Kenrick Tugwell

Walkers wood Dist

Walkers wood P.O. St.Ann JM
+1876.277.9802
Kenrick.Tugwell@hotmail.com

Customer Service Representative/Sales Agent and Beauty Consultant with professional experience in
telephone and face to face inbound sales, booking appointments, account administration and data
analysis . Aiming to use my proven customer service, sales and communication skills to effectively
generate additional revenue to your contingent.

PROFESSIONAL EXPERIENCE:

Self Employed
Makeup Artistry & Hair Stylist June.2017-Present
Makeupby_Bling

Kaz Kreol Beach Lodge Feb.2017-June.2017

Duty manager & Human Resource Director
White River Bay Ocho Rios St.Ann

Elephant Groups Jamaica Dec.2015-Jan.2016

Consultative sales Agent
1 Mangrove way Montego Bay Free zone

XEROX Apr.2014-Dec.2015
Customer Service Representative
1 Mangrove Way Montego Bay Free zone

Green Rewards Card Solutions, LLC Feb.2014-Apr.2014

Online/Telephone Support Attendant
Ocho Rios, St.Ann

EDUCATION:
Marcus Garvey Technical High School 2008-2013

QUALIFICATION:
Caribbean Secondary Examination Council (CSEC)

Area of Study/Practice Range

English A II
English B II
Food &Nutrition II
Home Economic Management II
Social Studies II
SUMMARY OF Qualifications:
 Rich experience of working in a call center as a customer care executive which will prove handy
in this job.
 Great management skills.
 Possess great problem-solving techniques.
 Excellent salesmanship with the ability to meet and even surpass the set targets.
 Efficiency in multi-tasking and ability to work competently even in fast paced environment.
 Proven ability to process credit card and cash payments.
 Acquired proficiency in verbal and written communication and business skills.
 Good computational skills with profound ability to operate MS office applications.
 Calm and composed by nature which helps while working in stressful conditions.
 Customer service and sales efficiency trained by a fortune 500 company.
 Have worked in the tourism industry and have a good grasp of the field.
 Excellent with negotiating and network building.

Hobbies:
 Reading
 Doing researches
 Listening to music
 Watching motivational videos
 Finding new quotations
 Finding new products

REFERENCES
References available upon request.

Kenrick Tugwell
Walkers Wood Dist.
Walkers Wood P.O.
St. Ann

Human Resource Manager

Ocho Rios
St. Ann JM.
October 22, 2017

Dear Sir/Madam

I am here by applying for the position as front desk agent/Customer service representative in your
contingent or any other available position that is compatible to my qualification.

I have a solid foundation in customer care and relations with vast experience in the sales field, I also
have excellent talent for using strategies to deescalate irate clients and strong interpersonal skills with
the ability to relate and empathize with people of various personalities and from all walks of life, I am
fluent in the English language both orally and written.

I am highly motivated and driven to achieve set goals and targets, with my ability to maintain a calm and
composed manner when dealing with potentially explosive guest/ client this is very beneficial in the
working environment, I am a great team player and an excellent independent worker, I have great
leadership skills with unique talents for handling and resolving conflicts within the team.

I have recently worked as a Duty manager and Human Resource Director in a tourism environment this
make me even more versatile in my strategies of getting any task done I even have a rich experience in
planning and managing events including weddings, fashion shows, stage shows and master of ceremony,
With my superb ability to multitask effectively the quality of work will not be sacrificed, I am also able to
handle customers efficiently, effectively and smartly, I am able to have successful closing and satisfied
customer which is an asset to your company.

I have worked as a consultative sales agent, data analyst, cashier, technical advisor, collection agent
(soft collection), Human resource director, event planner and manager, Human resource director, I am
also customer service trained by a fortune 500 company. I am very flexible I am able to work late shifts,
public holidays and weekends.

If I am short listed, I can be reached at +1-876-277-9802,

Resumé attached.

Thanks in advance for your consideration.

Kenrick k. Tugwell