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Contact and Acknowledgement Information

Enquiries or suggestions about the APS Job Family Model are welcome and should be directed to:
APSWFP@apsc.gov.au.
Electronic copies are available at: http://www.apsc.gov.au.
Production Team:
Human Capital Research and Evaluation (Group Manager): David Schmidtchen
APS Workforce Planning Strategy Team (Acting Director): Janet Scott
APS Workforce Planning Strategy Team (Assistant Director): Daniela Schlesier
APS Workforce Planning Strategy Team (Assistant Director): Kate Walcott
APS Workforce Planning Strategy Team (Project Officer): Simon Gordon
© Commonwealth of Australia 2011

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Contents
Document management ........................................................................................................................................................................................................................................................ 1
Background ........................................................................................................................................................................................................................................................................... 2
The Model ............................................................................................................................................................................................................................................................................. 3
Guiding Principles ................................................................................................................................................................................................................................................................. 4
APS Job Families .................................................................................................................................................................................................................................................................. 5
Accounting and Finance .................................................................................................................................................................................................................................................. 17
Administration .................................................................................................................................................................................................................................................................. 21
Communications and Marketing ...................................................................................................................................................................................................................................... 23
Compliance and Regulation ............................................................................................................................................................................................................................................. 27
Engineering and Technical .............................................................................................................................................................................................................................................. 31
Information and Communications Technology ................................................................................................................................................................................................................. 37
Information and Knowledge Management ....................................................................................................................................................................................................................... 45
Intelligence ...................................................................................................................................................................................................................................................................... 49
Legal and Parliamentary .................................................................................................................................................................................................................................................. 53
Monitoring and Audit ........................................................................................................................................................................................................................................................ 57
Organisational Leadership ............................................................................................................................................................................................................................................... 59
People ............................................................................................................................................................................................................................................................................. 63
Science and Health.......................................................................................................................................................................................................................................................... 67
Service Delivery ............................................................................................................................................................................................................................................................... 75
Strategic Policy, Research, Project and Programme ....................................................................................................................................................................................................... 79
Trades and Labour .......................................................................................................................................................................................................................................................... 85

APS Job Family Model iii


Document management

Version history
Version Date Author Description
Version Date Author Description

1 December 2011 Australian Public Service Commission First Version

APS Job Family Model 1


Background
In May 2011, the Australian Public Service Commission held a symposium to discuss workforce planning, in particular the barriers faced by workforce planning
practitioners and what the Commission could do to assist agencies implement or improve workforce planning.

The symposium delegates articulated that forecasting workforce supply and demand is difficult without an established system for clearly understanding occupational
groupings or skill areas in the workforce. Standard groupings of this sort are at the foundation for understanding workforce shortages, flows, development, and potential
risks to business delivery. The 2009-10 State of the Service Agency Survey found that only 29% of APS agencies had a formal skill-based system for classifying
occupations this finding highlights significant deficiencies of an essential component of workforce planning.

Agencies indicated that to progress workforce planning across the APS, the APSC could assist by developing a common APS Job Family Model (the model)—a means of
describing and analysing the workforce with linkages to the broader labour market, with view to identifying high-risk capability areas.

The two key aims of the model are to provide:


 a data set that accommodates a large proportion of, if not all job roles performed in the APS; and
 linkages with the Australian labour market.
The main reference point for the majority of the functions and roles defined within this model is the Australian and New Zealand Standard Classification of Occupations
(ANZSCO). This is to enable the use of labour market information, published by the Australian Bureau of Statistics and the Department of Education, Employment and
Workplace Relations, to assess workforce risks.
A practical example of the use of these data sets can be found in the ICT occupational group. The recent focus on workforce planning and the development of an APS ICT
Capability Framework, as a result of the government’s response to the recommendations of the Gershon Review, has helped agencies define their ICT workforce capability
and enabled improved analysis of the external and internal demand and supply factors. The ICT Capability Framework provides a sound foundation for mapping the roles
performed within the ICT Job Family to ANZSCO.
The next tranche of work for the model is to continue to collaborate with agencies as they begin implementing the model, to develop definitions for each job function and
role to ensure consistency in language and approach to mapping positions across the APS.
The job family model, when viewed across the functions of an organisation, can provide agencies with a deeper view of their workforce, allowing enhanced analysis of the
workforce and the associated risks these pose to business deliverables.
The Australian Public Service Workforce Planning Guide Module: Segmenting your workforce provides detail on undertaking a systematic approach to job role profiling.
The model is not mandated for use across the APS, however the development of the model will create efficiencies within an organisation and more broadly across the APS
through clear and consistent language and data sets.
APS Job Family Model 2
The Model
The APS Job Family Model:

 Groups functionally similar positions that have related skills, tasks and knowledge blocks;
 Does not reflect work level; and
 Is hierarchical and has four tiers.

Job family: The highest tier in a hierarchy of job segmentation within a workforce.
The purpose is to split the workforce into logical and practical segments to allow deeper
workforce analysis to occur. A job family is a grouping of similar jobs at the highest level that
usually consists of several job functions. For example, a possible job family might be
‘Administration, facilities and property’.

Job function: The second tier in a hierarchy of job segmentation within a


workforce. A job function is a subgroup of jobs within a job family that require similar skills,
capabilities, knowledge and training. For example, one job function within the job family of
‘Administration, facilities and property’ might be ‘Executive assistants, secretaries and
receptionists’.

Job role: A job role is a subgroup of jobs within a job function that allows for further
refining and grouping of required skills, capabilities, knowledge and training. For example, a job
role within the job function of ‘Executive assistants, secretaries and receptionists’ (in the
‘Administration, facilities and property’ job family) might be ‘Personal/Executive assistants’.

Job title: The name given to a job that provides a meaningful description of the role. Job
titles are generally agency specific and may indicate the classification level of the position. For
example, a job title within the ‘Personal/Executive assistants’ Job role might be 'Executive
Assistant to General Manager Corporate'

APS Job Family Model 3


Guiding Principles

 The Job Family model aims to be inclusive rather than exclusive.

 Roles aim to group positions that have similar core skills or knowledge blocks.

 The complexity within a role is defined by the work level standards not by separate roles.

 Where a position undertakes a number of job roles, it may be helpful to identify the core purpose of the position, key accountability or criticality to business.

 Roles within Strategic Policy are considered separate from internal policy roles which are performed within a specific subject matter. For example, a position
that deals with advising an organisation or writing HR policy would sit within the People Family.

 Should suit roles that exist now but also have a view to the workforce of the future.

APS Job Family Model 4


APS Job Families

APS Job Family Model 5


Job Family, Function and Role – List
Family Function Role
Accounting and Finance Professional Accounting Accounting(General) - Professional
Management Accounting
Taxation Accounting
Budget, Costs and Financial Analysis Budgets
Costing
Financial Analysis, Policy and Planning
General Finance and Travel Accounts Receivable / Payable
Debt Recovery
General Finance
Travel
Procurement and Contracting Contract
Grants Management
Pricing / Cost Analysis
Procurement Policy
Purchasing
Administration General Administrative Support Administrative Support
Business Management
Data Entry
Mail
Processing
Executive Support Personal / Executive Assistance and Support
Reception
Governance and Secretariat
Facilities and Property Building Maintenance and Fit Out

APS Job Family Model 6


Family Function Role
Facilities Management
Security
Communications and Marketing Campaigns and Marketing Campaign
Market Research
Marketing
Graphic Design / Illustration Graphic Design
Illustration
Public Relations and Stakeholder Management Change Management
Community Liaison
Conference and / or Event Organisation
Messaging
Public Relations
Relationship / Stakeholder Management
Writing and Editing Editing
Journalism / Authoring / Writing
Speech Writing
Technical Writing
Compliance and Regulation Enforcement Border Enforcement Operations
Cargo Examination
Debt Recovery Enforcement
Dog Handling / Training
Quarantine
Removals
Inspection Biosecurity
Meat Inspection
Primary Products Inspection

APS Job Family Model 7


Family Function Role
Taxation Inspection
Water Inspection
Weight and Measurement Inspection
Investigation Investigation
Movement Monitoring
Trade Remedies Case Management
Maritime Maritime Response
Marine Standards Specialists
Regulation / Compliance Character
Community Detention
Compliance Assessment
Compliance Case Management
Compliance Field
Detained Goods Management
Detention Assessment
Detention Operations
Entry Officer
Identity
Status Resolution
Trade Assessment
Visa Processing
Engineering and Technical Education and Training Education
Specialist Training
Training and Assessment
Engineering Chemical / Materials Engineering
Civil Engineering
Electrical Engineering

APS Job Family Model 8


Family Function Role
Electronics Engineering
Engineering Management
Industrial / Mechanical / Production Engineering
Marine Engineering
Other Engineering
Technical Architectural / Building / Surveying Technicians
CCTV, Radio and Satellite Technicians
Civil Engineering Draftsperson / Technicians
Electrical Engineering Draftsperson / Technicians
Electronics Engineering Draftsperson / Technicians
Mechanical Engineering Draftsperson / Technicians
Other Building / Engineering Draftsperson / Technicians
Examiners Forensic Document Examination
Patents Examination
Plant Breeders Rights Examination
Trademark / Design Examination
Trade Technical
Land and Asset Management Asset Management (Land and Property)
Cartography/ Surveying
Urban / Regional Planning
Valuation
Information and Communications Technology Business Change Business Process Analysis / Design
Programme and Project Management
IT Business Management Procurement and Vendor Relations
Quality Assurance
Strategic Leadership
Service Delivery Databases and Data

APS Job Family Model 9


Family Function Role
Information / Knowledge Management
Infrastructure and Facilities
Networks and Telecommunications
Security
Service Management
Systems Administration
Service Support Helpdesk / Support
Training and Development
Solutions Development Development and Programming
Systems Analysis and Design
Web and Multimedia Content Development
Solutions Implementation Systems Integration and Deployment
Testing
Information and Knowledge Management Librarians Librarian
Library Assistant
Records and Knowledge Archivist
Curator
Genealogy
Information Management
Knowledge Management
Records Management
Intelligence Collection and Analysis Border Intelligence
Cyber Intelligence
Data Mining
Entity Targeting
Geospatial Intelligence
Human Intelligence

APS Job Family Model 10


Family Function Role
Imagery
Intelligence Analysis
Other Covert
Signals
Surveillance
Production and Dissemination Counter Intelligence
Intelligence Assessment
Liaison
Governance and Policy Cyber Security
Government Infrastructure and Base Security Policy
National Security Advice
Personnel Security
Legal and Parliamentary Judicial and Other Legal Professional Judge
Legal Professional
Magistrate
Tribunal Member
Lawyer / Legal Adviser Lawyer
Legal Advice
Legal and Court Officer Clerk of Court
Court Officer
Freedom of Information
Legal Secretary
Legal Officer
Litigation Officer
Legislation Advice
Drafting
Ministerial / Cabinet and Parliamentary Liaison Ministerial and Parliamentary Advice

APS Job Family Model 11


Family Function Role
Ministerial and Parliamentary Support
Monitoring and Audit Audit Audit Coordination
External Audit (Performance)
External Audit (Financial)
Internal Audit (Performance)
Internal Audit (Financial)
Risk Fraud Control and Corruption Prevention
Issue Management
Privacy Impact Assessment
Risk Analysis
Risk Management
Organisation Leadership Board Member Member
Chief Executive / Statutory Office Holder Chief Executive or Managing Director
Management and Planning Chief Medical Advisor
Corporate and Business Planning
Corporate Service Management
Generalist Management
Operations Coordination
Parks Management
Station Management
People Human Resource Professional Business Partners
Human Resource Advice
Industrial Relations
Learning and Development
Payroll
Recruitment / Redeployment
Workforce Planning

APS Job Family Model 12


Family Function Role
Workplace Relations
Occupational Health and Safety Fitness for Duty / Return to Work Case Management
Occupational Health and Safety Advice
Occupational Health and Safety Inspection
Organisational Design Organisation and Methods Analyst
Organisational Psychology
Rostering and Workload Management
Workforce Strategy
Science and Health Natural and Physical Science Agriculture / Forestry Science
Chemist / Food / Wine Science
Conservators
Environmental Science / Rangers
Geology / Geophysics
Hydrology
Life Sciences
Medical Laboratory Science
Other Natural and Physical Science
Veterinarians
Health and Allied Health Professionals Dentists
Dieticians
Generalist Medical Practitioners
Health Promotion
Job Capacity Assessment
Medical and Pharmaceutical Advice
Medical Imaging Professional
Nurse
Occupational / Environmental Health Professional

APS Job Family Model 13


Family Function Role
Occupational Therapy
Optometry
Pathology
Pharmacy
Physiotherapy
Psychology
Social Work
Specialist Medical Practitioners
Speech Professional / Audiology
Health and Welfare Support Work Counselling
Disability Services
Family Consultant
Houseparent
Indigenous Health Work
Youth Work
Service Delivery Customer Advice and Support Call, Contact or Smart Centre
Client Partner / Case Management
Customer Liaison / Counters
Customer Support
Emergency Management
Indigenous Specialist Officer
Objections and Complaints Resolution
Recovery and Response
Sales
Technical and Procedural Quality Advice
Gallery, Museum and Tour Guides / Tourist Information Gallery / Museum Guide
Tour Guide
Tourist Information
APS Job Family Model 14
Family Function Role
Hospitality Chef / Cook
Cleaning
Hostel Management
Kitchen Hand
1
Program Delivery Program Management
Program Advice and Support
Strategic Policy, Research, Programme and Project Design Co-design Planning
Useability Design and Testing
Strategic Design
Evaluation Performance Reporting / Benefits Realisation
Evaluation
Numerical Analysis Actuary
Economists
Mathematicians
Statisticians
Statistical Officer
2
Programme Programme Management
Programme Reporting
Programme Support
3
Project Project Management
Project Reporting
Project Support

1 Government programs are available to assist citizens in nearly every major part of their lives. Programs may consist of subsidies, loans and grants. Each government program has a structured system for application, acceptance and administrating assistance.
Government programs are available to assist citizens in nearly every major part of their lives. Programs may consist of subsidies, loans and grants. Each government program has a structured system for application, acceptance and administrating assistance.

