COMPLIANCE REPORT FOR THE STREAMLINING OF GOVERNMENT FRONTLINE SERVICES

Agency Name: Department of Education

Governance Level: Tacurong National High School
LIST OF FRONTLINE SERVICES

GUIDANCE SERVICES
IMPROVED PROCESS
SERVICES CLIENT/ACTIVITY SERVICE PROVIDER DURATION OF UNIT/PERSON FEES REQUIREMENTS/FORMS
(ACTIVITY) ACTIVITY RESPONSIBLE
Referral Process Inform the class adviser/subject teacher of Gather facts of the 15-30 minutes Class Adviser/Subject Anecdotal Record
1 the incident incident Teacher No Fees
Refer the case to the Guidance by the Conduct 1 hour – to 1hour Guidance No Fees Incident Logbook/Referral
Adviser/Subject Teacher, Curriculum individual/group and 30 minutes Counselor/Personnel Forms, Consultation Form
2 Chairman, Parent/Guardian and the student process, counseling, (maximum of 3
follow-up or referral to sessions)
appropriate office
3 Present the case to the School Head by the Evaluate the case for 15 minutes-1 hour School Head No Fees Referral Form in cases where
Guidance Counselor/Personnel, final action whether (maximum of 3 external specialists are
Adviser/Subject Teacher, Curriculum the incident will be sessions) needed; Agreement between
Chairman, Parent/Guardian and the student retained or referred to parties in retained cases
external specialists
Total Turn-Around Time Within 3 hours per
(TAT) session
 EXISTING PROCESS
SERVICES CLIENT/ACTIVITY SERVICE PROVIDER DURATION OF UNIT/PERSON FEES REQUIREMENTS/FORMS
(ACTIVITY) ACTIVITY RESPONSIBLE
Referral Process Inform the class adviser/subject teacher of Gather facts of the 15-30 minutes Class Adviser/Subject Anecdotal Record
1 the incident incident Teacher No Fees
2 Refer the incident to the Curriculum Head Conduct investigation 15 minutes -1 hour Curriculum Head No Fees Conformed Anecdotal Record
submitted by the
Adviser/Subject Teacher
Refer the case to the Guidance Office by the Conduct 1 hour – to 1hour Guidance No Fees Incident Logbook/Referral
3 Adviser/Subject Teacher, Curriculum individual/group and 30 minutes Counselor/Personnel Forms, Consultation Form
Chairman/Head, Parent/Guardian and the process, counseling, (maximum of 3
student follow-up or referral to sessions)
appropriate office
4 Present the case to the School Head by the Evaluate the case for 15 minutes-1 hour School Head No Fees Referral Form in cases where
Guidance Counselor/Personnel, final action whether (maximum of 3 external specialists are
Adviser/Subject Teacher, Curriculum the incident will be sessions) needed; Agreement between
Chairman, Parent/Guardian and the student retained or referred to parties in retained cases
external specialists
Total Turn-Around Time Within 4 hours per
(TAT) session