Escolar Documentos
Profissional Documentos
Cultura Documentos
Presented by:
Dharmaraj
Karan Miranda
Ashwini T R
Shwetha A
Campus Vs Corporate
Exams are the major qualifying criteria Evaluation is done on a daily basis
9/16/2016
Business Etiquette
Communication
Body language
Tone
Words
7%
38%
55%
9/16/2016
Introduction and First impression
9/16/2016
Handshake
Get a good
web to web
Release the hand in 2-3 contact
seconds
Avoid wearing
Make sure that many finger
the hands are rings that might
clean cause pain or
discomfort
Always extend
your hand
properly; right
hand preferably
9/16/2016
Handshakes to be avoided
9/16/2016
Standard comfort zone of a person
9/16/2016
Body Language
9/16/2016
Physical appearance
Dress appropriately Always be well groomed
9/16/2016
Telephone Etiquette
Make good use
of the 3
magical words:
9/16/2016
RECOMMENDED STANDARDS
Recommended subject line tags
URG Stop everything , read me first
RSP Need you to respond, either way
FWD Forward to your respective group(s)
HLP Need information, assistance
FYI Just for your information
ACT Needs action
9/16/2016
Business Meeting Etiquette
• Always be punctual
• Be attentive
9/16/2016
Dining Etiquette
Do not rush into
dining. Let the host
lead
Keep the cell
Picking teeth and
phones switched
licking fingers is
off or on silent
very unattractive
while on a business
9/16/2016
Some of the silverware rules and significances are:
9/16/2016
Learning from the Activities what we had
OPEN AND
CLOSED ENDED GROUP
CHINESE QUESTIONS: DISCUSSION
WHISPER: Know to ask the :
Listening skills right questions to get Observation
the desired answer skills
Asking closed
ended questions
results in accurate
BUILDING A and quick answers MIME:
ROCKET FOR Be creative Words are not
THE CLIENT: necessary to
Team work communicate
Client Understanding
satisfaction the body
language and
facial expressions
9/16/2016
9/16/2016