Attachment Report

Report on two months Industrial Attachment 2019
KUMASI TECHNICAL UNIVERSITY

SCHOOL OF BUSINESS
DEPT. OF ACCOUNTANCY AND ACCOUNTING INFO.
SYSTEMS
TWO MONTHS INDUSTRIAL ATTACHMENT REPORT AT SOCIAL

SECURITY AND NATIONAL INSURANCE TRUST (SSNIT)
KUMASI-ASAFO BRANCH
PRESENTED BY:
NAME: ARTHUR TIMOTHY
INDEX NUMBER: 051700158
DATE: 6TH OCTOBER, 2019

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TIMOTHY ARTHUR
HND ACCT. WITH COMP.
ACKNOWLEDGEMENTS
The success of this report comes up with joint effort and cooperation of different
people, I ‘m grateful to them and I would like to express my appreciation to the
following:
I thank deeply Almighty GOD for everything in life.
I would like to thank my industrial supervisors and academic supervisor who

devoted and committed their time and effort helping me with their close guidance
and support, Mr. Mohammed Arthur, Mrs. Selina Aziaba, Mr. Nyame, Mrs.
Paulina Asare, Mr. Dennis Ankrah, Mr. Richard Nartey and the entire staff of
Benefit unit for giving me this opportunity to carry out my internship in the sector
and all other member staff in different departments.
I hold my gratitude, to my KsTU supervisor who tirelessly came to SSNIT-Asafo

to see whether what I was doing was connected to what I studied in the class,
thank you for your guidance. I hold my gratitude towards Benefit unit staff and
SSNIT-Asafo administration at large.
Finally, special thanks go to all members of my family and friends who in one
way or another made the completion of training and this report possible and
special thanks to my trainer (Ms. Theresa YEBOAH).
DEDICATION
This book is dedicated to:
 The Almighty God

 My dearest Mum and Dad
 My brothers and sisters
 To my academic friends and colleagues
 I am always grateful for your consideration support in my project and my
life as well.
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DECLARATION
I hereby declare that, except where otherwise indicated, this document is entirely
my own work and has not been submitted in whole or in part to any other
University.
Name: ARTHUR Timothy
Signed…………………………………
Date………/……../2019
CERTIFICATION
This is to certify that the internship report written by Timothy ARTHUR reflects
his internship conducted in SSNIT-Asafo in Benefit department under my
supervision and guidance.
Name of internal supervisor: Mr. Mohammed ARTHUR.
Signature and stamp………………………………………
Date…….../………/2019
I…………………………………………………, certify that this is a genuine

