Axcient Installation Guide

Installation Guide
Part 800-0002 rev 25
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Notice
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The information contained in this document is subject to change without notice.
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ServerAlive™ are trademarks of Axcient, Inc.
All other trademarks and registered trademarks are the property of their respective holders.
Copyright 2014 Axcient, Inc. All Rights Reserved.

Table of Contents
Chapter 1: Installation 5
Installation Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Install Axcient Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Install Tower Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Install 1-U Rack Mounted Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Install 2-U Rack Mounted Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Register Axcient Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Automatic Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Manual Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Appendix A: ILO Configuration 31
ILO 4 Configuration (G8 appliances) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
ILO 3 Configuration (G7 appliances) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
ILO 100 Configuration (G6 appliances) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Appliance Management Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Axcient Installation Guide 3

Contents
Axcient, Inc. 4
Chapter 1
Installation
Thank you for purchasing the Axcient data protection solution. This document describes
how to install an Axcient appliance at your site. Installation requires two steps:
1. Install the Axcient appliance.
2. Register the Axcient appliance.
NOTES
 If you have any problems during installation, contact Axcient technical support at
1-800-715-2339 (option 2). Support is available Monday-Friday, 6:00am-6:00pm
Pacific time.
 This guide applies to G8, G7, and G6 model Axcient appliances. The model type is
specified in the first two letters of the appliance serial number:
G8 models: BJ, BK, or BL

G7 models: AE, AG, AH, BE, or BG
G6 models: AA, AB, AC, AD, or BB
The serial number is on a tag pasted to the appliance. The serial number also appears
in the “Version Information” panel on the Unified Management Console (UMC)
dashboard.
 All Axcient product documentation is available at the following web address:
http://www.axcient.com/enduser-documentation
Axcient Installation Guide 800-0002 5

Installation
Installation Prerequisites
The following items are required prior to installation:
1. The Axcient appliance comes with default network settings (Table 1). It updates the
defaults with local values during registration, but you need to enter a new static IP
address for the appliance (and possibly other local values). Determine the correct
values for your network and enter them in the “Correct (Local) Value” column.
Check with your network administrator if you are not sure of the correct values.
Table 1 Default Network Settings

Network Setting Default Value Correct (Local) Value
IP address 192.168.100.1
Subnet mask 255.255.255.0
Default gateway 192.168.100.254
Domain change.me
Workgroup WORKGROUP
DNS server 4.2.2.1
Secondary DNS server 4.2.2.2
Tertiary DNS server 4.2.2.3
Hostname uptiva
2. The Axcient appliance requires unrestricted access to the Internet to register and to
back up data offsite. Verify the Axcient appliance is not blocked by a corporate
firewall (or allow access as necessary). The Axcient appliance uses the following
ports for Internet access: 8, 22, 53, 80, 123, 443, 4015 to 4030.
NOTE
If you use a web proxy server, see the “Configure Web Proxy” section in the
“System Management” chapter of the Axcient UMC User Guide for instructions on
how to configure the Axcient appliance for a web proxy server.
CAUTION
To safely operate an Axcient appliance, it must comply with the safety
recommendations for power, temperature, access, and other environmental factors. See
the Safety and Regulatory Compliance Information and Important Safety Information
documents (included in the box) for information about your Axcient appliance model.
Axcient, Inc. 800-0002 6

Installation
Install Axcient Appliance

The Axcient appliance comes in the following models:
 Tower Model (A20-T and A20-TE)
 1-U Model (A20-R)
 2-U Model (A20-RE)
Follow the installation instructions for your model type:

 Tower model instructions begin on page 8.
 1-U model instructions begin on page 10.
 2-U model instructions begin on page 11.

Installation
Install Tower Appliance

The Axcient tower appliance fits in any location appropriate for a tower-style personal
computer. To install the tower appliance, do the following:
1. Unpack the appliance and move it to the appropriate location. The appliance box
includes the following items:
 power cord
 Ethernet cable
 safety instructions
2. Connect the Ethernet cable to the primary port (labeled “1”) on the back of the
tower appliance (Figure 1) and the network.
Figure 1 Tower Appliance Rear View (G8, G7, and G6 models)
3. Connect the power cord to the power connector in the appliance rear (Figure 1), and
then plug the cord into a power socket. The appliance attempts to register
immediately after powering on the first time, so make sure the Ethernet cable is
connected before plugging in the power cord.

