All you need to know | Nerdware 1

“Innovation needs to be part of your culture. Consumers are

transforming faster than we are, and if we dont catch up,
we’re in trouble.”
Ian Schafer

2 All you need to know | Nerdware

NERDWARE TEAMS
Nerdware Teams eCRM is the only fully
integrated suite of web and emarketing
tools that provides you with total control
of all your online activities. The fully
integrated solution includes high level
content management, reporting, profiling,
personalisation and communications.

Nerdware Teams provides you with all the

functionality and features of a powerful
enterprise level solution at a fraction of
the price.

Below is a very brief summary of the

main features and functions of Nerdware
Teams Standard Edition. Should you
require further information regarding
the software, or would like to discuss
Nerdware Teams in the context of your
business please contact us to discuss
your specific requirements.

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 PUBLISHING
Incredibly simple to use, the powerful publishing tool allows you to create, manage and
publish rich content to your website in minutes. A fully functional content management
system, complete with WYSIWYG designer, version control, workflow and multi-level content
structuring ensures your website is easy to update. The software includes a powerful form
builder that lets you create a variety of forms for capturing, processing and automating the
gathering of information on your website.

PROFILING
The seamless tracking system includes traditional reporting on site usage and activity patterns
and identifies customers (not just statistics), from their first visit to their last, with a high level
of precision. Each time a person interacts with your website, whether it is through content or
forms they complete, Nerdware Teams collects this data for you, providing you with accurate
and valuable insight into the people visiting the site.

PERSONALISATION
Nerdware Teams includes a powerful tool that utilises customisable rules to segment your
customers and prospects into predetermined groups for personalised content targeting via
the website or through email or SMS campaigns. Enjoy greater control of, and response from

COMMUNICATION
Nerdware Teams is the only solution that delivers high speed, high volume email and SMS
messaging combined with the intelligence of an integrated, feature rich emarketing software
suite. Nerdware Teams gives you the tools to get the most out of your online communication
campaigns with accuracy, relevance and at a fraction of the cost of other solutions.

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COMMUNICATION
Nerdware Teams is the only solution that delivers high speed, high volume email and SMS
messaging combined with the intelligence of an integrated, feature rich emarketing software
suite. Nerdware Teams gives you the tools to get the most out of your online communication
campaigns with accuracy, relevance and at a fraction of the cost of other solutions.

REPORTING
The real time reporting tool allows you to view complete statistical reports across all your
online activities. Elegant and simple to read graphs and charts make it easy to understand
and communicate the results with the click of a button.

AUTOMATION
With today’s time pressures, maintaining a web site is often the last item on the agenda.
Nerdware Teams’s automation features take much of the worry away from you.

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 “Perfection is achieved, not when there is nothing more to
add, but when there is nothing left to take away.”
Antoine de Saint-Exupéry

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WHY THIS SOFTWARE?
Nerdware Teams has for over five years provided a smarter emarketing solution to customers
across the globe We believe that the range and depth of our software will take your online
marketing initiatives beyond anything you can imagine. Please feel free to email or give us a
call to discuss your unique requirements.
CLIENTS THAT HAVE HELPED US GROW
Element Description Lite Standard Advanced Custom
This is an approximate number of customers or prospects you can reach with this solution.
Number of Customers Note that the final number is dependant on your mix of channels, so please chat to our sales 10,000 75,000 150,000 Custom
team if you're unsure.
When a user logs into the Nerdware Teams platform, they use a seat. When they logout, the
seat is freed up for others to use. You can have as many accounts as you wish, but with a 10-
Admin Seats (Up to) 2 5 10 50
seat license, only 10 users (including Client, agency staff and Nerdware support) can login at
any one time
Number of registered administrators who can log support requests with Nerdware Support
Support Seats 2 2 5 20
Services.
The number of domain names (excluding sub-domains) that can be linked to the Teams
Linked Domains service. Our service includes registration and management of the domains on your behalf. (. 1 2 5 20
co.uk, .co.za, .com, .net, .mobi.)
A service is a managed social network account. A service links to a single social media
account, such as a Facebook page or Twitter feed. 10 services therefore means you can
manage up to 10 social media accounts through Nerdware. When managing a Facebook
Social Media Services account via Nerdware you will also have access to manage your Facebook tab content 5 5 10 30
through your Nerdware Teams setup (up to 10 tabs per linked Facebook account). Managing
Facebook tabs is as simple as editing a content page, and includes the ability to collect data
through competitions, polls and forms.
SMS Campaign feature including MT and MO numbers, STOP reply function, and allocated Custom per
SMS R0.30 per Credits R0.27 per Credits R0.25 per Credits
SMS credits per month. Set up fee of R2,500 applicable. Credits
User Training At Clients offices over contract period. 2 Users 3 Users 5 Users 50 Users
Customised template design for a Facebook tab, email, landing page or content item
Template Implementation - - - 24
implemented from designs supplied by Nerdware based on your CI / concept.
Onsite Banner Management Banner management - - - Yes
Support response time Number of working hours for first response 24 16 12 4
Account Management Strategy & reporting meetings per year - - 12 24
Developer Training
- - Yes
Programme
Data Transfer Allocation
The maximum amount of data you expect us to deliver in any given month. 5Gb 25Gb 50Gb 3000Gb
Threshold
Storage Space Allocation
The maximum amount of data we need to store for you overall 2Gb 10Gb 20Gb 1200Gb
Threshold
Uptime
Development Server Availability
Single of websites
development and admin interface. The percent of time we guarantee to be up across
environment 95.00%- 99.00%- 99.00%
Yes 99.90%
Yes
Staging Server a 3 month period. ie. 99.5% uptime guarantee equals +/- 10 hours of unplanned downtime per - - - Yes
quarter.
Nerdware Planned downtime
will provide is not considered
an additional as part ofon
layer of protection the Uptime
the guarantee.
network, and will be monitoring
Security Audits and auditing the environment on your behalf to ensure that the service is as secure as it can - - Quarterly Monthly
be.
Indicates the level of support Nerdware will offer for your 3rd party app integration services.
Level 1 - 48-hour email notification to designated contacts on changes to IP or DNS settings
3rd Party Integration Support/ Level 2 - As per Level 1, but with service availability tests every 5 minutes, and automatic
Level 1 Level 1 Level 2 Level 3
Change Control escalation to support on failure of Nerdware network
Level 3 - As per Level 1 and 2, but with application response detection, and support escalation
via phone/Skype
Nerdware provides your designated developers with access to any data we collect on your
API Access Yes Yes Yes Yes
behalf, via a secure API.
Contract Period 12 Months 12 Months 12 Months 12 Months
Monthly R4,950.00 R8,750.00 R12,500.00 Custom
 Digital Marketing and Development Gurus

Block B, 150 Rivonia Road

Sandton, South Africa
+27 (0) 11 787 7666
hello@nerdw.com
www.nerdw.com

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