Escolar Documentos
Profissional Documentos
Cultura Documentos
You want to work for a great boss — someone you can respect and learn from. But what if your
manager isn’t good at his job? What if you’re more competent or have greater skills? Should you be
raising a ruckus or keeping your head down? And how do you get what you need without making your
boss look bad?
Keep quiet
If after reflecting on the situation, you conclude that you’re actually smarter or more qualified, think
twice before talking to anyone about it. McKee says it’s tempting to plead your case to higher ups or
to try to prove that you should have you manager’s job. But this rarely works. “You put yourself at
risk if you decide to go directly into that conflict because bosses usually win,” she says. Sure, you
may want to vent to one or two trusted colleagues, but be careful. “If your boss senses you are
critical or derogatory of her, that relationship may be over,” she says. Many people in this situation
make the mistake of telling others how incompetent or unqualified their boss is. “You need to be
respectful. If you badmouth your manager, it’s going to reflect badly on you. People notice and
worry you’ll talk about them the same way,” says Hill. Nor should you take it out on her. “Don’t be
mad at the boss, be mad at the people who didn’t make you the boss,” she says.
Don’t cover up
“There’s a big difference between delivering on what you’re supposed to do and covering up your
boss’s mistakes,” says McKee. If your boss has a pattern of making gaffes, it doesn’t serve you or
the company to continuously clean up his mess. “You need to do your job well and you need to
deliver on what your boss is asking of you, but if your work is being used to cover up serious
deficiencies, you may need to have a conversation with HR,” says McKee.
A team of researchers – Ewa Kacewicz, James W. Pennebaker, Matthew Davis, Moongee Jeon, and
Arthur C. Graesser — studied the use of pronouns by individuals in a variety of contexts. Their theory
was that pronoun usages (first-, second- or third-person and singular versus plural) could provide clues
to an individual’s status inside a group or a hierarchy and possibly their likelihood of attaining higher
status.
Pronouns help to signify a speaker’s focus of attention. When people feel insecure, self-aware, or
diminished, they are more likely to focus their thoughts, feelings, and behaviors inward. Indeed, studies
suggest that people manipulated to focus inward often increase the rate of first-person singular
pronouns (such as “I,” “my,” or “me”) used in their speech. By contrast, the researchers theorized
that individuals using first-person plural and second-person (such as “we,” “us,” or “you”) ought to
demonstrate an outward focus, considering the thoughts, feelings, and behaviors of others.
In addition, researchers suggest that an outward focus is an important requirement of those who hold,
or look to attain, status. Status in a group is often conferred or legitimated by the group being led.
Because of this, they theorized, individuals who demonstrate a strong focus on the group and its
members (instead of on themselves) often attain higher status. Those who are self-focused would get
looked down on, regardless of whether they held positions of authority. Perhaps the pronoun was a
small, but potent, signal to others.
To test these assumptions, the researchers designed five separate studies in which language was used
in a variety of contexts, but all in situations with status differences between the people communicating.
In the first study, participants were placed in four-person groups with a randomly chosen leader and
given a decision-making task. In the second and third, two-person teams were either given a series of
problems to solve or tasked to talk informally through an online chat forum (and later self-reported
their assessment of status relative to the other person). In the fourth study, nine volunteer participants
submitted their email correspondence with up to 20 other individuals and self-reported their status
relative to each individual. The fifth study was perhaps most interesting; the researchers collected 40
letters written by soldiers in the Iraqi military under Saddam Hussein (obtained through the Iraqi
Perspectives Project). Half of these letters were written from higher ranked offers to lower ranks and
half by lower ranked to higher ranked officers.
In their analysis of all five scenarios, published in the Journal of Language and Social Psychology, the
researchers found surprisingly consistent results. Individuals with lower status overwhelmingly tended
to use first-person singular pronouns (“I”) compared to individuals with higher status. Likewise,
higher status individuals used significantly more first-person plural (“we”) pronouns relative to those
with lower status (the only exception to the “we” effect was found in the fourth study, of natural use
emails and self-reports of status). Second-person pronouns (“you, your”) also appeared more
frequently in the language of high status participants in all five studies, though the effect was weaker
than “we.”