Installation
4. The appliance should power on automatically when the power cord is plugged in
during the previous step. If it does not, manually power on the appliance. The power
switch is located on the appliance front (Figure 2).
Now proceed to “Register Axcient Appliance” on page 13.
Figure 2 Tower Appliance Front View (G8 model)

Installation
Install 1-U Rack Mounted Appliance

The Axcient 1-U appliance model is designed to be installed in a rack-based machine
room. To install the 1-U appliance, do the following:
1. Unpack the appliance and mount it in the appropriate rack in the machine room. The
appliance box includes this document plus the following items:
 power cord
 Ethernet cable
 rack-mount rail kit
2. Connect the Ethernet cable to the primary port on the back of the 1-U appliance and
the network. There are two 1-U models, and the primary port is either the left port
labeled “1/Mgmt” or the bottom port labeled “1” (Figure 3).
Figure 3 1-U Appliance Rear View (G8, G7, and G6 models)
3. Connect the power cord to the power connector on the back of the appliance
(Figure 3), and then plug the cord into a power socket. The appliance attempts to
register immediately after powering on the first time, so make sure the Ethernet
cable is connected before plugging in the power cord.
switch is located on the front (Figure 4). (The switch is green when the power is on.
It is amber when the unit is powered but shut down. The fan remains on even when
the light is amber.)
Figure 4 1-U Appliance Front View (G8 model)

Installation
Install 2-U Rack Mounted Appliance

The Axcient 2-U appliance model is designed to be installed in a rack-based machine
room. To install the 2-U appliance, do the following:
1. Unpack the appliance and mount it in the appropriate rack in the machine room. The
appliance box includes the following items:
 power cord
 Ethernet cable
 rack-mount rail kit
2. Connect the Ethernet cable to the primary port on the back of the 2-U appliance
(bottom port labeled “1”) and the network (Figure 5).
Figure 5 2-U Appliance Rear View (G8 and G6 models)
3. Connect the power cord to the power connector on the back of the appliance, and
then plug the cord into a power socket. The appliance attempts to register
immediately after powering on the first time, so make sure the Ethernet cable is
connected before plugging in the power cord.

Installation
switch is located on the front (Figure 6). (The switch is green when the power is on.
It is amber when the unit has power but is shut down. The fan remains on even when
the light is amber.)
Figure 6 2-U Appliance Front View (G8 model)

Installation
Register Axcient Appliance

After powering on, the appliance attempts to register with the Axcient data center.
 Follow the instructions in “Automatic Registration” to complete the registration
process.
 If the automatic registration fails for any reason, you can still register your
appliance by following the instructions in “Manual Registration” on page 22.
Automatic Registration
NOTE
The firmware on the Axcient appliance must be release 4.3 or later to use automatic
registration. If it is an earlier version, see “Manual Registration” on page 22.
To complete the registration process, do the following:

1. Get the service ID number for this appliance, which was provided in an e-mail from
Axcient. (Contact Axcient technical support if you do not have the service ID or
RMC login credentials.)
1. Log into the Remote Management Console (RMC). To do this, open an Internet
browser and enter the following:
https://my.axcient.net
2. The RMC login screen appears (Figure 7). Enter your RMC user name and password
and then click the login button.
Figure 7 RMC Login Screen

Installation
3. The RMC dashboard appears (Figure 8). Do the following:

a. Search the Service ID column for the line with the correct service ID number.
b. Check the Connection column for that line. The connect field icon is red for
an appliance that has not yet registered. Registration typically takes less than 15
minutes after powering on the appliance. Wait until the icon turns green .
c. Go to the Actions column (far right) and select Login from the pull-down list.
NOTES
 The RMC dashboard displays just one entry if this is your only appliance.
 If the connection icon never turns green, automatic registration cannot proceed. In
this case follow the instructions in “Manual Registration” on page 22.
Figure 8 RMC Dashboard

Installation
4. A new tab appears with the Unified Management Console (UMC) login screen for
that appliance (Figure 9). Enter the following user name and password and then
click the login button. (The password is case sensitive, but the user name is not.)
This logs you in as the default admin user.
Username: admin
Password: Welcome1
Figure 9 UMC Login Screen (first time)

Installation
5. An end user agreement appears (Figure 10). Read the agreement and then click the
Agree button.
Figure 10 End User Agreement

Installation
6. The Network Settings screen appears with predetermined values for IP address,
subnet mask, default gateway, domain, work group, primary DNS server, host name
secondary DNS server, and tertiary DNS server (Figure 11). Change the IP address
and any other fields that are incorrect to the correct values for your network (see
Table 1 on page 6). After making all changes, click the next button.
Figure 11 Network Settings Screen

