NEXLINX NETWORKS PVT. LTD.

CORPORATE PORTFOLIO
YEAR: 2019

This document contains information proprietary to Nexlinx Networks Pvt. Ltd. and may not be
reproduced in whole or in part without the express written consent of Nexlinx Networks Pvt. Ltd.
The disclosure by Nexlinx Networks Pvt. Ltd. Of information contained herein does not consti-
tute any license or authorization to use or disclose the information, ideas or concepts presented.
The contents of this document are subject to change without prior notice
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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

Honorable Customer,

Dear Sir,

Subject: INTRODUCTION TO NEXLINX NETWORKS PVT. LTD.

It’s our pleasure to introduce you with Nexlinx Networks Pvt. Ltd. one of the best Internet Service
Provider (ISP) in Pakistan. Nexlinx has been in Market since 1997 and therefore being considered
a pioneer of Introducing Communication services in Pakistan.

Being one of the most accomplished and capable pioneers in the field of internet and data con-
nectivity service provision in Pakistan, we are most confident that we will meet your expectations
fully and competently.

We thank you for your trust in our abilities and present this proposal to you with much pleasure.

Please provide us with your feedback on this.

Best Regards…

____________________________

Fawad Ahmad Malik

Country Head- S&M
Nexlinx Networks Pvt. Ltd.
fawad@corp.nexlinx.net.pk
0321/0300-8429-081

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

TABLE OF CONTENTS:
NEXLINX NETWORKS PVT. LTD. ............................................................................................. 1
COMPANY’s OWNERSHIP............................................................................................................4
Articles of Incorporation .........................................................................................................4
Board of Directors...................................................................................................................4
Election of Officers..................................................................................................................4
NEXLINX’S HISTORY .....................................................................................................................5
WHY US? .....................................................................................................................................7
Key Personnel .............................................................................................................................8
PRODUCTS’ PORTFOLIO ..............................................................................................................9
Connectivity: ...........................................................................................................................9
Types of Services ................................................................................................................9
SERVICES .....................................................................................................................................9
Connectivity: ...........................................................................................................................9
Types of Services ..............................................................................................................10
SOLUTIONS................................................................................................................................10
CONSULTING .............................................................................................................................11
NEXLINX TOP CUSTOMER’S PROFILE ........................................................................................12
HOW WE REACH YOU? .............................................................................................................13
LONG HAUL MEDIUM ...............................................................................................................14
.......................................................................................................................................... 15
24/7 CALL CENTER FACILITY (TROUBLE TICKETING SYSTEM) ...................................................16
Average Response Time ....................................................................................................16
Web Based Ticketing/ Complaint Management System ......................................................17
NMS (Web Based Monitoring) ..................................................................................................18
CERTIFICATE OF INCORPORATION ............................................................................................19

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

COMPANY’s OWNERSHIP

Nexlinx Networks (Pvt.) Ltd and the current ownership is as follows:

Articles of Incorporation
The company was incorporated under the Pakistan Companies Ordinance of 1984 and was
formed on 6th of September, 2005 (See Annexures)

Board of Directors
The Board of Directors currently consists of the following individuals:

 Mr. Naeem ul Haq , Director

 Mr. Nasar ul Haq , Director

Election of Officers
The following individuals have been elected by the Board of Directors to serve as Officers in the
company:

• Mr.Naeem ul Haq, Chief Executive Officer/Chief Technology Officer (CEO/CTO)

• Mr.Nasar ul Haq, Chief Information Officer (CIO)

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

NEXLINX’S HISTORY
Nexlinx Networks is a leading Internet, Networking and Telecommunication Solutions providing
company, operating in the highly competitive IT industry of Pakistan since 1997. Where it has
the competitive edge of its Vast experience in the industry, it also has its trademark unremitting
commitment to the quality in services that is worth mentioning: a mission objective that, in ad-
dition to building a golden market repute, has taken it to the apex of professional and ethical
heights, thereby allowing it to stand tall among its competitors and partners alike.
Offering a wide array of internet, data and security surveillance services throughout the Pakistan
allows Nexlinx Networks to cater to the needs of clients ranging from SMEs to high-profile, mul-
tinational organizations. Our service portfolio includes satellite and fiber-optic based managed
WAN services, microwave connectivity for enterprise networks, transit internet and managed
services and broadband internet access and online video surveillance solutions, projecting
Nexlinx Networks as the most diverse and competent IT based company in Pakistan.
Nexlinx Networks’ reputation as a market leader is by the virtue of its unwavering commitment
to the quality of sales and after-sale services, the diversity of its service portfolio and its state of
the art infrastructure, its strong adherence to ethical and professional values and the entire sat-
isfaction of thousands of its customers all across Pakistan.
God Willing, Nexlinx Networks will be celebrating its 22nd anniversary this year, its joy redoubled
with the knowledge that its forthcoming telephony rollout will be bringing advanced, nex-gen
voice services to its customers.
Our experience into satellite access provided us with the key insight that while DVB-S2/RCS ser-
vices allowed us to deliver satellite access at far lower rates than dedicated SCPC, it was still way
higher than what most clients were willing to pay. The high cost of CPE, clearly served as a major
barrier in large scale adoption.

