Escolar Documentos
Profissional Documentos
Cultura Documentos
3.0 Introduction
Since India achieved independence, tlie Government of India
as well as the State Governments have been quite alive to the need for
efficiency and lead to better service delivery for the citizens or we have
71
The answer to this question would depend upon whether these
paper work. Often those In field complaint that, their proposal is unduly
delayed and therefore, far from getting the necessary support from the
receipt in the Secretariat goes down to the level of Assistant and noting
starts from the lowest level as the file moves ponderously to the
highest level. The file moves from Under Secretary, Deputy Secretary,
72
Thus it is important to look into the internal working of the
headings:
3.1 I m p r o v i n g t h e I n t e r n a l W o r k i n g of t h e Secretariat
154):
(a) The task of policy making must be separate from that of its
execution.
73
(b) The transitory cadre of officers operating on tenure system
and more powers were delegated to the Heads of the Departments and
74
Reference Assistant, a Stenographer and the Cell Officer. All dak
with the relevant files and put up all such files before the Cell Officer
without any noting or draft reply. The Cell Officer dictates and issue
and also the draft order/letter and submits the file to the Secretary for
India headed by Morarji Desai was practically the same as the Cell
working of the Cells. The old habit of putting off decisions as long as
75
all papers not at the level of the ministerial hierarchy but by the Cell
by Mohan Mukherji went into details into the working of the cell system
leave,
76
Cell within the same department. It cannot be denied that there is less
concern for precedents in the Cell system. This is natural as the papers
However, Cell System lack universal application and only few States
have adopted this that too in departments like Legal Affairs and
77
suggested a system of pre-budget scrutiny of departmental proposals
avoided. Combining the features of Desk Officer system and the system
functions
provided the most significant opportunity for having a total enquiry into
were two study teams one on State Level Administration and other on
Secretariat. There have also been proposals from time to time for level
jumping, the Desk Officer system was also intended to eliminate noting
at the clerical level. Inspite of all these suggestions little dent has been
78
and the manner in which it has been constituted. The Secretariat
and rules.
it now exists at the central and State levels are drastically overhauled.
some other name, which brings out prominently the policy and
be done away with and instead we should have policy analysts who
of objectives of government.
79
line so that every member of the Secretariat organisation is able to
the officers and office assisting them should put only facts,
departments.
80
"In the revised Secretariat IManual of office procedures all
and files within five days of their receipt and officers of all levels should
presumed that the department to which the reference has been made
agreed with the proposal. In order to watch over the progress of work
respective departments.
81
(ii) Where cases are held up for comments or views from other
(ill) In respect of files for which replies / comments are due from
be held.
a conclusion.
Pradesh (1972, - p80-81) in its report pointed out that methods and
went deep into the malice in the working of the Secretariat and
pointed out (Para 6.17, p-106) - Briefly 3 main defects stand out
82
clearly in the present system and method of work, (i) a large portion of
the work being handled in the Secretariat today should not come to it
at all; (11) many of the cases which go up to the Secretary for his orders
blurred. The anxiety of the Ministers to get in the midst of the day-to-
remedied.
(ii) Faulty methods of work, too many noting and advising levels,
83
(iv) Lack of observance of tenure for the Secretaries, absence of
red tape, too much noting and too much reference and back-reference.
departments shows that in 90 per cent cases the dealing Assistant did
the clerical work i.e. putting up old papers and preparing the routine
drafts. Only in 6 per cent of the cases the Assistant made a detailed
78% cases. The detailed examination was limited to 14% and original
4 -9 days and 2.7% cases took more than three weeks. The Research
84
Group also made detailed study about the time spent by the
time is taken in files, 33% time is in the meetings, 14% time is spent
telephone calls.
Secretary should devote much more time to general policies, plans and
level, which either should not have come to the Secretariat at all or
busy that they hardly get time for serious thought which ultimately
become the general trend that hardly a good and far-reaching proposal
comes from the Secretary, which will have impact for times to come.
necessary for improving the speed and quality of work, the proper role
85
Para 7.12 (p, 129) Basic Elements of the New System
downward,
departments,
86
which may well be called an Action-oriented system. Under such a
have two assistants to help him in dealing with such cases requiring
Para 7.16 (p, 131) There should not be more than two noting levels
87
conclusion that the only way of improving the efficiency and
(i) to select the top most officials available to the Government for
responsible for not only for policy making but also for the
his portfolio;
Secretariat;
and
approval.
