Troubleshooting steps for the Smart-UPS SMT1000RM2U

/ SMT1500RM2U

Issue:

What are the basic troubleshooting steps for the Online Smart-UPS

Cause:

During normal operation, you may find your UPS not functioning as expected. This may be due to a
malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.

Resolution:
Problem Possible Cause Solution

Press the ON button once to turn on the

The UPS will not turn on or The unit has not been
UPS. Please note that the LCD screen may
there is no output turned on.
be lit even though the UPS is OFF.
Be sure that the power cable is securely
The UPS is not connected
connected to the unit and to the utility power
to utility power.
supply.
Reduce the load to the UPS, disconnect
The input circuit breaker
nonessential equipment and reset the circuit
has tripped.
breaker.

Check the utility power supply to the UPS by

The unit shows very low or
plugging in a table lamp. If the light is very
no input utility voltage
dim, check the utility voltage.
The battery connector plug Be sure that all battery connections are
is not securely connected. secure.
There is an internal UPS Do not attempt to use the UPS. Unplug the
fault. UPS and have it serviced immediately

The UPS is operating on Reduce the load to the UPS, disconnect

The input circuit breaker
battery, while connected to nonessential equipment and reset the circuit
has tripped.
utility power breaker.

There is very high, very
low, or distorted input line
voltage.
Move the UPS to a different outlet on a
different circuit. Test the input voltage with
the utility voltage display. If acceptable to the
connected equipment, reduce the UPS
sensitivity.

The UPS display will indicate the current

The UPS is in normal
UPS is beeping operating mode that is causing the beeping.
operation.
(On battery, replace battery, etc..)

Charge the battery. Batteries require

recharging after extended outages and wear
The UPS battery is weak out faster when put into service often or
UPS does not provide due to a recent outage or is when operated at elevated temperatures. If
expected backup time near the end of its service the battery is near the end of its service life,
life. consider replacing the battery even if the
replace battery indicator is not yet
illuminated.
Check the UPS load display. Unplug
The UPS is overloaded.
unnecessary equipment, such as printers

The UPS has been shut

Display interface LEDs down remotely through None. The UPS will restart automatically
flash sequentially software or an optional when utility power is restored.
accessory card.

Contact APC Support for further assistance.

Fault LED illuminates Possible Internal Fault Take care to note the exact fault message
on the LCD Display

The UPS has shut down

All LEDs are illuminated None. The UPS will return to normal
and the battery has
and the UPS is plugged operation when the power is restored and
discharged from an
into a wall outlet the battery has a sufficient charge.
extended outage.

Allow the battery to recharge for at least four

The Replace Battery LED The battery has a weak hours. Then, perform a self-test. If the
is illuminated charge problem persists after recharging, replace
the battery
The replacement battery is Be sure that the battery connector is
not properly connected. securely connected.

Wiring faults detected

include missing ground, If the UPS indicates a site wiring fault, have
The UPS displays a site
hot-neutral, polarity a qualified electrician inspect the building
wiring fault message
reversal, and overloaded wiring. (Applicable for 120 V units only.)
neutral circuit.