Installation
7. After some processing, one of the following messages appears:

 The following message (Figure 12) indicates the appliance was registered
successfully at the new network address. Click the OK button and go to step 8.
Figure 12 Change Address Message Box
 The following message (Figure 13) indicates the RMC connected successfully
to the appliance at the new IP address but could not complete registration for
some other reason. Click the OK button and go to step 8.
Figure 13 Registration Deferred Message Box
 The following message (Figure 14) indicates the RMC could not connect to the
appliance at the new IP address. If you see this message, contact Axcient
technical support for help in resolving the problem.
Figure 14 Cannot Locate Service Message Box

Installation
8. The UMC login screen reappears with a message about the address change
(Figure 15). Re-enter the user name and password, and then click the login button.
NOTE
A configuration script running in the background must complete before logging into
the UMC. If it has not completed, you will be redirected back to the Network
Settings screen in step 6. To prevent this, wait one minute before logging into the
UMC.
Figure 15 UMC Login Screen (second time)

Installation
9. The UMC user dashboard appears in one of the following forms:

 If registration was successful, the normal dashboard appears (Figure 16). At this
point you can either log out of the UMC or begin setting up your Axcient data
protection solution.
NOTE
To set up your Axcient protection solution, see the Axcient UMC User Guide. To
quickly back up some data, see the Axcient Quick Start Guide. Axcient product
documentation is available at the following web address:
Figure 16 UMC User Dashboard (Registered)

Installation
 If registration was unsuccessful, the dashboard appears with a message near the
bottom indicating the Axcient appliance is not registered (Figure 17). At this
point you can either log out of the UMC or begin setting up your Axcient data
protection solution. However, an offsite backup cannot be performed until the
Axcient appliance is registered. When the RMC Available indicator near the
bottom of the dashboard is green, click the Register Now link to display the
Network Settings screen, and register the appliance as described in “Manual
Registration” on page 22. (If the indicator is red, registration is not possible,
because the Axcient appliance cannot connect to the RMC currently.)
Figure 17 UMC User Dashboard (Unregistered)

Installation
Manual Registration
To manually configure and register the Axcient appliance, do the following:
1. To access the appliance from your workstation, change the IP address of your
workstation (if necessary) to match the network segment of the appliance. The
appliance default address is 192.168.100.1. Change the workstation to any available
address on that segment, such as 192.168.100.2.
NOTES
 How to change the IP address varies by operating system. See your operating
system documentation for instructions. For Vista, Windows, and Mac systems,
open the help, search for “Configure TCP/IP settings,” and follow the instructions.
For most Linux or other UNIX systems, enter “man ifconfig” and follow the
instructions. For example, the IP address is changed in the Windows XP screen
displayed in Figure 18.
 The IP address is reset back to its original setting in step 7 on page 24.
Figure 18 Set TCP/IP Address (Windows)

Installation
2. Open an Internet browser and enter the appliance IP number as follows:

http://192.168.100.1
3. The Unified Management Console (UMC) login screen appears (Figure 19). Enter
the following user name and password and then click the login button. (The
password is case sensitive, but the user name is not.) This logs you in as the default
admin user.
Username: admin
Password: Welcome1
Figure 19 Initial Login Screen
4. An end user agreement appears (Figure 20). Read the agreement and then click the
Agree button.
Figure 20 End User Agreement

Installation
5. The Network Settings screen appears with default settings for IP address, subnet
mask, default gateway, domain, work group, primary DNS server, host name
secondary DNS server, and tertiary DNS server (Figure 21). (The MAC address and
serial number, which are set at the factory and cannot be changed, are also
displayed.) Change the default settings to the correct values for your network (see
Table 1 on page 6). After making all changes, click the next button.
Figure 21 Initial Setup Screen - Network Settings
6. After some processing a message appears about the address change and redirection
(Figure 22). Click the OK button.
Figure 22 Change Address Message Box
7. Reset your workstation back to its original IP address (see step 1 on page 22) so it
can see the Axcient appliance at its new network address.

