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Executive Summary
Green Office addresses the market need of environmentally-friendly office supplies. Green Office has
been formed as an Illinois Corporation with Stan Cooksey as the main shareholder. Green Office will
service a wide range of customers including corporations and government agencies.
Products
Green Office will sell eco-friendly products that use recycled materials, reuse "recharged" existing
parts, or use non-toxic alternatives. Green Office will sell recycled paper ranging from notepads to
envelopes to copier paper, a wide range of laser toner, inkjet cartridges and common office supplies
such as correction fluid.
Customers
Green Office has identified three market segments. The first is corporations, with an 8% growth
rate and 12,000 potential customers. The second is government agencies, with a 11% growth rate and
7,886 possible customers. The last category is assorted customers with a 7% growth rate and 56,888
possible customers.
Competitive Edge
Green Office will offer a complete range of office supplies, to become a one-stop shopping place for
supply needs. Green Office will offer an unprecedented level of customer attention. It recognizes that
shopping must be the the most trouble free, pleasant experience if it expects to form long-term
relationships with customers.
Management
Green Office will be lead by Stan Cooksey. Stan received his undergraduate degree from the
University of Chicago. Stan worked for Symantec Software as the Regional Sales Manager for the
Government Agency Unit. While working at Symantec, Stan received his Executive MBA.
Green Office is supported by a proven business model, carefully identified market segments, and a top
notch management team. Green Office has forecasted sales for year two of $818,000, rising to
$1,004,000 in year three. We will become profitable in the second year.
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1.1 Objectives
To offer green office supplies that cost no more than a 10% price premium, often at the same price
as non "green" supplies.
Quickly grow in size and become a profitable business within the first two years.
1.2 Mission
Company Summary
Green Office is an Illinois corporation founded by Stan Cooksey.
Start-up funds will be supported predominantly through equity investment, but in addition Stan will
obtain a $50,000 SBA backed loan to assist in the purchase of start-up inventory.
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START-UP REQUIREMENTS
Start-up Expenses
Legal $3,000
Brochures $500
Insurance $300
Start-up Assets
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business plan.
START-UP FUNDING
Assets
Liabilities
Current Borrowing $0
Capital
Planned Investment
Investor 1 $95,000
Investor 2 $68,000
Other $50,000
Green Office is a privately held corporation owned by Stan Cooksey. Green Office has been
incorporated in Illinois
Products
Green Office offers a wide range of office supplies, all of which are environmentally friendly, they
either use recycled content materials, sustainable products, or substitute toxic chemicals with non-toxic
substitutes. Products include:
Recycled envelopes
Erasable boards
Solar calculators
The office supply industry operates with several different large companies and many small ones.
Within the office supplies industry there exists a niche of environmentally-friendly companies that
Green Office competes against. Some of these companies serve local markets, others are Web-based
for broader coverage.
Green Office has identified three customer segments that it will go after:
Government Agencies: This segment is an ever expanding group. The foundation of this segment
is Former President Clinton's Executive Order (EO) 13101 entitled "Greening the Government
Through Recycling, Waste Prevention, and Federal Acquisition." This order requires the federal
government to buy recycled content and environmentally preferable products.
The order directs the head of each executive agency to incorporate waste prevention and recycling
and to increase and expand markets for recovered materials. The bottom line of this EO is that
federal government agencies are forced to make environmentally-friendly office supply purchases.
In addition, the majority of states have enacted similar legislation for their governmental agencies.
These legislative requirements for environmentally-friendly products has created a huge market for
Green Office.
Other: This is a catch all segment that contains a wide range of entities such as small companies,
individuals, school districts, etc.
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As mentioned previously in the Market Segmentation section, three customer groups have been
identified. Two of these, corporations and government agencies are quite attractive as customer
segments. The third is used as a "catch all" category. The strategy will be the use of a targeted sales
campaign that uses specific sales agents each of whom are responsible for a specific customer group.
The hiring process for these sales agents will be done with the specific group in mind. The agent
responsible for the government agencies will be chosen based on his past experience and proficiency in
selling to government agencies if possible. Green Office will therefore provide each experienced sales
person with an exclusive territory, assisting them in achieving high sales marks for the respective
customer group.