internship report of Timothy ARTHUR who carried out his internship in SSNIT-
Asafo sector from 3rdJune 2014 to 9th August 2019 in Benefit unit under my
supervision and guidance, for the award of Higher National Diploma Accounting
with Computing, in the Accounting and Accountancy Information System
Department at Kumasi Technical University.
Academic supervisor: ………………………………………..
Signature: …………………………………………
Date: ............/ …… / 2019
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LISTS OF ABREVIATIONS
KsTU. KUMASI TECHNICAL UNIVERSITY.
SSNIT SOCIAL SECURITY & NATIONAL INSURANCE TRUST
MS MICROSOFT
AAIS ACCOUNTANCY & ACCOUNTING INFO. SYSTEM
SSB SURVIVOURS BENEFIT FORM
SSBS SURVIVOURS BENEFIT SUPPLEMENT FORM
NPA (ACT 766) NATIONAL PENSIONS ACT 2008, (ACT 766)
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CONTENTS
ACKNOWLEDGEMENTS .................................................................................................................... 2
DEDICATION ........................................................................................................................................ 2
DECLARATION .................................................................................................................................... 3
CERTIFICATION .................................................................................................................................. 3
LISTS OF ABREVIATIONS ................................................................................................................. 4
CHAPTER One....................................................................................................................................... 7
1.1.0. ABSTRACT .............................................................................................................................. 7
1.2.0. INTRODUCTION .................................................................................................................... 7
1.3.0. NATURE AND BACKGROUND OF ORGANISATION SSNIT at Glance. ......................... 8
1.3.1. WHAT SSNIT IS .................................................................................................................. 8
1.3.2. WHAT SSNIT DOES ........................................................................................................... 9
1.3.3. CORE FUNCTIONS OF THE TRUST ................................................................................ 9
1.3.4. HOW THE TRUST WORKS ............................................................................................. 10
1.3.5. FINANCING....................................................................................................................... 10
1.3.6. AFFILIATION .................................................................................................................... 10
1.3.7. AWARDS ........................................................................................................................... 10
1.3.8. OPERARTIONS ................................................................................................................. 11
1.3.9. The Board of Trustees ......................................................................................................... 11
1.3.10. OUR VISION .................................................................................................................... 12
1.3.11. OUR MISSION ................................................................................................................. 12
1.3.12. OUR VALUES ................................................................................................................. 12
1.4.0 AT THE BRANCH ASAFO WHERE I TOOK THE INTERNSHIP. .................................... 12
Chapter Two.......................................................................................................................................... 13
2.1.0. ACTIVITIES CARRIED OUT DURING TRAINING PERIOD ........................................... 13
2.2.0. JOB DESCRIPTION .............................................................................................................. 14
2.2.1. Task 1. Data entry and checking physical files. ...................................................................... 14
2.2.1.1. Objective: ......................................................................................................................... 14
2.2.1.2. My responsibilities: .......................................................................................................... 15
2.2.1.3. Technical details .............................................................................................................. 15
2.2.1.4. Scientific/professional skills required .............................................................................. 16
2.2.1.5. Problems encountered and approach taken to solve them................................................ 16
2.2.1.6. Approach taken to solve them: ......................................................................................... 17
2.2.1.7. New skills/ knowledge acquired: ..................................................................................... 17
2.2.2.0. Task Two: Scanning and Uploading Documents unto the Server. ...................................... 18
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2.2.2.1. My Objectives; ................................................................................................................. 18
2.2.2.2. My responsibilities ........................................................................................................... 18
2.2.2.3. Technical details; ............................................................................................................. 18
2.2.2.4. Scientific professional skills required .............................................................................. 19
2.2.2.5. Problems encountered: ..................................................................................................... 19
Chapter Three........................................................................................................................................ 19
3.1.0 LEARNING OUTCOMES ...................................................................................................... 19
3.1.1. My first day on internship ................................................................................................... 20
3.2.0. My best day on Internship....................................................................................................... 21
3.2.1. Context ................................................................................................................................ 21
3.2.2. My role ................................................................................................................................ 21
3.2.3. Action taken ........................................................................................................................ 22
Chapter Four ......................................................................................................................................... 23
4.0. SELF-EVALUATION OF THE INTERNSHIP ........................................................................ 23
4.1. Expectations of my Internship position ..................................................................................... 23
4.2. The way my expectations were met ........................................................................................... 23
4.3 The new skills acquired .............................................................................................................. 23
Chapter Five .......................................................................................................................................... 23
5.1. CONCLUSION .......................................................................................................................... 23
5.2. RECOMMENDATIONS ........................................................................................................... 24
5.2.1. Recommendations to the KsTU .......................................................................................... 24
5.2.2. Recommendations to the SSNIT sector .............................................................................. 25
Chapter Six............................................................................................................................................ 25
6.1.0. APPENDIX ............................................................................................................................. 25
6.1.1. SSNIT-Asafo Benefit unit organization chart ..................................................................... 25
6.1.2. SSNIT-Asafo Branch organization chart ............................................................................ 26
6.2.0. Figure ...................................................................................................................................... 27
6.2.1. Some pictures taken whiles on work....................................................................................... 27
Figure 1. Duty day at the registration desk. .................................................................................. 27
Figure 3. Duty day at the data entry office.................................................................................... 27
6.2.2. Sample of work I was mostly involved ................................................................................... 28
6.3.0. REFERENCE.......................................................................................................................... 29
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CHAPTER ONE
1.1.0. ABSTRACT
Kumasi Technical University (KsTU) is an institution of higher learning
institutions which enables its students to carry out their internship in various
organizations purposely to sustain them with employment environment in the
future and this concern the level 100 and 200 students have to conduct the
internship attachment and make a report on it after completion.
Then, it is in these views that as an undergraduate student in level 200, AAIS

department I have carried out my internship in SSNIT sector. It is located in
Kumasi Asafo near KsTU.
In fact, during this internship of two months I have acquired the process through
which SSNIT beneficiaries go through for their claims. Also how office
documents are entered into SSNIT system and how they are classified so that it
easy to get them back. I have been performed two main activities; the first is data
entry and checking of documents. My duties was to ensure that all documents are
entered in the system and kept properly. The second activity I’ve done is scanning
of claims documents and other related documents where I was having duties to
scan and upload documents into the system.
In addition, in my internship I got chance of getting experience in filing,

registering new members and networking of the working environment. Before
going in my internship I had purpose of matching theoretical skills learned in
classroom into field practices. The time I was given full confidence of performing
my tasks, it was the best day that I will never forget. Briefly, depending on
experience gaining in working place environment I am planning to continues my
studies by doing MBA and professional courses so that I will be important person
that will give back to the Ghanaian society and worldwide as well.
Finally, I would like to encourage parents, KsTU, private sectors and other
sponsors involving in education to perform their part accordingly so that
internship would be running in effective manner and provide the greatest
performance.
1.2.0. INTRODUCTION
An internship is a short-term experience in which intern receive training and can
build skills in a specific field or career area. An internship can be paid or unpaid
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and can vary in hours and length. The important element that distinguishes an
internship from a short-term job or community service is the intentional "learning
agenda" that the intern brings to the experience. Consider doing an internship to
gain career-related experience during their studies or upon graduation.
Internship is one of the credit courses offered in KsTU academic program which
is to be undertaken by all students. It is often carried out in different companies
and Institution that are available in Ghana. The internship is practical course
where students used to get theories in class than practices. This is got either when
attending various lecturing, reading handouts and their researches in libraries as
well as on internets. Answering to the needs for students to apply theoretical
competences and acquire hands-on skills in order to resolve the problem of
manpower in the labor market, Kumasi Technical University has set an internship
period before the student graduates. These periods are classified in that the
students spend two Months. All that periods are opportunities for students to get
accustomed with work environment and to transform theories learn in class into
practical. It is in this framework that as a student in Level 200 in the Accounting
and Accountancy Information System Department has to conduct internship.
The internship also is set to prepare the students to get global picture on how job
are done from the view point of the field. It has crucial importance in accordance
with real and professional applications of the concerned principles and
techniques.
In this course the trainee makes an assessment on the organization under study
and in the addition, the study and ultimate report by the student, generates greater
implication to the organization and the accomplishment of University studies in
Higher National Diploma Accounting with Computing, in the Accounting and
Accountancy Information System Department.
1.3.0. NATURE AND BACKGROUND OF ORGANISATION SSNIT AT

