1

Canon iRC2380i Error Codes List page 1 (from 15)

Code Description Remedy

Abnormality high temperature
error of the fixing unit
Detect high temperature by the
Replace the fixing unit, Replace the main
main thermistor (software).
E001- power supply PCB, Replace the DC controller
Software detects that the
0000 PCB To recover from the error: In service
temperature detected by the
mode COPIER>FUNCTION> CLEAR>ERR
main thermistor is abnormally
high (above 260 deg C) for 500
ms continuously.
Abnormality high temperature
error of the fixing unit
Detect high temperature by the
Replace the fixing unit, Replace the main
sub thermistor (software).
E001- power supply PCB, Replace the DC controller
Software detects that the
0001 PCB To recover from the error: In service
temperature detected by the sub
mode COPIER>FUNCTION> CLEAR>ERR
thermistor is abnormally high
(above 260 deg C) for 500 ms
continuously.
Abnormality high temperature
error of the fixing unit
Detect high temperature by the
Replace the fixing unit, Replace the main
sub thermistor (hardware).
E001- power supply PCB, Replace the DC controller
Hardware detects that the
0003 PCB To recover from the error: In service
temperature detected by the
mode COPIER>FUNCTION> CLEAR>ERR
contact type thermistor is
abnormally high (above 230 deg
C).
Error in the low temperature of
Check the connection of the main
the fixing unit
thermistor/thermal switch. Check open circuit
Detects the temperature
of heater. Replace the cover switch. Replace
E003- detected by the main thermistor
the fixing unit. Replace the main power supply
0000 is abnormally low (below 120
PCB. Replace the DC controller PCB. Clear
deg C) for 1 sec continuously
the error in service mode: COPIER >
after passing 20 sec from turning
FUNCTION > CLEAR > ERR.
ON the fixing heater.
Error in the low temperature of Check on connection of the sub
the fixing unit thermistor/thermo switch, Replace the fixing
E003- Detects the temperature unit, Check on a break in the heater, Replace
0001 detected by the sub thermistor is the cover switch, Replace the main power
abnormally low (below 70 deg C) supply PCB, Replace the DC controller PCB
for 1 sec continuously while To recover from the error: In service mode
 2

adjusting print temperature. COPIER>FUNCTION>CLEAR >ERR

Error in the low temperature of
the fixing unit
E003- Clear the error in service mode: COPIER >
Detects the abnormally low
0002 FUNCTION > CLEAR > ERR.
temperature (open circuit) when
turning ON the fixing heater.
Thermistor is not connected - Confirm the cable connection - Replace the
E004- During walm-up rotation, the cable exchange, and established - Replace
0000 thermistor connection signal the fixing unit - Replace the DC controller
(FUSER CNCTX) is open. PCB.
Error in pressure/release of fixing
film unit
In case that the output of fixing Check the pressure/release mechanism.
E009-
automatic pressure phase Check the connection of the connector.
0001
sensor is not changed although Replace the motor.
rotating/reversing the fixing
motor
Drum/ITB motor error
E012- Lock of the motor fails to be Check on connection of the connector,
0000 detected 3 sec or more after the Replace the motor
motor starts to operate.
Error in the waste toner motor
E013-
Detects the fault in the waste Replace the waste toner motor.
0001
toner motor
Error in the waste toner motor
E013- Indicates that the waste toner Replace the waste toner motor. Replace the
0002 motor does not rotate due to the DC controller PCB.
open circuit.
Error in the
registration/multifeeder motor
Indicates that the signal indicates
E015- Check on connection of the connector,
the motor rotates with the target
0000 Replace the motor
speed is not sent to the port after
passing more than 3 sec from
the startup of the motor.
Error in the developing assembly
(toner fault: ATR error)
Clean the ATR sensor window. Check the
Indicates that the patch level is
E020- mounting of the developing assembly. Check
higher than the upper limit of the
0010 the ATR sensor open circuit. Replace the ATR
target although setting it as the
sensor.
minimum when initializing Yellow
ATR.
 3

Error in the developing assembly

(toner fault: ATR error)
Clean the ATR sensor window. Check the
Indicates that the patch level is
E020- mounting of the developing assembly. Check
higher than the upper limit of the
0011 the ATR sensor open circuit. Replace the ATR
target although setting it as the
sensor.
minimum when initializing
Magenta ATR.
Error in the developing assembly
(toner fault: ATR error)
Clean the ATR sensor window. Check the
Indicates that the patch level is
E020- mounting of the developing assembly. Check
higher than the upper limit of the
0012 the ATR sensor open circuit. Replace the ATR
target although setting it as the
sensor.
minimum when initializing Cyan
ATR.