The broader industry that Green Office competes in the office supplies industry. Within that industry
there are several market leaders:
Staples
OfficeMax
Office Depot
All three of these companies offer both local retail stores as well as mail order/Internet sales. These are
the leaders with a combined 59% market share. The remaining players in the market are made up of
both mail order/Internet competitors as well as local retailers. Within this market is a newly developed
niche of environmentally-friendly suppliers. The majority of companies competing in this niche are
mail order/Internet based.
Competition comes from two sources, direct and indirect competitors. Direct competitors are
companies that offer similar lines of environmentally-friendly products. The main companies are:
Ecomall
EcoProducts
The indirect competitors are companies within the office supplies industry who offer eco supplies, but
do not concentrate on these products. Customers' buying patterns are based on two main factors:
Price: Both a relative comparison to standard office supplies as well as eco-friendly ones.
This all inclusive product catalog creates a compelling one stop shopping venue. This wonderful
product selection will be supported by a customer-centric company culture. The marketing and sales
strategies support these two competitive edges.
The marketing strategy seeks to develop an awareness of Green Office and its ability to offer a wide
selection of eco-friendly office products. All products will be priced competitively, often at the same
low price as non eco-friendly products.
The sales strategy will use specially engineered economic incentives that channel account manager
behavior into the mode of ensuring, happy, long-term customers. This entire strategy is based on the
company's philosophy that it is far cheaper to maintain a current customer than it is to attract new ones.
Green Office competitive edge is two fold, a wide selection of office supplies making it a one stop
shopping place and a strong customer service oriented organization where the customers are assigned a
specific sales agent/account manager to assist them.
By offering a strong product catalog, customers are able to place all of their office supplies orders at
one place instead of having to contact multiple vendors each week or month, whatever the interval may
be. Creating the perception that all of the company's office supply needs can be met by one company,
Green Office has a competitive edge.
The second edge is Green Office's focus on customer service. The company recognizes that if long-
term sustainable growth is desired, the customers must feel like that they are being offered the finest
service. This will ensure the building of a loyal customer base that will assist Green Office in becoming
a sustainable operation.
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The marketing strategy will be based on a communication effort that announces Green Office's two
competitive edges, their selection and customer service. To be able to order all of an office's supply
needs from one easy-to-work-with vendor is a significant value. Backing up the extensive product
catalog with top rate customer service will retain customers.
Green Office will undertake a marketing campaign that communicates its competitive edge. The
campaign will rely primarily on print advertising. The media outlets to be used will be determined
based on the readership levels and targeted companies. The campaign will develop an awareness of
Green Office to the targeted customers. The development of an awareness or image of Green Office is
the first step in the implementation strategy, the second step is the sales strategy detailed in the
following section.
Green Office's sales strategy will be based on the conversion of qualified sales leads into paying
customers. The key emphasis here is customer service. Green Office recognizes that customers desire
that their needs are taken care of.
Additionally, customers want a seemless experience where their expectations are managed. Green
Office will accomplish these lofty goals by assigning a specific account manager/sales agent to each
customer (assigned by the customer type). The sales agent receives a commission not just for the
individual sale but also using a complex formula that takes into account long-term customer
satisfaction of the client.
Green Office therefore has developed an economic incentive for its account managers to develop long-
term customers. This incentive based system is key to the sales strategy because it creates an incentive
for the sales agent to take into account Green Office's strategic survival, not just the agents short-term
compensation. In addition, long-term customers are more profitable than new customers.
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SALES FORECAST
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5.4 Milestones
Green Office has identified four specific milestones that will serve as goals for the organization to
achieve. While the milestones are lofty in terms of qualitative standards and the timeline deadline, they
are achievable.
$200K in sales.
Profitability.
MILESTONES
Milestone Start Date End Date Budget Manager Department
Totals $0
The marketing strategy for the website will begin initially with a simple strategy of search engine
submissions and the use of pay-per-clicks which is a service of Google and Overture where the
company pays the search engine every time a surfer clicks through to the Green Office site.
Green Office has secured a start-up website design company to design and develop the site. As a result,
the company is able to negotiate a favorable rate for the development and maintenance of the site.
Management Summary
Green Office is lead by Stan Cooksey. Stan received his undergraduate degree of business from the
University of Chicago. After graduation Stan accepted a position from The Symantec Software
Corporation as the regional sales manager for the government agency group. After five years in this
group Stan enrolled in an Executive MBA Program at Loyola University. At the conclusion of this
program Stan received an advancement to become a vice president of sales for the United States. Stan
left his position at Symantec to start Green Office.
Administrative/customer support.