GLANCE.
1.3.1. WHAT SSNIT IS
The Social Security and National Insurance Trust (SSNIT) is a statutory public
Trust charged under the National Pensions Act, 2008 Act 766 with the
administration of Ghana’s Basic National Social Security Scheme. Its mandate is
to cater for the First Tier of the Three-Tier Pension Scheme. The Trust is currently
the largest non-bank financial institution in Ghana.
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The primary responsibility of the Trust is to replace part of lost income of

workers in Ghana due to Old Age, Invalidity or Death of a member where
dependants receive lump sum payment. It is also responsible for the payment of
Emigration benefit to a non-Ghanaian member who is leaving Ghana
permanently.
The Pension Scheme as administered by SSNIT has a registered membership

of over 1,471, 564 million as at June 2018 with over 190,079 pensioners who
regularly receive their monthly pensions from SSNIT.
1.3.2. WHAT SSNIT DOES
SSNIT is governed by the National Pensions Act 2008, (Act 766) which has a
contributory 3-tier Pension Scheme with SSNIT operating the mandatory First-
Tier Scheme. It is also governed by PNDC Law 247
The contribution rates and distribution under Act 766 and PNDC Law 247
CONTRIBUTIONS ACT766 PNDC 247
EMPLOYER 13.0% of basic salary 12.5%
WORKER 5.5% of basic salary 5.0%
TOTAL 18.5% of basic salary 17.5%
Under the Act 766, out of the 18.5%, the employer remits 13.5% to SSNIT
within 14 days of the ensuing month to the mandatory First-Tier Basic Social
Security Scheme-SSNIT.
Out of the 13.5% with SSNIT, 2.5% is remitted to the National Health Insurance
(NHIS) towards the member Health Insurance. Employer pays the 5% to the
Mandatory Second Tier Occupational Scheme which is privately managed by
Trustees approved and licensed by the Board of National Pension Regulatory
Authority (NPRA).
1.3.3. CORE FUNCTIONS OF THE TRUST
 Register employers and workers

 Collect contributions
 Manage records on members
 Invest the funds of the Scheme
 Process and pay benefits to eligible members and nominated dependants.
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1.3.4. HOW THE TRUST WORKS
SSNIT has a decentralized operational system made up of the Area, Branch, and
Day Offices. An Operations Coordinator at the Head Office co-ordinates all
operational activities and reports to the General Manager, Operations.
There are eight (8) Area Offices, fifty (50) Branches, twenty-three (23) Day
Offices and an Agency spread throughout the country.
1.3.5. FINANCING
The scheme is self-financing through the contributions of members and returns
on the investments of the funds. The new SSNIT Scheme (Act 766) is now
referred to as the Basic National Pension Scheme (or Tier-1 Pension Fund). It
is a Defined-Benefit, partially funded scheme and uses a scaled-premium method
of financing. It is financed through the combined contributions of the employees
and employers as well as investment income.
A significant portion of the benefits are derived from investment income.
1.3.6. AFFILIATION
The Trust is a member of the International Social Security Association (ISSA),
an affiliate of the International Labour Organisation (ILO). SSNIT is the first
ISSA member south of the Sahara to convert its Provident Fund scheme into a
pension scheme in 1991.
1.3.7. AWARDS
1988: “Good Corporate Citizen Award” from the International Social Security
Association (ISSA).
2000: “Excellence in Innovation in Shelter Development” by the Millennium
Excellence Awards, Ghana.
2004: “Corporate Organisation of the Year 2004” by Institute of Public
Relations,Ghana.
2008: “ISSA Good Practice Awards Africa Competition”.
2011: “ISSA Good Practice Award Africa Competition”.
2012: Public Relations Excellence Awards 2012 PR Organization of the Year
(Public Sector)
2014: The New Era Award for Technology Innovation & Quality by
Association, Otherways Management and Consulting, Paris France.
2015: Platinum Award in the Category of Revenue Mobilization
and Investment Promotion by Ministry of Trade and Industry.
2016: The IIA-Ghana Outstanding Corporate Partner Award by the Institute
of Internal Auditors, Ghana and many more.
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1.3.8. OPERARTIONS
The day-to-day administration of the Trust is headed by the Director General
who is assisted by three (3) Deputy Director Generals. There is the Deputy
Director General for the Investment and Development Division, Deputy Director
General in charge of Finance and Administration and Deputy Director General
responsible for Operations and Benefits. The Director General and the Deputy
Director Generals are assisted by nine (9) General Managers who are in charge
of the following functions in the Trust.
1. Investment and Development

2. General Counsel
3. Finance
4. Operations
5. Management and Information Systems (MIS)
6. Administration and Human Resource
7. Benefits
8. Medical
9. Special Projects
The core business of the Trust is managed by Heads of Department, Area and
Branch managers.
1.3.9. THE BOARD OF TRUSTEES.