2 For the purposes of P3M3 a programme is defined as a temporary, flexible organization created to coordinate, direct and oversee the implementation of a set of related projects and activities in order to deliver outcomes and benefits related to the
organization’s strategic objectives. P3M3® – Programme Model, V2.1, OGC, P.2
3 OGC defines a project as a unique set of coordinated activities, with definite starting and finishing points, undertaken by an individual or team to meet specific objectives within defined time, cost and performance parameters as specified in the business case.
P3M3® – Project Model. V.2.1, OGC, P.2

APS Job Family Model 15


Family Function Role
Research Data Analysis
Research
Survey Development
Strategic Policy International and Stakeholder Agreements and Negotiation
International Delegations Management and Support
Policy Advice
Policy Development
Trades and Labour Vehicles and Equipment Maintenance /Operation Mechanics
Metal Fitter / Machinist
Plant Inspection
Plant Operation
Print Machine Operation
Transport and Logistics Driver
Air Traffic Control
Fleet Maintenance and Management
Logistics
Refuelling
Horticulture / Gardening and Labourers Horticulture
Gardening
Labours
Trades Carpentry
Communications
Electrician
General Tradesperson
Instrument Electrician
Plumbing

APS Job Family Model 16


Accounting and Finance
ACCOUNTING AND FINANCE roles plan and provide systems and services relating to the financial, accounting and procurement activities within organisations.

APS Job Family Model 17


4 digit
Accounting and Finance
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
Professional 2211 ACCOUNTANTS plan and provide accounting systems and services relating to Accounting 221111 Accountant Plans and provides systems and services
Accounting taxation and the financial dealings of organisations and individuals, and advise on (General) - (General) relating to the financial dealings of
associated record-keeping and compliance requirements. Professional organisations and individuals, and advises
Tasks Include: on associated record-keeping and
- assisting in formulating budgetary and accounting policies compliance requirements. Registration or
- preparing financial statements for presentation to boards of directors, licensing is required.
management, shareholders, and governing and statutory bodies Management 221112 Management Plans, reviews and administers accounting
- conducting financial investigations, preparing reports, undertaking audits and Accounting Accountant systems and procedures, analyses the
advising on matters such as the purchase and sale of businesses, mergers, financial information needs of
capital financing, suspected fraud, insolvency and taxation organisations, provides advice on financial
- examining operating costs and organisations' income and expenditure planning and risk management, and
- providing assurance about the accuracy of information contained in financial provides management with reports to assist
reports and their compliance with statutory requirements in decision-making. May provide insight into
- providing financial and taxation advice on business structures, plans and cost performance and support the
operations implementation of benchmarking and
- preparing taxation returns for individuals and organisations improvement initiatives. Registration or
- liaising with financial institutions and brokers to establish funds management licensing is required.
arrangements Taxation 221113 Taxation Analyses, reports and provides advice on
- introducing and maintaining accounting systems, and advising on the selection Accounting Accountant taxation issues to organisations or
and application of computer-based accounting systems individuals, prepares taxation returns and
- maintaining internal control systems reports, and handles disputes with taxation
- may appraise cash flow and financial risk of capital investment projects authorities. Registration or licensing may
be required.
Budget, Costs 1322 FINANCE MANAGERS plan, organise, direct, control and coordinate the financial Budgets 132211 Finance Plans, organises, directs, controls and
and Financial and accounting activities within organisations. Manager coordinates the financial and accounting
Analysis activities within an organisation.
Costing 551112 Cost clerks Calculates and investigates the cost of
wages, materials, overheads and other
operating expenses.
Financial 132211 Finance Plans, organises, directs, controls and
Analysis, Policy Manager coordinates the financial and accounting
and Planning activities within an organisation.
General 551 ACCOUNTING CLERKS AND BOOKKEEPERS compile, record and process Accounts 551111 Accounting Monitors creditor and debtor accounts, and
Finance and documents relating to creditors and debtors, operating costs, financial Receivable / Clerks undertakes related routine documentation.
Travel transactions and payrolls. Payable May work in a call centre.

APS Job Family Model 18


4 digit
Accounting and Finance
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
Tasks Include: Debt Recovery 599311 Debt Collector Collects consumer, commercial, insurance
- preparing and processing documentation related to accounts payable and and other forms of debt for clients, makes
receivable, and wages and salaries arrangements to settle overdue accounts,
- reconciling invoices and despatching payments formalises payment arrangements and
- investigating, compiling and preparing reports of operating cost data follows up until accounts are fully paid.
- keeping financial records Registration or licensing may be required.
- maintaining, reconciling and balancing accounts General 551111 Accounts Clerk ACCOUNTING CLERKS monitor creditor
- processing payments of accounts, and wages and salaries Finance and debtor accounts, undertake related
routine documentation, and calculate and
investigate the cost of wages, materials,
overheads and other operating costs.
Travel 451612 Travel Plans travel, accommodation and
Consultant associated arrangements for clients and
makes travel bookings. May work in a
call centre.
Procurement 5111 CONTRACT, PROGRAM AND PROJECT ADMINISTRATORS plan and Contract 511111 Contract Prepares, interprets, maintains, reviews
and undertake administration of contracts, organisational programs, special projects Administrator and negotiates variations to contracts on
Contracting and support services. behalf of an organisation.
Tasks Include: Grants
- developing, reviewing and negotiating variations to contracts, programs, projects Management
and services
- responding to inquiries and resolving problems concerning contracts, programs, Pricing / Cost
projects, services provided, and persons affected Analysis
- managing paperwork associated with contracts, programs, projects and services
Procurement 132211 Finance Plans, organises, directs, controls and
provided
Policy Manager coordinates the financial and accounting
- working with Project Managers, Architects, Engineering Professionals, owners
activities within an organisation.
and others to ensure that goals are met
- advising senior management on matters requiring attention and implementing
their decisions
- overseeing work by contractors and reporting on variations to work orders Purchasing 59113 Purchasing Prepares purchase orders, monitors supply
- preparing and reviewing submissions and reports concerning the organisation's Officer sources and negotiates contracts with
activities suppliers.
- collecting and analysing data associated with projects undertaken, and reporting
on project outcomes
- reviewing and arranging new office accommodation

APS Job Family Model 19


Administration
ADMINISTRATION roles perform a range of administrative tasks in support of an organisation or manager.

APS Job Family Model 21


4 digit
Administration
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
General 5311 GENERAL CLERKS perform a range of clerical and administrative tasks. Administrative 531111 General Clerk Performs a range of clerical and
Administrative Tasks Include: Support administrative tasks.
Support - recording, preparing, sorting, classifying and filing information Business 512111 Office Manager Organises and controls the functions
- sorting, opening and sending mail Management and resources of an office such as
- photocopying and faxing documents administrative systems and office
- preparing reports of a routine nature personnel.
- recording issue of equipment to staff
- receiving letters and telephone messages Data Entry 532111 Data Entry Operates a keyboard to input and
- transcribing information onto computers, and proofreading and correcting copy Operator transfer data into a computer for
- may provide customers with information about services storage, processing and transmission.
- may perform receptionist duties Mail 561411 Mail Clerk Collects, sorts and despatches mail
within an organisation.
Processing 531111 General Clerk Performs a range of clerical and
administrative tasks.
Executive 521 PERSONAL ASSISTANTS AND SECRETARIES perform organisational, clerical, Personal / 521111 Personal PERSONAL ASSISTANTS perform
Support secretarial and other administrative tasks in support of Managers and Professionals. Executive Assistant liaison, coordination and
Tasks Include: Assistance and organisational tasks in support of
- liaising with other staff about a range of matters relating to the organisation's Support Managers and Professionals.
operations Reception 542111 Receptionist RECEPTIONISTS receive and
- drafting and preparing documents such as briefing notes, memoranda and welcome visitors, patients, guests
correspondence and clients, and respond to inquiries
- maintaining appointment diaries and making travel arrangements and requests.
- processing mail, filing correspondence and maintaining records
- answering telephone calls and inquiries Governance
- taking and transcribing dictation of letters and other documents and Secretariat
Facilities and 1499 Other Hospitality, Retail and Service Managers Building 312112 Building Supervises construction sites, and
Property Maintenance Associate organises and coordinates the
and Fit Out material and human resources
required.
Facilities 149913 Facilities Organises, controls and coordinates
Management Manager the strategic and operational
management of facilities in a public
or private organisation.
Security 442299 Security SECURITY OFFICERS AND
Officers and GUARDS provide security and
Guards investigative services to
organisations and individuals.
APS Job Family Model 22
Communications and Marketing

COMMUNICATIONS AND MARKETING roles plan, develop, implement and evaluate information and communication strategies that create an understanding and
a favourable view of organisations, their goods and services, and their role in the community to both internal and external stakeholders.

APS Job Family Model 23


4 digit
Communications and Marketing
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
Campaigns 2251 ADVERTISING AND MARKETING PROFESSIONALS develop and coordinate Campaign 225111 Advertising Devises and coordinates advertising
and Marketing advertising strategies and campaigns, determine the market for new goods and services, Specialist campaigns which encourage
and identify and develop market opportunities for new and existing goods and services. consumers to purchase particular
Tasks Include: goods or services.
- planning, developing and organising advertising policies and campaigns to support
sales objectives Marketing 225113 Marketing Identifies market opportunities and
- advising executives and clients on advertising strategies and campaigns to reach target Specialist advises on the development,
markets, creating consumer awareness and effectively promoting the attributes of goods coordination and implementation of
and services plans for pricing and promoting an
- coordinating production of advertising campaigns involving specialised activities, such organisation's goods and services.
as artwork, copywriting, media scripting, television and film production and media
placement, within time and budget constraints Market 225112 Market Determines the market for new goods
- analysing data regarding consumer patterns and preferences Research Research and services, develops advertising
- interpreting and predicting current and future consumer trends Analyst strategies, and evaluates the best
- researching potential demand and market characteristics for new goods and services business sites for commercial
and collecting and analysing data and other statistical information organisations.
- supporting business growth and development through the preparation and execution of
marketing objectives, policies and programs
- commissioning and undertaking market research to identify market opportunities for
new and existing goods and services
- advising on all elements of marketing such as product mix, pricing, advertising and
sales promotion, selling, and distribution channels
Graphic 2324 GRAPHIC DESIGNERS, AND ILLUSTRATORS design information for visual and audio Graphic Design 232411 Graphic Plans, designs, develops and prepares
Design / communication, publication and display using print, film, electronic, digital and other Designer information for publication and
Illustration forms of visual and audio media. reproduction using text, symbols,
Tasks Include: pictures, colours and layout to achieve
- determining the objectives and constraints of the design brief by consulting with clients commercial and communication needs
and stakeholders with particular emphasis on tailoring
- undertaking research and analysing functional communication requirements the message for the intended
- formulating design concepts for the subject to be communicated audience.
- preparing sketches, diagrams, illustrations and layouts to communicate design Illustration 232412 Illustrator Plans, designs, develops, and
concepts prepares pictures and diagrams to
- negotiating design solutions with clients, management, sales and production staff communicate messages, clarify
- selecting, specifying or recommending functional and aesthetic materials and media for meaning, assist in presentations and
publication, delivery or display illustrate stories, using traditional and
- detailing and documenting the selected design for production digital media such as drawing, painting,
- supervising or carrying out production in the chosen media drafting, collage, models, photography,
- may archive information for future client use and image capture and manipulation

APS Job Family Model 24


4 digit
Communications and Marketing
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
software.