While switching from singular “I” to the plural “we” may not make you a king or win you a
premiership, it might help shift your perspective from self-focused to others-focused, make you more
aware of the needs of others and, as you work to meet those needs, might just make you a better
leader.
Learn to Become a Less Autocratic Manager
Mark, a ten-year veteran of the pharmaceutical R&D world with a Ph.D. in statistics, was the obvious
choice to lead the SAS software and data management group of a global healthcare corporation when
the current director suddenly departed. Having managed a small team of bio-statisticians successfully
over three years, promoting him to director seemed like a no-brainer. Yet, within six months, despite
being viewed as “high potential” by the C-suite, he had managed to alienate just about everyone.
As a team leader, he had proven himself effective—delivering results, improving processes, and
directing junior staff. So why, when given the chance to manage a larger, more diverse group of top
performers, would he flame out so spectacularly? The answer was simple: Mark was bossy.
By the time a coach was brought in, there was an alarming downward trajectory of morale and
productivity. 360 feedback suggested that although Mark was respected for his expertise, his
management style wasn’t working with this more experienced team. Some of his new team members
matched his technical skills, and all of them were used to a great deal of autonomy.
As Mark painfully discovered, trying to run a seasoned, highly skilled group with the traditional type-
A, command-and-control style is doomed to fail. Today’s knowledge workers demand what leadership
experts call a “post-heroic leader”: one who is emotionally and intellectually agile, able to modulate
their style as needed from authoritative to collaborative—and back again—in order to optimize team
performance. Post-heroic leaders recognize that the key to success is not adhering to hierarchy or
position power, but mastering a complex set of seemingly contradictory organizational dynamics—
autonomy and shared decision-making, individuality andteamwork.
Mark’s situation called for a change in mindset about what it means to be a good manager. To his
credit, he was open to coaching. Yet coaxing him to become more easy-going or to let go of control
was not enough. He was used to driving people hard for results. To help him, Mark’s coach re-focused
the same deep desire to excel that had made him a great statistician on adjusting his style and provided
a framework for change, suggesting several shifts that Mark must undertake:
From self-awareness to social awareness. This shift occurs when a manager realizes that effective
leadership calls for more than just knowing one’s own strengths and weaknesses. Social awareness
calls for a heightened sensitivity to how one’s behavior, in words and deeds, impacts others. To help
build this awareness, Mark’s coach asked him questions like:
From directive to inquisitive. When seeking to improve processes or engender creativity from an
expert group, the manager needs to shift from a stance of declaration to one of curiosity. Questions
that help managers make this shift include:
From teamwork to teaming. Traditional managers tend to rely on static definitions of who is “in”
and who is “out,” fostering a culture of conformity and internal competitiveness. Adaptive managers
evoke commitment through common values and aspirational goals, not structure. Good coaching
questions include:
How do you create a sense of belonging when the boundaries of a team are porous?
How do you leverage diverse talents, skills, and perspectives, getting the best from everyone?
This framework gave Mark tangible guidelines to work with—not just generic admonishments to be
more democratic. Coaching provided the space to acknowledge his fear of “losing his edge” and his
hard-earned respect from the C-suite while exploring a different possibility: that he could have both—
remaining directive when needed, but “flexing” to accommodate a variety of work styles.
Within a few weeks, he had made significant progress on two of the shifts—from power over to power
with and from teamwork to teaming. The changes he made included:
1. Setting up a series of brainstorming sessions for process innovation, utilizing an outside facilitator so
that he could participate as a team member—not as the boss.
2. Enlisting expert “thought partners” on his team to help make specific decisions that impacted work
flow and initiatives.
3. Pairing senior staff with junior staff for mentoring and coaching.
4. Sending a personal note to each team member, asking them to share what activity, structure, or process
would support them to do their best work.
5. Holding an offsite “values summit” to explore what his people cared about most—out of which they
created their own internal values statement and a list of operating principles.
Initially, Mark’s team was skeptical about his sudden transformation, but with consistency and
repetition, he earned their respect and morale improved dramatically. Encouraged by his coach to see
himself not so much as “the boss” but as a role model, he began communicating with greater candor
and vulnerability.