The Board of Trustees are the Trustees of the scheme and they are responsible for
the policy direction of SSNIT. The Trustees have representation from
government, employers and workers. It is constituted as follows:
1. A Chairperson
2. Two persons nominated by the President, at least one of whom is a woman
3. Two representatives of Employers' Associations,
4. Four representatives of Organised Labour
5. One representative of National Pension Association
6. One representative of the Ministry responsible for Finance not below the
rank of a Director
7. One representative of the Security Services who is not a member of the
Ghana Armed Forces and
8. The Director General of the Trust
9. Company Secretary
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1.3.10. OUR VISION
To be the model for the administration of Social Protection Schemes in Africa
and beyond.
1.3.11. OUR MISSION
To provide income security for workers in Ghana through excellent business
practices.
1.3.12. OUR VALUES
1. Professionalism (Ethical conduct, confidentiality and discipline)
2. Leadership (Empowerment)
3. Integrity (Accountable and Transparent)
4. Customer Focus (Service Excellence and Empathy)
5. Commitment (Passion)
6. Innovation
7. Team Work (Collaboration and Participation)
1.4.0 AT THE BRANCH ASAFO WHERE I TOOK THE INTERNSHIP.
The Asafo branch has four (4) main units namely, the Benefit unit, Data Entry
unit, Account unit and the Compliance and prosecution unit with each unit with
separate investigators. I was fully assigned to the benefit unit precisely under data
entry section.
The benefit unit has two distinct units, The Survivals Unit and The Pensioners
Unit which are both supervised by separate supervisors. The Survival unit
receives and captures all documents about deceased person or beneficiary claim
process and finally process to ensure that every beneficiary has received his/her
percentage portion of the said amount. Some of the documents used are,
Requirement Form, SSB2, SSB2S, SSB3, SSB3S, SSB4, SSB6, SSB7 and many
more.
These forms require the person reporting the death to provide the death reporter’s
full name, contact, house address and valid Identity card. As well as the deceased
person’s full name, last place of residence, last place of work, SSNIT No, date of
death, name(s) of child/ren, spouse(s), brother(s) sister(s), parent, next of kin, and
other details. Finally a prove or an evidence of death which could be any one of
Letter from Last Employer, Letter From Religious Leader, Death Certificate,
Letter of Administration, Medical Certificate of Cause of Death and Affidavit
from Chief or a Leader of a Town.
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The investigators would then conduct investigations and write reports. Finally the
beneficiaries which are normally stated by deceased person or by the National
Pensions Act 2008, (Act 766), are identified and being called to provide their
bank details for their money to be paid.
The Pensioners Unit also receives and captures all documents about those who
are regarded as reduced pensioners, full pensioners, invalidity persons and people
leaving the country of which they are not returning again. Reduced pensioner is
someone who is 55 to 59years, with full pension starting from 60years. Invalidity
person is that one, who had been medically or physically proven and declared as
not being able to work.
These persons would be investigated on ground from documents such as;

retirement letters, medical reports, passports and VISA, and others. They would
then be asked to fill forms such as; SSB1, SSB7, SSB9, including others.
Computation of their money would be done and finally they would be called to
provide their bank details for payment to be done in a lump sum or monthly.
CHAPTER TWO
2.1.0. ACTIVITIES CARRIED OUT DURING TRAINING PERIOD

The internship was extended over a period of two months and a week from 3rd
June 2019 to 9th August 2019.
Weeks Activity Comments

1st week -Registration -First day was an
induction day.
-All interns were taken
through the process
involves in enrolling a
new member onto the
scheme.
2nd week -Continuation of registration - I was tasked to do
registration.
3rd week -Scanning. -I was scanning benefit’s
documents and other
related documents.
-uploading the scanned
documents into the
server.
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4th week -Receiving customers -I was moved to benefit

unit where I was
introduced to the staff.
-I was taken through how
to receive customers.
-Receiving customers.
5th week Data entry - I was taken through the

process of capturing.
-Capturing of data.
-Documentation.
-Capturing of data.
-receiving customers
6th week Scanning -I was scanning benefit’s
through to 9th documents and other
week related documents.
-uploading the scanned
documents into the
server.
2.2.0. JOB DESCRIPTION

The SSNIT Asafo branch, the place where I conducted my internship, has a
number of different departments; however I carried out my practical training in
benefit department.
In my internship I have many tasks and responsibilities that I supposed to carry

out, I was supposed to look and try to work hard so that come up with great
experience gain from my hosting institution. Concern my job as I have said in the
report I have working as benefit’s data entry officer, checking of physical files.
Secondly scanning and uploading documents into the server.
2.2.1. TASK 1. DATA ENTRY AND CHECKING PHYSICAL FILES.

2.2.1.1. OBJECTIVE:
Our main objective was to ensure that files are complete endorsed and entered
into the software accordingly and kept properly so that it can be easy to get them.
Those are my specifics objective under data entry;
 Confirming information, operating plans of data entry and documentation

and maintaining files.
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 Focusing on details and enter information perfectly.