Public 2253 PUBLIC RELATIONS PROFESSIONALS plan, develop, implement and evaluate Change 225311 Public Plans, develops, implements and
Relations and information and communication strategies that create an understanding and a favourable Management Relations evaluates information and
Stakeholder view of organisations, their goods and services, and their role in the community. Professionals communication strategies that create
Management Tasks Include: an understanding and a favourable
- planning and organising publicity campaigns and communication strategies view of an organisation, its goods and
- advising executives on the public relations implications of their policies, programs and services, and its role in the community.
practices Community 224912 Liaison Establishes and facilitates
- preparing and controlling the issue of news and press releases Liaison Officer communication between different
- undertaking and commissioning public opinion research, analysing the findings and community groups, organisations and
planning public relations and promotional campaigns governments.
- organising special events, seminars, entertainment, competitions and social functions to
promote goodwill and favourable publicity Conference and 149311 Conference CONFERENCE AND EVENT
- representing organisations and arranging executive interviews with publicity media / or Event and Event ORGANISERS organise and
- attending business, social and other functions to promote the organisation Organisation Organisers coordinate services for conferences,
- commissioning and obtaining photographs and other illustrative material events, functions, banquets and
- selecting, appraising and revising material submitted by publicity writers, seminars.
Photographers, Illustrators and others to create favourable publicity Messaging 225311 Public Plans, develops, implements and
Relations evaluates information and
Professionals communication strategies that create
an understanding and a favourable
view of an organisation, its goods and
services, and its role in the community.
Public Relations 225311 Public Plans, develops, implements and
Relations evaluates information and
Professionals communication strategies that create
an understanding and a favourable
view of an organisation, its goods and
services, and its role in the community.
Relationship / 224912 Liaison Establishes and facilitates
Stakeholder Officer communication between different
Management community groups, organisations and

APS Job Family Model 25


4 digit
Communications and Marketing
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
governments.

Writers and 2124 JOURNALISTS AND OTHER WRITERS research and compile news stories, write and Editing 212412 Newspaper Plans and directs editing of a publication,
Editors edit news reports, commentaries and feature stories for presentation in print and or Periodical such as a newspaper, magazine or
electronic media, and compose written material to advertise goods and services. Editor journal, in accordance with editorial
- determining advertising approach by consulting clients and management, and studying policies and guidelines and accepted
products to establish principal selling features rules of grammar, style and format prior to
- writing advertisements for press, radio, television, cinema screens, billboards, printing and distribution.
catalogues and shop displays Journalism / 212499 Journalists This occupation group covers
- making decisions about the specific content of publications in conjunction with other Authoring / and Other Journalists and Other Writers not
senior editors and in accordance with editorial policies and guidelines Writing Writers elsewhere classified.
- reviewing copy for publication to ensure conformity with accepted rules of grammar, Speech Writing 212499 Journalist This occupation group covers
style and format, coherence of story, and accuracy, legality and probity of content and Other Journalists and Other Writers not
- collecting and analysing facts about newsworthy events from interviews, printed matter, Writers elsewhere classified.
investigations and observations Technical 212415 Technical Researches and writes technical
- writing news reports, commentaries, articles and feature stories for newspapers, Writing Writer information-based material and
magazines, journals, television and radio on topics of public interest documentation for articles, manuals,
- researching and writing technical, information-based material and documentation for text books, handbooks, or multimedia
manuals, text books, handbooks and multimedia products products, usually for education or
- critically discussing daily news topics in the editorial columns of newspapers and corporate purposes.
reviewing books, films and plays

APS Job Family Model 26


Compliance and Regulation

COMPLIANCE AND REGULATION roles examine, assess, inspect and investigate compliance with applicable legislation and organisational frameworks.

APS Job Family Model 27


4 digit
Compliance and Regulation
Job function ANZSCO
ANZSC 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
O code
Enforcement 5995 INSPECTORS AND REGULATORY OFFICERS administer and enforce government Border
and corporate regulations and standards. Enforcement
Tasks Include: Operations
- identifying pest and weed problems and determining treatments and management Cargo 599511 Customs Officer Alternative Title:
- searching aircraft, vehicles, premises and people, and checking documents and Examination Customs Inspector
goods to detect illegal activities such as undocumented cargo, prohibited goods and Administers and enforces customs and
illegal aliens related legislation, and assists with
customs control of overseas
passengers, crew, aircraft, ships,
cargo, mail and bond stores.
Debt Recovery 599311 Debt Collector Collects consumer, commercial,
Enforcement insurance and other forms of debt for
clients, makes arrangements to settle
overdue accounts, formalises payment
arrangements and follows up until
accounts are fully paid. Registration or
licensing may be required.
Dog Handing / 361111 Dog Handler or Teaches dogs to obey commands and
Training Trainer undertake specific tasks.
Quarantine 311313 Quarantine Inspects incoming animals, plants, and
Officer animal and plant products to ensure
compliance with laws and regulations
to prevent the spread of exotic pests
and diseases.

Removals 599513 Immigration Examines and assesses the entry of


Officer people from other countries,
administers visas and residency
applications according to immigration
legislation, rules and policies, and,
where necessary, uses legal powers to
detain and remove illegal entrants.
Inspection 3113 PRIMARY PRODUCTS INSPECTORS inspect animals, plants and agricultural Biosecurity 311313 Quarantine Inspects incoming animals, plants, and
produce and facilities to ensure compliance with government and industry standards Officer animal and plant products to ensure
with respect to quality, health and licensing. compliance with laws and regulations
Tasks Include: to prevent the spread of exotic pests
- inspecting animals, plants and agricultural produce to identify product quality issues, and diseases.

APS Job Family Model 28


4 digit
Compliance and Regulation
Job function ANZSCO
ANZSC 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
O code
and providing advice to producers Meat Inspection 311312 Meat Inspector Inspects animal carcasses, internal
- auditing and monitoring quality procedures at farms and food handling and organs and meat processing facilities
processing facilities to ensure compliance with required standards for disease to ensure compliance with
- testing samples of produce for quality, size and purity government and industry standards
- ensuring that required standards of hygiene are observed at storage, processing and with respect to quality and health
packing facilities and in transport vehicles
- advising primary producers on economic aspects of disease eradication and
informing producers and the general public of the health implications of diseases and Primary 311399 Primary This occupation group covers Primary
impurities Products Products Products Inspectors not elsewhere
- advising on the identification of pests and diseases and on regulations pertaining to Inspection Inspectors classified.
grading, packing and loading of products Taxation 599516 Taxation Inspects and assesses taxation
- examining imported plants and animals, and products, such as timber, seeds and Inspection Inspector returns to ensure compliance with
dried fruits, and making quarantine arrangements government legislation, and
- patrolling and investigating waterways for unlawful fishing activities and the removal investigates suspected breaches of
of protected marine life taxation legislation.
- educating, advising and providing information on a wide range of topics relating to
Water
fish and their protection
Inspection
- may initiate or assist in legal action to enforce regulations
Weight and
Measurement
Inspection
Investigation 5995 INSPECTORS AND REGULATORY OFFICERS administer and enforce government Investigation
and corporate regulations and standards.
Tasks Include: Movement
- searching aircraft, vehicles, premises and people, and checking documents and Monitoring
goods to detect illegal activities such as undocumented cargo, prohibited goods and Trade
illegal aliens Remedies Case
Management
Maritime Maritime
Response
Marine
Standards
Specialist
Regulation / 5995 INSPECTORS AND REGULATORY OFFICERS administer and enforce government Character
Compliance and corporate regulations and standards.
Tasks Include: Community
- examining and assessing visas and residency applications Detention

APS Job Family Model 29


4 digit
Compliance and Regulation
Job function ANZSCO
ANZSC 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
O code
Compliance
Assessment
Compliance
Case
Management
Compliance
Field
Detained Goods
Management
Detention
Assessment
Detention
Operations
Entry Officer 599512 Immigration Examines and assesses the entry of
Officer people from other countries,
administers visas and residency
applications according to immigration
legislation, rules and policies, and,
where necessary, uses legal powers to
detain and remove illegal entrants.
Identity

Status
Resolution
Trade
Assessment
Visa Processing 599513 Immigration Examines and assesses the entry of
Officer people from other countries,
administers visas and residency
applications according to immigration
legislation, rules and policies, and,
where necessary, uses legal powers to
detain and remove illegal entrants.

APS Job Family Model 30


Engineering and Technical

ENGINEERING AND TECHNICAL roles plan, organise, direct, control, coordinate or provide advice on the engineering and technical operations and tasks within
organisations.

APS Job Family Model 31


4 digit
Engineering and Technical
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Education and 2491 EDUCATION ADVISERS AND REVIEWERS conduct educational research, develop Education 249111 Education Conducts educational research and
Training course curricula and associated teaching materials for use by educational institutions, Adviser develops course curricula and
and review and examine the work of teachers and the results from curriculum associated teaching materials for use
programs in school settings. by educational institutions.
Specialist 249 Miscellaneous It includes Education Advisers and
Training Education Reviewers, Private Tutors and
Professionals Teachers, and Teachers of English to
Speakers of Other Languages.
Training and 242211 Vocational Teaches one or more subjects within a
Assessment Education prescribed course of study at a
Teacher (AUS) technical and further education
(TAFE) institute, polytechnic or other
training institute to tertiary students for
vocational education and training
purposes. Registration or licensing is
required.
Engineering 233 ENGINEERING PROFESSIONALS design, plan and organise the testing, Chemical / 2331 Chemical and CHEMICAL AND MATERIALS
construction, installation and maintenance of structures, machines and their Materials Materials ENGINEERS design and prepare
components, and production systems and plants, and plan production schedules and Engineering Engineers specifications for chemical process
work procedures to ensure engineering projects are undertaken efficiently and in a systems and the construction and
cost effective manner. operation of commercial-scale
Tasks Include: chemical plants, supervise industrial
- planning and designing chemical process systems, civil engineering projects, processing and fabrication of products
electrical power equipment and facilities, electronic components used in computer and undergoing physical and chemical
industrial applications, mechanical equipment and systems, mining and drilling change, and investigate the properties
operations, and other engineering projects of metals, ceramics, polymers and
- drafting and interpreting specifications, drawings and plans, and determining other materials and assess and
construction methods develop their engineering and
- supervising the construction of structures, water and gas supply and transportation commercial applications.
systems, and the manufacture, installation, operation and maintenance of equipment, Civil 233211 Civil CIVIL ENGINEERING
machines and plant Engineering Engineering PROFESSIONALS design, plan,
- organising and managing project labour and the delivery of materials, plant and Professionals organise and oversee the construction
equipment of civil engineering projects such as
- estimating total costs and preparing detailed cost plans and estimates as tools for dams, bridges, pipelines, gas and
budgetary control water supply schemes, sewerage
- resolving design and operational problems in the various fields of engineering systems, roads, airports and other
through the application of engineering technology structures; analyse the likely

APS Job Family Model 32


4 digit
Engineering and Technical
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
behaviour of soil and rock when
placed under pressure by proposed
structures and design structural
foundations; analyse the statical
properties of all types of structures
and test the behaviour and durability
of materials used in their construction;
plan and develop transportation
systems; and estimate and monitor
the construction costs of projects.
Electrical 223311 Electrical ELECTRICAL ENGINEERS design,
Engineering Engineers develop and supervise the
manufacture, installation, operation
and maintenance of equipment,
machines and systems for the
generation, distribution, utilisation and
control of electric power.
Electronics 233411 Electronics ELECTRONICS ENGINEERS design,
Engineering Engineers develop, adapt, install, test and
maintain electronic components,
circuits and systems used for
computer systems, communication
systems, entertainment, transport and
other industrial applications.
Engineering 133211 Engineering Plans, organises, directs, controls and
Management Manager coordinates the engineering and
technical operations of an organisation.
Industrial / 2335 Industrial, INDUSTRIAL, MECHANICAL AND
Mechanical / Mechanical and PRODUCTION ENGINEERS design,
Production Production organise and oversee the
Engineering Engineers construction, operation and
maintenance of mechanical and
process plant and installations,
establish programs for the
coordination of manufacturing
activities, and ensure usage of
resources is cost effective.

APS Job Family Model 33


4 digit
Engineering and Technical
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Marine 231212 Ship's Engineer Controls and manages the operation
Engineering and maintenance of a ship's plant and
equipment. Registration or licensing is
required.
Other 233999 Other This unit group covers Engineering
Engineering Engineering Professionals not elsewhere
Professionals classified.
Technician 312 BUILDING AND ENGINEERING TECHNICIANS perform tests and provide technical Architectural / 3121 Architectural, ARCHITECTURAL, BUILDING AND
support to Construction Managers, Architects and Engineering Professionals in Building / Building and SURVEYING TECHNICIANS perform
research, design, construction, operation and maintenance of equipment, distribution Surveying Surveying technical functions to assist
systems and installations, and resource estimation and site inspection. Technicians Technicians Construction Managers, Architects
and Surveyors by supervising and
inspecting construction sites,
estimating time, costs and resources,
inspecting plumbing work, and
collecting and evaluating survey data
and preparing maps and plans.
CCTV, Radio 313211 Radio Installs, maintains, repairs and
and Satellite Communications diagnoses malfunctions of microwave,
Technicians Technician telemetry, multiplexing, satellite and
other radio and electromagnetic wave
communication systems.
Civil 3122 Civil CIVIL ENGINEERING
Engineering Engineering DRAFTSPERSONS AND
Draftsperson / Draftsperson TECHNICIANS assist in civil
Technicians and Technicians engineering research, design,
construction, operations and
maintenance.
Electrical 3122 Electrical ELECTRICAL ENGINEERING
Engineering Engineering DRAFTSPERSONS AND
Draftsperson / Draftsperson TECHNICIANS assist in electrical
Technicians and Technicians engineering research, design,
manufacture, assembly, construction,
operation and maintenance of
equipment, facilities and distribution
systems.