88
(vi) Secretariat department should consist of two Cells -
feel that apart from dealing with cases of corruption etc., the Vigilance
Cell can play a very useful role in this respect. In other words this cell
should not only watch over the integrity and propriety of the behaviour
the notice of the Secretary cases where delay and injustice occurs in
and accountable.
89
3.1.10 In Himachal Pradesh Administrative Reforms Department
determine whether the provision of the Office Manual had been followed
90
4) In establishment sections index cards are not being
management.
not adequate.
regularly.
91
should be a detailed Annual inspection of each individual in the
discipline.
was earlier.
92
pass his departmental Examination during the probation period
Department concerned.
93
(xi) The Branch Officer should monitor the compliance of previous
now updated.
(xii)If receipts are any measure it can be said that on the whole
of the Secretariat: -
94
Mi) A proviso in the allocation of business rules permits of splitting
in his charge.
95
Public Administration where following suggestions to improve the
delays,
imbibed; and
3.1.14 In Britain during the last two decades major reforms in the
place. The first attempt to address reforms came from Haldane Report
The Committee went on to ask, "upon what principles are the functions
96
of the department to be determined and allocated?" The report
Haldane favoured the second principle and put forward a scheme along
this line.
education.
or the poor.
Washington.
97
Client group organisation was used for example, in the creation of
more common.
1970. The report supported the functional principle for the organisation
of government departments.
98
(iii) A weekly arrear statement should be prepared In every section
(vii) Proper reports and returns should be specified and they should
be reviewed periodically,
99
should propose an Annual action plan for all the departmental
programmes/schemes/projects,
the efficiency like level jumping, desk officer system etc. have not been
100
(a) Reducing the paper work in the Secretariat: -
Secretary level,
movement.
101
v) The routine cases should be disposed off at the level of
standing orders.
of cases.
main organs to execute the policies and the programmes of the State
"The most Important among all the attributes of the Directorate is the
for them and would look Into the problems and grievances of the
people."
102
technical Advisers to tine Government and function as tiie agencies for
responsible for the proper utilisation and accounting of the funds placed
at their disposal and for the day today working of the departmental
administrative powers.
objectives,
ordination.
have stated that they are over worked and may be given deputies to
103
place of this HOD should be personally relieved of routine matters by
Department.
have been made of the powers of the Heads of Departments and over
104
has not been any voice raised in favour of merging of Secretariat and
time to think, plan and organise the work of his department. Major
105
3.2.5 Present Position of Rural Development Department and
Education Department in Himachal Pradesh
has ex-officio Secretariat status. That helps them to move files directly
Superintendents.
106
introduce performance based monitoring tiirougii introduction of
107
Thus Directorate of Education is liuge with fourteen branches.
officers posted in the Directorate find very little time to monitor and
financial delegation is also very less to the field level, which leads to lot
programmes.
108
Department should be formally designated as Secretary to the
Ministry should not deprive the Head of the Department of his initiative.
and Minister and also the proper relationship between Secretary and
government.
109
Shukia J.D. in his Book on State and District Administration in
and also leaves the expert comparatively more time to execute policy
each Departmental Head were the sole Adviser of the Minister there
and narrows the outlook and it has therefore, been said that an expert
results of the policy of public life may differ from the significance from
110
Secretaries or Joint Secretaries to tlie Government for tfieir respective
leads only to the waste of time and effort. The experiment was tried in
1939 when the Director of Public Instructions was made Joint Secretary
Public Instructions at Pune and files were moved to and fro as before.
obliged at the instance of his office to rebut the view, which he himself
capacities."
