1.

To forecast and plan, to organize and to command, to coordinate, and to control,

means:
a. To lead
b. To manage
c. To supervise
d. To follow

2. Anyone who uses interpersonal skills to influence others to accomplish a specific

goal.
a. Leader
b. Follower
c. Supervisor
d. Manager

3. According to this theory, workers should be able to view how they fit into the
organization.
a. Theory Y
b. Theory X
c. Scientific management
d. Human relations management

4. When management pays special attention to workers, productivity is likely to

increase, regardless of the environmental working conditions.
a. Decision making
b. Hawthorne effect
c. Leadership
d. Transformational leadership

5. Which type of leaders motivates member by coercion?

a. Transactional leaders
b. Democratic leaders
c. Authoritarian leaders
d. Situational leaders

6. In an organization the economic man is defined as:

a. The manager that selects a decision that will maximize utility function
b. The manager whose knowledge is always fragmented
c. A born leader
d. The manager who is focused regardless of emotions
7. The administrative man is described as:
a. The manager that makes decisions that are good enough
b. The manager is described as creative
c. The manager is a left- brain thinker
d. The manager has a complete list of alternatives when deciding on something

8. Decision tree is described as:

a. Using statistics to assist the decision maker in reducing risk
b. A decision-making tool that visually lets the decision maker envision alternatives
c. A decision-making tool that shows cost- profit relationship
d. A graphic method that can help managers visualize alternatives available

9. This tool includes solving a problem by writing down objectives and alternatives in a
table
a. Consequence table
b. Decision grid
c. Probability theory
d. PERT

10. A flowchart that predicts when an activity must take place if a final event is to occur:
a. Logic models
b. Probability theory
c. PERT
d. Decision grid

11. Probability theory is described as:

a. Using statistics to assist the decision maker in reducing risk
b. Visualizing alternatives and comparing against the a criteria
c. A decision-making tool that shows cost- profit relationships
d. A decision-making tool that shows how a program is intended to operate

12. This decision making tool allows one to visually examine the alternatives and
compare each against the same criteria.
a. Decision tree
b. Decision grid
c. Consequence table
d. Logic model

13. Stage of group communication where Members polarize into subgroups.

a. Forming
b. Storming
c. Norming
d. Performing
14. In this type of communication, sender has little formal accountability for the
accuracy of the message.
a. Upward communication
b. Downward communication
c. Diagonal communication
d. Grapevine communication

15. Why do structural relationships provoke conflict?

a. Because of task interdependence
b. Because of expectations regarding behavior and attitude
c. Because of poor communication
d. Because of different values and beliefs

16. One party exerts dominance, the other party submits and loses
a. Win-win
b. Win- lose
c. Lose- lose
d. No winner- no loser

17. An unassertive, cooperative tactic used when individuals neglect their own concerns
in favor of others’ concerns.
a. Smoothing
b. Compromising
c. Accommodating
d. Negotiating

18. In this strategy conflict is discouraged.

a. Suppression
b. Forcing
c. Avoiding
d. Confrontation

19. The goal of this strategy is to achieve a win-win solution to the conflict.
a. Avoiding
b. Smoothing
c. Confrontation
d. Resistance

20. Conflict can become bigger when this strategy is used:

a. Avoiding
b. Withdrawal
c. Confrontation
d. Forcing
21. Patients at risk to themselves or others and patients whose vital signs and level of
consciousness indicate potential for respiratory or circulatory collapse are
considered:
a. 1st priority
b. 2nd priority
c. 3rd prority
d. 4th priority

22. The patient that cannot walk without assistance is:

a. 1st priority
b. 2nd priority
c. 3rd prority
d. 4th priority

23. Perception that an individual has used up all available energy to perform the job and
feels that he or she doesn’t have enough energy to complete the task.
a. Stress
b. Burnout
c. Conflict
d. Compassion fatigue

24. Strained relationships causes which type of stress?

a. Interpersonal stress
b. Intrapersonal stress
c. Intergroup stress
d. Intragroup stress

25. Suffering from physical/emotional pain with symptoms similar to burnout felt by
caregivers.
a. Stress
b. Burnout
c. Conflict
d. Compassion fatigue