 Entering all perceptive information of accounts in electronic files.
 Helping out other workers in copying, typing, filing and other duties.
 Maintaining staff's works and ensuring all responsibilities are completed
on time.
 Performing managerial tasks including filing.
 To use my abilities efficiently for organizational as well as individual
development by teamwork and personal efforts as data entry clerk in
organization.
2.2.1.2. MY RESPONSIBILITIES:
 Checking of physical files.
 Entering physical files into the system.
 Checking whether those files are in the system or not.
 Prepared documents for data entry
 Recorded all tasks and activities
 Printing of payments advices and acknowledgement letters.
2.2.1.3. TECHNICAL DETAILS
In order to ensure quality of work in benefit department, I‘ve got a task of
entering, checking of physical files that were done in the unit from different
activities.
However, SSNIT sector is a government institution that receives several different

categories of people from the sector and even other people doing business in the
sector which has different attitudes and behaviors. More to this, some of them
have little knowledge on the institution’s rules and regulations; this requires
giving your time and effort to satisfy their needs by explaining, helping and
directing them for the interest of maintaining their satisfaction.
For this task I have acquired different skills on how I can arrange different staff
documents in order to make someone else to get it easily and to avoid any
subsequently loss of documents.
Know how to offer service with different people of different attitudes and
behaviors. Creating good relationship between the sector and its stakeholders and
preparing and keeping documents. I was supposed to enter the physical files into
the system and checking whether such file appear in the system and if not find I
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was supposed to enter it so that after in checking they will be aware whether such
file is in the system or not.
2.2.1.4. SCIENTIFIC/PROFESSIONAL SKILLS REQUIRED
In my task professional skills required depends on structure of work given and its
content where I have elaborate above how the task was structured, it requires
having communication skills and listening skills, computer literacy skills because
we need to enter given data in the system. It enhances communication and
networking skills. Briefly the required skills needed under data entry can be
summarized as below;
 Skilled to write and speak English.

 Strong interpersonal and communication skills.
 Expert to make use of MS-Office.
 Exceptionally self-starter and self-motivated.
 Hardworking
 Ability to learn from mistake.
 Able to learn codes from computerized files system.
 Outstanding skill to keep data privacy.
 Excellent ability to provide good customer service.
 Good awareness to safety issues.
2.2.1.5. PROBLEMS ENCOUNTERED AND APPROACH TAKEN TO SOLVE THEM
The first day of doing new things in new environment is not an easy task because
of new responsibility that is not routinely done but I tried all my best for that the
following are some of the problems encountered during my internship period.
There’s no doubt that the internship environment is changing. Jobs that used to
be entry level have turned into internships with no paid vacation or benefits.
Any job will have challenges, but after two months of my own internship
experience, I've found that there are some common intern challenges in my
internship
2.2.1.5.1. Busy working environment
Because interns are just glad to get a foot in the door, at my internship place
sometime they used to take advantage of me as intern by giving me very long
hours of dull repetitive work which required to work even in the weekend in order
to meet the deadline .
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Solution: I tried to keep my long term career goals clearly in mind to make it all
feel worth the effort and I used to persist in order to make my work satisfactory
to my supervisor.
2.2.1.5.2. Lack of adequate direction
Sometime my supervisor gives me a project to do and he forgot that I am new in
the field, and even the directions don't quite make sense to me. This goes along
with “don’t assume.” Ask, ask, ask! Even it’s my right as an intern and it’s their
duty as a supervisor, it is somehow challenges if you didn’t given clear
explanations on what to do and the way of doing such project.
Solution: Sometimes supervisors are not located on site. I tried to use different
means of communication so that I can communicate with my supervisor through
email; email is useful when outlining complicated directions, but usually a phone
call is quicker and can communicate more. It also gives your supervisor a voice
to attach to your name, thus making you more memorable.
2.2.1.5.3. Lack of enough cooperation
Sometime I faced problem for my coworkers; it is not often to happen but it
arrived that there was no enough collaboration about some staff issues.
2.2.1.6. APPROACH TAKEN TO SOLVE THEM:
I have been tried to approach my supervisor for advice and adequate guidance,
I’ve been tried to follow all guidelines given and work in team for any matter
happened as we work in group I get opportunity to enhance skills through group
activities. I used to take care and to have due diligence and to work always with
clear purpose.
Solutions:
I tried to work hard and using knowledge so that I overcome the stated problem
by respecting time and to be punctual in all tasks I was supposed to perform, I
have to ask where I am not good at, and to follow all instructions on how work is
expected to be carried out.
2.2.1.7. NEW SKILLS/ KNOWLEDGE ACQUIRED:
 Having knowledge on new software.
 Increasing speed while typing.
 Problem solving skills
 Persistent
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 Able to work in teams
2.2.2.0. TASK TWO: SCANNING AND UPLOADING DOCUMENTS UNTO

THE SERVER.
2.2.2.1. MY OBJECTIVES;
Our main objective was to ensure that files and documents which had been
entered unto the server and completely endorsed are scanned clearly in A4 size,
uploaded unto the system, received nodes and submitted for further approval and
process.
2.2.2.2. MY RESPONSIBILITIES
 Checking and ensuring that all files and documents are complete.
 Checking and ensuring that all files and documents are completely
endorsed.
 Checking and ensuring that all files and documents are clearly seen after
scanning.
 Completing files and documents by adding separators.
 Scanning of files and documents into A4 paper size.
 Uploading scanned files and documents unto the system.
 Receiving nodes of scanned documents.
 Submitting files and documents that the nodes had been received to
supervisors for approval.
2.2.2.3. TECHNICAL DETAILS;
Technically this task requires much time and carefulness, for every scanned file
or document there should be a cover sheet and a separator. The cover sheet
contains a reference number, SSNIT number, date of birth, date of completing the
document and other details which are bar coded in the systems language. This
directs and links the files uploaded unto the system to the already records in the
system. A separator is used as a header for grouping the files in the document
when uploaded unto the server. You must ensure that files are scanned under the
right separator. More to this, I was supposed to upload the scanned files into the
system and check whether the node of such file had been accepted and appeared
in the system and if not found, I was supposed to re scan it so that after checking
they will be aware whether such file is in the system or not.
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2.2.2.4. SCIENTIFIC PROFESSIONAL SKILLS REQUIRED
Scanning of benefits documents and related documents in SSNIT sector is not an
easy work thus it requires those professional skills below:
 Excellent reading skills to build relations with the computer.