111
preoccupation with a single problenn or activity is lil<ely to press for the
accept new ideas from the very depth of its preoccupations with its own
miss the wood for the trees." To quote Ramsay Muir "when a body of
able man spend the best part of their working lives in the service of
single department they are very apt to loose the sense of proportion
and to regard their own work not as a part of single grid labour of
national service but as an end in itself. They are likely to be led away
112
Administration (1968, p, 130-32) has made the following
"We have already referred to the need for doing away with the system
suitably grouped and each group placed under the charge of the
deal with the Secretary in most of the cases. The secretary will
however, need some staff support. For this purpose we visualise two
staff cells - one for planning and co-ordination and the other for
unit not only the Secretary and his principle staff but also the Head of
113
that the executive Heads retain the primary responsibility and the
should normally come on their own files and be dealt with by the
Secretary and where necessary, his staff officers under a single file
to personnel where after receiving the case from HOD a second file may
record."
keeping the post of Secretary and HOD separate but proposed the
114
Rajasthan (1963) and Punjab (1966). Their suggestions varied from
inevitable and at the same time the only practical solution to this
problem.
present situation.
115
of Department may be combined in one officer or tfie Head of
Secretary.
offices of HOD, the record rooms are not properly kept and in some
K.N. Unithan, ICS, Committee 1960 and l^r. Ram Chandra Reddy
Committee, 1964).
116
(Secretariat) and policy executing agency (Directorate) need to be
once proposals are sent to Secretariat, they are not at all responsible
them.
(i) Each Ministry will consist of two distinct wings, viz. The
117
and scrutinising at different levels. In addition, financial
be a nucleus clerical cell composed of to assist for such jobs and this
118
On its efficient functioning depends tlie proper functioning of the entire
are even today necessary for trivial matters. In fact even some of the
that while the proper function of the Secretariat was to deal with policy
matters, at least forty per cent of the time of the Secretariat was spent
119
considering service problems of individuals etc. The Secretariat is not in
toucli with the Field Organisation, sufficiently closely with the result
that what is happening in the field is not often known to the Secretariat
accurately.
This agency in our opinion cannot be any one than the highest available
topmost level under the Minister, must, in our view shoulder this
only assist, guide and control his officers in their work, but also himself
separate entity. He should feel that he is part and parcel of the team
120
the Head of each important Department should be given an appropriate
would consist of two distinct wings viz., the Administrative Wing and
the Executive Wing, both of which will function under the overall
Secretary as is being done now but will send the files containing their
note and the relevant papers. Only an officer of the Secretariat will
deal with the file. The comments of the Secretariat or the decisions
taken on the proposals will be recorded on the same file. If any further
Cell provided in the Department, and so on. In other words, the file of
121
If issue of formal Government Orders is necessary, it will be issued
Secretariat Officer, copies of the order being sent to the Secretariat Cell
and the Finance Cell as may be necessary. The closed files will also be
avoided.
Secretariat. This will increase the contacts between the officers having
122
Administrative Enquiry Committee (1944-45) suggested tiiat the Head
send his routine file to the Secretariat. The proposals originating in his
facts, precedents, and reasons for and against. In the Secretariat there
this file. The order of the decision taking authority should also be
(1958) examined this same question, and remarked that the Head of
all relevant facts, precedents, and reasons for and against, the note
would be returned to the head of the department with the orders of the
levels.
123
"Almost every one whom we examined including tlie
Section Officers, etc. are available, the tendency will continue to allow
form the base. Of course, each officer in the Secretariat including the
124
In the set up that we have suggested we have provided for both these
matters.
"For obvious reasons, this scheme under which the files of the
all the Heads of Departments. This will not apply for Instance to such
also not apply for such statutory Institutions as the Andhra Pradesh
through letters as is being done now but In their cases also scrutiny of
the correspondence and the proposals will start at the level of the
Assistant Secretary.
to give Secretariat status only to those who are doing important work
125
Category-II - Those that could not have ex-officio Secretariat
letters as at present;
that the new scheme has been stabilised and that the extension of the
change, especially when the changes are somewhat drastic and involve
in the first instance. In our view, such a step will be most undesirable.
126
towards making a new scheme successful, but to minimise its benefits.
clearly in favour of single file system and keeping the two offices
Finance Cell.
departments. The HODs feel that they are kept as subordinate to the
has pointed out that the Minister represents tiie "will", the
127
represent the "head and hands". But it is difficult to maintain this
Departments.
expeditious and will avoid delay, (b) it will strengthen the inter-action
between the field work and policy working, (c) it will fill the
psychological gaps between the HODs and the Secretariat and, lastly
(d) it will smoothen the relationship between the generalist and the
128
"It is pertinent to observe at tiiis point tliat the Secretariat
the former has to concentrate mainly upon the policy making and
programmes lie upon the HODs. Under the amalgamated system, such
129
policies. In brief, the Secretaries may be lil<e tfie "eyes and ears" of
assumed much authority thus leaving the field agencies weak, anaemic
and dependent.
delegations are often made peace-meal and with reservations and the
interference from above i.e. the Secretariat, do not always allow their
restraint. It has been observed that a major reason for this is the
failure to define the proper role of the HOD vis-a-vis the field agencies.
