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I
NFORMATI
ON SHEET 7.
1-1

Obt
ainand cl
ari
fyworki
nst
ruct
ionsbasedon j
oborderorcl
ient
r
equi
rement
s

 JobDescr i
pti
on a wri
tten stat
ementofaspeci ficjob,based on t
hefindi ngsofa
 job analysi
s.Itincludes dut i
es,purpose,responsibi
li
ti
es,scope and wor ki
ng
condit
ionsofaj ob al
ongwi t
ht hejob’
stitl
e,and thenameordesi gnat
ion oft
he
per
sontowhom t heempl oye er eport s.
Component sofJobDescr i
pt i
on:
1 T
. i tle/Posi tion  –anamet hatdescr ibesaper son’sj
obi nan or ganization.
2 J
. obSummar y –bri ef,gener alst atementoft hemorei mport antfunct ions
and r esponsi bil
iti
es ofa j ob,usual ly also i dentif
ying t he immedi ate
subor di
nateandsuper visoroffice r
3 T
. as k  –thes mal lesti de ntifiableande ssentialpieceofaj o bthats ervesas
a uni tofwor k and as a means ofdi fferent i
ating be t
wee nt he v arious
component sofapr oject
4.Res ponsi bilities – a dut y or obl igation t o satisfactoril
y per f
orm or
compl etea t ask ( ass i
gned by someone orcr eated by one’ s promi seor
circumst ances)t hatonemustf ulfill,andwhi chhasaconsequentpenal ty
forf ail
ure.
5.Qual i
fications –capaci ty,knowl edge orski llthatmat ches orsui ts an
occ asion,ormake ss ome onee li
giblef oradut yoffic e ,pos iti
ve,privil
e geor
status.Fi tnessf orpurposet hrough f ulfill
mentofnecessary condi tions
such as at tainmentofa ce r
tain age,t aking ofan oat h,compl etion of
requi reds cho oli
ngort rainingorac qui s i
tiono fade gr eeordi ploma.
6.Supervision – moni toring and r egul ati
ng of pr ocesses or del egat ed
activ i
tie
s,r espons ibi l
itiesort ask.
7 Wo
. r king Condi tions –t he condi tions i n whi ch an i ndividualorst aff
 wor ks,i ncludi ng butnotl imited t o suc ht hings as ame niti
es,physi cal
env ironme nt,s tress,andno i
sel evels ,de greeofs afetyordang er.

8.Benefits –indir
ectandnon-cashcompensat
ion pai
dtoan empl
oye
eand
mandat edbylaw.
9.Salary –isafixedamountofmone ypaidtoan employ
eebyan employ
er
i
nr eturnforworkperf
ormed.

 Wor
kinstruct
ion i
sat oolprovi
dedt
ohe l
psome onetodoaj obcorr
ectl
y.
1.Credibl
e – i
st he heartofst
andardi
zed bestpracti
ces.(Worker
str
ust
them)
2.Clea
 r–canbequickl
yunderst
oodbyt
hewor
kerwi
th ami
nimum effor
t.
(
Wor ker
sunder
standthem)

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 A
3. ccessi
ble
 – can be l
ocat
ed qui
ckl
y(wi
thi
n a seconds)and “
easi
ly”

r
te
r
uqs
ui
t
sr
es a r
. e
tri
eval s
ystem that t
he worker knows,underst
and and
4.Consistent – conform t o a styl
e guide devel
oped spec
ificall
y for
proceduresand worki nstr
ucti
ons.Alsodemand thatthematerialused
f
orwor kertraini
ngarepr ov
ide
d.

 Jobor
der isthewrit
tenaut hori
tygivenaworkerorshopt operf
orm certai
nwork.
Par
t sofJobOr der:
1.Cus tomerinformat i
on –de tai
lsoft
hec ustomer.
2.Equi pment/component s specificati
ons – t hese are the det ai
led
informati
onoft heequipmentt oberepairordiagnose.
3.Del i
veryDat e
 –t hedatewhen t hecustome rwi
llgettheunit/equipment
 beingrepair
.
4 J
. obOr derNumber  –thenumberofj obt hathasbeenperformed
5 J
. obtobeperf
or med –aspeci
fiedt asktobeperf
ormed
6.Pri
c 
e–theamo unttobepaidaftertheperf
ormanceoft
ask
7.Remarks 
–thestat
usoftheperformedt ask

Process 
isas
eri
esofac
tionsors
tepst
ake
ninor
dert
oac
hie
veapar
tic
ulart
ask.

StandardOperati
ngProcedur es aret
hewritteni
nst
ructionstodocumenthow t
o
perf
orm a routi
ne act
ivi
ty. To help ensur
e consi
stency and qual
ityin t
heir
products.

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Sel
f-Check7.
1-1

Name: _
_ _
_ _
_ _
_ _
_ _
_ _
_____________________ Scor
e: _
_ _
_ _

Instr
ucti
on:
 Answert
hef
oll
owi
ngquest
ion.Wr
iteyouransweron
provi
ded.