APS Job Family Model 34


4 digit
Engineering and Technical
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Electronics 3122 Electronics ELECTRONIC ENGINEERING
Engineering Engineering DRAFTSPERSONS AND
Draftsperson / Draftsperson TECHNICIANS assist in electronic
Technicians and Technicians engineering research, design,
manufacture, assembly, construction,
operation and maintenance of
equipment, facilities and distribution
systems.
Mechanical 3122 Mechanical MECHANICAL ENGINEERING
Engineering Engineering DRAFTSPERSONS AND
Draftsperson / Draftsperson TECHNICIANS assist in mechanical
Technicians and Technicians engineering research, design,
manufacture, construction, operation
and maintenance of machines,
manufacturing equipment, mechanical
installations and facilities.
Other Building / 312999 Other Building This unit group covers Building and
Engineering and Engineering Engineering Technicians not
Draftsperson Technicians elsewhere classified.
/Technicians

Examination Forensic
Document
Examination
Patents 224914 Patents Investigates and reports on patent
Examination Examiner applications to assess their
compliance with the requirements of
the Patents Act. Registration or
licensing may be required.
Plant Breeders
Rights
Examination
Trademark /
Design
Examination

APS Job Family Model 35


4 digit
Engineering and Technical
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Trade Technical

Land and Asset 224511 Land Economist Provides advice on the administration
Asset Management and use of land and property.
Management (Land and
Property)
Cartography/ 312116 Surveying or Collects, records and evaluates
Surveying Cartographic survey data and prepares maps,
Technician charts and plans in support of
Surveyors or Cartographers.
Registration or licensing may be
required.
Urban / 232611 Urban and Develops and implements plans and
Regional Regional policies for the controlled use of urban
Planning Planners and rural land, and advises on
economic, environmental and social
factors affecting land use.
Valuation 224512 Valuer Assesses the value of land, property,
commercial equipment, merchandise,
personal effects, household goods
and objects of art. Registration or
licensing may be required.

APS Job Family Model 36


Information and Communications Technology

ICT roles plan, organise, direct, control, coordinate and support the ICT strategies, plans and operations of an organisation to ensure the ICT infrastructure and
software supports the organisation's overall operations and priorities.

APS Job Family Model 37


4 digit
ICT
Job function Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role Job role description ANZSCO description
name description code name
code
Business The Coordination 1351 ICT MANAGERS plan, organise, direct, Business Analysis of the business 261111 ICT Business Identifies and communicates with users
Change of ICT projects and control and coordinate the acquisition, Process functions, processes and Analyst to formulate and produce a
programs and development, maintenance and use of Analysis / associated requirements specification to create
ownership of computer and telecommunication Design needs/capabilities, including system and software solutions.
business process systems within organisations. the definition of user
design and Tasks Include: requirements, leading to the
analysis - analysing information needs and design and development of
specifying technology to meet those Agency ICT systems.
needs
- formulating and directing information Programme The Planning & coordination 135112 ICT Project Plans, organises, directs, controls and
and communication technology and Project of ICT portfolios, programs Manager coordinates quality accredited ICT
strategies, policies and plans Management & Projects. projects. Accountable for day-to-day
- directing the selection and installation of operations of resourcing, scheduling,
ICT resources and the provision of user prioritisation and task coordination, and
training meeting project milestones, objectives
- directing ICT operations and setting and deliverables within agreed
priorities between system developments, timeframes and budgets.
maintenance and operations
- overseeing the security of ICT systems.
IT Business The Governance 135 ICT MANAGERS plan, organise, direct, Procurement The procurement of ICT 591113 Purchasing Prepares purchase orders, monitors
Management of Agency ICT control and coordinate the acquisition, and Vendor resources, management of Officer supply sources and negotiates
capability, delivery development, maintenance and use of Relations suppliers and assets. contracts with suppliers.
and quality computer and telecommunication Quality Ensuring that the agreed 263211 ICT Quality Creates, maintains and manages
systems within organisations. Assurance quality standards are Assurance technical quality assurance processes
Tasks Include: adhered to and that best Engineer and procedures to assess efficiency,
- analysing information needs and practice is promulgated. validity, value and functional
specifying technology to meet those performance of computer systems and
needs environments, and audits systems to
- formulating and directing information ensure compliance with, and
and communication technology adherence to, accredited internal and
strategies, policies and plans external industry quality standards and
- directing the selection and installation of regulations. May supervise the work of
ICT resources and the provision of user ICT quality assurance teams.
training
- directing ICT operations and setting Strategic Making a contribution to the 135111 Chief Plans, organises, directs, controls and
priorities between system developments, Leadership overall planning, direction, Information coordinates the ICT strategies, plans
maintenance and operations governance and quality of Officer and operations of an organisation to
- overseeing the security of ICT systems performance of the ensure the ICT infrastructure supports

APS Job Family Model 38


4 digit
ICT
Job function Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role Job role description ANZSCO description
name description code name
code
Information Systems. the organisation's overall operations
and priorities.

Service The Installation, 262 DATABASE AND SYSTEMS Databases and The administration, 262111 Database Plans, develops, configures, maintains
Delivery maintenance and ADMINISTRATORS, AND ICT Data monitoring and maintenance Administrator and supports an organisation's
operation of SECURITY SPECIALISTS plan, develop, of databases database management system in
information maintain, manage and administer accordance with user requirements
systems organisations' database management ensuring optimal database integrity,
systems, operating systems and security security, backup, reliability and
policies and procedures to ensure performance.
optimal database and system integrity,
security, backup, reliability and
performance.
Tasks Include:
- designing and maintaining database Information / The control and exploitation 2247 Information MANAGEMENT AND
architecture, data structures, tables, Knowledge of information to meet the and ORGANISATION ANALYSTS assist
dictionaries and naming conventions to Management needs of an organisation Organisation organisations to achieve greater
ensure the accuracy and completeness (strategy, policy, design, Professionals efficiency and solve organisational
of all data master files sourcing, maintenance, (Knowledge problems, and study organisational
- performing the operational analysis, storage, Manager) structures, methods, systems and
establishment and preventive compliance, use, procedures.
maintenance of backups, recovery combination and
procedures, and enforcing security and interpretation).
integrity controls Infrastructure The administration, 313111 Hardware Supports and maintains computer
- implementing and administering and Facilities monitoring and maintenance Technician systems and peripherals by installing,
database documentation, guidelines, of ICT infrastructure and configuring, testing, troubleshooting,
policies and procedures facilities. and repairing hardware.
- testing database systems and

APS Job Family Model 39


4 digit
ICT
Job function Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role Job role description ANZSCO description
name description code name
code
upgrades, such as debugging, tracking, Networks and The operation and control of 263 ICT Network ICT NETWORK AND SUPPORT
reproduction, logging and resolving all Telecommunica all LAN, WAN and and Support PROFESSIONALS research, analyse,
identified problems, according to tions Telecommunications Professionals plan, design, install, monitor and
approved quality testing scripts, equipment. maintain ICT systems to support the
procedures and processes business needs of organisations and
- accepting responsibility for the individuals.
processes, procedures and operational
management associated with system
security and disaster recovery planning
- liaising with security vendors, suppliers,
service providers and external resources;
analysing, recommending, installing and
maintaining software security
applications; and monitoring contractual
obligations, performance delivery and
service level agreements
- troubleshooting and providing service
support in diagnosing, resolving and
repairing server-related hardware and
software malfunctions, encompassing
workstations and communication
infrastructure
- preparing and maintaining
documentation, policies and instructions,
and recording and detailing operational
procedures and system logs
- ensuring that the design of computer
sites allows all components to fit together
and work properly, and monitoring and
adjusting the performance of networks
- continually surveying the current
computer site to determine future
network needs and making
recommendations for enhancements in
the implementation of future servers and
networks

APS Job Family Model 40


4 digit
ICT
Job function Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role Job role description ANZSCO description
name description code name
code
Security The operation of information 262112 ICT Security Establishes, manages and
security controls to maintain Specialist administers an organisation's ICT
confidentiality and integrity, security policy and procedures to
including the authorisation ensure preventive and recovery
and monitoring of access to strategies are in place, and minimise
ICT facilities or infrastructure the risk of internal and external
in accordance with security threats.
established organisational
security policy.
Service The management of ICT 135199 ICT This occupation group covers ICT
Management systems and services in Managers Managers not elsewhere classified.
relation to their contribution Nec
to business performance.
The management of bought-
in services & outsourced
services.

Systems The installation, 262113 Systems Plans, develops, installs,


Administration administration and Administrator troubleshoots, maintains and
maintenance of system supports an operating system and
software such as operating associated server
systems, data management hardware, software and databases
products, office automation ensuring optimum system integrity,
products and other utility security, backup and performance.
software.
Service Support The provision of 3131 ICT SUPPORT TECHNICIANS provide Helpdesk / The management and 313112 ICT Support Provides support, education and
ICT service support for the deployment and Support resolution of incidents and Officer guidance in the deployment and
support to help maintenance of computer infrastructure problems throughout the maintenance of computer
ensure the and web technology and the diagnosis information system lifecycle. infrastructure and the diagnosis and
effective delivery and resolution of technical problems. resolution of technical problems and
of Information Tasks Include: issues. May work in a call centre.

APS Job Family Model 41


4 digit
ICT
Job function Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role Job role description ANZSCO description
name description code name
code
Systems - determining software and hardware Training and The provision of learning & 2232 ICT Trainers ICT TRAINERS analyse and
requirements to provide solutions to Development development support evaluate information-based system
problems services in the form of training needs and objectives, and
- responding to inquiries about software documentation, training, develop, schedule and conduct ICT-
and hardware problems eLearning and facilitation. based system training programs and
- adapting existing programs to meet courses.
users' requirements
- installing and downloading appropriate
software
- ensuring efficient use of applications
and equipment
- implementing computer networks
- designing and maintaining web sites
- repairing and replacing peripheral
equipment such as terminals, printers
and modems
- may work in a call centre
Solutions The analysis, 261 BUSINESS AND SYSTEMS ANALYSTS, Development The creation, testing and 2613 Software and SOFTWARE AND APPLICATIONS
Development design and AND PROGRAMMERS work with users and documenting of new and Applications PROGRAMMERS design, develop,
development of to formulate system requirements, Programming amended programs and Programmers test, maintain and document
solutions to develop system plans and software from supplied program code in accordance with
support business documentation, review and evaluate specifications in accordance user requirements, and system and
needs and existing systems, and design and modify with agreed standards. technical specifications.
requirements systems to meet users' business needs,
create audiovisual applications, and
develop, test and maintain code for

APS Job Family Model 42


4 digit
ICT
Job function Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role Job role description ANZSCO description
name description code name
code
computer applications and web sites. Systems The analysis of the business 261112 Systems Evaluates processes and methods
Tasks Include: Analysis and project/program needs, Analyst used in existing ICT systems,
- identifying, formulating and Design incorporating the design of proposes modifications, additional
documenting user ICT requirements ICT systems that satisfy system
- providing advice, guidance, expertise these needs. components or new systems to meet
and assistance in the system project user needs as expressed in
decision making process and in the specifications and other
development of system proposals and documentation.
strategies
- identifying and evaluating inefficiencies,
deficiencies and limitations in existing
systems and associated processes,
procedures and methods, and
recommending optimal business
practices, and system functionality and
behaviour
- testing, debugging, diagnosing and Web and The authoring and 313113 Web Designs, builds and maintains web
correcting problems to ensure acceptable Multimedia publishing of information in Administrator sites, and provides web technology
quality and integrity of the system, and Content various forms (text, video, solutions and services.
that programs and applications perform Development graphical) via websites and
to specification intranets.
- designing and developing digital
animations, imaging, presentations,
games, video clips, and Internet
applications using multimedia software,
tools and utilities, interactive graphics
and programming language
Solutions The coordination 2632 ICT SUPPORT AND TEST ENGINEERS Systems The integration, release and 3131 ICT Support ICT SUPPORT TECHNICIANS
Implementation of the release of develop procedures and strategies to Integration and deployment of components Technicians provide support for the deployment
ICT solutions support, create, maintain and manage Deployment and/or subsystems and their and maintenance of computer
technical quality assurance processes interfaces in order to create infrastructure and web technology
and guidelines and systems operational services. and the diagnosis and resolution of
infrastructure, investigate, analyse and technical problems.
resolve system problems and
performance issues, and test the
behaviour, functionality and integrity of
systems.

APS Job Family Model 43


4 digit
ICT
Job function Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role Job role description ANZSCO description
name description code name
code
Testing The testing of components 2632 ICT Support ICT SUPPORT AND TEST
and/or subsystems and their & Test ENGINEERS develop procedures
interfaces, in order to Engineers and strategies to support, create,
improve their quality. maintain and manage technical
quality assurance processes and
guidelines and systems
infrastructure, investigate, analyse
and resolve system problems and
performance issues, and test the
behaviour, functionality and integrity
of systems.

APS Job Family Model 44


Information and Knowledge Management

INFORMATION AND KNOWLEDGE MANAGEMENT roles develop, maintain, implement and deliver systems for keeping, updating, accessing and preserving
records, files, information, historical documents and artefacts.