NEXLINX in partnership with YahSat plans to introduce affordable Ka-band Satellite broadband
services to expand its product range and finally realize the potential of providing affordable and
dependable satellite broadband to the Pakistan market.

Nexlinx believes in innovation and updating its infrastructure time to time. “Nexfinity” is another
venture which shall help in reaching consumer clients with an extra ordinary services of FTTH
(Fiber to the Home). 2018 shall be the year of revolutionized services in Pakistan for Nexlinx
Networks Pvt. Ltd.

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

CEO’s Message:
“By the grace of Allah‚ we have completed 22 successful years of
Nexlinx and are entering into an exciting Twenty Third. During last 22
years since Nexlinx has launched its services in Pakistan, our organiza-
tion has gone from different stages of Information technology boom
to a stage where its importance is evident to everyone, and finally are
moving forward to become a brand icon in Information Technology
industry.

In next coming years, we will continue to expand and take our tech-
nology network and customers to the most dominant levels of Paki-
stan. Our new Division of Nexfinity is one of the finest addition in year
2018. I wish to make this year a new era for Nexlinx employees and
the countrymen, a time when Nexlinx will become the primary service
provider for all communication needs from Voice to Data. We will
spare no effort, cost or determination to ensure that Nexlinx becomes
a company to serve not only to the people of Pakistan but also make
an international presence to make ourselves pride with the people of
Pakistan.”

Mission Statement

“Our mission is to provide a number of need specific, solution oriented

services within the field of Data Communications, designed to deliver

sustainable cost effective results to our client base.”

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

WHY US?

 Nexlinx Networks Pvt. Ltd. is one of the best widespread TIER-2 Internet Service Pro-
vider in Pakistan.
 Nexlinx utilizes TW1 as its primary and ITI as its secondary upstream provider.
 Nexlinx is a premium ISP operating in the Pakistan Telecom Industry for two decades
 Nexlinx has over 5000 entirely satisfied customers all across Pakistan
 Nexlinx offers a score of media options for its connectivity solutions i.e. Fiber Optic,
Wireless and VSAT
 Nexlinx is a big believer in investment in infrastructure, and as a result of which:
o Nexlinx owns the biggest fiber optic network in Lahore (more than 5000 kms of fiber
optic network)
o Nexlinx owns the only VSAT hub in Lahore
o Nexlinx has strong radio presence in Lahore, its outskirts and remote areas of Pakistan
o Nexlinx is continuously expanding and upgrading its infrastructure
 Nexlinx religiously conducts integrity audits and network analysis to ensure uninter-
rupted service levels
 Nexlinx is 500 people strong, one-third of which is the technical staff
 Nexlinx offers 24/7 support services with dedicated support staff available for on-site
and remote support

SERVICE LEVEL AGREEMENT:

 Upto 99.99% connectivity levels – SLA backed (as per the tender document)

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

Key Personnel

 Naeem Haq
CEO

 Col. Tahir Hussain

GM. Administration

 Tahir Mahmood
HOD - Finance

 Kamran Ahmad
HOD -Datacom

 Faisal Muzammil
GM Technical Services

 Khurram Aziz
HOD-Software Development

 Fawad Ahmad
Country Head - Sales & Marketing

 Saood Salman
Manager Recovery

 Umer Khan
Manager Datacom

 Assad Humza
Manager Technical Services

 Muhammad Abbas
Manager Corporate Sales

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

PRODUCTS’ PORTFOLIO
Connectivity:

Nexlinx offers wide range of connectivity options for its customers to cater their mission-critical
needs

Nexlinx has been in the business of providing Data connectivity and Internet services for
over 21 years and has established its name as one of the top tier Data communications
companies in the region. Our portfolio includes premium quality Internet bandwidth as
well as private data circuits, offering connectivity solutions to a multitude of clients both
nationally and internationally.

