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Human Capital Research and Evaluation (Group Manager): David Schmidtchen
APS Workforce Planning Strategy Team (Acting Director): Janet Scott
APS Workforce Planning Strategy Team (Assistant Director): Daniela Schlesier
APS Workforce Planning Strategy Team (Assistant Director): Kate Walcott
APS Workforce Planning Strategy Team (Project Officer): Simon Gordon
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Contents
Document management ........................................................................................................................................................................................................................................................ 1
Background ........................................................................................................................................................................................................................................................................... 2
The Model ............................................................................................................................................................................................................................................................................. 3
Guiding Principles ................................................................................................................................................................................................................................................................. 4
APS Job Families .................................................................................................................................................................................................................................................................. 5
Accounting and Finance .................................................................................................................................................................................................................................................. 17
Administration .................................................................................................................................................................................................................................................................. 21
Communications and Marketing ...................................................................................................................................................................................................................................... 23
Compliance and Regulation ............................................................................................................................................................................................................................................. 27
Engineering and Technical .............................................................................................................................................................................................................................................. 31
Information and Communications Technology ................................................................................................................................................................................................................. 37
Information and Knowledge Management ....................................................................................................................................................................................................................... 45
Intelligence ...................................................................................................................................................................................................................................................................... 49
Legal and Parliamentary .................................................................................................................................................................................................................................................. 53
Monitoring and Audit ........................................................................................................................................................................................................................................................ 57
Organisational Leadership ............................................................................................................................................................................................................................................... 59
People ............................................................................................................................................................................................................................................................................. 63
Science and Health.......................................................................................................................................................................................................................................................... 67
Service Delivery ............................................................................................................................................................................................................................................................... 75
Strategic Policy, Research, Project and Programme ....................................................................................................................................................................................................... 79
Trades and Labour .......................................................................................................................................................................................................................................................... 85
Version history
Version Date Author Description
Version Date Author Description
The symposium delegates articulated that forecasting workforce supply and demand is difficult without an established system for clearly understanding occupational
groupings or skill areas in the workforce. Standard groupings of this sort are at the foundation for understanding workforce shortages, flows, development, and potential
risks to business delivery. The 2009-10 State of the Service Agency Survey found that only 29% of APS agencies had a formal skill-based system for classifying
occupations this finding highlights significant deficiencies of an essential component of workforce planning.
Agencies indicated that to progress workforce planning across the APS, the APSC could assist by developing a common APS Job Family Model (the model)—a means of
describing and analysing the workforce with linkages to the broader labour market, with view to identifying high-risk capability areas.
Groups functionally similar positions that have related skills, tasks and knowledge blocks;
Does not reflect work level; and
Is hierarchical and has four tiers.
Job family: The highest tier in a hierarchy of job segmentation within a workforce.
The purpose is to split the workforce into logical and practical segments to allow deeper
workforce analysis to occur. A job family is a grouping of similar jobs at the highest level that
usually consists of several job functions. For example, a possible job family might be
‘Administration, facilities and property’.
Job role: A job role is a subgroup of jobs within a job function that allows for further
refining and grouping of required skills, capabilities, knowledge and training. For example, a job
role within the job function of ‘Executive assistants, secretaries and receptionists’ (in the
‘Administration, facilities and property’ job family) might be ‘Personal/Executive assistants’.
Job title: The name given to a job that provides a meaningful description of the role. Job
titles are generally agency specific and may indicate the classification level of the position. For
example, a job title within the ‘Personal/Executive assistants’ Job role might be 'Executive
Assistant to General Manager Corporate'
Roles aim to group positions that have similar core skills or knowledge blocks.
The complexity within a role is defined by the work level standards not by separate roles.
Where a position undertakes a number of job roles, it may be helpful to identify the core purpose of the position, key accountability or criticality to business.
Roles within Strategic Policy are considered separate from internal policy roles which are performed within a specific subject matter. For example, a position
that deals with advising an organisation or writing HR policy would sit within the People Family.
