COURSE : CONFLICT MANAGEMENT

COURSE CODE : COM 3326

NUR HIDAYAH SAFARUDIN
INSTRUCTOR : hidayahsafarudin@segi.edu.my

The course will enable students to gain an understanding of the underlying

theories, frameworks and models of conflict. Students will also be exposed to basic
interpersonal communication and management skills such as rapport building,
SYNOPSIS : emphatic listening, behaviour modelling, reframing, problem solving and decision
making. Eventually, students will develop improved conflict management skills
which are useful to their current personal life and also their future in
organizations.

TRANFERABLE :
SKILLS

LEARNING OUTCOME
On completion of this course, you will be able to
LO1 : Describe the nature of conflict in society, in groups, in organizations and within the individual.
LO2 : Explain approaches to address conflict
LO3 : Discuss about themselves, their personalities and reactions to conflict.
LO4 : Analyze and resolve conflict in their personal and professional lives.
LO5 : Formulate conflict management strategies and techniques to manage conflict more effectively.
LO6 :

ASSESSMENT METHOD %
Participation 10
Presentation 1 ( Informative Speech ) 25
Presentation 2 ( Problem Solving / 25
HOTS )
Presentation 3 ( Persuasive Speech ) 30
Quiz 10
Final Exam 30
TOTAL 100
WEE Preparation Reading/Follow
DATE LESSON
K up/Remarks
SPEAKING IN PUBLIC
8 Jan
2018 -  The power and tradition of public
1 speaking
14 Jan
2018  Similarities and differences between
public speaking and conversation
THE SPEECH COMMUNICATION
15 Jan
PROCESS
2018 -
2 21 Jan  Components of communication
2018  Developing confidence
 Dealing with nervousness
 Public speaking and critical thinking
PUBLIC SPEAKING IN MULTICULTURAL
22 Jan
WORLD
2018 -
28 Jan  Cultural diversity in the modern
3 world
2018
 Cultural diversity and public
speaking
 Avoiding ethnocentrism
GIVING YOUR FIRST SPEECH
29 Jan
2018 -  Preparing your speech
4  Delivering your speech
4 Feb
2018
SELECTING A TOPIC AND A PURPOSE
5 Feb
2018 -  Choosing a topic
5  Determining the purposes
11 Feb
2018  Phrasing the central idea

12 Feb
2018 - CHINESE NEW YEAR BREAK
18 Feb
2018

GATHERING MATERIALS
19 Feb
2018 -  Using own experience and
6 knowledge
25 Feb
2018  Doing research

SUPPORTING IDEAS AND

26 Feb
ORGANIZATION
2018 -
 Using examples, statistics and
7 4 Mar testimony
2018  Main points, supporting material and
connectives
 5 Mar
BEGINNING AND ENDING THE SPEECH
2018 -
8  The introduction
11 Mar
 The conclusion
2018

12 Mar
OUTLINING THE SPEECH
2018 -
9  The preparation outline
18 Mar
 The speaking outline
2018
LANGUAGE, DELIVERY AND VISUAL AIDS
19 Mar
2018 -  Using language accurately, clearly
10 25 Mar and appropriately
2018  Methods of delivery
 Voice and body
 Using power points
SPEAKING FOR DIFFERENT PURPOSES
26 Mar
2018 -  Types of informative speeches
11  Persuasive speeches
1 Apr
2018  Speaking in special occasions
 Speaking in small groups
ANALYZING THE AUDIENCE
2 Apr
2018 -  Audience centeredness
12  Demographic audience analysis
8 Apr
2018  Situational audience analysis
 Adapting to the audience
GATHERING MATERIALS
9 Apr
2018 -  Using own experience and
13 knowledge
15 Apr
2018  Doing research

SUPPORTING IDEAS AND

16 Apr
ORGANIZATION
2018 -
 Using examples, statistics and
14 22 Apr testimony
2018  Main points, supporting material and
connectives
23 Apr
2018 -
STUDY BREAK
29 Apr
2018

2 May
2018 -
EXAM PERIOD ( NO EXAM FOR PUBLIC SPEAKING )
13 May
2018
 14 May
2018 -
SEMESTER BREAK
10 June
2018
*The management reserves the right to change the class time table at it sole discretion. Students
will be duly informed of any changes.