 Ability to organize.
 Good literacy and numeracy skills
 Can handle large documents
 Flexible regarding your working hours.
 Practical experience of using computer and scanner machine
 Effective time management and be able to prioritize.
2.2.2.5. PROBLEMS ENCOUNTERED:
2.2.2.5.1. Busy net-working environment

Normally for this task of scanning it was not an easy work for me because I was
supposed to scan 50 to 80 documents every day. It is very problematic you can
imagine how boring it would be, repeating a simple process for longer time. The
biggest challenge that I’ve met and I was supposed to do it under deadline in order
to avoid the head office not to identify is when I used different separator to scan
and upload document unto the server. It was a problem because my supervisor
couldn’t identified and he went ahead to promote it for payment to be made. There
was network failure on that Friday, which means work can’t be done on the next
day and the network is such that when you log out after 4:30pm on Friday you
can only log in on Monday.8:00am.
Solution: I had to stay till 8:30pm where the network became a bit okay and then
re-scan the right documents and finally uploaded it to the server.
CHAPTER THREE
3.1.0 LEARNING OUTCOMES

The chapter deals with what was learnt during the course of all internship
duration, what were the challenges encountered and how those challenge were
overcame.
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3.1.1. MY FIRST DAY ON INTERNSHIP
3.1.1.1. Context
My internship started from 03/06/2019 to 09/08/2019, the first day it was about
the presentation of the internee in office and different units, the development of
instruction program and orientations in order to master the environment that I was
going to operate in.
On my first day I was surprised on how they welcomed me in the institution with
great courtesy for me. The tasks and project that I was assigned to were very
interesting. At the beginning, I work and communication wasn’t easy at all. My
first day on internship was not easy for me; when I entered, there was the point
in time when our branch manager was asking me to share with workers why I
choose SSNIT sector as place of conducting internship. It takes much time to
discuss about it, but they were very convinced with my explanations. In few
minutes I have start implementing theoretical skills learnt at school into practical
knowledge. I was in the benefit office where I tried to introduce myself in the
department and all other workers wanted to ask me as many questions as possible,
where am I coming from? What are my objectives? Why did I choose to be trained
there, hence it was difficult for me to cope with the environment, difficult to feel
at home, because everything was quite new for me. At the end of the day I can
say that my overall introduction with my institution went really well. The work
fits my education and I felt I could learn a lot. I felt really accepted in the SSNIT
sector Asafo branch my internship place.
3.1.1.2. My role
During that situation, my role was patiently receiving every person in whatever
he/she say to me. Because in every institution people are different in their
personalities and behaviors there are difficult persons, there are good ones;
therefore I accept them as they were, so that our school image and reputation
cannot be affected.
3.1.1.3. Action taken
The problem was to be familiar with others at work; the major action taken is
socialization, networking with other friends who are already employed, so that
situation of being isolated can never happen to me.
3.1.1.4. Performance
The performance was different from other similar occasions I tried to face
because the situation was not easy. I tried to use my conscience, patient, persistent
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TIMOTHY ARTHUR
and also be polite to overcome all problems I faced. I was functioning hard like
our personal work since it was my first time to come in this institution as trainee,
this occasion was different from the current one, I kept on learning more in this
institution.
3.1.1.5. Guidance
I needed guidance from my supervisor and other co-workers, so that I can
understand what I will do in my daily activities as I was in orientation stage. For
that reason I needed guideline to know boundaries.
3.1.1.6. Improvement
I got the opportunity to know the relationship among workers and the reporting
structure of organization. I have been improved my relationship among others.
What I had to improve about this situation was the better understanding of each
task that I was assigned to perform and how to improve the quick service to our
customers.
3.1.1.7. Gain/learn
subsequently I understand that if anybody gets into new field of running
environment, he/she is provided with proper orientation in the first few days to
facilitate him /her cope up the environment, this day that I started the internship
job gave me a lessons of not to talk too much, not get isolated, receiving everyone
in whatever he/she says and also show my confidence, I real know the life of
external environment and not joking with life.
3.2.0. MY BEST DAY ON INTERNSHIP

3.2.1. CONTEXT
My best day of internship is when I had full responsibility of receiving customers
and to give them orientation on how the process is done; this showed me the
climate of trust that I was given by my supervisor. As a trainee I tried to use my
effort, and to use due diligence in order to offer services timely and accordingly
in order to ensure customer satisfaction.
3.2.2. MY ROLE
I was supposed to receive and explain the process involves in reporting death, to
give them orientation, to record and filling of forms, entering data to the system
and finally scanning, uploading and accepting nodes.
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3.2.3. ACTION TAKEN
Basing on the lesson I learnt in classes’ module, I tried to put them into
application. I was planned to learn more about software which are used in
government institutions.
3.2.4. Performance:
The action taken above helped me much in acquiring knowledge and skills.
3.2.5. Guidance
The guidance from my work was necessary for me, so that I can know the limit
to avoid misallocating documents as well as I was given full responsibility.
Therefore; I tried to do everything with care and due diligence in order to have
good image and reputation for KsTU. In that time, I was without my internal
supervisor to show me procedures to go behind that’s why I have to be careful in
order to avoid sudden mistake that can causes bad effect in our Institution and the
customers as well.
3.2.6. Improvements
My improvement is from the understanding of working environment conditions
of the organization as far as human resource care is concerned and the relationship
the company has with its external environment.
3.2.7. Gain/learn
In the sequence of SSNIT registration, I learnt more about SSNIT registration,
and how I can handle the problem without the guide of my supervisor and I get
the opportunity to learn different behaviors of people and how you can orient
different behavior in positive manner.
Be punctual whether it is finishing an assignment for the deadline or just meeting