Should suit roles that exist now but also have a view to the workforce of the future.
1 Government programs are available to assist citizens in nearly every major part of their lives. Programs may consist of subsidies, loans and grants. Each government program has a structured system for application, acceptance and administrating assistance.
Government programs are available to assist citizens in nearly every major part of their lives. Programs may consist of subsidies, loans and grants. Each government program has a structured system for application, acceptance and administrating assistance.
2 For the purposes of P3M3 a programme is defined as a temporary, flexible organization created to coordinate, direct and oversee the implementation of a set of related projects and activities in order to deliver outcomes and benefits related to the
organization’s strategic objectives. P3M3® – Programme Model, V2.1, OGC, P.2
3 OGC defines a project as a unique set of coordinated activities, with definite starting and finishing points, undertaken by an individual or team to meet specific objectives within defined time, cost and performance parameters as specified in the business case.
P3M3® – Project Model. V.2.1, OGC, P.2
COMMUNICATIONS AND MARKETING roles plan, develop, implement and evaluate information and communication strategies that create an understanding and
a favourable view of organisations, their goods and services, and their role in the community to both internal and external stakeholders.
Public 2253 PUBLIC RELATIONS PROFESSIONALS plan, develop, implement and evaluate Change 225311 Public Plans, develops, implements and
Relations and information and communication strategies that create an understanding and a favourable Management Relations evaluates information and
Stakeholder view of organisations, their goods and services, and their role in the community. Professionals communication strategies that create
Management Tasks Include: an understanding and a favourable
- planning and organising publicity campaigns and communication strategies view of an organisation, its goods and
- advising executives on the public relations implications of their policies, programs and services, and its role in the community.
practices Community 224912 Liaison Establishes and facilitates
- preparing and controlling the issue of news and press releases Liaison Officer communication between different
- undertaking and commissioning public opinion research, analysing the findings and community groups, organisations and
planning public relations and promotional campaigns governments.
- organising special events, seminars, entertainment, competitions and social functions to
promote goodwill and favourable publicity Conference and 149311 Conference CONFERENCE AND EVENT
- representing organisations and arranging executive interviews with publicity media / or Event and Event ORGANISERS organise and
- attending business, social and other functions to promote the organisation Organisation Organisers coordinate services for conferences,
- commissioning and obtaining photographs and other illustrative material events, functions, banquets and
- selecting, appraising and revising material submitted by publicity writers, seminars.
Photographers, Illustrators and others to create favourable publicity Messaging 225311 Public Plans, develops, implements and
Relations evaluates information and
Professionals communication strategies that create
an understanding and a favourable
view of an organisation, its goods and
services, and its role in the community.
Public Relations 225311 Public Plans, develops, implements and
Relations evaluates information and
Professionals communication strategies that create
an understanding and a favourable
view of an organisation, its goods and
services, and its role in the community.
Relationship / 224912 Liaison Establishes and facilitates
Stakeholder Officer communication between different
Management community groups, organisations and
Writers and 2124 JOURNALISTS AND OTHER WRITERS research and compile news stories, write and Editing 212412 Newspaper Plans and directs editing of a publication,
Editors edit news reports, commentaries and feature stories for presentation in print and or Periodical such as a newspaper, magazine or
electronic media, and compose written material to advertise goods and services. Editor journal, in accordance with editorial
- determining advertising approach by consulting clients and management, and studying policies and guidelines and accepted
products to establish principal selling features rules of grammar, style and format prior to
- writing advertisements for press, radio, television, cinema screens, billboards, printing and distribution.
catalogues and shop displays Journalism / 212499 Journalists This occupation group covers
- making decisions about the specific content of publications in conjunction with other Authoring / and Other Journalists and Other Writers not
senior editors and in accordance with editorial policies and guidelines Writing Writers elsewhere classified.
