Corey Gammon, Belfast

Contact: 07593 774161 Email: cgammon2402@outlook.com

Personal statement

A conscientious and professional individual with extensive experience in administration and brief experience in
consolidating roles, currently seeking a new position within an Admin environment. A highly organised and
efficient individual. I have received much personal praise from clients within previous organisations towards
the help provided.

Key Skills

⦁Proficiency in all areas of Microsoft Office inclusive of Excel, Word and PowerPoint

⦁Excellent communication skills, both written and verbal.

⦁Experience with training members of staff on a one to one basis.

⦁Excellent telephone etiquette.

Employment History

Northern Ireland Civil Service - Universal Credit (01/10/2016 — 09/05/2018)

⦁Telephony duties, inclusive of inbound enquiries regarding clients Universal Credit claim, interview
scheduling, redirecting misplaced calls and outbound calls to employers, bank liaison, debt management to
chase up details regarding cases being worked on.

⦁Case management duties dealing with client's cases, general upkeep of claim, checking through calculations,
scheduling interviews, considering personal circumstance of client in regards to requests made, responding to
claimants journal entries.

⦁Responsibility to assess loans and discretionary pay outs.

⦁Consolidated new staff members throughout their start with Universal Credit.

⦁Successfully raised a fraud investigation which reinstated the rightful owner of a claim’s benefits as a family
member had been claiming as the claimant, received personal thanks from the mother of claimant as she
could not resolve this with other members of staff and felt I had gone beyond my role.

Northern Ireland Civil Service - CMS (01/06/2018 — 21/08/2018)

⦁Presenting a professional and friendly first impression of the business

⦁Managing incoming phone calls and mail regarding child maintenance claims.

⦁Case management of a set number of clients, up keeping their claim, contacting relevant parties

⦁Typing all necessary documents and correspondence as required

Northern Ireland Housing Executive – Procurement Officer (01/10/2018 – 11/01/2019)

⦁Procurement duties
⦁Liaising with suppliers and purchasers

⦁General admin duties

⦁Preparing contracts for contractors, arranging a date and time to sign the documents and proceed to process
the contract

Northern Ireland Fire & Safety Service – (18/01/2019 - 14/02/2019)

⦁ The provision of word and documentation processing support as required by the

Area Business Manager in the production of correspondence, presentations,
documents and reports using Microsoft Office packages.

⦁ To provide assistance to the Area Business Manager as required in the production

of documentation.

⦁Assisting with medical processes when required, including making appointments,

sending letters, recording of necessary details, ensuring sick lines are received in
line with NIFRS Attendance Management Policy.

⦁To carry out administrative tasks for the various Specialist teams within the Area
including Specialist Rescue Team, Operations Management Team and High Rise
Team.

⦁Opening, stamping and distribution of incoming mail and ensuring response in line
with Citizen's Charter. Preparation of external mail, including operation of franking
machine and notifying line manager of requirements for top-up of account and any
other operating problems which may arise.

⦁Receptionist Duties - operation of switchboard - receiving and transferring calls,

taking messages, making calls and giving general advice, etc.

⦁ Reception duties - first point of contact for all visitors/callers and ensuring the
signing of the visitors book. Dealing with general enquiries, both internally and
externally.

⦁Operation of public address system.

Tennets NI Credit Controller Administrator - (27/05/2019 - 27/06/2019)

* Processing and allocating incoming payments and unpaids to customers’ accounts

* Collating and following up new customer account documentation in line with credit
policy
* Updating and maintaining ROI On Trade new account tracker.
* Sourcing and pursuing debit notes for key customer query resolutions.
* Setting up and maintaining TNI Price file for Off Trade. Assisting with On Trade
price maintenance, updating Brochure pricing per Commercial brief
* Processing authorised credit and debit requests and maintaining effective records.
* Maintaining ROI Central Billing customers database for up to date/accurate EDI
invoicing
* Reporting and following up outstanding deliveries to ensure resolution for month
end close.
* Handling and resolving internal and external customer queries via credit control
mailboxes
* Handling for Intercompany remittance processing in liaison with intercompany
colleagues
Following up with sales force to secure up to date information for performance
tracking reports as issued by Credit Controllers
Education: Regent House Grammar School – 10 GCSEs (A - C) Grade