ABSTRACT

TITLE: A comparative analysis on the online banking services

of BDO and Metrobank

RESEARCHER: Maria Luisa Ayala

Claren Kaye Batario

Sherry Ann Urciana

ADVISER: Dean Arnel Cadeliña

SCHOOL: Sacred Heart College, Lucena City

YEAR: 2019-2020

DEGREE CONFERRED: Bachelor of Science in Business Administration major in Financial

Management

This project is aimed at understanding the concept of online banking system. Online

Banking means internet banking or modern banking or electronic banking. In this method,

customer gets his bank account ID and password and he can check his account, pay his bill and

print his receipt through his home personal computer or through his mobile phone that has the

mobile application of their bank which is connected with Internet. Online banking is

development of today banking system.

The main aim of this dissertation is to study the online banking services featured and to

see if there’s a significant difference between the online banking system of the top commercial

banks in the Philippines which are the BDO and Metrobank.

We choose these two banks because it is one of the biggest and the top 2 commercial

banks in the Philippines in terms of assets. Also these two banks have common only banking
services. We would like to know if these online banking services are really beneficial to the

clients and to see if there’s a difference between the online banking services of the two banks

and also to introduce additional explanations and information on these two banks.
 List of Tables

Table Number Title Page

1 Frequency Distribution of Balance Inquiries………………………..31

2 Frequency Distribution on Transfer of Funds………………………..33

3 Frequency Distribution by Payment of Bills…………………………35

4 Frequency Distribution by Buying Prepaid Mobile Load……………37

5 Frequency Distribution by ATM Locator……………………………38

6 Frequency Distribution by Efficiency………………………………..40

7 Frequency Distribution by System Availability………………………42

8 Frequency Distribution Security………………………………………44

9 Frequency distribution on Responsiveness……………………………46

10 Frequency Distribution by Web Design………………………………47

11 Difference between Online Banking Services of

BDO and Metrobank…………………………………………………..48

 List of Figures

Figure Number Title Page

1 Conceptual Paradigm………………………………….6

2 Frequency Distribution by Occupation……………….28

3 Frequency Distribution by Educational

Attainment…………………………………………….29

4 Frequency Distribution by No. of years

Using Online Banking…………………………….…30

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