For any manager that finds herself across the table from a traditional heroic leader, like Mark—one
who defaults to position power and authority—the challenge is to accelerate the shift to a more
adaptive approach. Start by helping him re-connect to his aspiration to excel, not just as a functional
expert but also as a leader. Then provide a framework for considering new options, a safe space for
experimentation, and most important, ask thought-provoking, open-ended questions to spark his
creativity. With the right kind of support, an old-fashioned manager can make the post-heroic leap,
and soar.
What to Do When You Don’t Feel Valued at Work
It’s no fun to toil away at a job where your efforts go unnoticed. How can you highlight your
achievements without bragging about your work? Who should you talk to about feeling
underappreciated? And if the situation doesn’t change, how long should you stay?
Be realistic
Before you take any action, ask yourself whether you’re being realistic about the amount of
appreciation “you expect from your boss, colleagues, peers, and clients,” says McKee. “People are
very busy. The feedback might not be as much as you want,” but it might be reasonable within the
context of your organization. “You are dealing with human beings,” adds Dillon. “Even with good
intentions, your colleagues and manager might overlook what you do and take you for granted.”
When you’re feeling unappreciated, she recommends running a “personal litmus test” on your recent
accomplishments. Ask yourself, “Was my work extraordinary? Was it over and above what my peers
typically do?” And importantly, “If I had to ask for credit for it, would I sound like a jerk?” If you’re
unsure, seek a second opinion from a “slightly senior colleague” or a peer you “deeply respect.”
Validate yourself
While being appreciated and valued for your work is a wonderful thing, you can’t expect all your
“motivation to come from honors, accolades, and public gratitude,” says Dillon. Intrinsic motivators
are much more powerful. “You need to strive to find meaning in the work itself.” McKee concurs.
“Ultimately over the course of your working life, you want to move away from the need for external
validation,” she says. “Real fulfillment comes from within.” She suggests making an effort to pat
yourself on the back regularly. “Try to carve out time at the end of each week to reflect on what went
well and what didn’t go as well.” This is a useful exercise for remembering both what you’re good at
and why you do what you do. “Be careful not to sink into deficiency mode where you [dwell on]
everything you did wrong,” she adds. “Catalog the wins.”
Consider moving on
If you continue to feel undervalued and unappreciated by your company, it might be a sign that it’s
not the right place for you. “We all stay in jobs that aren’t perfect for a lot of reasons,” says McKee.
Maybe you need the experience, or perhaps you can’t move because you need to be in a certain
geographic region for your spouse or partner. But if you’ve tried to make the job more validating and
fulfilling, and nothing has worked, it might be time to look for a new one.
The gender pay gap
Women still earn a lot less than men, despite decades of equal-pay laws.
Why?
Oct 5th 2017
“I ALWAYS wanted to be a mum,” says Meghan, a British woman with two children. She wanted a
career, too, and worked hard for it, earning a degree in economics and accounting, and taking
professional exams. At a big accounting firm in London, she managed junior employees. When her
daughter was born she faced a choice between her career and being the mother she wanted to be.
After her boss refused her a flexible work schedule, she quit. Six years later she is a childminder,
earning a fraction of her former salary. Now divorced, she says that a professional role in
accountancy would have been financially better for her family. But finding one with hours that
worked for a single parent seemed impossible.
Stories like this sum up the “motherhood penalty” to women’s careers. It is the main reason why the
pay gap between men and women in rich countries is no longer narrowing. Employers view long
hours as a sign of commitment and leadership potential. But from scarce, pricey child care to short
school days, the world is organized for families with a parent at home—and that is usually the
mother.
In the rich and middle-income countries that make up the OECD, the median wage of a woman
working full-time is 85% that of a man. This is not, as many assume, because employers pay a
woman less than they would have paid a man in her place. Data from 25 countries collected by Korn
Ferry, a consultancy, show that women earn 98% as much as men who do the same job for the same
employer. The real reason is twofold. Women outnumber men in positions with lower salaries and
little chance of promotion. And men and women are segregated between occupations and industries;
those where women predominate pay less.
Just a fifth of senior executives in G7 countries are female. Across the European Union supervisors
are more likely to be male, even when most of their underlings are female. Nearly 70% of working
women in the EU are in occupations where at least 60% of workers are female. The top four jobs
done by American women—teacher, nurse, secretary and health aide—are all at least 80% female.
