CHARLENE A.

MAGLASANG
Upper San Vicente
Liloan, Cebu
6002 Philippines
+639226615879
charleneinventomaglasang@gmail.com

OBJECTIVE: To secure a position where I can effectively utilize my skills, educational

background and ability to work well with people.

PERSONAL INFORMATION:
Age: 25 years old
Birthday: June 18, 1994
Birth Place: Liloan, Cebu
Nationality: Filipino
Height: 149cm
Weight: 50kg

EMPLOYMENT/TRAINING HISTORY:

April 28, 2014 - May 29, 2016 - Customer Account Executive

Comcast SIK (Self-Install Kit Activation)

Voice Support at Convergys
Convergys-Stream
TU Bldng Asiatown, IT Park, Lahug, Cebu City, Phils

● frontrunner in cable, internet and phone activation

● responsible in offering guidance for new Comcast customers
● handles basic troubleshooting issues for cable, phone and internet services
● efficient multi-tasker in assisting other technical concerns
May 30, 2016 – January 6, 2018 Technical Support Representative

24/7 Customer Philippines

Ebloc3 Tower, Geonzon St, Cebu City

 Provides technical and network problem resolution to customers by performing a

question diagnosis while guiding users through step-by-step solutions.
 Solutions include, but are not limited to, resolving username and password problems,
uninstalling/reinstalling basic software applications, verifying proper hardware and
software set up, power cycling equipment and assisting with navigating around
application menus and answers billing questions as well as processing payments.

February 12, 2018- Present Remote Desktop Support Specialist

PeoplePlusTech
Ebloc3 Tower, Geonzon St, Cebu City
February 12. 2018 – Present

● responsible for diagnosing computer issues and solution

● Provides technical and network problem resolution to customers by performing a
question diagnosis while guiding users through step-by-step solutions.
● provides advance troubleshooting and quick fixes for computer software issues
● schedules in-store and in-home appointment for the resolution of the computer issues

SKILLS

● Proficient in Microsoft Word, Excel, PowerPoint and Publisher

● Proficient in basic web graphics, video and photo editing
● Touch Typist
● Online networking
● Facilitating, Interpersonal and Communication
● Multi-tasking and Time management
● Dedicated and hardworking individual; exceptionally versatile and adaptable
Seminars Attended

E-Commerce Seminar
October, 2010
How to Achieve and Sustain Competitive Advantage
September, 2012
Telephone Etiquette and Customer Service Relationship
June, 2013

EDUCATIONAL BACKGROUND:

 June 5, 2010 - April 2, 2014

Bachelor of Science in Business Management
Major in Management Accounting
University of Cebu
.

CHARACTER REFERENCES:

Name Job Title Contact Number

Team Manager
Mr. Martin Lomosad 09167174217
24/7 Customer Service Philippines
Ms. Mary Cindell lyn
Project Manager 09324199169
Pilapil
Senior Account Executive
Mrs. Aileen Codoy UCPB- Cocolife 09178154818
Bank Insurance