APS Job Family Model 45


Information and Knowledge Management
4 digit
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
Librarians 2246 LIBRARIANS develop, organise and manage library services such as collections of Librarian 224611 Librarian Develops, organises and manages
information, recreational resources and reader information services. library services such as collections of
Tasks Include: information, recreational resources
- developing and implementing library and information policies and services and
- examining publications and materials, interviewing publishers' representatives, and
consulting with others to select library materials
- reviewing, evaluating and modifying services in response to user needs
- providing assistance to clients in accessing library resources
- managing library systems for recording and organising library holdings, acquisitions Library 599711 Library Issues, receives and shelves library
and purchases, reader registrations and loan transactions, and supervising indexing, Assistant Assistant items and maintains associated
filing and retrieval activities records.
- managing inter-library loan systems and information networks
- undertaking information research activities on behalf of clients
- selecting, ordering, classifying and cataloguing library and information resources
- monitoring collection development and culling programs
- supervising and training other library staff
- may plan and direct library promotion and outreach activities
Records and 2242 ARCHIVISTS, CURATORS AND RECORDS MANAGERS develop, maintain, Archivist 224211 Archivist Analyses and documents records,
Knowledge implement and deliver systems for keeping, updating, accessing and preserving and plans and organises systems
records, files, information, historical documents and artefacts. and procedures for the safekeeping
Tasks Include: of records and historically valuable
- evaluating and preserving records for administrative, historical, legal, evidential and documents.
other purposes Curator 224212 Gallery or Plans and organises a gallery or
- preparing record-keeping systems, indexes, guides and procedures for archival Museum museum collection by drafting
research and for the retention and destruction of records Curator collection policies and arranging
- identifying and classifying specimens and objects, and arranging restoration work acquisitions of pieces. Registration
- examining items and arranging examinations to determine condition and authenticity or licensing may be required.
- designing and revising medical record forms
- managing organisations' central records systems Genealogy
- analysing the record-keeping needs of organisations, and translating these needs Information 2247 Information and Management and Organisation
into record management systems Management Organisation analysts assist organisations to
- maintaining computerised and other record management systems and record forms, Professionals achieve greater efficiency and solve
and advising on their usage (Knowledge organisational problems, and study
- controlling access to confidential information, and recommending codes of practice Manager) organisational structures, methods,
and procedures for accessing records systems and procedures.
- developing record cataloguing, coding and classification systems, and monitoring Knowledge 224999 Information and This occupation group includes
their use Management Organisation Information and Organisation
Professionals Professionals not elsewhere
classified.
APS Job Family Model 46
Information and Knowledge Management
4 digit
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
Records 224214 Records Designs, implements and
Management Manager administers record systems and
related information services, to
support efficient access, movement,
updating, storage, retention and
disposal of files and other
organisational records.

APS Job Family Model 47


Intelligence

INTELLIGENCE roles performed in support of military operations, policy operations as well as warning and estimative intelligence.

APS Job Family Model 49


4 digit
Intelligence
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
Collection and 2244 INTELLIGENCE AND POLICY ANALYSTS collect and analyse information and data to Border 224411 Intelligence Collects and analyses information and
Analysis produce intelligence and to develop and analyse policies guiding the design, Intelligence Officer data to produce intelligence for an
implementation and modification of government and commercial operations and organisation to support planning,
programs.
operations and human resource
Tasks Include:
- determining organisational and client intelligence requirements functions.
- organising, collecting, collating and analysing data, and developing intelligence Cyber 224411 Intelligence Collects and analyses information and
information such as electronic surveillance Intelligence Officer data to produce intelligence for an
- ascertaining the accuracy of data collected and reliability of sources organisation to support planning,
- conducting threat and risk assessments and developing responses operations and human resource
- liaising and consulting with program administrators and other interested parties to
functions.
identify policy needs
- reviewing existing policies and legislation to identify anomalies and out-of-date Data Mining 224411 Intelligence Collects and analyses information and
provisions Officer data to produce intelligence for an
- researching social, economic and industrial trends, and client expectations of organisation to support planning,
programs and services provided operations and human resource
- formulating and analysing policy options, preparing briefing papers and functions.
recommendations for policy changes, and advising on preferred options
Entity Targeting 224411 Intelligence Collects and analyses information and
- assessing impacts, financial implications, interactions with other programs and
political and administrative feasibility of policies Officer data to produce intelligence for an
organisation to support planning,
operations and human resource
functions.
Geospatial 224411 Intelligence Collects and analyses information and
Intelligence Officer data to produce intelligence for an
organisation to support planning,
operations and human resource
functions.
Human 224411 Intelligence Collects and analyses information and
Intelligence Officer data to produce intelligence for an
organisation to support planning,
operations and human resource
functions.
Imagery 224411 Intelligence Collects and analyses information and
Officer data to produce intelligence for an
organisation to support planning,
operations and human resource

APS Job Family Model 50


4 digit
Intelligence
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
functions.

Intelligence 224411 Intelligence Collects and analyses information and


Analysis Officer data to produce intelligence for an
organisation to support planning,
operations and human resource
functions.
Other Covert 224411 Intelligence Collects and analyses information and
Officer data to produce intelligence for an
organisation to support planning,
operations and human resource
functions.
Signals 224411 Intelligence Collects and analyses information and
Officer data to produce intelligence for an
organisation to support planning,
operations and human resource
functions.
Surveillance 224411 Intelligence Collects and analyses information and
Officer data to produce intelligence for an
organisation to support planning,
operations and human resource
functions.
Production and 2244 INTELLIGENCE AND POLICY ANALYSTS collect and analyse information and data to Counter 224411 Intelligence Collects and analyses information and
Dissemination produce intelligence and to develop and analyse policies guiding the design, Intelligence Officer data to produce intelligence for an
implementation and modification of government and commercial operations and organisation to support planning,
programs.
operations and human resource
Tasks Include:
- determining organisational and client intelligence requirements functions.

APS Job Family Model 51


4 digit
Intelligence
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
- organising, collecting, collating and analysing data, and developing intelligence Intelligence 224411 Intelligence Collects and analyses information and
information such as electronic surveillance Assessment Officer data to produce intelligence for an
- ascertaining the accuracy of data collected and reliability of sources
organisation to support planning,
- conducting threat and risk assessments and developing responses
- liaising and consulting with program administrators and other interested parties to operations and human resource
identify policy needs functions.
- reviewing existing policies and legislation to identify anomalies and out-of-date
provisions
- researching social, economic and industrial trends, and client expectations of Liaison 224411 Intelligence Collects and analyses information and
programs and services provided Officer data to produce intelligence for an
- formulating and analysing policy options, preparing briefing papers and organisation to support planning,
recommendations for policy changes, and advising on preferred options operations and human resource
- assessing impacts, financial implications, interactions with other programs and functions.
political and administrative feasibility of policies

Governance 2245 INTELLIGENCE AND POLICY ANALYSTS collect and analyse information and data to Cyber Security
and Policy produce intelligence and to develop and analyse policies guiding the design,
implementation and modification of government and commercial operations and
programs.
Tasks Include:
- determining organisational and client intelligence requirements
- organising, collecting, collating and analysing data, and developing intelligence Government
information such as electronic surveillance Infrastructure
- ascertaining the accuracy of data collected and reliability of sources and Base
- conducting threat and risk assessments and developing responses Security Policy
- liaising and consulting with program administrators and other interested parties to
identify policy needs National
- reviewing existing policies and legislation to identify anomalies and out-of-date Security Advice
provisions
- researching social, economic and industrial trends, and client expectations of
programs and services provided
- formulating and analysing policy options, preparing briefing papers and
recommendations for policy changes, and advising on preferred options Personnel
- assessing impacts, financial implications, interactions with other programs and Security
political and administrative feasibility of policies

APS Job Family Model 52


Legal and Parliamentary

LEGAL and PARLIAMENTARY roles support the provision of, or provide, legal advice, prepare and draft legal documents, conduct negotiations on behalf of
clients, plead cases in courts and tribunals, hear legal and other matters in courts and tribunals, and interpret, analyse, administer and review the law. Also includes
roles that provide Ministerial / Cabinet and Parliamentary advice and support.

APS Job Family Model 53


4 digit
Legal and Parliamentary
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Judicial and 2712 JUDICIAL AND OTHER LEGAL PROFESSIONALS hear legal and other matters in Judge 271211 Judge Presides over civil and criminal
Other Legal courts and tribunals; interpret, analyse, administer and provide advice on the law; and proceedings in a court of law.
Professional draft legislation.
Tasks Include:
- researching statutes and previous court decisions relevant to cases
- conducting trials and hearings Legal 271299 Judicial and This occupation group covers
- calling and questioning witnesses Professional other Legal Judicial and Other Legal
- hearing and evaluating arguments and evidence in civil and criminal summary Professionals Professionals not elsewhere
matters classified. Registration or licensing
- deciding penalties and sentences within statutory limits, such as fines, bonds and may be required.
detention, awarding damages in civil matters, and issuing court orders Magistrate 271212 Magistrate Hears criminal matters to determine
- exercising arbitral powers if resolution is not achieved or seems improbable through whether defendants will be
conciliation committed for trial and adjudicates
- preparing settlement memoranda and obtaining signatures of parties minor criminal offences without a
- advising government of legal, constitutional and parliamentary matters and drafting jury.
bills and attending committee meetings during consideration of bills Tribunal 271213 Tribunal Hears industrial, administrative or
- advising clients and agents on legal and technical matters Member Member other disputes to assist in resolving
differences and to arbitrate on
issues.
Lawyer / Legal 2713 SOLICITORS provide legal advice, prepare and draft legal documents, and conduct Lawyer 271311 Solicitor Provides legal advice, prepares and
Adviser negotiations on behalf of clients on matters associated with the law. drafts legal documents, and
Tasks Include: conducts negotiations on behalf of
- interviewing clients to determine the nature of problems, and recommending and clients on matters associated with
undertaking appropriate legal action the law. Registration or licensing is
- preparing cases for court by conducting investigations, undertaking research, required.
arranging witness preparation and attendance, and giving notice of court actions
- representing clients in court Legal Adviser 271299 Judicial and This occupation group covers
- preparing and critically reviewing contracts between parties other Legal Judicial and Other Legal
- providing advice Professionals Professionals not elsewhere
classified. Registration or licensing
may be required.
Legal and 5992 COURT AND LEGAL CLERKS provide administrative and operational support to Legal Clerk of Court 599211 Clerk of Court Administers court registry services
Court Officer Professionals by performing clerical work associated with the functions of courts, legal and performs administrative
practices and the administration of trusts and estates. functions in support of Judges and
Tasks Include: Magistrates.
- listing actions for hearing and processing documentation for court actions Court Officer 599213 Court Orderly Provides operational support to a
- documenting details of court proceedings, actions and decisions court or registry.

APS Job Family Model 54


4 digit
Legal and Parliamentary
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
- enforcing the law as an officer of the court by executing court orders such as eviction Freedom of 224214 Records Designs, implements and
notices Information Manager administers record systems and
- serving legal orders and documents such as summonses and subpoenas related information services, to
- organising jury and witness lists, and summonsing and swearing in juries and support efficient access, movement,
witnesses updating, storage, retention and
- maintaining order in court and hearing rooms and adjacent areas disposal of files and other
- assisting Solicitors in areas of conveyancing, contracts, common law, probate and organisational records.
other legal practice matters Legal 521212 Legal Secretary Performs secretarial, clerical and
- satisfying statutory requirements, establishing beneficial entitlements and distributing Administration other administrative tasks in support
assets of Legal Professionals applying
- maintaining probate and trust files, investing trust funds and administering accounts knowledge of legal terminology,
procedures and documents.
Legal Officer 599214 Law Clerk Performs specialised clerical work
associated with legal practice and
law courts.
Litigation Officer

Legislation 2712 JUDICIAL AND OTHER LEGAL PROFESSIONALS hear legal and other matters in Advice 224412 Policy Advisor Develops and analyses policies
courts and tribunals; interpret, analyse, administer and provide advice on the law; and guiding the design, implementation
draft legislation. and modification of government or
Tasks Include: commercial operations and
- researching statutes and previous court decisions relevant to cases programs.
- conducting trials and hearings
- calling and questioning witnesses
- hearing and evaluating arguments and evidence in civil and criminal summary Drafting 224413 Policy Advisor Develops and analyses policies
matters guiding the design, implementation
- deciding penalties and sentences within statutory limits, such as fines, bonds and and modification of government or
detention, awarding commercial operations and
damages in civil matters, and issuing court orders programs.
- exercising arbitral powers if resolution is not achieved or seems improbable through
conciliation
- preparing settlement memoranda and obtaining signatures of parties
- advising government of legal, constitutional and parliamentary matters and drafting
bills and attending committee meetings during consideration of bills
- advising clients and agents on legal and technical matters
Ministerial / 224 9 Other Information and Organisation Professionals Ministerial and 224912 Liaison Officer Establishes and facilitates
Cabinet and This unit group covers Information and Organisation Professionals not elsewhere Parliamentary communication between different
Parliamentary classified. Advice community groups, organisations

APS Job Family Model 55


4 digit
Legal and Parliamentary
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Liaison and governments.

