TRUE/FALSEQUESTIONS

1.

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different from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
The TQ ideal is 4. The most potential examples
to make a important variables of
big splash ingredient at the attribute
by for Measure data.
improving continuou stage. Answer:
a system, s Answer: False
and improvem False
thereby ent is an 12. A
operate in appropriat 8. histogram
the same e shows the
“new and organizati Flowcharts are frequency
improved onal best developed or number
” manner culture. by a third-party of
for years Answer: analyst. observatio
to come. True Answer: ns of a
Answer: False particular
False 5. The value or
Deming 9. Check within a
2. To be able Cycle is sheets are tools specified
to improve a composed that aid in data group.
process, it must of four collection. Answer:
be repeatable and stages: Answer: True
measurable. Design, True
Answer: Measure, 13. A Pareto
True Analyze, 10. Quality- diagram is a
and related data are of histogram of data
3. Kanban Control. two general types collected using
strategy Answer: —quantifiable check sheets.
has been False and Answer:
called nonquantifiable. True
“the 6. The four Answer:
single stages in the False 14. The most
most Deming Cycle useful
important form a closed 11. tool for
concept in loop. identifyin
Japanese Answer: Dimensio g the
managem False nal causes of
ent—the characteri problems
key to 7. In the Six stics such is an
Japanese Sigma as Ishikawa
competiti process, distance, diagram.
ve experimen weight, Answer:
success.” ts are volume, True
Answer: conducted and time
False to verify are 15. Cause-
the common and-effect

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from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
 diagrams in the process is s and
are other. handed easier to
usually Answer: from one apply by
constructe False person or anybody
d in a group to in the
regulated 18. Control another. workplace
environm charts are Answer: .
ent, useful for False Answer:
mostly the identifyin False
quality g 21. Lean 25. Two
departme improvem thinking can approache
nt of the ent easily be applied s that help
organizati opportunit to companie
on. ies and nonmanufacturin s achieve
Answer: verifying g environments. breakthro
False that Answer: ugh
improvem True improvem
16. Typically, ents really ent are
the data for do have 22. Six Sigma benchmar
scatter diagrams the is an alternate king and
are obtained from desired approach to lean reengineer
cause-and-effect effect. production. ing.
diagrams. Answer: Answer: Answer:
Answer: True False True
True
19. A simple 23. Lean 26.
way of defining approache
lean thinking is s address Competiti
17. In a “getting more visible ve
scatter done with less.” problems benchmar
diagram, Answer: in king
a general True processes; evaluates
trend of Six Sigma processes
the points 20. is more or
going concerned business
down and Eliminati with less functions
to the ng steps is visible against
right the lean problems. the best
indicates thinking Answer: companie
that an principle True s,
increase that refers 24. Six Sigma regardless
in one to the methods of their
variable issue of are more industry.
correspon errors intuitive Answer:
ds to an every than lean False
increase time a approache

© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
27. If a activities s with a over a
process is toward low short time
driven by following intrinsic period.
an procedure motivatio a. kaize
administr s, not n for n blitz
ative logic toward creativity b. qualit
such as purpose. are y
cost Answer: assigned blitzkr
accountin False to high ieg
g or intrinsic c. rapid
functional 29. motivatio deplo
specializa n yment
tion, it is Individual supervisor d. TQ
ripe for s with s, they impet
reenginee innovative produced us
ring. cognitive lower
Answer: styles will creative 32. Which of
True tend to output. the
use data Answer: following
28. One of within a True is not one
the well- of the
mechanis establishe fundamen
ms used d domain, tal
to accept questions
encourage problems to be
innovatio as MULTIPLE asked in a
n and defined, CHOICE Deming
creativity and QUESTIONS cycle
in the generate methodol
Malcolm ideas 31. A _____ ogy?
Baldrige consistent is an a. What
National with intense are we
Quality accepted and rapid trying
Award conventio improvem to
Criteria n. ent accom
for Answer: process in plish?
Performa False which a b. Who
nce 30. According team or a are
Excellenc to the departme the
e is the text, nt throws proce
prescripti researcher all its ss
ve nature s also resources owner
of the have into an s of
criteria, found that improvem this
which when ent qualit
channels employee project y

© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
 initiat Analy c. proble c. Analy
ive? ze, m ze
c. What Imple mappi d. Contr
chang ment, ng. ol
es can and d. variati
we Cost. on 37. In which
make c. Desig analys phase of
that n, is. the
will Monit DMAIC
result or, 35. The process
in Asses characteristics that does
impro s, have the most statistical
vemen Impro impact on product thinking
t? ve, or service play a
d. How and performance are critical
will Comp called: role?
we are. a. critic a. Define
know d. Defin al to b. Measu
that a e, qualit re
chang Meas y. c. Analy
e is an ure, b. critica ze
impro Analy l d. Contr
vemen ze, varian ol
t? Impro ces. e.
ve, c. excell 38. The
33. The and ence statisticall
DMAIC Contr featur y based
approach ol. es. tools are
used in 34. The d. essent used
Six Sigma process of ials. extensivel
is drilling y to
expanded down to a 36. The gather and
as: more _____ analyze
a. Defin specific phase of data are
e, problem DMAIC referred to
Modif statement focuses as _____
y, is called: on why while the
Apply, a. root defects, seven
Incre cause errors, or managem
ment, analys excessive ent and
and is. variation planning
Close. b. projec occur. tools are
b. Desig t a. Defin been
n, scopi e referred to
Measu ng. b. Measu as _____.
re, re

© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
 a. measu d. Unive c. histori
remen Flowchart rsal cal
t s are also data; trend
tools; known as: contro of
analys a. step l data critica
is charts. l data
tools b. Pareto 42. The over a
b. quanti diagra number of period
tative ms. invoices of
tools; c. proce that time.
qualit ss contain d. critica
ative maps. errors is l to
tools 41. _____ are an qualit
c. traditi obtained example y data.
onal by of _____
QC counting data.
tools; or from a. contin 44. _____ is a
hybrid some type uous technique
tools of visual b. variab for
d. seven inspection le prioritizin
QC while c. attrib g types or
tools; _____ are ute sources of
the collected d. contro problems.
new by l a. Cause
seven numerical -and-
measurem 43. A effect
39. _____ is a ent on a histogram diagra
picture of a continuou is a m
process that s scale. graphical b. Paret
shows the a. Attrib representa o
sequence of steps ute tion of: analy
performed. data; a. the sis
a. Cause varia cause- c. Scatte
-and- ble and- r
effect data effect diagra
diagra b. Const relatio m
m ant nship d. A
b. Flowc data; of proces
hart contin data s map
c. Pareto uous points.
diagra data b. the 45. Pareto
m c. Specif variat analysis
d. Histog ic ion in separates
ram data; a set the _____
variab of from the
40. le data data. _____.

© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
 a. discret d. in a c. Scatte b. Redes
e; seque r igning
contin ntial diagr steps
uous manne ams c. Perfor
b. quanti r d. Cause ming
tative; based -and- steps
qualit on the effects in
ative work- diagra paralle
c. curren flow. ms l
t data; rather
histori 47. _____ is 49. _____, than
cal also first in
data known as proposed seque
d. vital the by Walter nce
few; Ishikawa Shewhart d. Involv
trivial diagram. in 1924, ing
many a. Pareto are the key
diagra backbone people
46. In a m of early
Pareto b. Cause statistical
distributio -and- process 51. _____ is
n, the effect control. designed
characteri diagr a. Pareto to ensure
stics are am charts that
ordered: c. Histog b. Histog equipment
a. accord ram rams is
ing to d. Scatte c. Contr operationa
the r ol l and
critica diagra charts available
lity. ms d. Scatte when
b. from r needed.
larges 48. _____ charts a. Stand
t illustrate ardize
frequ relationshi 50. Which of d
ency ps the work
to between following syste
small hypothesi is not one m
est. zed of the key b. Sourc
c. histori causes principles e
cally, and of lean inspec
from effects. thinking? tion
the a. Histog a. Reduc c. Pull
earlies rams ing produ
t to b. Pareto hando ction
the diagra ffs syste
latest. ms m

© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
 d. Total products variati
produ in smaller on. 57. Two
ctive batches 55. major
maint can be run types of
enanc on the Breakthro benchmar
e same ugh king are
equipment improvem _____ and
52. In the . ent is _____.
_____ a. Single often a. discret
system, minut motivated e;
upstream e by: contin
suppliers excha a. financ uous
do not nge of ial b. histori
produce dies contro cal;
until the b. Total ls. progre
downstrea produ b. stretc ssive
m ctive h c. quanti
customer mainte goals. fiable;
signals a nance c. Six nonqu
need for c. Pull Sigma antifia
parts. produ object ble
a. kaizen ction ives. d. comp
b. reduce d. Seiket d. bench etitive
d su marki ;
hando ng. generi
ff 54. c
c. standa 56. _____ is
rdized Breakthro the search 58. The term
work ugh for best _____
syste improvem practices refers to
m ent refers that will approache
d. pull to: lead to s that
produ a. contin superior produce
ction uous performan exception
chang ce. al results,
53. _____ e. a. Bench are
refers to b. progra marki usually
rapid mmed ng innovative
changeov innov b. Flowc in terms
er of ation. hartin of the use
tooling c. disco g of
and ntinu c. Altern technolog
fixtures in ous atives y or
machine chang analys human
shops so e. is resources,
that d. a lack d. Ancho and are
multiple of ring

© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
 recognize work gets the
d by done. reference
customers a. Bench to?
or marki a. Scope
industry ng b. Depth
experts. b. Reeng c. Bread
a. best ineeri th
practi ng d. Reach
ces c. Kanba
b. breakt n
hroug d. Proces
h s
practi mappi
ces ng
c. innov
ation 60. A
credits research
d. breakt study
hroug identified
h that the
standa extent to
rds which the
process
59. _____ is maps onto
focused the
on dimension
breakthro s of the
ugh business,
improvem from a
ent to single
dramatica activity in
lly one
improve function
the to
quality spanning
and speed the entire
of work business
and to unit is
reduce its critical to
cost by the long-
fundamen term
tally success of
changing reengineer
the ing
processes initiatives.
by which What is

© 2011 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.