a friend or co-worker for a meal, punctuality is key. People will respect someone
who can keep track of time and progress. It is an essential trait to have, because
it will improve both an individual's social life and their career path.
Treat everyone with respect; no matter to whom you are talking to, be respectful.
One never can be sure who they will be for help someday so be nice to everyone.
One day, it could pay off. It would be a shame if the person who could help you
was someone you disrespected and were mean to.
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CHAPTER FOUR
4.0. SELF-EVALUATION OF THE INTERNSHIP
4.1. EXPECTATIONS OF MY INTERNSHIP POSITION

During my internship position, I expected to have gained more about how
accounting policies, principles, process and procedures are applied in different
organization especially government entities so as to become a qualified
Accountant who can even work in other sectors and add value in any organization
I will have chance to work. It is in this regard I have expected to have understood
the working environment, networking; socialization and to know any institution
deals with both internal and external environment.
4.2. THE WAY MY EXPECTATIONS WERE MET

My expectations were met with the help of each and every person we work with.
It is in this regard I got opportunity to deal with different activities where I have
been used different policies and principles which are applied in government
entities, I am very sure That my expectations were met because now I am ready
to work In any institution and perform accordingly. I got chance to learn diverse
skills that can help me also beyond the accounting industry and as we know at the
labour market they need people that has diverse skills who be able to adapt any
unusual changes.
4.3 THE NEW SKILLS ACQUIRED

The new skills acquired is the practical data entering, better understanding in
customer service and working with different people, to know how some software
operates, to know the functioning of government entities, to how SSNIT pension
calculation is done. The new skill is not limited to that, but to know the procedures
of registering an establishment and member onto SSNIT and prosecuting
defaulters.
CHAPTER FIVE
5.1. CONCLUSION
During this training, I acquired a lot of knowledge through how theoretical
principles are put in practice and this was the general objective for this practical
work. During my internship I was often forced to use my knowledge. Thus, the
trainee completed his training with the general knowledge of activities of SSNIT
at large.
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TIMOTHY ARTHUR
Adapting to the spirit of work and how to communicate with customers are also
major assets in my training. My training also gave me some social lifestyle
experiences such as: team work, participation, time management and how to
behave in the work environment.
I would like to conclude by saying that this internship binds us all the good work
done by our predecessors that has given us a good reputation in KsTU. The
university should put much effort to provide to students more practical skills. The
theories must be accompanied by practical. To increase the time in which the
internship take so that student may have a time to explore the field and get more
knowledge about how to focalize acquired theoretical knowledge to practical
skills.
5.2. RECOMMENDATIONS
5.2.1. RECOMMENDATIONS TO THE KSTU
The internship is one of academic requirements that must be accomplished by
students before completing their HND. The higher learning institutions like KsTU
should improve the way on how its students carry out that special learning step.
KsTU should provide internship letter on time because, students used to struggle
by applying internship at the deadline.
KsTU should provide guideline to students before the internship because students
suffered a lot by doing useless work which consumes time and money.
It is not easy for students to apply for internship in different organizations; I

would like to use this opportunity to request KsTU to apply for internship for its
students into organizations.
Finally I recommend that one day of academic supervision is not enough, I would
like to request the administration of the KsTU to multiply times of academic
supervision in order to realize and recognize what the internee is performing in
field, sometimes we perform better than other students from other institutions.
Our performance is recognized by the host organization but our institution is not
aware for those activities.
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TIMOTHY ARTHUR
5.2.2. RECOMMENDATIONS TO THE SSNIT SECTOR
Generally, as student studying Computerized Accounting, the two months I spent
in SSNIT sector, I should have been assigned to the accounts department so I
could improve upon the theories studied in class. In this case, I recommend
SSNIT should assigned student intern to departments in relation to their program
studying.
CHAPTER SIX
6.1.0. APPENDIX
BRANCH
MANAGER
SECRETARY
SUPERVISOR
SURVIVORS PENSIONERS
UNIT UNIT
INVESTIGATOR INVESTIGATOR
DATA ENTRY DATA ENTRY

OFFICERS OFFICERS
CUSTOMER
SERVICE UNIT
6.1.1. SSNIT-ASAFO BENEFIT UNIT ORGANIZATION CHART
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TIMOTHY ARTHUR
6.1.2. SSNIT-ASAFO BRANCH ORGANIZATION CHART
BRANCH
MANAGER
SECRETERY
COMPLIANCE & DATA ENTRY AND

BENEFIT UNIT PROSECUTION ACCOUNTS UNIT REGISTRATION
UNIT UNIT
SUPERVISOR SUPERVISOR ACCOUNTANT SUPERVISOR
COMPLIANCE DATA ENTRY