Ministerial and 224912 Liaison Officer Establishes and facilitates


Parliamentary communication between different
Support community groups, organisations
and governments.

APS Job Family Model 56


Monitoring and Audit

MONITORING and AUDIT roles plan, develop and implement reviews of organisational, program or project performance. Also includes roles that undertake risk
analysis, management and fraud control for an organisation or compliance activity.

APS Job Family Model 57


4 digit
Monitoring and Audit
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Audit 2212 AUDITORS, COMPANY SECRETARIES AND CORPORATE TREASURERS conduct External Audit
audits of accounting systems, procedures and financial statements, manage corporate (Performance)
funding and financial risk, and administer and review corporate compliance activities.
Tasks Include:
- arranging, giving notice of and attending meetings of directors and shareholders External Audit 221213 External Auditor Designs and operates information and
- advising organisations' governing boards on matters concerning compliance with (Financial) reporting systems, procedures and
stock exchange listing rules, relevant legislation and corporation practice
- supervising organisations' share capital by preparing documents and share issues, controls to meet external financial
and handling share transfers reporting requirements. Registration or
- controlling treasury and treasury systems and establishing and reviewing risk licensing is required.
management objectives and treasury policies Internal Audit
- identifying, managing and reporting on financial risks (Performance)
- assisting with equity management, debt management, securities and taxation
planning issues Internal Audit 221214 Internal Auditor Examines, verifies, evaluates and
- collecting, analysing and interpreting information on the financial standing, cost (Financial)
structures and trading effectiveness of organisations reports on financial, operational and
- devising, re-organising and establishing budgetary cost control and other accounting managerial processes, systems and
systems such as computer-based systems outcomes to ensure financial and
- conducting audits and investigations and preparing financial statements and reports operational integrity and compliance,
for management, shareholders, and governing and statutory bodies and assists in business process reviews,
- evaluating the cost effectiveness and risks of operational processes, activities, risk assessments, developing
policies and systems deliverables and reporting progress
- reporting to management on the existence and effectiveness of the system of internal
against outcomes. Registration or
controls
- establishing audit objectives, and designing and implementing audit methodologies, licensing is required.
processes and audit report criteria Audit
Coordination
Risk Fraud Control
and Corruption
Prevention
Issues
Management
Privacy Impact
Assessment
Risk Analysis
Risk
Management

APS Job Family Model 58


Organisational Leadership

ORGANISATIONAL LEADERSHIP roles plan, direct, control, coordinate and have a significant leadership role within an organisation.

APS Job Family Model 59


4 digit
Organisation Leadership
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Board Member 1111 CHIEF EXECUTIVES AND MANAGING DIRECTORS determine, formulate and review the Member
general policy
Chief Executive programs and the overall direction of organisations within the framework established by Chief Executive 111111 Chief executive Determines, formulates and reviews
/ Statutory boards of directors or Managing or Managing the general policy program and the
Office Holder and similar governing bodies. Director Director overall direction of an organisation
Tasks Include: within the framework established by a
- determining objectives, strategies, policies and programs for organisations board of directors or similar governing
- providing overall direction and management to organisations body.
- authorising material, human and financial resources to implement organisational
policies and programs
- monitoring and evaluating performance of organisations against organisational
objectives and strategies
- consulting with senior subordinate staff and reviewing recommendations and reports
- preparing, or arranging for the preparation of, reports, budgets and forecasts and
presenting them to governing bodies
- representing the organisation at official occasions, in negotiations, at conventions,
seminars, public hearings and forums, and liaising between areas of responsibility
- selecting and approving the selection of senior staff
- ensuring the organisation complies with company laws and other relevant legislation
Management 1112 GENERAL MANAGERS plan, organise, direct, control and review the day-to-day Chief Medical
operations and major functions of commercial, industrial, government and defence Advisor
organisations through departmental managers and subordinate executives. Corporate and
Tasks Include Business
- planning policy, and setting standards and objectives for organisations Planning
- providing day-to-day direction and management of organisations, and directing and Corporate 111211 Corporate Plans, organises, directs, controls and
endorsing policy to fulfil objectives, achieve specific goals, and maximise profit and Service General reviews the day-to-day operations and
efficiency
Management Manager major functions of a commercial,
- assessing changing situations and responding accordingly by issuing commands and industrial, governmental or other
directives to subordinate staff
organisation through departmental
- consulting with immediate subordinates and departmental heads on matters such as managers and subordinate executives.
methods of operation, equipment requirements, finance, sales and human resources
Generalist 111211 Corporate Plans, organises, directs, controls and
- authorising the funding of major policy implementation programs
Management General reviews the day-to-day operations and
- representing the organisation at official occasions, in negotiations, at conventions,
Manager major functions of a commercial,
seminars, public hearings and forums, and liaising between areas of responsibility
industrial, governmental or other

APS Job Family Model 60


4 digit
Organisation Leadership
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
- preparing, or arranging for the preparation of, reports, budgets and forecasts, and organisation through departmental
presenting them to governing bodies managers and subordinate executives.
- selecting and managing the performance of senior staff
- may undertake responsibility for some or all of accounting, sales, marketing, human
resources and other specialist operations Operations 1112 General GENERAL MANAGERS plan, organise,
Coordination Managers direct, control and review the day-to-
day operations and major functions
of commercial, industrial, government
and defence organisations through
departmental managers and
subordinate executives.
Parks 1112 General GENERAL MANAGERS plan, organise,
Management Managers direct, control and review the day-to-
day operations and major functions
of commercial, industrial, government
and defence organisations through
departmental managers and
subordinate executives.
Station 1112 General GENERAL MANAGERS plan, organise,
Management Managers direct, control and review the day-to-
day operations and major functions
of commercial, industrial, government
and defence organisations through
departmental managers and
subordinate executives.

APS Job Family Model 61


People

PEOPLE roles plan, develop, implement and evaluate staff recruitment, retention, training and development programs as well as assist organisations to achieve
greater efficiency and solve organisational problems.

APS Job Family Model 63


4 digit
People
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Human 2231 HUMAN RESOURCE PROFESSIONALS plan, develop, implement and evaluate staff Business 224711 Management Assists organisations to achieve
Resource recruitment, assist in resolving disputes by advising on workplace matters, and Partner Consultant greater efficiency and solve
Professional represent industrial, commercial, union, employer organisational problems.
and other parties in negotiations on issues such as enterprise bargaining, rates of pay Human 223111 Human Provides staffing and personnel
and conditions of employment. Resource Resource administration services in support of
Tasks Include: Advice Adviser an organisation's human resource
- arranging for advertising of job vacancies, interviewing and testing of applicants, and policies and programs.
selection of staff Industrial 223113 Workplace Assists in resolving disputes by
- maintaining personnel records and associated human resource information systems Relations relations advising on workplace relations
- providing advice and information to management on workplace relations policies and Adviser policies and problems, and
procedures, staff performance and disciplinary matters representing industrial, commercial,
- arranging the induction of staff and providing information on conditions of service, union, employer or other parties in
salaries and promotional opportunities negotiations on rates of pay and
- receiving and recording job vacancy information from employers such as details conditions of employment.
about job description, wages and conditions of employment
Learning and 223311 Training and Plans, develops, implements and
- providing information on current job vacancies in the organisation to employers and
Development Development evaluates training and development
job seekers
Professional programs to ensure management and
- undertaking negotiations on terms and conditions of employment, and examining and
staff acquire the skills and develop the
resolving disputes and grievances
competencies required by an
- studying and interpreting legislation, awards, collective agreements and employment
organisation to meet organisational
contracts, wage payment systems and dispute settlement procedures
objectives.
- developing, planning and formulating enterprise agreements or collective contracts
such as productivity-based wage adjustment procedures, workplace relations policies Payroll 551311 Payroll Clerk Prepares payroll and related records
and programs, and procedures for their implementation for employee salaries and statutory
- overseeing the formation and conduct of workplace consultative committees and record-keeping purposes.
employee participation initiatives Recruitment / 223112 Recruitment Interviews applicants to determine
Redeployment Consultant their job requirements and suitability
for particular jobs, and assists
employers to find suitable staff.
Workforce 223111 Human Provides staffing and personnel
Planning Resource administration services in support of
Adviser an organisation's human resource
policies and programs.
Workplace 223113 Workplace Assists in resolving disputes by
Relations relations advising on workplace relations
Adviser policies and problems, and
representing industrial, commercial,
union, employer or other parties in

APS Job Family Model 64


4 digit
People
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
negotiations on rates of pay and
conditions of employment.
Occupational 2513 OCCUPATIONAL AND ENVIRONMENTAL HEALTH PROFESSIONALS develop, Fitness for Duty 251312 Occupational Develops, implements and evaluates
Health and implement and evaluate policies and programs to monitor environmental health and / Return to Work Health and risk management policies and
Safety occupational health and safety and related legislation to ensure safe and healthy Case Safety Adviser programs, trains employees in
working conditions, and assist injured staff through the workers' compensation and Management occupational health and safety
rehabilitation process. procedures, monitors and audits the
Tasks Include: workplace, and records and
- developing, implementing and reviewing environmental health management plans investigates incidents to ensure safe
and occupational health and safety plans and healthy working conditions.
- preparing and implementing plans and strategies for the safe, economic and suitable Specialisations: Workplace
disposal of commercial, industrial, medical and household wastes Rehabilitation Officer
- advising on and enforcing legislation, implementing prevention programs and Occupational 251312 Occupational Develops, implements and evaluates
strategies for communicable diseases, food safety, waste water treatment and Health and Health and risk management policies and
disposal systems, recreation and domestic water quality, contaminated and hazardous Safety Advice Safety Adviser programs, trains employees in
substances, and minimising air, sea, water and noise pollution to improve health occupational health and safety
outcomes procedures, monitors and audits the
- identifying hazards, and assessing and controlling risks in the workplace workplace, and records and
- developing, implementing and monitoring programs minimising workplace and investigates incidents to ensure safe
environmental pollution involving chemical and physical hazards and healthy working conditions.
- promoting ergonomic principles within the workplace such as matching furniture, Occupational 312611 Safety Inspector Inspects machines, equipment,
equipment and work activities to the needs of employees Health and working conditions and public places
- inspecting and auditing workplaces, processes, plant, and chemical and physical Safety to ensure compliance with government
hazards for legislative compliance Inspection and industry standards and
- training employees in personal protective equipment and safe working procedures regulations, in relation to occupational
- recording and investigating injuries and equipment damage, and reporting safety health and safety. Registration or
performance licensing may be required.
- coordinating the return of injured workers into the workplace
Organisational 2247 MANAGEMENT AND ORGANISATION ANALYSTS assist organisations to achieve Organisation 224712 Organisation Studies organisational structures,
Design greater efficiency and solve organisational problems, and study organisational and Methods and Methods methods, systems and procedures.
structures, methods, systems and procedures. Analyst Analyst
Tasks Include: Organisational 272313 Organisational Applies psychological principles and
- assisting and encouraging the development of objectives, strategies and plans aimed Psychology Psychologist techniques to study occupational
at achieving customer satisfaction and the efficient use of organisations' resources behaviour, working conditions
- discussing business and organisational shortcomings with clients andorganisational structure, and solve
- analysing and evaluating current systems and structures problems of work performance and
- discussing current systems with staff and observing systems at all levels of organisational design. Registration
organisation orlicensing is required.
- directing clients towards more efficient organisation and developing solutions to

APS Job Family Model 65


4 digit
People
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
organisational problems
- undertaking and reviewing work studies by analysing existing and proposed methods
and procedures such as administrative and clerical procedures
- recording and analysing organisations' work flow charts, records, reports, manuals
and job descriptions
- preparing and recommending proposals to revise methods and procedures, alter
work flows, redefine job functions and resolve organisational problems
- assisting in implementing approved recommendations, issuing revised instructions
and procedure manuals, and drafting other documentation Rostering and 224712 Organisation Studies organisational structures,
- reviewing operating procedures and advising of departures from procedures and Workload and Methods methods, systems and procedures.
standards Management Analyst
Workforce 224711 Business Assists organisations to achieve
Strategy Analyst greater efficiency and solve
organisational problems.

APS Job Family Model 66


Science and Health

SCIENCE AND HEALTH roles include natural and physical scientists, health and allied health professionals and welfare support workers.