Installation
8. Enter the new appliance IP address into a browser. The UMC login screen reappears
with a message about the address change (Figure 23). Re-enter the user name and
password, and then click the login button.
Figure 23 Second Login Screen
9. The Network Settings screen (Figure 21) reappears with the new settings. Verify (or
correct) the settings and then click the next button.
10. The RMC Registration screen appears (Figure 24). Click the finish button. This
starts the registration process, which can take a few minutes. A status box appears
during this process.
NOTE
If any of the network settings were incorrect and not fixed in step 9, click the
network button. This takes you back to the Network Settings screen where you can
update the network settings.
Figure 24 RMC Registration Screen

Installation
11. A message box appears when the registration process completes. Do one of the
following:
 If a registration succeeded message appears (Figure 25), click the OK button
and proceed to the next step.
Figure 25 Registration Succeeded Message
 If a registration deferred message appears (Figure 26), click the OK button and
skip to step 13.
Figure 26 Registration Deferred Message

Installation
12. The UMC user dashboard appears (Figure 27). At this point you can either log out of
the UMC or begin setting up your Axcient data protection solution.
NOTE
To set up your Axcient protection solution, see the Axcient UMC User Guide. To
quickly back up some data, see the Axcient Quick Start Guide. Axcient product
documentation is available at the following web address:
Figure 27 UMC User Dashboard (Registered)

Installation
13. The UMC user dashboard appears with a message near the bottom indicating the
Axcient appliance is not registered (Figure 28). At this point you can either log out
of the UMC or begin setting up your Axcient data protection solution. However, an
offsite backup cannot be performed until the Axcient appliance is registered. When
the RMC Available indicator near the bottom of the dashboard is green, click the
Register Now link to display the Network Settings screen (Figure 21 on page 24),
and register the appliance as described in this section. (If the indicator is red,
registration is not possible, because the Axcient appliance cannot connect to the
RMC currently.)
Figure 28 UMC User Dashboard (Unregistered)

Installation
Registration can fail for a variety of reasons. Table 2 describes possible reasons (and
corrective actions) for registration failing.
Table 2 Troubleshooting Registration Problems

Problem Solution
Registration failed because it is Configure the Axcient appliance for the proxy
blocked by a web proxy server. server. See the “Configure Web Proxy” section
in the “System Management” chapter of the
Axcient UMC User Guide for this procedure.
Registration failed because the RMC If the Axcient appliance has been up since you
did not find the appliance at the changed the IP from 192.168.100.1 to the new
specified IP address. IP address, the first IP might be cached on the
router/switch. Reboot the appliance, which
should register the NIC card's MAC address on
the router/switch with the new IP.
Registration failed because of a Try one of the following:
browser-related problem when using • Register using Firefox instead of Internet
Internet Explorer (version 8 or 9). Explorer.
• In Internet Explorer use Compatibility mode
for all sites. In addition, clear out the
browser cache for ALL items. (Past failed
pages get cached and used, so it is important
to completely clear the cache.)
Registration failed because either the Change the DNS Server entry to a public DNS
specified DNS name is not correct or address: 4.2.2.1, 4.2.2.2, or 8.8.8.8
the DNS server is not
forwarding/answering.
Registration failed because port 22 Registration requires a secure channel using
(ssh) is blocked. port 22, so open port 22.
To check the network connections, do the following:

1. Click the system button at the top of the UMC screen and select the network
utilities option at the left of the screen.
2. The Network Utilities screen appears. Click the Connectivity Health button. This
tests access to the gateway, DNS lookup, RMC, and port 22 (checks whether it is
open). The results appear in the box below the button.

Installation
The following is sample Connectivity Health output from a working system:

>>>Results for ping default gateway: <<<
PING 10.0.3.1 (10.0.3.1) 56(84) bytes of data.
64 bytes from 10.0.3.1: icmp_seq=1 ttl=255 time=0.441 ms
--- 10.0.3.1 ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 0.441/0.441/0.441/0.000 ms
>>>Results for ping dns server: <<<

PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=52 time=56.6 ms
--- 8.8.8.8 ping statistics ---

>>>Results for nslookup RMC host: <<<
Server: 8.8.8.8
Address: 8.8.8.8#53
Non-authoritative answer:
Name: axcient.net
Address: 209.18.124.2
>>>Results for ping RMC host: <<<

PING axcient.net (209.18.124.2) 56(84) bytes of data.
64 bytes from axcient.net (209.18.124.2): icmp_seq=1 ttl=54 time=38.3
ms
--- axcient.net ping statistics ---

>>>Verify that a connection can be made to port 22 of axcient.net: <<<

open

Appendix A
ILO Configuration
This appendix describes how to configure the Integrated Lights Out (ILO) feature built
into the hardware that allows you to remotely reboot, power off, or power on an Axcient
appliance. You can configure this feature at any time, but it is recommended that you do
it when you install an appliance, because enabling ILO requires physical access to the
appliance.
The appendix includes the following sections:

 “ILO 4 Configuration (G8 appliances)” on page 32
 “Appliance Management Ports” on page 41
Use the procedure appropriate for your appliance model type (G8, G7, or G6).
NOTE
For information on how to use the ILO feature after it is configured, see the “ILO
Configuration and Use” appendix in the Axcient UMC User Guide.