PENSIONERS UNIT PROSECUTORS CASHIERS
SURVIVORS UNIT OFFICERS OFFICERS
QUALITY CHECK
UNIT
INVESTIGATOR INVESTIGATOR
MEMBER ESTABLISHMENT
DATA ENTRY DATA ENTRY REGISTRATION REGISTRATION
OFFICERS OFFICERS OFFICERS OFFICERS
CUSTOMER
SERVICE DESK
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TIMOTHY ARTHUR
6.2.0. FIGURE
6.2.1. SOME PICTURES TAKEN WHILES ON WORK.
FIGURE 1. DUTY DAY AT THE REGISTRATION DESK. FIGURE 2. DUTY DAY AT THE SCANNING
OFFICE.
FIGURE 3. DUTY DAY AT THE DATA ENTRY OFFICE.
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TIMOTHY ARTHUR
6.2.2. SAMPLE OF WORK I WAS MOSTLY INVOLVED
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TIMOTHY ARTHUR
6.3.0. REFERENCE
http://www.ssnit.org.gh (Access on 9th August, 2019)
http://wwwblogspot.com/2014/07/industrial-attachment-report (Access on 9th

August, 2019)
http://www.academia.edu/10075971/A_REPORT_ON_A_TWO_MONTH_IN
DUSTRIAL_ATTACHMENT_AT_UNIVERSITY_OF_A_REPORT_ON_ST
UDENT_COMPULSORY_SUPERVISED_INDUSTRAL_ATTACHMENT_A
T_THE (Access on 9th August, 2019)
http://www.slideshare.net/osofoeric/attachment-report (Access on 9th August

2019)
http://www.nyanja.yolasite.com/resources/INDUSTRIAL%20ATTACHMENT
%20REPORT.pdf download(Access on 12th August, 2019)
https://www.scribd.com/doc/81691813/Osei-Afriyie-Samuel-s-Industrial-
Attachment-Report (Access on 12th August, 2019)
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Report on two months Industrial Attachment 2019

KUMASI TECHNICAL UNIVERSITY

TWO MONTHS INDUSTRIAL ATTACHMENT REPORT AT SOCIAL

DATE: 6TH OCTOBER, 2019

I thank deeply Almighty GOD for everything in life.

I would like to thank my industrial supervisors and academic supervisor who

I hold my gratitude, to my KsTU supervisor who tirelessly came to SSNIT-Asafo

 The Almighty God

Name: ARTHUR Timothy

Name of internal supervisor: Mr. Mohammed ARTHUR.

Signature and stamp………………………………………

I…………………………………………………, certify that this is a genuine

Academic supervisor: ………………………………………..

Date: ............/ …… / 2019

SSNIT SOCIAL SECURITY & NATIONAL INSURANCE TRUST

AAIS ACCOUNTANCY & ACCOUNTING INFO. SYSTEM

SSB SURVIVOURS BENEFIT FORM

SSBS SURVIVOURS BENEFIT SUPPLEMENT FORM

NPA (ACT 766) NATIONAL PENSIONS ACT 2008, (ACT 766)

Then, it is in these views that as an undergraduate student in level 200, AAIS

In addition, in my internship I got chance of getting experience in filing,

1.3.0. NATURE AND BACKGROUND OF ORGANISATION SSNIT AT

The primary responsibility of the Trust is to replace part of lost income of

The Pension Scheme as administered by SSNIT has a registered membership

CONTRIBUTIONS ACT766 PNDC 247

EMPLOYER 13.0% of basic salary 12.5%

WORKER 5.5% of basic salary 5.0%

TOTAL 18.5% of basic salary 17.5%

 Register employers and workers

1. Investment and Development

1.3.9. THE BOARD OF TRUSTEES.

These persons would be investigated on ground from documents such as;

2.1.0. ACTIVITIES CARRIED OUT DURING TRAINING PERIOD

Weeks Activity Comments

4th week -Receiving customers -I was moved to benefit

5th week Data entry - I was taken through the

2.2.0. JOB DESCRIPTION

In my internship I have many tasks and responsibilities that I supposed to carry

2.2.1. TASK 1. DATA ENTRY AND CHECKING PHYSICAL FILES.

Those are my specifics objective under data entry;

 Confirming information, operating plans of data entry and documentation

 Focusing on details and enter information perfectly.

However, SSNIT sector is a government institution that receives several different

 Skilled to write and speak English.

 Able to work in teams

2.2.2.0. TASK TWO: SCANNING AND UPLOADING DOCUMENTS UNTO

 Excellent reading skills to build relations with the computer.

2.2.2.5.1. Busy net-working environment

3.1.0 LEARNING OUTCOMES

3.2.0. MY BEST DAY ON INTERNSHIP

Be punctual whether it is finishing an assignment for the deadline or just meeting

4.0. SELF-EVALUATION OF THE INTERNSHIP

4.1. EXPECTATIONS OF MY INTERNSHIP POSITION

4.2. THE WAY MY EXPECTATIONS WERE MET

4.3 THE NEW SKILLS ACQUIRED

It is not easy for students to apply for internship in different organizations; I

DATA ENTRY DATA ENTRY

6.1.1. SSNIT-ASAFO BENEFIT UNIT ORGANIZATION CHART

COMPLIANCE & DATA ENTRY AND

SUPERVISOR SUPERVISOR ACCOUNTANT SUPERVISOR

COMPLIANCE DATA ENTRY

6.2.1. SOME PICTURES TAKEN WHILES ON WORK.