I and II

It defines how to manage the Various Responsibilities of all parties in a value chain -ITSM

They are customers working within the same organization -internal customer

It is a means of delivering value to customers by facilitating outcomes the customer wants to

achieve. –service

Set of specialized organization capabilities for providing value to customers in the form of service –
service management

It is the functionality offered by a product or service, operationalized by achieving specific results –

utility

What is "Consulted" within RACI Model? -Two-way communication between stakeholders in a

process or activity.

It is a Concept of Service Lifecycle that prepares and applies actual changes to a software or service
–service transition

It is a set of structured activities designed to accomplish a specific objective –process

ISO 20000 was originally called –British standard 15000

Focuses on who and how an activity is completed – procedure

Which is a characteristic of a Measurable Process -Managers measure cost, quality and variables

It is a unit of organization designed to a specific organizational aspect –function

This role ensures processes are being followed according to the agreed and documented process –
process owner

It is an authority Matrix –RACI model

It is the effect of uncertainty on objectives –risk

Represents the ability and readiness of the service provider to serve customers and market spaces –
service portfolio

These are services that are proposed or in development –service pipeline

III and IV

It is the Management of the systems that produce products and services –operation

It relies on historical numeric data to predict what will happen in the future –quantitative forecasting

Which of the following is not a characteristic that companies are competing for –colour

These are also known as assets, anything that someone or a company owns –inventory

What does EOQ stands for? –Economic Order Quantity

It's the order size that will provide with the lowest total inventory cost –EOQ
It's a strategy that is limited in terms of variety but excels in terms of speed of delivery –make stock
strategy

They develop manufacturing experience be it material or immaterial – manufacturing facilities

It's a strategy that sits between make to order and make stock strategy –assemble to order strategy

It focuses on making a standardized product with consistent quality, in high volumes at fast
production rate –line flow layout

Provides flexibility, high level of quality but with minimal effort required to move around –flexible
flow layout

Refers to factors that reduces productivity or efficiency of a company or system by reducing the
speed of production –bottleneck

It seeks to make things well, make them quickly and with minimal resources –production process

It is the quotient of production time divided by demand –cycle time

It is a facility that produces only one kind of very specialized product or service –focused factory

It is the specific amount of time which decides the prediction quantity. –forecast period

V and VI

It defines the purpose of a company or organization –strategic planning

They are the objective functions a company is trying to achieve –strategic filter

He developed Porter’s Five Forces –Dr Michael Porter

It's the first question in Porter’s Five Forces –How many competitors are there

It's a tool used to assess the environment using specific tasks and well defined questions aside from
Porter’s Five Forces and is typically drawn on a grid –SWOT

It is the reason why an organization exists. –mission

A type of strategic filter that weighs different numerical values’ value for the company –quantitative
filter

It is an organization's way of setting a priority –initiatives

A tool used to determine whether the initiatives are still worth pursuing or not –draw line

VII

It is the identification, storage, retrieval and destruction of documents important to you and the
business –document retention

It was designed to allow access to vast amounts of information on multiple different topics –DDS

It tells parties what they are and the obligations they have to the partnership –contracts

It helps you measure your progress, preserve your intellectual properties etc. –documents

Set of rules that helps you to create a historical record of your company –document retention policy
It's the lifeline of a company. It allows the company to adapt to situations, predict and make
necessary decisions. –information

These are the earliest form of document retention –clay tablet

VIII

Size, Ease of updating, Accuracy, Security, Redundancy and Importance are the six potential
problems related to Data. True

IX

What does SSIS mean? - SQL Server Integration Services

What does EDW mean? - Enterprise Data warehouse

The duration of the evaluation period -180 days

It allows the SQL Server to be able to communicate to Sharepoint - SQL Server Power Pivot for
Sharepoint

Which of the following are the available modes for Analysis Services - Multi-Dimensional and Data
Mining Mode, Tabular Mode

The file extension name / file type of Database files is –MDF

It's a type of datawarehouse that can be utilized by different sectors of the company regardless if
they are connected or not – EDW

What does ETL mean? -Extract Transform Load

It helps us to determine the hardware needs of a particular data warehouse –FTDW

What does FTDW - Fast Track Data Warehouse Sizing Tool

Refers to data sets so large that a new tool or technique is required to analyse it –Big data

It is currently the size of the biggest "Big Data" as of now -90 petabytes

It is often importing data from an external entity, in other words data we have a little or no control
over. –ETL

XI

This refers to the data that because of its size, speed and format (its volume, velocity or variety)
cannot be stored easily, manipulated or analyzed with
traditional methods –Big data

Who develops the Data Science Venn Diagram in 2010? - Drew Conway

How many rows and columns are there in an MS Excel 2007 version? - 1,048,576 rows by 16, 384
columns

This term is usually referred to as data that describes itself in an important way. –introspection
XII

It is defined as the methodology to utilize data be it external or internal. –Business intelligence