- reviewing copy for publication to ensure conformity with accepted rules of grammar, Speech Writing 212499 Journalist This occupation group covers
style and format, coherence of story, and accuracy, legality and probity of content and Other Journalists and Other Writers not
- collecting and analysing facts about newsworthy events from interviews, printed matter, Writers elsewhere classified.
investigations and observations Technical 212415 Technical Researches and writes technical
- writing news reports, commentaries, articles and feature stories for newspapers, Writing Writer information-based material and
magazines, journals, television and radio on topics of public interest documentation for articles, manuals,
- researching and writing technical, information-based material and documentation for text books, handbooks, or multimedia
manuals, text books, handbooks and multimedia products products, usually for education or
- critically discussing daily news topics in the editorial columns of newspapers and corporate purposes.
reviewing books, films and plays
COMPLIANCE AND REGULATION roles examine, assess, inspect and investigate compliance with applicable legislation and organisational frameworks.
Status
Resolution
Trade
Assessment
Visa Processing 599513 Immigration Examines and assesses the entry of
Officer people from other countries,
administers visas and residency
applications according to immigration
legislation, rules and policies, and,
where necessary, uses legal powers to
detain and remove illegal entrants.
ENGINEERING AND TECHNICAL roles plan, organise, direct, control, coordinate or provide advice on the engineering and technical operations and tasks within
organisations.
Examination Forensic
Document
Examination
Patents 224914 Patents Investigates and reports on patent
Examination Examiner applications to assess their
compliance with the requirements of
the Patents Act. Registration or
licensing may be required.
Plant Breeders
Rights
Examination
Trademark /
Design
Examination
Land and Asset 224511 Land Economist Provides advice on the administration
Asset Management and use of land and property.
Management (Land and
Property)
Cartography/ 312116 Surveying or Collects, records and evaluates
Surveying Cartographic survey data and prepares maps,
Technician charts and plans in support of
Surveyors or Cartographers.
Registration or licensing may be
required.
Urban / 232611 Urban and Develops and implements plans and
Regional Regional policies for the controlled use of urban
Planning Planners and rural land, and advises on
economic, environmental and social
factors affecting land use.
Valuation 224512 Valuer Assesses the value of land, property,
commercial equipment, merchandise,
personal effects, household goods
and objects of art. Registration or
licensing may be required.
ICT roles plan, organise, direct, control, coordinate and support the ICT strategies, plans and operations of an organisation to ensure the ICT infrastructure and
software supports the organisation's overall operations and priorities.
Service The Installation, 262 DATABASE AND SYSTEMS Databases and The administration, 262111 Database Plans, develops, configures, maintains
Delivery maintenance and ADMINISTRATORS, AND ICT Data monitoring and maintenance Administrator and supports an organisation's
operation of SECURITY SPECIALISTS plan, develop, of databases database management system in
information maintain, manage and administer accordance with user requirements
systems organisations' database management ensuring optimal database integrity,
systems, operating systems and security security, backup, reliability and
policies and procedures to ensure performance.
optimal database and system integrity,
security, backup, reliability and
performance.
Tasks Include:
- designing and maintaining database Information / The control and exploitation 2247 Information MANAGEMENT AND
architecture, data structures, tables, Knowledge of information to meet the and ORGANISATION ANALYSTS assist
dictionaries and naming conventions to Management needs of an organisation Organisation organisations to achieve greater
ensure the accuracy and completeness (strategy, policy, design, Professionals efficiency and solve organisational
of all data master files sourcing, maintenance, (Knowledge problems, and study organisational
- performing the operational analysis, storage, Manager) structures, methods, systems and
establishment and preventive compliance, use, procedures.
maintenance of backups, recovery combination and
procedures, and enforcing security and interpretation).
integrity controls Infrastructure The administration, 313111 Hardware Supports and maintains computer
- implementing and administering and Facilities monitoring and maintenance Technician systems and peripherals by installing,
database documentation, guidelines, of ICT infrastructure and configuring, testing, troubleshooting,
policies and procedures facilities. and repairing hardware.
- testing database systems and
INFORMATION AND KNOWLEDGE MANAGEMENT roles develop, maintain, implement and deliver systems for keeping, updating, accessing and preserving
records, files, information, historical documents and artefacts.