APS Job Family Model 67


4 digit
Science and Health
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Natural and 234 NATURAL AND PHYSICAL SCIENCE PROFESSIONALS perform analytical, Agriculture / 2341 Agriculture and AGRICULTURAL AND FORESTRY
Physical conceptual and practical tasks in relation to environmental factors and agricultural Forestry Forestry SCIENTISTS advise farmers, rural
Science production, the chemical and physical properties of the universe, the extraction and Science Scientists industries and government on
processing of mineral ores, life forms including the physiology and biochemistry of aspects of farming, develop
humans, plants and animals, and disease prevention. techniques for increasing
Tasks Include: productivity, and study and develop
- advising farmers on techniques for improving crop and livestock production plans and policies for the
- conducting experiments and tests to identify the chemical composition and reactive management of forest areas.
properties of natural substances and processed materials Chemist / Food / 2342 Chemist, Food CHEMISTS, AND FOOD AND
- developing conservation and management policies for biological resources, such as Wine Science and Wine WINE SCIENTISTS study the
fish populations and forests, and establishing standards and developing approaches Scientists chemical and physical properties of
for the control of pollution and the rehabilitation of areas disturbed by activities such as substances, develop and monitor
mining, timber felling and overgrazing chemical processes and production,
- conducting studies of minerals and the nature and formation of the earth's crust, and develop new and improve existing
carrying out mineral exploration food products, and plan and
- studying the forms and structures of organs and tissues of the body by systematic coordinate the production of wine
observation, dissection and microscopic examination and spirits.
- investigating the effects of environmental factors, such as rainfall, temperature, Conservator 234911 Conservator Plans and organises the
sunlight, soil, topography and disease, on plant and animal growth conservation of materials and
- analysing samples of body tissue and fluids to develop techniques to aid in the objects in libraries, archives,
diagnosis and treatment of diseases museums, art galleries and
- treating animals medically and surgically, and administering and prescribing drugs, other institutions.
analgesics, and general and local anaesthetics for animals
- conducting experiments to discover and develop industrial, medical and other Environmental 2343 Environmental ENVIRONMENTAL SCIENTISTS
practical applications of physics Science / Scientists study, develop, implement and
- studying and applying chemical and metallurgical techniques for extracting and Ranger advise on policies and plans for
refining metallic materials from their ores and concentrates managing and protecting the
environment, flora, fauna and other
natural resources.
Geology / 2344 Geologists and GEOLOGISTS AND
Geophysics Geophysicists GEOPHYSICISTS study the
composition, structure and other
physical attributes of the earth,
locate and advise on the extraction
of minerals, petroleum and ground
water, and detect, monitor and
forecast seismic, magnetic,
electrical, thermal and
oceanographic activity.

APS Job Family Model 68


4 digit
Science and Health
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Hydrology

Life Science 2345 Life Scientists LIFE SCIENTISTS examine the


anatomy, physiology and
biochemistry of humans, animals,
plants and other living organisms to
better understand how living
organisms function and interact with
each other and the environment in
which they live.
Medical 234611 Medical MEDICAL LABORATORY
Laboratory Laboratory SCIENTISTS conduct medical
Science Scientists laboratory tests to assist in the
diagnosis, treatment and prevention
of disease.
Other Natural 234999 Other Natural This unit group covers Natural and
and Physical and Physical Physical Science Professionals not
Science Science elsewhere classified. It includes
Professional Professionals Conservators, Metallurgists,
Meteorologists and Physicists.
Veterinarian 234711 Veterinarians VETERINARIANS diagnose, treat
and prevent animal diseases,
ailments and injuries.
Health and 25 HEALTH PROFESSIONALS develop health care programs and policies, conduct tests Dentist 2523 Dental DENTAL PRACTITIONERS
Allied Health and diagnose and treat physical and physiological disorders, and provide nursing care, Practitioners diagnose and treat dental disease,
Professionals advice and counselling to patients to maintain, promote and restore good health and restore normal oral function using a
safe and healthy working environments. broad range of treatments, such as
surgery and other specialist
techniques, and advise on oral
health.
Dietician 251111 Dieticians DIE TITIANS apply the science of
human nutrition to help people
understand the relationship between
food and health and make
appropriate dietary choices to attain
and maintain health, and to prevent
and treat illness and disease.

APS Job Family Model 69


4 digit
Science and Health
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Generalist 253111 Generalist GENERALIST MEDICAL
Medical Medical PRACTITIONERS diagnose and
Practitioner Practitioner treat physical and mental illnesses,
disorders and injuries, recommend
preventative action and refer
patients to specialist Medical
Practitioners, other health care
workers, and social, welfare and
support workers.
Health 2519 Other Health This unit group covers Health
Promotion Diagnostic and Diagnostic and Promotion
Promotion Professionals not elsewhere
Professionals classified. It includes Health
Promotion Officers and Orthotists or
Prosthesis.
Job Capacity 252411 Occupational OCCUPATIONAL THERAPISTS
Assessment Therapists assess functional limitations of
people resulting from illnesses and
disabilities, and provide therapy to
enable people to perform their daily
activities and occupations.
Medical and
Pharmaceutical
Advisors
Medical Imaging 2512 Medical Imaging MEDICAL IMAGING
Professional Professionals PROFESSIONALS operate X-ray
and other radiation producing and
imaging equipment for diagnostic,
monitoring and treatment purposes
under the direction of Radiologists
and other Medical Practitioners.
Nurse 2544 Registered REGISTERED NURSES provide
Nurse nursing care to patients in hospitals,
aged care and other health care
facilities, and in the community.

APS Job Family Model 70


4 digit
Science and Health
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Occupational / 2513 Occupational OCCUPATIONAL AND
Environmental and ENVIRONMENTAL HEALTH
Health Environmental PROFESSIONALS develop,
Professional Health implement and evaluate policies and
Professionals programs to monitor environmental
health and occupational health and
safety and related legislation to
ensure safe and healthy working
conditions, and assist injured staff
through the workers' compensation
and rehabilitation process.
Occupational 252411 Occupational OCCUPATIONAL THERAPISTS
Therapy Therapists assess functional limitations of
people resulting from illnesses and
disabilities, and provide therapy to
enable people to perform their daily
activities and occupations.
Optometry 2514 Optometrists OPTOMETRISTS AND
and Orthoptists ORTHOPTISTS perform eye
examinations and vision tests,
prescribe lenses, other optical
aids and therapy, and diagnose and
manage eye movement disorders
and associated sensory problems.
Pathology 253915 Pathologist Identifies the cause and processes
of disease and illness by examining
changes in body tissue and in blood
and other body fluids, and conducts
tests on samples of tissues, blood
and body secretions. Registration or
licensing is required.
Pharmacy 251512 Industrial Undertakes research, testing and
Pharmacist analysis related to the development,
production, storage, quality control
and distribution of drugs and related
supplies. Registration or licensing is
required.

APS Job Family Model 71


4 digit
Science and Health
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Physiotherapy 252511 Physiotherapists PHYSIOTHERAPISTS assess, treat
and prevent disorders in human
movement caused by injury or
disease.
Psychology 272 3 Psychologists PSYCHOLOGISTS investigate,
assess and provide treatment and
counselling to foster optimal
personal, social, educational and
occupational adjustment and
development.
Social Work 2725 Social Worker SOCIAL WORKERS assess the
social needs of individuals, families
and groups, assist and empower
people to develop and use the skills
and resources needed to resolve
social and other problems, and
further human wellbeing and human
rights, social justice and social
development.
Specialist 2533 Internal Medical INTERNAL MEDICINE
Medical Specialists SPECIALISTS diagnose and treat
Practitioners internal human disorders and
diseases using specialist testing,
diagnostic and medical techniques.
Medical Registrars training as
Internal Medicine Specialists are
included in this unit group.
Speech 2527 Speech SPEECH PROFESSIONALS AND
Professional / Professionals AUDIOLOGISTS provide diagnostic
Audiology and Audiologists assessment and rehabilitation
services related to human hearing
defects, and assess and treat
people with communication
disorders and physical problems
associated with eating and
swallowing.

APS Job Family Model 72


4 digit
Science and Health
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Health and 4117 WELFARE SUPPORT WORKERS provide support, information and advice to clients Counselling 2721 Counsellors COUNSELLORS provide
Welfare on emotional, financial, recreational, health, housing and other social welfare matters, information on vocational,
Support Work and evaluate and coordinate the services of welfare and community service agencies. relationship, social and educational
Tasks Include: difficulties and issues, and work with
- assessing clients' needs and planning, developing and implementing educational, people to help them to identify and
training and support programs define their emotional issues
- interviewing clients and assessing the nature and extent of difficulties through therapies such as cognitive
- monitoring and reporting on the progress of clients behaviour therapy, interpersonal
- referring clients to agencies that can provide additional help therapy and other talking therapies.
- assessing community need and resources for health, welfare, housing, employment, Disability 411712 Disabilities Works in a range of service units
training and other facilities and services Services Services Officer which provide education and
- liaising with community groups, welfare agencies, government bodies and private community access to people with
businesses about intellectual, physical, social and
community issues and promoting awareness of community resources and services emotional disabilities.
- supporting families and providing education and care for children and disabled Family 2725 Social Worker SOCIAL WORKERS assess the
persons in adult service units, group housing and government institutions Consultant social needs of individuals, families
- supervising offenders on probation and parole and groups, assist and empower
- assisting young people to solve social, emotional and financial problems people to
- preparing submissions for funding and resources, and reports to government bodies develop and use the skills and
and other agencies resources needed to resolve social
and other problems, and further
human
wellbeing and human rights, social
justice and social development.
Houseparent 411715 Residential Provides care and supervision for
Care Officer children or disabled persons in
group housing or institutional care.
Indigenous 411511 Indigenous INDIGENOUS HEALTH WORKERS
Health Work Health Workers assist with the coordination and
provision of health care delivery to
Indigenous communities.
Youth Work 411716 Youth Worker Assists young people as individuals
or groups to solve social, emotional
and financial problems in an agency
framework.

APS Job Family Model 73


Service Delivery

SERVICE DELIVERY roles provide coordinated and structured advice, support and services to citizens and customers.

APS Job Family Model 75


4 digit
Service Delivery
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Customer 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise Call, Contact or 541112 Call or Contact Answers customer telephone,
Advice and and control the operations of call or contact centres, review customer services, and Smart Centre Centre Operator Internet and email inquiries about
Support maintain sound customer relations. goods and services, and promotes
Tasks Include: the goods and services.
- developing and reviewing policies, programs and procedures concerning customer Client Partner / 4117 Welfare Support WELFARE SUPPORT WORKERS
relations and goods and services provided Case Worker provide support, information and
- ensuring operational efficiency within a call centre Management advice to clients on emotional,
- providing direction and feedback to team members and assisting with recruitment financial, recreational, health,
- managing, motivating and developing staff providing customer services housing and other social welfare
- planning and implementing after-sales services to follow up customer satisfaction, matters, and evaluate and
ensure performance of goods purchased, and modify and improve services provided coordinate the services of welfare
- liaising with other organisational units, service agents and customers to identify and and community service agencies.
respond to customer expectations
Customer 542 Receptionists RECEPTIONISTS receive and
- may work in a call centre
Liaison / welcome visitors, patients, guests
Counters and clients, and respond to inquiries
and requests.
Customer 5412 Inquiry Clerk INQUIRY CLERKS respond to
Support personal, written and telephone
inquiries and complaints about the
organisation's goods and services,
provide information and refer people
to other sources.
Emergency
Management
Indigenous 224912 Liaison Officer Establishes and facilitates
Specialist communication between different
Officer community groups, organisations
and governments.
Objections and 541 2 Inquiry Clerk INQUIRY CLERKS respond to
Complaints personal, written and telephone
Resolution inquiries and complaints about the
organisation's goods and services,
provide information and refer people
to other sources.
Recovery and
Response

APS Job Family Model 76


4 digit
Service Delivery
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Sales 621111 Sales Assistants SALES ASSISTANTS (GENERAL)
(General) sell goods and services, such as
food, clothing, hardware, household
Technical and 224712 Organisation Studies organisational structures,
Procedural and Methods methods, systems and procedures.
Quality Advice Analyst
Program Government programs are available to assist citizens in nearly every major part of their Program
Delivery lives. Programs may consist of subsidies, loans and grants. Each government program Management
has a structured system for application, acceptance and administrating assistance.
Program Advice
and Support
Gallery, 4514 GALLERY, MUSEUM AND TOUR GUIDES direct and guide visitors in galleries and Gallery / 451411 Gallery or Answers inquires and directs and
Museum and museums, and escort visitors on sightseeing, educational and other tours. Museum Guide Museum Guide guides visitors in a gallery or
Tour Guides / Tasks Include: museum
Tourist - meeting and greeting visitors
Information - controlling visitors' access to exhibits Tour Guide 451412 Tour Guide Escorts visitors on sightseeing,
- ensuring safety of collections educational and other tours, and
- maintaining attendance records describes and explains points of
- planning and rearranging schedules and itineraries interest.
- planning, organising and conducting tours
- arranging transportation and accommodation for visitors following planned itineraries Tourist 451611 Tourist Provides travel and accommodation
- arranging entry to places of interest Information Information information to tourists. May work in
- answering questions, providing commentaries, issuing brochures and tour literature, Officer a call centre.
showing audiovisual presentations, and explaining features and procedures at tour
sites
- may assist with installing and dismantling exhibits
Hospitality 4314 HOTEL SERVICE MANAGERS supervise and coordinate the activities of hotel service Chef / Cook 351411 Cooks Prepares, seasons and cooks food
workers. in a dining or catering
Tasks Include: establishment.
- determining work requirements and allocating duties to Commercial Housekeepers, Cleaning 8112 Commercial Cleans offices, residential
Luggage Porters and Doorpersons Cleaners complexes, hospitals, schools,
- conferring with managers to coordinate activities with other organisational units industrial work areas, industrial
- maintaining attendance records and rosters machines, construction sites and
- explaining and enforcing safety regulations other commercial premises using
- overseeing the work of the unit and suggesting improvements and changes heavy duty cleaning equipment.
- conferring with workers to resolve grievances Hostel 431411 Hotel Service Supervises and coordinates the
- may perform front office and hotel reception duties Management Manager activities of hotel service workers.