Types of Services

1. Premium Internet Bandwidth

2. Domestic Private Leased Circuits ( DPLC )
3. International Private Leased Circuits ( IPLC )
Nexlinx Connectivity Media options include:
 Fiber Optic
 Wireless
 VSAT(KA/KU Band)
 FTTH

SERVICES

Connectivity:
Nexlinx offers wide range of connectivity options for its customers to cater their mission-criti-
cal needs
Nexlinx has been in the business of providing Data connectivity and Internet services for over
22 years and has established its name as one of the top tier Data communications companies in
the region. Our portfolio includes premium quality Internet bandwidth as well as private data
circuits, offering connectivity solutions to a multitude of clients both nationally and internation-
ally.

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

Types of Services
a) Premium Internet Bandwidth
b) Domestic Private Leased Circuits ( DPLC )
c) International Private Leased Circuits ( IPLC )
Nexlinx Connectivity Media options include:
I. Fiber Optic
a- Optical Fiber Cable b- FTTH
II. Wireless
III. Satellite
 Ka-Band (YahClick Services)
 Ku Band
 Managed Services

Nexlinx offers a wide range of Managed Services to serve your IT infrastructure needs.

With their inherent need for heavy reliance on IT, heavy investment in techno-infrastructure
has become the foremost profit driver for almost every IT based company today. Nevertheless,
as the IT revolution continues to expand at virtually unmanageable speed, businesses are in-
creasingly turning to Nexlinx’s Managed Services. Where our managed services prevent the
otherwise heavy capital investments, they increase the management efficiency by reducing
workload relating to asset management and IT infrastructural handling.

Nexlinx Managed Services include:

 Domain Hosting
 Dedicated Servers
 Virtual Private Servers
 Collocation
 Cloud Services

SOLUTIONS
Nexlinx offers a comprehensive suite of Data, Voice, Security and Managed Services solutions
to help businesses of every size succeed.

With Nexlinx’s scalable portfolio of communication and security services, it can customize
solutions to meet the business-specific needs of its clients. Nexlinx also offers highly per-
sonalized solutions, tailored to meet unique industry requirements of each individual cus-
tomer at competitive rates.

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

TELECOM HOSPITALITY
Base Station Backhauls Video on Demand
Cellular Backhaul Live IP Video
3G/4G Offload Video Surveillance
Rural VSATs Analytics
Voice Services Voice Services
EDUCATION RETAIL
Private Backhauls POS Solutions
ERP Optimized Access Video Surveillance
Filtered (K12) Access Video Analytics
Video Surveillance Video backhauls
PUBLIC SAFETY FINANCIAL
Perimeter Protection ATM & Branch Networks
Access Control Transaction Video Embedding
Video Surveillance Banking Application Optimization
Video Analytics Disaster Recovery/Business Continuity
In addition to these sectors, Nexlinx serves various others including Energy, Textiles, Chem-
icals, Broadcasting, Pharmaceuticals, Oil & Gas. With its extensive experience in various
industries, Nexlinx has the acquired the ability to assist every sector in resolving their IT
related challenges with an appropriate, state of the art solution.

CONSULTING
Over the years, Nexlinx after developing its expertise in various branches of Information Tech-
nology continues to enhance its proficiency in next generation technologies as they emerge.
Our key focus remains on network performance and quality of services be it Voice, Video or
Data. Network Planning & Design

 Turnkey Network Implementation

 Network Security Audits
 Network Optimization
 Business Continuity Planning
 Surveillance Systems
 Video Intelligence & analytics
 OTT Video Networks
 Video on Demand Systems
 Broadcast Backhauls
 Multicast Content distribution
 Rural /Remote Data Access
 Access Control Systems
 IP Voice Services

