Thaer Hassan

thaeradelhassan@gmail.com

+962799831331
MBA Graduate - Customer Service Super Representative.
Amman, Jordan

Talented and skilled business management candidate with extensive knowledge of business principles is seeking a position to contribute my skills for
the development of the company.

EDUCATION SKILLS
Master degree, Business Administration. Team player Problem solving
Lincoln University College
05/2015 – 04/2017 Selangor Malaysia Grade: 3.3 out of 4 Maintaining customer relations Project management

Bachelor degree, International Business Time management Strong observational skills

Management
James Wisconsin University Adaptability Self-motivated Multi-tasking
03/2009 – 12/2013 Selangor Malaysia Grade: 3.2 out of 4

LANGUAGES
WORK EXPERIENCE
Arabic
Customer Service Super Representative - Acting
Team Leader English

Extensya
06/2017 – Present
Achievements/Tasks INTERESTS
On-floor supervisor for a group of 20 agents, providing them
with the necessary support and making sure that the work flow
is going as planned. Swimming Traveling Reading Self improving

Manage floor providing general, technical and if required

specific services to inbound contacts through multiple
communication channels, primarily by telephone, email and
potentially later web chat, and make outbound contacts as
appropriate to maintain or enhance that service.
Demonstrate knowledge of organizations expectations, e.g.,
internal standards or service level agreements.
Demonstrates knowledge of impact of providing professional
service to public.
Ensure the quality of service delivery by customer service
representatives and performing the necessary quality
management checks and that it met the targets.
Assists the customer service representatives in addressing
customers escalations and promoting a service-oriented work
environment identifies and reviewing expected service level
and quality goals.
Ensure complaints/concerns are resolved or escalated in a
timely manner.
Manages call volumes, e.g., peak times conducts basic reports.
Maintain the confidentiality of internal and external
information.
Apply and fulfill company policies and procedures.