PERSONNEL PLAN
Financial Plan
General Assumptions
Plan Month 1 2 3
Other 0 0 0
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Create your own business plan
Break-even Analysis
Assumptions:
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Expenses
The following chart and table will indicate Projected Cash Flow.
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Cash Received
Dividends $0 $0 $0
Current Assets
Long-term Assets
Current Liabilities
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The following table shows common Business Ratios, specific to Green Office as well as to the industry as a whole.
Ratio Analysis
Industry
Year 1 Year 2 Year 3
Profile
Percent of Sales
Main Ratios
Activity Ratios
Debt Ratios
Liquidity Ratios
Additional Ratios
Appendix
Sales Forecast
Mont Mont Month Month Month Month Month Month Month Month Month Month
h1 h2 3 4 5 6 7 8 9 10 11 12
Sales
0
Other $0 $0 $5,048 $5,354 $5,486 $5,643 $5,894 $6,025 $6,313 $6,380 $6,544 $6,673
%
$21,46 $23,02 $23,68 $24,48 $25,76 $26,42 $27,88 $28,22 $29,05 $29,71
Total Sales $0 $0
7 1 7 7 1 4 4 7 4 2
Direct Cost Mont Mont Month Month Month Month Month Month Month Month Month Month
of Sales h1 h2 3 4 5 6 7 8 9 10 11 12
Corporatio
$0 $0 $3,669 $4,038 $4,196 $4,386 $4,688 $4,845 $5,192 $5,273 $5,469 $5,625
ns
Governmen
$0 $0 $4,403 $4,845 $5,035 $5,263 $5,625 $5,814 $6,230 $6,327 $6,563 $6,750
t Agencies
Other $0 $0 $1,981 $2,180 $2,266 $2,368 $2,531 $2,616 $2,803 $2,847 $2,953 $3,038
Subtotal
$10,05 $11,06 $11,49 $12,01 $12,84 $13,27 $14,22 $14,44 $14,98 $15,41
Direct Cost $0 $0
4 4 6 6 5 6 5 7 5 3
of Sales
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Personnel Plan
Mont Mont Mont Mont Month Month Month Month Month Month Month Month
h1 h2 h3 h4 5 6 7 8 9 10 11 12
0 $2,00 $2,00
Stan $0 $0 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000
% 0 0
0 $2,00 $2,00
Willma $0 $0 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000
% 0 0
0 $1,50 $1,50
Sales $0 $0 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500
% 0 0
0
Sales $0 $0 $0 $0 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500
%
0
Sales $0 $0 $0 $0 $0 $0 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500
%
0
Accounting $0 $0 $0 $0 $800 $800 $800 $800 $800 $800 $800 $800
%
0 $1,50 $1,50
Shipping $0 $0 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500
% 0 0
0
Shipping $0 $0 $0 $0 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500 $1,500
%
0
Shipping $0 $0 $0 $0 $0 $1,000 $1,000 $1,000 $1,000 $1,000 $1,000 $1,000
%
Admin/custom 0
$0 $0 $0 $0 $0 $0 $800 $800 $800 $800 $800 $800
er support %
Total People 0 0 5 5 8 9 11 11 11 11 11 11
$8,00 $8,00 $11,80 $12,80 $15,10 $15,10 $15,10 $15,10 $15,10 $15,10
Total Payroll $0 $0
0 0 0 0 0 0 0 0 0 0
General Assumptions
Month Month Month Month Month Month Month Month Month Month Month Month
1 2 3 4 5 6 7 8 9 10 11 12
Plan
1 2 3 4 5 6 7 8 9 10 11 12
Month
Current
Interest 9.00% 9.00% 9.00% 9.00% 9.00% 9.00% 9.00% 9.00% 9.00% 9.00% 9.00% 9.00%
Rate
Long-
term
8.00% 8.00% 8.00% 8.00% 8.00% 8.00% 8.00% 8.00% 8.00% 8.00% 8.00% 8.00%
Interest
Rate
Tax Rate 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00%
Other 0 0 0 0 0 0 0 0 0 0 0 0
Month Month Month Month Month Month Month Month Month Month Month Month
1 2 3 4 5 6 7 8 9 10 11 12
$21,46 $23,02 $23,68 $24,48 $25,76 $26,42 $27,88 $28,22 $29,05 $29,71