INTELLIGENCE roles performed in support of military operations, policy operations as well as warning and estimative intelligence.
Governance 2245 INTELLIGENCE AND POLICY ANALYSTS collect and analyse information and data to Cyber Security
and Policy produce intelligence and to develop and analyse policies guiding the design,
implementation and modification of government and commercial operations and
programs.
Tasks Include:
- determining organisational and client intelligence requirements
- organising, collecting, collating and analysing data, and developing intelligence Government
information such as electronic surveillance Infrastructure
- ascertaining the accuracy of data collected and reliability of sources and Base
- conducting threat and risk assessments and developing responses Security Policy
- liaising and consulting with program administrators and other interested parties to
identify policy needs National
- reviewing existing policies and legislation to identify anomalies and out-of-date Security Advice
provisions
- researching social, economic and industrial trends, and client expectations of
programs and services provided
- formulating and analysing policy options, preparing briefing papers and
recommendations for policy changes, and advising on preferred options Personnel
- assessing impacts, financial implications, interactions with other programs and Security
political and administrative feasibility of policies
LEGAL and PARLIAMENTARY roles support the provision of, or provide, legal advice, prepare and draft legal documents, conduct negotiations on behalf of
clients, plead cases in courts and tribunals, hear legal and other matters in courts and tribunals, and interpret, analyse, administer and review the law. Also includes
roles that provide Ministerial / Cabinet and Parliamentary advice and support.
Legislation 2712 JUDICIAL AND OTHER LEGAL PROFESSIONALS hear legal and other matters in Advice 224412 Policy Advisor Develops and analyses policies
courts and tribunals; interpret, analyse, administer and provide advice on the law; and guiding the design, implementation
draft legislation. and modification of government or
Tasks Include: commercial operations and
- researching statutes and previous court decisions relevant to cases programs.
- conducting trials and hearings
- calling and questioning witnesses
- hearing and evaluating arguments and evidence in civil and criminal summary Drafting 224413 Policy Advisor Develops and analyses policies
matters guiding the design, implementation
- deciding penalties and sentences within statutory limits, such as fines, bonds and and modification of government or
detention, awarding commercial operations and
damages in civil matters, and issuing court orders programs.
- exercising arbitral powers if resolution is not achieved or seems improbable through
conciliation
- preparing settlement memoranda and obtaining signatures of parties
- advising government of legal, constitutional and parliamentary matters and drafting
bills and attending committee meetings during consideration of bills
- advising clients and agents on legal and technical matters
Ministerial / 224 9 Other Information and Organisation Professionals Ministerial and 224912 Liaison Officer Establishes and facilitates
Cabinet and This unit group covers Information and Organisation Professionals not elsewhere Parliamentary communication between different
Parliamentary classified. Advice community groups, organisations
MONITORING and AUDIT roles plan, develop and implement reviews of organisational, program or project performance. Also includes roles that undertake risk
analysis, management and fraud control for an organisation or compliance activity.
ORGANISATIONAL LEADERSHIP roles plan, direct, control, coordinate and have a significant leadership role within an organisation.
PEOPLE roles plan, develop, implement and evaluate staff recruitment, retention, training and development programs as well as assist organisations to achieve
greater efficiency and solve organisational problems.
SCIENCE AND HEALTH roles include natural and physical scientists, health and allied health professionals and welfare support workers.
SERVICE DELIVERY roles provide coordinated and structured advice, support and services to citizens and customers.