Appendix A: ILO Configuration
ILO 4 Configuration (G8 appliances)

To enable the Integrated Lights Out (ILO) feature, do the following:
1. Connect a keyboard and monitor to the appliance (in the keyboard and monitor ports
on the back of the appliance), and connect an Ethernet cable to the management port
on the back of the appliance. See “Appliance Management Ports” on page 41 for the
management port location for your Axcient appliance model.
2. Power on the appliance and watch the boot up messages on the console. When you
see an ILO configuration prompt (“Hit F8 to continue ILO configuration”), press the
F8 key. There is a narrow window during the boot cycle for pressing the F8 key. If
the ILO configuration menu does not appear (see next step), reboot and try again.
3. The “iLO 4” screen appears. Click the File tab and select Set Defaults (Figure 29).
This resets to the default values.
Figure 29 ILO 4 Setup: File Menu
4. Click the Network tab (Figure 30) and do one of the following:
 To use a static IP address (recommended), select DNS/DHCP.
 To use DHCP, skip to step 6.
Figure 30 ILO 4 Setup: Network Menu

5. The “Network Autoconfiguration” screen appears (Figure 31). DHCP is enabled by

default. Disable it by setting the DHCP Enable field to OFF and then pressing the
F10 key.
Figure 31 ILO 4 Setup: Network Autoconfiguration Screen
6. In the Network tab (Figure 30), select NIC and TCP/IP.

7. The “Network Configuration” screen appears (Figure 32). Do the following in the
indicated fields and then press the F10 key to save the settings:
a. Network Interface Adapter: Set to Shared Network Port.
Actions when DHCP is disabled:
b. IP Address: Enter the static IP address for this port.
c. Subnet Mask: Enter the subnet mask value.
d. Gateway IP Address: Enter the gateway IP address.
Figure 32 ILO 4 Setup: Network Configuration Screen

8. Click the User tab, and select Edit (Figure 33).
Figure 33 ILO 4 Setup: User Tab
9. A list of users appears. Select the Administrator (likely the only user listed) and
press the Enter key.
10. The Edit User screen appears (Figure 34). Enter a new password in the Password
and Verify Password fields, and then press the F10 key to save the new password.
Figure 34 ILO 4 Setup: Edit User Screen
11. Return to the File menu (Figure 29 on page 32) and select Exit.


2. Power on the appliance and press the F2 key during the boot process. When an ILO
configuration screen appears (“Hit F8 to continue ILO configuration”), press the F8
key. There is a narrow window during the boot cycle for pressing the F2 and then F8
keys. If the ILO configuration menu does not appear (see next step), reboot and try
again.
3. The “Integrated Lights-Out 3” screen appears. Click the File tab and select Set
Defaults (Figure 35). This resets to the default values.
Figure 35 ILO 3 Setup: File Menu
4. Click the Network tab (Figure 36) and do one of the following:
 To use a static IP address (recommended), select DNS/DHCP.
 To use DHCP, skip to step 6.
Figure 36 ILO 3 Setup: Network Menu

5. The “Network Autoconfiguration” screen appears (Figure 37). DHCP is enabled by

default. Disable it by setting the DHCP Enable field to OFF and then pressing the
F10 key.
Figure 37 ILO3 Setup: Network Autoconfiguration Screen
6. In the Network tab (Figure 36), select NIC and TCP/IP.

7. The “Network Configuration” screen appears (Figure 38). Do the following in the
indicated fields and then press the F10 key to save the settings:
a. Network Interface Adapter: Set to Shared Network Port.
Actions when DHCP is disabled:
b. IP Address: Enter the static IP address for this port.
c. Subnet Mask: Enter the subnet mask value.
d. Gateway IP Address: Enter the gateway IP address.
Figure 38 ILO 3 Setup: Network Configuration Screen

8. Click the User tab, and select Edit (Figure 39).
Figure 39 ILO 3 Setup: User Menu
9. The Edit User screen appears (Figure 40). Enter a new password in the Password
and Verify Password fields, and then press the F10 key to save the new password.
Figure 40 ILO 3 Setup: Edit User Screen
10. Return to the File menu (Figure 35 on page 35) and select Exit.