130
substitution of two parallel hierarchies of the Secretariat officials and
the two offices has the advantage of avoiding such duplication. And it
131
Arora Ramesh K. (Padhi, 1988 p, 513)) while writing on
other departments and now a certain Heads, and Additional Joint Heads
a status would compel, is most likely to sap the energies and time of
132
Commissioner is example of first category and tine Chief
judicial Secretary.
Both the executive head and his two staff officers at the
headquarters will be free to consult the two staff aides of the secretary
files and referred to the staff officer (finance and personnel). This,
from submitting any case direct to the Secretary. What cases or classes
of cases should be seen by the secretary and what decided at his staff
133
difference of opinion between the executive head and staff officer in the
level.
normally come on their own files and be dealt with by the Secretary
and where necessary, his staff officers on these files under a "single
the level of the Secretary's staff officers although occasions may arise
personnel cases in which, after receiving the case from the head of
record.
Similarly the staff aides of the secretary should keep an overseeing eye
test-checks to see that all is well with them and generally advise and
134
For the efficient functioning of the proposed organisational
Section.
assigned to HOD at appropriate level to pave the way for single file
movement.
135
In case of Punjab the following Directors have been given
that only the IAS Directors have been given this privilege. No non-IAS
Government:
136
(x) state Project Director, DPIP.
Chief Engineer, PWD was also made ex-officio Secretary PWD, but it
was one time exception. At present two HODs also are ex-officio
policy formulation and execution. In U.K. till March, 1997 more than
137
130 executive agencies were formed where tiie relationship governs by
who are turning innocent conditions in the field can only produce
138
divisional, and State level. The success of our planned programmes
formulation.
making relationship -
HOD arises from the need for separating question of policy from actual
that there is a general opinion that the Secretariat has become slow
moving leading to great delays. The causes for delay are various and
depend on the nature of work done in the Secretariat and how that
the Secretariat should deal. By the term how the work is done we refer
139
quality of the personnel. The Secretariat work should be confined to
be responsible for carrying out the policies to effect and should for this
laid down are carried out. The responsibility for framing policies and
for their proper implementation rests with the Ministry and it is,
carried out properly and in time by the departments. Only, the way
this should be done is not to retain all the powers which are necessary
for execution with the Government but to see that delegated powers
151) stated: -
140
"The HOD forwards a scheme and later has to discuss it with
the same scheme again with the Secretary and again with the Minister
in the presence of the Secretary. But time has its own laws and the
result is that only a fraction of his time is left to the HOD to attend to
Punjab and Haryana (PadhI, 1988, p, 427-428) has commented "It has
secretariat now have to handle only routine matters for instance a large
of the legislator and other influential politicians that matters more than
the merit for ordering transfers. Another category of cases which the
senior officers at the Secretariat now have to deal with pertains to "off
the cup promises" made by the Chief Minister and his Ministerial
with the rules and need only the casual attention of the Secretaries.
This situation coupled with lack of dynamism at the political level has
141
resulted in marked decrease of workload for most of the Secretaries
and other senior officers. Often Secretariat is found taking upon itself
neither feels enthused nor sees any scope to demonstrate his initiate.
There is, therefore, the need for a new structural pattern in the State
State Government."
142
of field departments bypass them and try to get approval of the
Minister/Ministers directly."
ordination and overall control and supervision, the executive heads are
years the situation has changed and Secretariat appears to have been
real implementation work is left for field staff posted at district level
Business of HP, 1971 were issued on 18*^^ August, 1998. As per the
143
standing Order the following types of cases are required to be disposed
Institutions.
matters.
144
sanctions etc. and entrusting these worl<s to tfie Directorates. Tliis will
Committee Report stands for a career civil service rather than a political
of the Committee were directed to one single objective to make the civil
administration.
Committee.
