• Reviews performance reports and documentation from customers and field representatives, and

inspects malfunctioning or damaged product to determine nature and scope of problem. •

Analyzes review and inspection findings to determine source of problem, and recommends repair,
replacement, or other corrective action.

Coordinate problem resolution with engineering, customer service, and other personnel to expedite
repairs.

Provides remote and on-site technical assistance to help troubleshoot and repair equipment. •
Submits complete service reports for customer invoicing

Submit expense reports within guidelines of company policy.

Analyzes reports of technical problems to determine trends affecting future design, production,
service, and maintenance processes, and recommends modifications to eliminate future problems. •

Develop service handbooks and bulletins based on field investigations, engineering changes, and
overall knowledge of product. •

Provide a communication link between the customer and the company to help ensure that effective
service is provided to the customer. •

Conducts training on Radiation Safety and the safe operation of the equipment and demonstrates
skills to trainees, including both team members and customers.

Associate's degree in electrical engineering technology or equivalent; •

2+ related experience including a strong electrical background with understanding of basic AC/DC
circuits, ability to use basic electrical/electronic tools, such as volt and current meters, and proficient
in the use of the basic functions of Microsoft Office; •

OR equivalent combination of education and experience.

Five years experience in previous employment as a Field Service Technician with an instrument
manufacturer serving the process industry or as an Instrument Technician within the process industry

Understanding of digital process control protocols: Modbus, Profibus, Foundation Fieldbus, and
HART protocols are a plus.

Understanding Electronic communications such as: RS-232, RS-422, RS-485, and IIC Bus
Control and instrumentation (C&I) engineers are responsible for
designing, developing, installing, managing and maintaining equipment
which is used to monitor and control engineering systems, machinery
and processes.

Your job is to make sure that these systems and processes operate
effectively, efficiently and safely.

You might work for companies who manufacture and supply the
equipment or for the companies who use it, such as nuclear and
renewable energy companies and environmental agencies.

You will need a thorough understanding of the operational processes of

an organisation as your role is multidisciplinary, working closely with
colleagues across a number of functions, including operations,
purchasing and design.

Responsibilities
You'll need to develop skills in specific control disciplines, such as:
 advanced process control (APC)
 distributed control systems (DCS)

 programmable logic controllers (PLC)

 supervisory control and data acquisition (SCADA).

The use of these disciplines will depend on the exact nature of your
individual job. In general however, tasks and responsibilities can
include:
 designing and developing new control systems
 testing, maintaining and modifying existing systems

 analysing data and presenting findings in written reports

 managing operations

 working collaboratively with design engineers, operation engineers,

purchasers and other internal staff

 liaising with clients, suppliers, contractors and relevant authorities

(e.g. the Nuclear Decommissioning Authority)

 project management within cost and time constrained environments

  understanding and ensuring compliance with relevant health and safety
regulations and quality standards

 providing advice and consultancy support

 purchasing equipment

 writing computer software and test procedures

 developing new business proposals.

Skills
You'll need to show:

 creative problem-solving and troubleshooting skills

 excellent critical thinking skills and a high level of numeracy
 good communication and interpersonal skills
 strong teamworking skills, with an ability to motivate others and
to lead or manage teams and projects
 flexibility and an ability to compromise
 a willingness to accept responsibility and make decisions
 a high level of attention to detail
 excellent customer care skills and good commercial awareness
 an understanding of, and ability to work with, high-level computer
technology

Electrical and electronics engineers perform some or all of the following duties:

 Conduct research into the feasibility, design, operation and

performance of electrical generation and distribution networks,
 electrical machinery and components and electronic
communications, instrumentation and control systems,
equipment, and components
 Prepare material cost and timing estimates, reports and design
specifications for electrical and electronic systems and
equipment
 Design electrical and electronic circuits, components, systems
and equipment
 Conduct micro or nanodevices simulations, characterization,
process modeling and integration in the development of new
electronic devices and products
 Supervise and inspect the installation, modification, testing and
operation of electrical and electronic systems and equipment
 Develop maintenance and operating standards for electrical and
electronic systems and equipment
 Investigate electrical or electronic failures
 Prepare contract documents and evaluate tenders for
construction or maintenance
 Supervise technicians, technologists, programmers, analysts and
other engineers.

Job brief
We are looking for a self-starter Field service technician to
deliver the desired customer service experience. The goal is to
drive service success that improves customer satisfaction,
maximizes customer retention and increases profitability.

Responsibilities
 Provide service and customer support during field visits
or dispatches
 Tie workflow to schedule
 Manage all on site installation, repair, maintenance and
test tasks
 Diagnose errors or technical problems and determine
proper solutions
 Produce timely and detailed service reports
 Document processes
 Operate vehicle in a safely manner and use field
automation systems
 Follow all company’s filed procedures and protocols
 Cooperate with technical team and share information
across the organisation
 Comprehend customer requirements and make
appropriate recommendations/briefings
 Build positive relationships with customers

Requirements
 Proven field service experience
  Proven field service experience
  Ability to troubleshoot, test, repair and service technical equipment
  English literacy
  Ability to work flexible shifts and to adapt to changing work schedules
  Familiarity with mobile tools and applications
  Technical degree or certification