Sales $0 $0
7 1 7 7 1 4 4 7 4 2
Direct Cost $10,05 $11,06 $11,49 $12,01 $12,84 $13,27 $14,22 $14,44 $14,98 $15,41
$0 $0
of Sales 4 4 6 6 5 6 5 7 5 3
Other
Costs of $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Goods
Total Cost $10,05 $11,06 $11,49 $12,01 $12,84 $13,27 $14,22 $14,44 $14,98 $15,41
$0 $0
of Sales 4 4 6 6 5 6 5 7 5 3
Gross $11,41 $11,95 $12,19 $12,47 $12,91 $13,14 $13,66 $13,77 $14,06 $14,29
$0 $0
Margin 4 7 0 0 6 8 0 9 9 9
Gross 53.17 51.94 51.46 50.93 50.14 49.76 48.99 48.82 48.42 48.13
0.00% 0.00%
Margin % % % % % % % % % % %
Expenses
Sales and
Marketing
$200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200
and Other
Expenses
Depreciati
$725 $725 $725 $725 $725 $725 $725 $725 $725 $725 $725 $725
on
Rent $1,000 $1,000 $1,000 $1,000 $1,000 $1,000 $1,000 $1,000 $1,000 $1,000 $1,000 $1,000
Utilities $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500
Insurance $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200
Payroll 15
$0 $0 $1,200 $1,200 $1,770 $1,920 $2,265 $2,265 $2,265 $2,265 $2,265 $2,265
Taxes %
Website
Maintenan $0 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500
ce
Total
$12,32 $12,32 $16,69 $17,84 $20,49 $20,49 $20,49 $20,49 $20,49 $20,49
Operating $2,625 $3,125
5 5 5 5 0 0 0 0 0 0
Expenses
Profit
Before ($2,62 ($3,12 ($4,50 ($5,37 ($7,57 ($7,34 ($6,83 ($6,71 ($6,42 ($6,19
($911) ($368)
Interest 5) 5) 5) 5) 4) 2) 0) 1) 1) 1)
and Taxes
($1,90 ($2,40 ($3,78 ($4,65 ($6,84 ($6,61 ($6,10 ($5,98 ($5,69 ($5,46
EBITDA ($186) $357
0) 0) 0) 0) 9) 7) 5) 6) 6) 6)
Interest
$332 $330 $328 $326 $324 $322 $320 $318 $316 $315 $313 $311
Expense
Taxes
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Incurred
($2,95 ($3,45 ($1,23 ($4,82 ($5,69 ($7,89 ($7,66 ($7,14 ($7,02 ($6,73 ($6,50
Net Profit ($694)
7) 5) 9) 9) 7) 4) 0) 7) 5) 4) 1)
Net - - - - - - - -
Profit/Sale 0.00% 0.00% -5.77% -3.01% 20.39 23.26 30.64 28.99 25.63 24.89 23.18 21.88
s % % % % % % % %
Month Month Month Month Month Month Month Month Month Month Month Month
1 2 3 4 5 6 7 8 9 10 11 12
Cash
Received
Cash from
Operations
Cash Sales $0 $0 $5,367 $5,755 $5,922 $6,122 $6,440 $6,606 $6,971 $7,057 $7,264 $7,428
Cash from
$19,85 $20,92 $21,19
Receivable $0 $0 $0 $537 $16,139 $17,282 $17,785 $18,397 $19,337
4 2 1
s
Subtotal
$26,91 $28,18 $28,61
Cash from $0 $0 $5,367 $6,292 $22,061 $23,404 $24,225 $25,003 $26,308
1 5 9
Operations
Additional
Cash
Received
Sales Tax,
VAT, 0.00
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
HST/GST %
Received
New
Current $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Borrowing
New Other
Liabilities
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
(interest-
free)
New Long-
term $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Liabilities
Sales of
Other
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Current
Assets
Sales of
Long-term $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Assets
New
Investment $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Received
Subtotal
$26,91 $28,18 $28,61
Cash $0 $0 $5,367 $6,292 $22,061 $23,404 $24,225 $25,003 $26,308
1 5 9
Received
Expenditur Month Month Month Month Month Month Month Month Month Month Month Month
es 1 2 3 4 5 6 7 8 9 10 11 12
Expenditur
es from
Operations
Subtotal
$35,23 $34,77 $35,61
Spent on $74 $2,248 $10,770 $11,928 $15,745 $17,654 $30,501 $33,759 $33,839