145
"For the posts of Heads of Departments man with initiative and
Secretaries."
perennial theme. There are two schools of thought and the discussion
is still going on. Let us discuss this question. While the Heads of
146
Department should be specialist like Director of l^edical Services as the
anything beyond their own speciality. This does not mean that
the part of a specialist has created disunity rather than order, confusion
the following:
147
and emoluments equivalent to the Members of Board of Revenue. This
the Secretary and the Head of Department, the Secretary shall have
Secretary. The Head of Department will also have free access to the
Minister and may directly submit files to him. Whenever such cases are
through the Secretary, so that the latter is kept fully informed of what
level. In other words, the proposals emanating from the office of Head
148
Secretariat Cell for the approval of Government (the Secretariat Cell
will of course consult the Finance Cell where necessary). In this way,
Secretariat advice and services will be available at the lower levels and
will relieve the Director of Agriculture of much routine; leaving him free
Cadre and the few officers in the Revenue Department who are drawn
from the Andhra Pradesh Civil Service have adequate field experience.
I^ost of the officers start their life in the Secretariat as Assistants and
them are sent out on deputation for short periods for field experience.
When recalled to the Secretariat they continue there during the rest of
their service. This does not enable them to acquire or replenish the
149
are regularly exchanged with field officers. For example. Assistant
They in turn, have full powers to hire and fire their staff and fix their
of Rural Development the Director is always from IAS cadre and Joint
150
the Director is always teciinical person being promoted from the senior
In Blocks vide Secretary (RD) order dated the 20*^^ July, 1996.
have been made to field officer vide office order dated 30/8/96 of
151
and better service delivery appointment and posting of ciass I I and
supplementary grants,
the Department,
(ill) Write off cases beyond the power of the Head of the
Head of Department.
152
Punjab Administrative Reforms Commission (1966, p, 153-
adviser".
Cell. -
153
"This will be a compact unit led by a Financial Adviser of the
department and the kind of financial problems involved in its day to day
work. The officers and the staff of this Cell will be on the strength of
clear that agreement is not likely to be achieved at his own level the
own superior who should take up the matter at his own level with a
higher officer of the Secretariat or the Finance Cell as the case may be.
Secretary.
154
"Except in the matters where budget provision has not been
made or matters where the budget provision has been made without
administrative department.
"The Finance Cell though manned by staff who are well versed
accused of causing delays while the fault, in fact lies with the defective
budget provision has already been made. Apprehension may arise that
this may lead to unwise spending. We do not think so. Firstly, the
155
power to over-rule the Financial Adviser is being restricted to
wish to provide one, that cases in which the Financial Adviser has been
has been committed, bring the matter to the notice of the Finance
Minister and if the latter so desires, to place such cases before the
measures. We feel sure that in actual practice such cases will not arise
at all.
the budget or which have not already been scrutinised in the Finance
Department before inclusion in the budget, the Finance Cell will act as
such matters the views of the Cell will not be liable to be over-ruled by
which the Cell is not competent to dispose of, will be submitted to the
156
view, it will be wise in the initial stages of the scheme if persons of
utilise the new set-up to reduce his own scrutiny and competence. For
place before the Assistant Secretary in the Secretariat Cell and officers
of the Finance Cell a scheme which has not been technically considered
in full and is therefore defective, and then to remedy the defects only
when the scheme comes for consideration at his own level. A scheme
Secretariat."
157
cases if warranted by operational requirements, e.g. in the
158
categories on the basis mainly of the quantum of budget and
Animal Husbandry).
159
delegations for officers below the head of department down to
1971, p, 85).
dated 17*^ May, 2000 has issued detailed instructions for management
have been made under the Himachal Pradesh Financial Rules, 1971.
The Finance Department has further increased the delegations vide its
160
Education has further made the delegation to Joint Director, District
the. budget provisions and could spend only after obtaining expenditure
budget allotted and they should further delegate these powers to their
161
various departments to issue quarterly allocations to DDOs on the
pattern of Punjab.
The executive agencies are expected to comply fully with the principle
of the citizen charter and the pay of the agency chief executive is
2000).
162
information and conducting inspections. In tfie Department of
Education also tlie similar systems have been devised. The present
researcher has observed that Directors hardly find time to inspect their
field.
163