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

NEXLINX TOP CUSTOMER’S PROFILE

SR# Company SR# Company

1. BEACONHOUSE SCHOOL SYSTEM 2. MINHAJ UNIVERSITY LAHORE
3. PEPSI CO INTL 4. WINDSOR PARKING SERVICES
5. NISHAT GROUP 6. QUBEE
7. SHAUKAT KHANUM MEMORIAL 8. ZAMEEN MEDIA
TRUST HOSPITAL
9. XAVOR 10. MARIA B
11. FWO 12. MILLAT TRACTORS LTD
13. NETSOL 14. NIPPON PAINTS PVT LTD
15. AITCHISON COLLEGE 16. PEARL CONTINENTAL
17. WFP 18. TCS PVT LTD
19. PITB 20. TREAT CORPORATION LIMITED
21. GOURMET 22. SILK BANK
23. SUPERNET 24. PKLI
25. BANDU KHAN 26. COLGATE PALMOLIVE PAKI-
STAN
27. HAIER GROUP 28. CHAGATAI LAHORE LABS
29. LMKT 30. CMH LAHORE
31. ATLAS HONDA 32. LIVE STOCK
33. ABACUS 34. BUTT SWEETS

35. BAHARIA TOWN 36. SAFARI GARDENS

37. RUBA GROUP 38. US APPAREL

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

HOW WE REACH YOU?

TIER1 ISP TIER1 ISP

TIER1 ISP

NEXLINX NETWORKS PVT. LTD.

CORE SITE

CORPORATES HOME USER

TIER3 ISP
STRUCTURES FTTH

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

LONG HAUL MEDIUM

Peshawar

Karachi

Islamabad
Clients
Clients

Lahore
Clients Clients
Sialkot

Multiple Punjab Cities

Clients
Clients
Faisalabad
Clients Clients
Gujranawala Multan

Clients Clients
Clients
Clients

Clients Clients
Clients

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

SUPPORT MECHANISM

 24/7 CALL CENTER FACILITY

 WEB BASED TICKETING
 NMS/MRTG FACILITY
 CERTIFICATES AND REGISTERATIONS

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

24/7 CALL CENTER FACILITY (TROUBLE TICKETING SYS-

TEM)

With its ever growing customer base, Nexlinx Networks soon realized the need to construct
and implement a robust complaint management system. Engaging and demoing multiple ven-
dors, Nexlinx finally settled for the Kayako ticket management system.

Nexlinx manages its support and maintenance activities through a centralized system thanks to
Kayako. Kayako SupportSuite is one of the leading ticket-tracking systems featuring a
knowledge base builder, reports, integrated download manager, step-by-step troubleshooter
builder and SLA management. Integrated with SharePoint 2013 at Nexlinx Networks, Kayako
SupportSuite provides customizable work-flow capabilities that leads to best management of
the tickets on timely basis, achieve higher success rates in complaint resolution. Kayako’s main-
tains an impressive client portfolio, decorating its profile with impressive names such as NASA,
Toshiba, MTV, Pearson, SEGA, Avast, Hitachi and many more.

Customers can use either of the following options to submit their complaints with Nexlinx. The
average response time for each method mentioned below is also included in this document:

Land Line Phone/ UAN:

Customers facing problems can launch their complaints via UAN or Telephone numbers as
mentioned in the Escalation Matrix below.
 UAN: (92) 42 111-432-432

Web Based Ticketing System/ Help-Desk:

Customers facing trouble can submit their complaint with Nexlinx Help-Desk themselves at fol-
lowing two email addresses:
 URL: http://nexlinx.net.pk
 Email: tickets@nexlinx.net.pk
Average Response Time
Method Average Response Time
Phone Immediate
Email Within 30 Minutes
Mobile Phone Immediate
Help-Desk Within 15 Minutes

NOTE: It is advised that you use more than one complaint launching methods to ensure maxi-
mum efficiency.

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

Web Based Ticketing/ Complaint Management System

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

NMS (Web Based Monitoring)

Nexlinx networks provide the NMS to facilitate the client:

 Account Info
 Session Report

 Transaction Report
 Account Profile
 Online Graphs
 Ticketing System
 Nexlinx will provide onsite plus software installations support
NOTE: Nexlinx will provide both on-site and off-site NMS facility to the client as per tender doc-
ument.

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

CERTIFICATE OF INCORPORATION

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

CVAS LICENSE

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

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Corporate Profile
Nexlinx Networks Pvt. Ltd.
Year: 2019

NTN-NEXLINX

Nexlinx Networks (Pvt.) Limited | 37C1/C, Gulberg III Lahore.

THANKS FOR YOUR TIME

Nexlinx Networks (Pvt.) Limited | 8R 3rd Fl. Blue Mall, M. M. Alam Road, Gulberg III Lahore.