Numerical 2241 ACTUARIES, MATHEMATICIANS AND STATISTICIANS develop and apply actuarial, Actuary 224111 Actuary Analyses mathematical, statistical,
Analysis mathematical, statistical and quantitative principles and techniques to solve problems demographic, financial or economic
in a range of fields such as business and finance, scientific and social research, and data to predict and assess the long-
engineering. term risk involved in financial
Tasks Include: decisions and planning. Registration
- defining, analysing and solving complex financial and business problems relating to or licensing is required.
areas such as insurance premiums, annuities, superannuation funds, pensions and Economist 224311 Economist Performs economic research and
dividends analysis, develops and applies
- examining financial projections for general insurance companies, finance companies, theories about production and
government and other organisations distribution of goods and services and
- designing new types of policies, assessing risks and analysing investments in life people's spending and financial
insurance, superannuation funds, health insurance, friendly societies, financial markets behaviour, and provides advice to
and other areas governments and organisations on
- formulating mathematical models to simulate processes economic policy issues.
- applying models to experimental observations, and adjusting and recasting the Mathematician 224112 Mathematician Develops and applies mathematical
models principles and techniques to solve
- using numerical analysis methods to develop algorithms and perform computations problems in all areas of the sciences,
- liaising with management and clients to determine the subject or area to be surveyed engineering, technology, social
or examined sciences, business, industry and
APS Job Family Model 80
Strategic Policy, Research, Project and Programme
4 digit
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
- specifying the data to be collected, and the methodology to be used in collection and commerce.
analysis
- evaluating and describing the reliability and utility of source information
- analysing and interpreting data, and producing relevant statistics to describe and
infer particular trends and patterns
Statistician 224113 Statistician Designs and applies statistical
principles and techniques for
collecting, organising and interpreting
quantifiable data, and uses statistical
methodologies to produce statistical
reports and analyses for government,
commercial and other purposes.
Statistical 552314 Statistical Compiles data and undertakes
Officer Clerk statistical and actuarial computations.
Programme4 5111 PROGRAMME AND PROJECT ADMINISTRATORS plan and undertake Programme 511112 Program or Plans and undertakes administration
administration of contracts, organisational programs, special projects and support Management Project of organisational programs, special
services. Administrator projects and support services.
Tasks Include:
- developing, reviewing and negotiating variations to contracts, programs, projects and
services
- responding to inquiries and resolving problems concerning contracts, programs, Programme 511112 Program or Plans and undertakes administration
projects, services provided, and persons affected Reporting Project of organisational programs, special
- managing paperwork associated with contracts, programs, projects and services Administrator projects and support services.
provided
- advising senior management on matters requiring attention and implementing their
decisions
Programme 511112 Program or Plans and undertakes administration
- overseeing work by contractors and reporting on variations to work orders
Support Project of organisational programs, special
- preparing and reviewing submissions and reports concerning the organisation's
Administrator projects and support services.
activities
- collecting and analysing data associated with projects undertaken, and reporting on
project outcomes
4
For the purposes of P3M3 a programme is defined as a temporary, flexible organization created to coordinate, direct and oversee the implementation of a set of related projects and activities in order to deliver outcomes
and benefits related to the organization’s strategic objectives. P3M3® – Programme Model, V2.1, OGC, p.2
APS Job Family Model 81
Strategic Policy, Research, Project and Programme
4 digit
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
Project5 5111 PROGRAMME AND PROJECT ADMINISTRATORS plan and undertake Project 511112 Program or Plans and undertakes administration
administration of contracts, organisational programs, special projects and support Management Project of organisational programs, special
services. Administrator projects and support services.
Tasks Include:
- developing, reviewing and negotiating variations to contracts, programs, projects and
services
- responding to inquiries and resolving problems concerning contracts, programs,
projects, services provided, and persons affected
- managing paperwork associated with contracts, programs, projects and services
provided Project 511112 Program or Plans and undertakes administration
- advising senior management on matters requiring attention and implementing their Reporting Project of organisational programs, special
decisions Administrator projects and support services.
- overseeing work by contractors and reporting on variations to work orders Project Support 511112 Program or Plans and undertakes administration
- preparing and reviewing submissions and reports concerning the organisation's Project of organisational programs, special
activities Administrator projects and support services.
- collecting and analysing data associated with projects undertaken, and reporting on
project outcomes
Research 1325 RESEARCH AND DEVELOPMENT MANAGERS plan, organise, direct, control and Data Analysis
coordinate research and development activities within organisations.