2. Power on the appliance. After the appliance has booted up, press the F10 key.
3. The Main tab screen appears (Figure 41). Click the Advanced tab. (Make no
changed in the Main screen.)
Figure 41 ILO 100 Setup: Main Screen

4. The Advanced screen appears (Figure 42). Use the down arrow and select IPMI.
Figure 42 ILO 100 Setup: Advanced Screen
5. The IPMI screen appears. (Figure 43). Arrow down to the BMC NIC Allocation
field. There are two G6-based appliance models. If you appliances does not have
visible ports on the back, set this field to Shared; if the ports are present, set this
field to Dedicated.
Figure 43 ILO 100 Setup: IPMI Screen

6. Return to the Advanced screen and select LAN Settings. The LAN Settings screen
appears (Figure 44). Set the following fields as appropriate for your network:
 IP Address Assignment: Set this to either Static (for a static IP address) or
DHCP. (A static address is recommended.)
 Local IP Address: Enter the IP address for this port (if Static was selected).
 IP Subnet Mask: Enter the subnet mask value.
 Default Gateway: Enter the gateway IP address.
Figure 44 ILO 100 Setup: LAN Settings Screen
7. Save the settings by pressing the F10 key. A confirmation window appears
(Figure 45); select Yes.
Figure 45 ILO 100 Setup: Confirmation Window

Appliance Management Ports

The following pictures identify the management port on various Axcient appliance
models. The management port is the same as the primary port (which is typically labeled
“1”) on all models that do not have a dedicated management port.
Figure 46 Tower Model Management Ports (G8, G7, and G6 models)
Figure 47 1-U Model Management Ports (G8, G7, and G6 models)

Figure 48 2-U Model Management Port (G8 and G6 models)

Axcient, Inc.
1161 San Antonio Road
Mountain View, CA 94043
1-800- 715-2339
http://www.axcient.com
Part 800-0002

Axcient Installation Guide

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Axcient Installation Guide

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Installation Guide

Part 800-0002 rev 25

In an effort to become a more environmentally friendly company, we request that

The information contained in this document is subject to change without notice.

Axcient™, Uptiva™, RapidRestore™, SmartArchive™, SmartDR™, SmartCloudDR™, and

Copyright 2014 Axcient, Inc. All Rights Reserved.

Axcient Installation Guide 3

G8 models: BJ, BK, or BL

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Table 1 Default Network Settings

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Install Axcient Appliance

Follow the installation instructions for your model type:

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Install Tower Appliance

Figure 1 Tower Appliance Rear View (G8, G7, and G6 models)

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Now proceed to “Register Axcient Appliance” on page 13.

Figure 2 Tower Appliance Front View (G8 model)

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Install 1-U Rack Mounted Appliance

Figure 3 1-U Appliance Rear View (G8, G7, and G6 models)

Figure 4 1-U Appliance Front View (G8 model)

Now proceed to “Register Axcient Appliance” on page 13.

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Install 2-U Rack Mounted Appliance

Figure 5 2-U Appliance Rear View (G8 and G6 models)

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Figure 6 2-U Appliance Front View (G8 model)

Now proceed to “Register Axcient Appliance” on page 13.

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Register Axcient Appliance

To complete the registration process, do the following:

Figure 7 RMC Login Screen

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3. The RMC dashboard appears (Figure 8). Do the following:

Figure 8 RMC Dashboard

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Figure 9 UMC Login Screen (first time)

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Figure 10 End User Agreement

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Figure 11 Network Settings Screen

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7. After some processing, one of the following messages appears:

Figure 12 Change Address Message Box

Figure 13 Registration Deferred Message Box

Figure 14 Cannot Locate Service Message Box

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Figure 15 UMC Login Screen (second time)

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9. The UMC user dashboard appears in one of the following forms:

Figure 16 UMC User Dashboard (Registered)

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Figure 17 UMC User Dashboard (Unregistered)

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Figure 18 Set TCP/IP Address (Windows)

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2. Open an Internet browser and enter the appliance IP number as follows:

Figure 19 Initial Login Screen

Figure 20 End User Agreement

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Figure 21 Initial Setup Screen - Network Settings

Figure 22 Change Address Message Box