Occupations dominated by women have lower status and pay. Primary teachers in the OECD earn
81% of the average for graduate jobs. Nurses earn less than police officers; cleaners less than
caretakers. Women’s lower earnings mean that after divorcing or being widowed, they often end up
poor. And skewed workforces can be a problem for firms—and for society. BHP Billiton, a mining
company, has found that sites with more women are run more safely. Heavily male police forces and
female nursing corps are unlikely to have the best mix of skills, experience and priorities to deal with
crime victims and patients of the opposite sex. One theory for why boys do worse than girls in
school is the shortage of male academic role models.
The gender pay gap would shrink if men moved into female-dominated jobs and vice versa. But in
America such workplace gender integration stalled about a decade ago after steadily increasing for
more than two decades. A study of 12 European countries concluded that between 1995 and 2010
the share of female workers in most occupations changed little. A similar pattern has been found in
Australia.
Research in Canada has compared reactions to ads for the same jobs that used stereotypically
masculine words (leader, competitive and so on) or feminine ones (such as support, interpersonal
and understand). Women found the “masculine” jobs less appealing, but not because they felt they
would be unable to do them. They read the words as a signal of a male-dominated workplace, where
they would not belong.
Stereotypes that discourage men from female-dominated jobs are at least as ingrained. Florence
Nightingale, who established the principles of modern nursing in the 1890s, believed that men’s
“hard and horny” hands made them unsuitable for the job, “however gentle their hearts”. Some
American nursing schools started admitting men only in 1981, after a Supreme Court ruling.
A plethora of programmes and campaigns encourage girls into science and engineering. And they
now have role models aplenty. But campaigns to get boys into teaching and nursing are few and far
between. Men who become nurses often stumble into the job. Marius Malmo at the Stavanger
University Hospital in Norway explains that, after he failed to get into the police academy, a
policeman offered friendly advice: nursing, he said, used the same “people skills”. He decided to try
it for a year before reapplying to the police, but loved nursing and stayed. He says he likes intensive
care and operating theatres, because they are “where the action is”.
Neither choice of field nor lack of ambition can explain why the share of women shrinks higher up
the career ladder, even in industries that women dominate. The proportion of business and
management degrees earned by women has grown steadily, but that of women in managerial and
senior jobs has not kept pace. In America about half of college degrees in business awarded since
2000 have gone to women, but the share of senior executives who are female has remained stuck at
one in five.
Women used to be less likely to ask for promotion. No longer: a survey by McKinsey in 2016 found
that women in corporate America asked at the same rate as men. It also found that women and men
were promoted at similar rates, except at the lowest rungs of the career ladder, where women lagged
behind. A possible reason is that managers are reluctant to promote women who are starting
families, or are likely to do so soon.
It so happens that the opportunity for the critical first promotion often coincides with wanting to
start a family. Data from Britain show that the age at which women’s pay starts to fall behind men’s
tracks the age at which they typically have their first child. Claudia Goldin of Harvard University has
found a similar pattern for college-educated American women.
IS IT TIME TO QUIT YOUR JOB?
Amy Gallo
Everyone has bad days at work or even long periods when they feel disheartened about their job.
But how do you know the difference between ordinary, occasional dissatisfaction and a genuine
mismatch? How do you know when you’re truly ready to move on? And how do you then get out
gracefully?
You keep promising yourself you’ll quit but never do. Gulati says that these false starts are often indicative of
an underlying problem.
You don’t want your boss’s job. If you can’t stand the idea of having your manager’s job, you need to
think hard about what’s next. Chances are that “your hungrier peers will soon pass you, creating
more job dissatisfaction,” says Gulati.
You’re consistently underperforming. If you keep trying to get better but you’re not seeing results, it may
be time to consider whether you have what it takes, or if your boss and colleagues value what you
have to offer. Schlesinger warns that sometimes you’re up against an impossible task — the job is
too big, the politics are too tricky, there aren’t enough resources, or you don’t have the required
skills and experience.
If you notice one or more of these signs, pay attention and ask yourself whether the costs of staying
in the job are reasonable and acceptable to you. It may be that the “price of admission” —
opportunity loss, emotional toll — aren’t worth it.