9 8 1
Operations
Additional
Cash Spent
Sales Tax,
VAT,
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
HST/GST
Paid Out
Principal
Repaymen
t of $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Current
Borrowing
Other
Liabilities
Principal $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Repaymen
t
Long-term
Liabilities
Principal $273 $275 $277 $279 $281 $283 $284 $286 $288 $290 $292 $294
Repaymen
t
Purchase $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Other
Current
Assets
Purchase
Long-term $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Assets
Dividends $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Net Cash ($2,523 ($5,680 ($5,915 ($6,560 ($9,043 ($7,819 ($8,61 ($6,88 ($7,28
($348) $6,035 $5,468
Flow ) ) ) ) ) ) 8) 5) 6)
Cash $128,35 $125,82 $120,14 $114,23 $120,27 $125,73 $119,17 $110,13 $102,31 $93,69 $86,81 $79,52
Balance 2 9 9 5 0 8 7 5 6 8 4 7
Starting
Assets
Balances
Current Assets
Cash $128,700 $128,352 $125,829 $120,149 $114,235 $120,270 $125,738 $119,177 $110,135 $102,316 $93,698 $86,814 $79,527
Other Current
$3,500 $3,500 $3,500 $3,500 $3,500 $3,500 $3,500 $3,500 $3,500 $3,500 $3,500 $3,500 $3,500
Assets
TOTAL CURRENT
$178,200 $177,852 $175,329 $175,696 $175,447 $171,612 $176,792 $172,596 $165,405 $160,112 $153,032 $147,554 $141,788
ASSETS
Long-term Assets
Long-term Assets $43,500 $43,500 $43,500 $43,500 $43,500 $43,500 $43,500 $43,500 $43,500 $43,500 $43,500 $43,500 $43,500
Accumulated
$0 $725 $1,450 $2,175 $2,900 $3,625 $4,350 $5,075 $5,800 $6,525 $7,250 $7,975 $8,700
Depreciation
TOTAL LONG-
$43,500 $42,775 $42,050 $41,325 $40,600 $39,875 $39,150 $38,425 $37,700 $36,975 $36,250 $35,525 $34,800
TERM ASSETS
TOTAL ASSETS $221,700 $220,627 $217,379 $217,021 $216,047 $211,487 $215,942 $211,021 $203,105 $197,087 $189,282 $183,079 $176,588
Liabilities and
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Capital
Current Liabilities
Accounts Payable $0 $2,157 $2,639 $3,797 $3,795 $4,344 $14,779 $18,036 $18,067 $19,484 $18,995 $19,817 $20,122
Current Borrowing $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Other Current
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Liabilities
SUBTOTAL
CURRENT $0 $2,157 $2,639 $3,797 $3,795 $4,344 $14,779 $18,036 $18,067 $19,484 $18,995 $19,817 $20,122
LIABILITIES
Long-term Liabilities $50,000 $49,727 $49,452 $49,175 $48,896 $48,615 $48,333 $48,048 $47,762 $47,474 $47,183 $46,891 $46,597
TOTAL
$50,000 $51,884 $52,090 $52,972 $52,691 $52,959 $63,112 $66,084 $65,829 $66,957 $66,178 $66,709 $66,719
LIABILITIES
Paid-in Capital $213,000 $213,000 $213,000 $213,000 $213,000 $213,000 $213,000 $213,000 $213,000 $213,000 $213,000 $213,000 $213,000
Retained Earnings ($41,300) ($41,300) ($41,300) ($41,300) ($41,300) ($41,300) ($41,300) ($41,300) ($41,300) ($41,300) ($41,300) ($41,300) ($41,300)
Earnings $0 ($2,957) ($6,411) ($7,650) ($8,344) ($13,173) ($18,870) ($26,764) ($34,424) ($41,571) ($48,596) ($55,329) ($61,831)
TOTAL CAPITAL $171,700 $168,743 $165,289 $164,050 $163,356 $158,527 $152,830 $144,936 $137,276 $130,129 $123,104 $116,371 $109,869
TOTAL
LIABILITIES AND $221,700 $220,627 $217,379 $217,021 $216,047 $211,487 $215,942 $211,021 $203,105 $197,087 $189,282 $183,079 $176,588
CAPITAL
Net Worth $171,700 $168,743 $165,289 $164,050 $163,356 $158,527 $152,830 $144,936 $137,276 $130,129 $123,104 $116,371 $109,869