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While twitter birds were flying all over the place with their feathers of backlash floating down
the to, the crisis management team of Gucci was putting were flying directly in with an issued
statement. The method Gucci chose of course was to respond where the crisis started on Twitter.
The same day the clothing item was ousted for being black face Gucci issued an apology. They
did not utilize a spokesperson. They pulled all the items from in store and online. A number of
the head honchos at Gucci issued statements, apologies, and rectification of the crisis. The
creative director Alessandro Michele, spoke on the matter after it calmed down, with use of the
intranet service somewhat he wrote an apology letter. Gucci’s CEO seemed somewhat illusive
with his statement, and was name dropping the number of organizations they have been a part of
as if that excused what happen? Even the owner of Gucci, made a statement which showed more
credibility as a result that the crisis would be rectified.
Is Gucci cancelled?
This is an ongoing issue not only with high label fashion designers but corporations like H&M
“Coolest Monkey in the Jungle” slip. If Gucci has apologized not only to the public, but the
employees, also, pulled the design, and increased their cultural sensitivity and diversity training,
then what else can they do but not to create the same issue once more? Accepted responsibility
and taking action is the most important steps to take when a crisis occurs, and they seem to do
both. This type of crisis was a preventable crisis due to human error which in turn led to product
defect due to Gucci’s creative director missing the beat. The type of response the organization
used was initially quick, but the apologies and statements were not consistent, each issued
different perspectives. They also utilized reputation repair, by listing their past good works, and
issued an apology as well. Overall, Gucci, I forgive you, but public opinion will always have the
last say. What do you think? Do you think Gucci really made a mistake, or was this a publicity
stunt? Comment below!
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