APS Job Family Model 77


4 digit
Service Delivery
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Kitchen Hand 851311 Kitchen hand Assists kitchen and service staff in
preparing and serving food, and
cleans food preparation and service
areas.

APS Job Family Model 78


Strategic Policy, Research, Project and Programme
STRATEGIC POLICY, RESEARCH, PROJECT AND PROGRAMME MANAGEMENT roles coordinate, direct and oversee the development of strategic policy,
projects or a set of related projects and activities in order to deliver outcomes and benefits related to the organization’s strategic objectives.

APS Job Family Model 79


Strategic Policy, Research, Project and Programme
4 digit
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
Design Co-design is a systematic approach to understanding our customers and working with them Co-design Facilitating co-design supporting
to design, shape and deliver better services for the community. planning projects and business areas to develop
and implement co-design plans.
Facilitating the development of a
desirable customer experience and
outcome.
Strategic Design Develops the strategic vision and the
plan to achieve a co-design outcome.
Useability Prototyping and testing designs with
design and both customers and staff to assess their
testing desirability and identify any issues or
opportunities.
Evaluation Performance
Reporting /
Benefits
Realisation
Evaluation

Numerical 2241 ACTUARIES, MATHEMATICIANS AND STATISTICIANS develop and apply actuarial, Actuary 224111 Actuary Analyses mathematical, statistical,
Analysis mathematical, statistical and quantitative principles and techniques to solve problems demographic, financial or economic
in a range of fields such as business and finance, scientific and social research, and data to predict and assess the long-
engineering. term risk involved in financial
Tasks Include: decisions and planning. Registration
- defining, analysing and solving complex financial and business problems relating to or licensing is required.
areas such as insurance premiums, annuities, superannuation funds, pensions and Economist 224311 Economist Performs economic research and
dividends analysis, develops and applies
- examining financial projections for general insurance companies, finance companies, theories about production and
government and other organisations distribution of goods and services and
- designing new types of policies, assessing risks and analysing investments in life people's spending and financial
insurance, superannuation funds, health insurance, friendly societies, financial markets behaviour, and provides advice to
and other areas governments and organisations on
- formulating mathematical models to simulate processes economic policy issues.
- applying models to experimental observations, and adjusting and recasting the Mathematician 224112 Mathematician Develops and applies mathematical
models principles and techniques to solve
- using numerical analysis methods to develop algorithms and perform computations problems in all areas of the sciences,
- liaising with management and clients to determine the subject or area to be surveyed engineering, technology, social
or examined sciences, business, industry and
APS Job Family Model 80
Strategic Policy, Research, Project and Programme
4 digit
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
- specifying the data to be collected, and the methodology to be used in collection and commerce.
analysis
- evaluating and describing the reliability and utility of source information
- analysing and interpreting data, and producing relevant statistics to describe and
infer particular trends and patterns
Statistician 224113 Statistician Designs and applies statistical
principles and techniques for
collecting, organising and interpreting
quantifiable data, and uses statistical
methodologies to produce statistical
reports and analyses for government,
commercial and other purposes.
Statistical 552314 Statistical Compiles data and undertakes
Officer Clerk statistical and actuarial computations.
Programme4 5111 PROGRAMME AND PROJECT ADMINISTRATORS plan and undertake Programme 511112 Program or Plans and undertakes administration
administration of contracts, organisational programs, special projects and support Management Project of organisational programs, special
services. Administrator projects and support services.
Tasks Include:
- developing, reviewing and negotiating variations to contracts, programs, projects and
services
- responding to inquiries and resolving problems concerning contracts, programs, Programme 511112 Program or Plans and undertakes administration
projects, services provided, and persons affected Reporting Project of organisational programs, special
- managing paperwork associated with contracts, programs, projects and services Administrator projects and support services.
provided
- advising senior management on matters requiring attention and implementing their
decisions
Programme 511112 Program or Plans and undertakes administration
- overseeing work by contractors and reporting on variations to work orders
Support Project of organisational programs, special
- preparing and reviewing submissions and reports concerning the organisation's
Administrator projects and support services.
activities
- collecting and analysing data associated with projects undertaken, and reporting on
project outcomes

4
For the purposes of P3M3 a programme is defined as a temporary, flexible organization created to coordinate, direct and oversee the implementation of a set of related projects and activities in order to deliver outcomes
and benefits related to the organization’s strategic objectives. P3M3® – Programme Model, V2.1, OGC, p.2
APS Job Family Model 81
Strategic Policy, Research, Project and Programme
4 digit
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
Project5 5111 PROGRAMME AND PROJECT ADMINISTRATORS plan and undertake Project 511112 Program or Plans and undertakes administration
administration of contracts, organisational programs, special projects and support Management Project of organisational programs, special
services. Administrator projects and support services.
Tasks Include:
- developing, reviewing and negotiating variations to contracts, programs, projects and
services
- responding to inquiries and resolving problems concerning contracts, programs,
projects, services provided, and persons affected
- managing paperwork associated with contracts, programs, projects and services
provided Project 511112 Program or Plans and undertakes administration
- advising senior management on matters requiring attention and implementing their Reporting Project of organisational programs, special
decisions Administrator projects and support services.
- overseeing work by contractors and reporting on variations to work orders Project Support 511112 Program or Plans and undertakes administration
- preparing and reviewing submissions and reports concerning the organisation's Project of organisational programs, special
activities Administrator projects and support services.
- collecting and analysing data associated with projects undertaken, and reporting on
project outcomes
Research 1325 RESEARCH AND DEVELOPMENT MANAGERS plan, organise, direct, control and Data Analysis
coordinate research and development activities within organisations.
Tasks Include:
-determining, implementing and monitoring research and development strategies, Research 1325 Research and Plan, organise, direct, control and
Development coordinate research and development
policies and plans
Managers activities within organisations.
- developing and implementing research projects, priorities and targets to support
commercial and policy developments
- leading major research projects and coordinating activities of other research workers
Survey 561511 Survey SURVEY INTERVIEWERS interview
- assessing the benefits and monitoring the costs and effectiveness of research and
Development Interviewers people and record their responses to
development activities
survey and market research questions
- interpreting results of research projects and recommending associated product and
on a range of topics.
service development innovations
- providing advice on research and development options available to the organisation
- monitoring leading-edge developments in relevant disciplines and assessing
implications for the organisation
- may publish results of significant research projects
Strategic Policy 1324 POLICY AND PLANNING MANAGERS plan, organise, direct, control and coordinate Policy Advice 224412 Policy Advisor Develops and analyses policies
policy advice and strategic planning within organisations. guiding the design, implementation
Tasks Include: and modification of government or

5
OGC defines a project as a unique set of coordinated activities, with definite starting and finishing points, undertaken by an individual or team to meet specific objectives within defined time, cost and performance
parameters as specified in the business case. P3M3® – Project Model. V.2.1, OGC, p.2
APS Job Family Model 82
Strategic Policy, Research, Project and Programme
4 digit
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
- developing, implementing, administering and participating in policy research and commercial operations and programs.
analysis
- coordinating the implementation of policies and practices Policy 224412 Policy Advisor Develops and analyses policies
- establishing activity measures and measurements of accountability Development guiding the design, implementation
- overseeing and participating in the development of policy documents and reports and modification of government or
- consulting with and providing expert advice to government officials and board commercial operations and programs.
members on policy, program and legislative issues International
- representing the organisation in negotiations, and at conventions, seminars, public and Stakeholder
hearings and forums convened to discuss policy issues Agreements and
Negotiation
International
Delegations
Management
and Support

APS Job Family Model 83


Trades and Labour

TRADES AND LABOUR roles provide a variety of manual tasks that may involve the use of hand tools, power tools, air tools, and small heavy equipment.

APS Job Family Model 85


4 digit
Trades and Labour
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
Vehicles and Mechanic 3212 Motor Mechanic MOTOR MECHANICS repair,
Equipment maintain and test motor vehicle and
Maintenance other internal combustion engines
/Operation and related mechanical
components.
Metal Fitter / 3232 Metal Fitters and METAL FITTERS AND
Machinist Machinists MACHINISTS fit and assemble
fabricated metal parts into products,
set up machining tools, production
machines and textile machines, and
operate machining tools and
machines to shape metal stock and
castings.
Plant Inspection 312611 Safety Inspector Inspects machines, equipment,
working conditions and public
places to ensure compliance with
government and industry standards
and regulations, in relation to
occupational health and safety.
Registration or licensing may be
required.
Plant Operation 721 2 Earth Moving Plant EARTHMOVING PLANT
Operators OPERATORS operate plant to
excavate earth, ore and rock, break
up pavement, road,
rock and obstructions, move and
load earth, rock and debris, and
level, smooth and compact surfaces
in construction and other projects.
Print Machine
Operation
Transport and Air Traffic 231112 Air Traffic Controller Ensures the safe and efficient
Logistics Control movement of aircraft in controlled
airspace and aerodromes by
directing aircraft movements.
Registration or licensing is required.
Driver 7311 Automobile Drivers AUTOMOBILE DRIVERS drive
motor cars to transport passengers

APS Job Family Model 86


4 digit
Trades and Labour
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
to destinations.
Fleet
Maintenance
and
Management
Logistics 591 Logistics Clerks LOGISTICS CLERKS coordinate
the purchasing, receipt, recording,
monitoring, and distribution of
goods and services, and the
clearance and collection of imported
cargo and shipment of cargo for
export.
Refuelling

Horticulturalists 362 HORTICULTURAL TRADES WORKERS prepare and sell floral Horticulture 362213 Landscape Gardener Plans and constructs garden
/ Gardeners arrangements and flowers, establish and maintain gardens, parks and landscapes.
and Labourers surfaces used for sport, and plant, cultivate and maintain plants and trees. Gardens 362 2 Gardeners GARDENERS plant, cultivate,
Tasks Include: maintain, plan and construct parks,
- preparing plans and drawings, selecting materials and plants, and gardens and landscapes, and
scheduling landscape construction inspect, diagnose and treat trees
- preparing soil, potting media, growing sites and seedbeds before planting and shrubs.
seeds, bulbs and new turf
- maintaining parks, gardens, surfaces used for sport, and plants in Labourer 8414 Garden and Nursery GARDEN AND NURSERY
nurseries Labourers LABOURERS perform a variety of
- applying pesticides, fertilisers and other chemicals to control pests, routine tasks in propagating,
diseases, weeds and nutritional and environmental plant disorders cultivating and maintaining plants in
- examining trees to assess their condition and determine treatment gardens and horticultural nurseries.
Trades 33 CONSTRUCTION TRADES WORKERS construct and repair buildings and Carpentry 3312 Carpenters and Joiners CARPENTERS AND JOINERS
other structures, apply final finishes such as plaster, painting and flooring, construct, erect, install, renovate
make and install glass products, and provide plumbing, drainage and and repair structures and fixtures
mechanical services. made of wood, plywood, wallboard
Tasks Include: and other materials, and cut, shape
- studying drawings and plans, and estimating quantities of materials and fit timber parts to form
required structures and fittings.

APS Job Family Model 87


4 digit
Trades and Labour
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
- laying bricks and blocks, spreading mortar between joints, and removing Communications 3424 Telecommunications Trade TELECOMMUNICATIONS
excess mortar Workers TRADES WORKERS install,
- erecting frameworks, roof frames, roofs and walls maintain and repair data
- laying flooring, carpets and tiles transmission equipment, aerial
- painting and wallpapering surfaces lines, conduits, cables, radio
- applying plaster and cement coatings to walls antennae and telecommunications
- building and installing fittings equipment and appliances.
- making and installing glass products
- installing plumbing and drainage systems, guttering and other rainwater Electrician 3411 Electricians ELECTRICIANS design, assemble,
systems install, test, commission, diagnose,
- installing gas appliances and air-conditioning piping and ducting maintain and repair electrical
networks,
systems, circuits, equipment,
components, appliances and
facilities for industrial, commercial
and domestic
purposes, and service and repair
lifts, escalators and related
equipment.
General 8211 Building and Plumbing BUILDING AND PLUMBING
Tradesperson Labourers LABOURERS perform a variety of
routine tasks associated with
erecting and repairing structures
and facilities, maintaining
stormwater, drainage and sewerage
systems, excavating earth
and clearing and levelling sites, and
installing and maintaining piping
systems, fixtures and water
regulators.
Instrument 3411 Electricians ELECTRICIANS design, assemble,
Electrician install, test, commission, diagnose,
maintain and repair electrical
networks, systems, circuits,
equipment, components, appliances
and facilities for industrial,
commercial and domestic
purposes, and service and repair
lifts, escalators and related

APS Job Family Model 88


4 digit
Trades and Labour
Job function ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO name ANZSCO description
name code
code
equipment.

Plumber 3341 Plumbers PLUMBERS install, maintain and


repair pipes, drains, guttering and
metal roofing, mechanical services
and related equipment for water
supply, gas, drainage, sewerage,
heating, cooling and ventilation
systems.

APS Job Family Model 89

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