Tasks Include:
-determining, implementing and monitoring research and development strategies, Research 1325 Research and Plan, organise, direct, control and
Development coordinate research and development
policies and plans
Managers activities within organisations.
- developing and implementing research projects, priorities and targets to support
commercial and policy developments
- leading major research projects and coordinating activities of other research workers
Survey 561511 Survey SURVEY INTERVIEWERS interview
- assessing the benefits and monitoring the costs and effectiveness of research and
Development Interviewers people and record their responses to
development activities
survey and market research questions
- interpreting results of research projects and recommending associated product and
on a range of topics.
service development innovations
- providing advice on research and development options available to the organisation
- monitoring leading-edge developments in relevant disciplines and assessing
implications for the organisation
- may publish results of significant research projects
Strategic Policy 1324 POLICY AND PLANNING MANAGERS plan, organise, direct, control and coordinate Policy Advice 224412 Policy Advisor Develops and analyses policies
policy advice and strategic planning within organisations. guiding the design, implementation
Tasks Include: and modification of government or
5
OGC defines a project as a unique set of coordinated activities, with definite starting and finishing points, undertaken by an individual or team to meet specific objectives within defined time, cost and performance
parameters as specified in the business case. P3M3® – Project Model. V.2.1, OGC, p.2
APS Job Family Model 82
Strategic Policy, Research, Project and Programme
4 digit
Job function ANZSCO ANZSCO
ANZSCO 4 digit ANZSCO description Job role ANZSCO description
name code name
code
- developing, implementing, administering and participating in policy research and commercial operations and programs.
analysis
- coordinating the implementation of policies and practices Policy 224412 Policy Advisor Develops and analyses policies
- establishing activity measures and measurements of accountability Development guiding the design, implementation
- overseeing and participating in the development of policy documents and reports and modification of government or
- consulting with and providing expert advice to government officials and board commercial operations and programs.
members on policy, program and legislative issues International
- representing the organisation in negotiations, and at conventions, seminars, public and Stakeholder
hearings and forums convened to discuss policy issues Agreements and
Negotiation
International
Delegations
Management
and Support
TRADES AND LABOUR roles provide a variety of manual tasks that may involve the use of hand tools, power tools, air tools, and small heavy equipment.
Horticulturalists 362 HORTICULTURAL TRADES WORKERS prepare and sell floral Horticulture 362213 Landscape Gardener Plans and constructs garden
/ Gardeners arrangements and flowers, establish and maintain gardens, parks and landscapes.
and Labourers surfaces used for sport, and plant, cultivate and maintain plants and trees. Gardens 362 2 Gardeners GARDENERS plant, cultivate,
Tasks Include: maintain, plan and construct parks,
- preparing plans and drawings, selecting materials and plants, and gardens and landscapes, and
scheduling landscape construction inspect, diagnose and treat trees
- preparing soil, potting media, growing sites and seedbeds before planting and shrubs.
seeds, bulbs and new turf
- maintaining parks, gardens, surfaces used for sport, and plants in Labourer 8414 Garden and Nursery GARDEN AND NURSERY
nurseries Labourers LABOURERS perform a variety of
- applying pesticides, fertilisers and other chemicals to control pests, routine tasks in propagating,
diseases, weeds and nutritional and environmental plant disorders cultivating and maintaining plants in
- examining trees to assess their condition and determine treatment gardens and horticultural nurseries.
Trades 33 CONSTRUCTION TRADES WORKERS construct and repair buildings and Carpentry 3312 Carpenters and Joiners CARPENTERS AND JOINERS
other structures, apply final finishes such as plaster, painting and flooring, construct, erect, install, renovate
make and install glass products, and provide plumbing, drainage and and repair structures and fixtures
mechanical services. made of wood, plywood, wallboard
Tasks Include: and other materials, and cut, shape
- studying drawings and plans, and estimating quantities of materials and fit timber parts to form
required structures and fittings.