monitoring procedures
for various activities undertaken. [ ] [ ] [ ] [ ] [ ]

4. Compliance by the beneficiaries to

the requirements, rules, and regulations
set by Unilever related to their
programs and projects is effectively
monitored. [ ] [ ] [ ] [ ] [ ]