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The Apollo Root Cause Analysis™

methodology
A 4-stage process that provides a new way of
thinking and goes far beyond the traditional root
cause analysis problem-solving processes.
CONTACT USBOOK TRAINING

The Apollo Root Cause Analysis™ methodology facilitates the creation of

a common reality, using input from all stakeholders to produce an evidence-
based understanding of the problem and ensures your solutions address proven
causes to prevent recurrence. It makes problem-solving easy and gives those who
have been trained, the skills to solve real-world problems faster, more efficiently
and effectively at any time.

"It is effective solutions we seek, not the root

cause."
- Dean L. Gano, Creator of the Apollo Root Cause Analysis methodology

The most comprehensive approach to problem-solving

1. Define the problem

Understanding the true problem is imperative, as it will clarify exactly what

information needs to be gathered during the root cause investigation. It also
determines what your corrective actions will be and helps ensure that the solution
you select to implement is the most effective one. The Apollo Root Cause Analysis
methodology facilitates 'creating a common reality' in which everyone who
participates agrees on the problem definition statement including the significance
reflected by the consequences or impacts. Outline the what, when, where, and
significance (safety, environmental, cost, revenue, frequency, etc) with as much
detail as possible.

VIEW EXAMPLE PROBLEM DEFINITION STATEMENT

2. Determine the causal relationships

Consistently challenging cause and effect relationships allows you to think more
critically and understand that problems are rarely as simple as they may seem. A
guiding principle of the Apollo Root Cause Analysis methodology states that each
effect has at least two causes in the forms of actions and conditions. Conditions
exist over time, actions are motions or changes in state in relation to the incident.
The Apollo Root Cause Analysis methodology demands an exhaustive search for
both condition causes and action causes the guides the process in the form of a
cause and effect chart known as a RealityChart.

VIEW EXAMPLE REALITYCHART

3. Identify effective solutions

Solutions act on one or more causes in the cause-and-effect chain without regard
for position, so the notion of one "root" cause or magic bullet at the end of the
chain becomes meaningless. Any given problem has an infinite number of causes,
which also means that there are an infinite number of possible solutions. The
Apollo Root Cause Analysis method has established 'Solution Criteria' to uncover
the best solutions. All causes must be examined to find a way to change them with
a solution that is:

 Within your control

 Prevents recurrence
 Meets your goals and objectives
  Does not cause other problems
This approach shows clear causal connections between your solution and the
defined problem. All stakeholders can insert their causal relationships into the
RealityChart, so that buy-in of the most effective solutions is readily attained.

4. Implement and track solutions

If after all the work of finding effective solutions we do not implement them and
track them to verify their effectiveness, all our work is for naught, yet that is exactly
what most organizations do. Success is not coming up with a good idea, it is
bringing it to fruition in a way that provides the value. The Apollo Root Cause
Analysis methodology facilitates creating a final report, assigning corrective
actions, and tracking those actions to completion.
 VIEW SAMPLE REPORT

Get Trained in Root Cause Analysis

We offer a variety of training courses in the Apollo Root Cause Analysis
methodology which can be delivered at your site, or trainees can attend one of the
many public courses we hold in cities throughout the world.

LEARN MORE ABOUT RCA TRAINING

My previous Root Cause Analysis experience has been just brainstorming and
throwing things up on a whiteboard. But following the Apollo process I couldn't
believe how many solutions we were able to come up with that I would have never
thought of before. With the Apollo method, we took our typical process a step
further. We kept asking "why" to understand the cause and effect relationships and
landed on a highly effective set of solutions. Because ultimately, it's about the
solution. We spent less time over-analyzing what the problem was, and more time
focusing on the best solutions.

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Apollo Root Cause Analysis™ and RealityCharting® are registered marks of

Apollonian Publications LLC. ARMS Reliability is an authorized distributor and
reseller of those products and a worldwide trainer in respect of their use. © 2019
ARMS Reliability.
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