Escolar Documentos
Profissional Documentos
Cultura Documentos
DICKENS
Ann Arbor, MI
jamilya.dickens@gmail.com
314-261-3741
• Quickly learn and master new technology; proficient in a range of computer systems
• Consistently recognized for outstanding communication skills and efficiency at resolving challenging issues
• Equally successful in both team and self-directed settings
Authorized to work in the US for any employer
WORK EXPERIENCE
Team Coordinator
Heartland Home Health Care - Ann Arbor, MI
September 2018 to Present
• Organize schedules of 15-30 field clinicians
• Assemble documents for distribution to patients
• Participate in office meetings
• Organize patient files, maintaining confidentiality
• Assist with interviewing potential candidates
• Perform clerical responsibilities including copying, faxing, & scanning
• Deliver exceptional customer service when greeting guests, answering phones, and emailing
• Coordinate with Admissions/Marketing Team to accept new referrals, track hospitalized patients, and schedule new/
returning patients
• Verify insurance and obtain new/additional authorization
• Follow up on outstanding patient orders with doctors offices, clinics, and hospitals
• Retain meticulous patient files
• Take part in after-hours on-call rotation
• Draft written communications for inter- and outer-office correspondence
Account Manager
Healthcare Services Group - Westland, MI
November 2016 to September 2018
• Supervise housekeeping/laundry staff in skilled nursing facilities
• Interview, hire and train new staff members according to HCSG policies and procedures
• Schedule staff according to business needs, recognizing payroll budget
• Coordinate with large interdisciplinary team to schedule projects based on facility's annual plan of action
• Utilize infection control standards according to state and federal guidelines
• Order supplies needed to perform daily duties
Pick Ambassador
Amazon.com - Kenosha, WI
April 2016 to November 2016
• Select specific items within the warehouse based on live customer orders
• Train Day 1 associates to proficiency in my department
Store Manager
Family Video - Kenosha, WI
June 2014 to May 2016
• Establish and maintain a fun, friendly store atmosphere for customers
• Handle the day-to-day organization of running the store
• Train and evaluate employees on all aspects of their jobs
• Ensure accuracy and security in the handling of the stores cash and maintain inventory control
• Establish and maintain an environment that fosters positive attitudes, a strong work ethic, and fair and firm handling of all
situations
• Ensure that all store operations are handled efficiently and consistently with the minimum amount of staff necessary to
accomplish daily tasks
EDUCATION