This is the first term used to refer to the modern Business Intelligence –OLAP

It is normally an individual or a small team that is making the exploration of the data. - Personal
Business Intelligence

It can be either the sharing of the data that we describe in Personal Business Intelligence via
SharePoint with an entire team or division, or it can be creating a subset of data that lives in the
data warehouse for analysis. –Team Business Intelligence

It is the well-documented, traditional path that has been with us for decades and is in its sixth or
seventh generation. - Enterprise Data Intelligence

It allowed us to move off of the standard tabular view. It allows us to create, with a few simple
clicks, 3D animated maps showing our data, interactive graphics that allows us to drill down and drill
up in such things as a hierarchy of sales products. - Data Visualization Tools

It's a data finding method that groups data with similarities before sifting through them with
different filters –Data Mining

It refers to a group of data that has similarities in any form –Cluster

XIII

He is the author of Computing on Analytics that popularized the word analytics - Thomas Davenport

These are step by step process in solving a specific problem, creating a software etc. –Algorithm

Tool used to make better informed decisions –Analytics

Unreliable data that often comes with a signal data. –Noise

It is the first factor that increases the importance of analytics –There is more data available

These are data that are grouped together because they have something in common. –Data set

XIV

These are based on a very robust workflow in which data is acquired and processed. - Prescriptive
Analytics

The tools _________ and ________ showed up in 1960s and has been used for analytics since then.
- SAS and SPSS

It is the year when BI dominated the analytics space. -1990

It is the ultimate goal of any Analytics - To gather insights driven by data

It is a framework that carries our data all the way through from the first moments it makes its way
into our systems, - Prescriptive Analytics

Organizations use external applications and internal data sources to create their data warehouse –
False

They are typically limited to structured data and they deal in cold hard facts rather than hypotheses.
–Data warehouse

It is a term that almost became synonymous with the term analytics. –Data mining

XV

It is a critically important aspect to prescriptive analytics workflow, and you can think of it as the
earliest possible detection of something of potential importance to us. –Event

They are the hands-on modelers and the statisticians, and very often, they may also be subject
matter experts or SMEs in a particular part of the business. - Analytics Specialist

Which of the following is not a step in Prescriptive Analysis - Assimilate Feedbacks

It means that the event itself triggers some sort of an action in the analytics workflow. –Discrete
Event

This event in combination with other events triggers action - Synthesized Event

They're the ones who use their expertise to help decide which analytical model should be built, -
Date scientist

XVI

Every when does Microsoft releases patches and updates for windows? Every 2nd Tuesday of the
month

How to Lock your Mac Computer? - Hold the Control Key plus Shift Key plus Power Key

How to Lock your Windows Computer? - Hold the Windows Key plus Letter "L"

EFS stands for? - Encrypting File System

SSID stands for? - Service Set Identifier

XVII

It supports a maximum transfer rate of about 54 Megabits per second and is exclusively operates on
2.4 GHz. –Wireless G

DSL Stands for - Digital Subscriber Lines

It provides a dedicated connection to the modem and is typically the fastest way to connect to the
internet from your modem. –Ethernet connection

It is the arrangement of connections in a given network area. –Network topology

It is a standard that was established for wireless local area networks in 1997 -802.11

It is the theoretical data-transfer rate possible for your connection –Bandwidth

It is the actual data-transfer rate after interference has been taken into account for your connection
– Throughput

The rate at which information is received by your computer –Download speed

XVIII

Which of the following is not a physical product? –Retail

What is SQL? - Structured Query Language

What does CLV stand for? - Customer Lifetime Value

This is an open source ecommerce plugin for Wordpress –Woocommerce

A free publishing software and content management system, as discussed in the videos. –
Wordpress

The creator of The Roost. - James Olander

XIX

In order to become a good supply chain manager, your goals should be increased demands, shrink
global resources and find the difference in values. –F

SCM Goals are generate cost, cut profit and create products. –F

Differentiation Factors from competitors are Demand, Marketing, Flexibility and Design. -F

XX

_________________ is a detailed list of what will be done to fulfil a project's score. –Business
requirements

It help you get the big picture of who is using what and what they can execute. It is used to
establish context before an individual use-case review meeting. - Business Use-Case Model

Which of the following is not a Requirement Capturing tools? –Pseudo-codes

Which of the following is not included in the Initiation Phase? –validate objectives

What is the possible completion criteria? - Compliances with regulations

Which of the following is not a Business Analyst Role? - Program a business system
It depicts the relationship of the stakeholder to the solution and to one another. It visualizes the
template structure that are put in place for a project to show who's responsible for what and how
different artifacts get reviewed, approved and ready for implementation. - Stakeholder Maps

It is a useful tool for confirming scope and ensuring you address all necessary integration
requirements in your analysis. –context diagrams

Final Exam

Applies knowledge in the context in which it will be used –wisdom

They are time periods beyond which a particular type of claim cannot be filed. - Statutes of
limitations