_
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__1
_2.
.A
Isfi
axe
td
ooamo
lprou
vn
i
dto
edfmo
ohn
t e
el
pysp
oai
do
me by
neth
ted
oemp
oalo
jy
oe
brc
 
________________3.Isawri tt
enaut horitygi venaworkerorshopt o
certainwor k?
________________4.Isawri tt
enst at
ementofaspeci ficjob,basedo
ajobanal ysi
s?
________________5.Isas erie
sofac tionsors te
pst akeni nor derto
particulartask?
__
_________
_ _____
_ __
___
__
__
6_
._
A10
e.
r t
hth
ee
wse
ri
ta
t
er
neit
nhe
st
rd
ucet
t
ia
oi
nle
sd
ii
nn
stf
ro
ur
cma
ti
onti
o
aln
too
df
ot
pe
rr
ef
por
am
ira r
orou
dt
ii
ann
geo
ac
st
ei
v
.it
y?
________________7.Moni t
oringandr egulati
ngofpr ocessesorde leg
responsibili
tiesortask?

___________
_____8.Ist
heheartofst
andardizedbestpracti
ces?
___________
_____9.Thesmal
lesti
denti
fiableandess enti
alpieceof
i
tf k d fdiff tit i bt
 ser
vesasauni tofworkandasameansofdi fferent i
ati
ngbet
ween
compo
1
nent
of 132
sofapr oj
ect?
 Search document 
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I
NFORMATI
ON SHEET 7.
1-2
 

Consul
tresponsi
bleper
sonf
oreffect
iveandpr
oper

ConsultingPersonnel :
 WhatiITa
s Ma
con
na
sg
ue
lr
t 
i–g
name
per
ts
ho
on
doi
nl
o-
c
ghya
?rgewher ebyallofthe
r
Ce
os
no
su
urc
l
te
i
nsg
ofafi
me t
hrm
o a
dor
l
oema
giesna
arge
e di
metn
hoa
dcc
so
or
da
r n
apc
pe
row
ai
ct
he
h i
t
ss
une
sed
tackli
ngapar ticularchallenge,problemo rc l
ientengage m
I
T Supervi sor – a per son who wor ks with other
ma
Chana
rg
ae
cme
t
erin
st
ti
cspr
oo
ff
eas
cs
oi
o
nna
sl
us
l
tit
no i
gmens
tt
ha
ol
l
d,olmai
ogyntain,and up
t
Cec
ohs
nnu
ol
lo
t
ig
ny
gs ys
me te
t
hms
od.
oOl
ov
ge
ir
es
see
t
yapit
e
ca
am
l
lypoofsI
T
s a
esdmi
s ni
st
some r
oa
rto
ar
ls
l
responsibl
ef ortheday- t
odayoper ati
onoft heI Tnetworka
characteristics:
-I Basedonacoher
CT Coord inator 
entsetofdesi
–a per son whoi
gnpri
si
nci
nc
pl
har
es,conc
geofp
- Suppor ted by a body ofr esearch under t
aken e
f
aci
li
tati
ncg
o t
heo
mme c
rc
cul
i
a rr
e
en
nvc
ie
oo
r nfe
mev e
nn
ttsort hecol l
abo rationof
- Enabl eapart icularchal lenget obet ackledi nast
I
CTf Tea
ashi che
onwir 
–
t a
hahiper so
ghprn or th
obabiin
l
ig
t t
h atte
yofachiach
evi es
ngpco
amp
rt
icu
- Li kelyto havebeen used i n similarsituat ionsa
and t hr
ough useand appl icati
on themet hodolog
refinedandi mpr oved
4|Page
 Theval ueofamet hodology
1 of 132   Search document 
Managementconsul tantsbenefitgr eat l
yf rom oper at
ingby
consul ti
ngmet hodologi
es.Aconsul t i
ngmet hodologypr ovi
struc t
ur eandof tenapr escri
beds eto fac ti
vit i
esandt asks
inapar t icul
arandlog i
calorder.

 THE 3TYPESOFCONSULTI
NG APPROACHES
1.CONDESCENDI NG CONSULTING APPROACH:“IKN
EXPERT.”
Thistypeo fappr
oachi
sc onsul
ti
ngaper
sonwh
 fiel
dofexpert
ise.
2.SUBMISSIVE CONSULTI NG APPROACH:“DOING W
Thistypeo fappr
oachi
sc onsul
ti
ngaper
sonwh
3.COLLABORATI VE CONSULTI NG APPROACH:

exper
tTh
ai
nst
dty
hp
oe
so
ef
pa
ep
r
sp
or
o
nac
s hi
whsa
o co
r
ens
i
dul
t
ei
n
nt
ig
f
yot
n
oth
bec
egr
oo
nu
sp
u
Basi
cPr ocessofconsultati
on:
Phase1: Maki ngFi
rstContact
/Ent
ry
Ident
ifyi
ngthepersonwhom youwi
llconsul
ty

 Es
Phase2: t
abl
ishi
ngt
heRel
ati
onshi
p

Speci
fyi
ngt hedesir
edoutcomes,decidi
ngwho
agree
ingons t
yle,cost
s,ti
mingandac countabil
it
y.
Phase3: Pr
oblem Finding
Datagatheringanddataanalysi
ss t
age.Her e
 whatshoul dbe,whatt hegapis,andwhe ther
 wor ki
ngon.

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