Code Description Remedy

Error in the developing assembly (toner
Clean the ATR sensor window.
fault: ATR error)
Check the mounting of the developing
E020- Indicates that the patch level is higher
assembly. Check the ATR sensor
0013 than the upper limit of the target
open circuit. Replace the ATR
although setting it as the minimum when
sensor.
initializing Black ATR.
Error in the developing assembly (toner
Clean the ATR sensor window.
fault: ATR error)
Check the mounting of the developing
E020- Indicates that the patch level is lower
assembly. Check the ATR sensor
0020 than the lower limit of the target although
open circuit. Replace the ATR
setting it as the maximum when
sensor.
initializing Yellow ATR.
Error in the developing assembly (toner
Clean the ATR sensor window.
fault: ATR error)
Check the mounting of the developing
E020- Indicates that the patch level is lower
assembly. Check the ATR sensor
0021 than the lower limit of the target although
open circuit. Replace the ATR
setting it as the maximum when
sensor.
initializing Magenta ATR.
Error in the developing assembly (toner
Clean the ATR sensor window.
fault: ATR error)
Check the mounting of the developing
E020- Indicates that the patch level is lower
assembly. Check the ATR sensor
0021 than the lower limit of the target although
open circuit. Replace the ATR
setting it as the maximum when
sensor.
initializing Magenta ATR.
E020- Error in the developing assembly (toner Clean the ATR sensor window.
0022 fault: ATR error) Check the mounting of the developing
 4
Indicates that the patch level is lower
than the lower limit of the target although open circuit. Replace the ATR
setting it as the maximum when
initializing Cyan ATR.
Error in the developing assembly (toner
fault: ATR error)
E020- Indicates that the patch level is lower
0023 than the lower limit of the target although
setting it as the maximum when
initializing Black ATR.
Error in the developing assembly (toner
E020- fault: ATR error)
0100 Measured density value of patch for
Yellow is higher than the upper limit.
Error in the developing assembly (toner
E020- fault: ATR error)
0101 Measured density value of patch for
Magenta is higher than the upper limit.
Error in the developing assembly (toner
E020- fault: ATR error)
0102 Measured density value of patch for
Cyan is higher than the upper limit.
Error in the developing assembly (toner
E020- fault: ATR error)
0103 Measured density value of patch for
Black is higher than the upper limit.
Error in the developing assembly (toner
E020- fault: ATR error)
0200 Measured density value of patch for
Yellow is lower than the lower limit.
Error in the developing assembly (toner
E020- fault: ATR error)
0201 Measured density value of patch for
Magenta is lower than the lower limit.
Error in the developing assembly (toner
E020- fault: ATR error)
0202 Measured density value of patch for
Cyan is lower than the lower limit.
Error in the developing assembly (toner
E020- fault: ATR error)
0203 Measured density value of patch for
Black is lower than the lower limit.
assembly. Check the ATR sensor
sensor.
Clean the ATR sensor window.
Check the mounting of the developing
assembly. Check the ATR sensor
open circuit. Replace the ATR
sensor.
Check the toner leakage from the
toner buffer block within the
developing assembly. Replace the
patch image reading sensor.
Check the toner leakage from the
toner buffer block within the
developing assembly. Replace the
patch image reading sensor.
Check the toner leakage from the
toner buffer block within the
developing assembly. Replace the
patch image reading sensor.
Check the toner leakage from the
toner buffer block within the
developing assembly. Replace the
patch image reading sensor.
Check the toner leakage from the
toner buffer block within the
developing assembly. Replace the
patch image reading sensor.
Check the toner leakage from the
toner buffer block within the
developing assembly. Replace the
patch image reading sensor.
Check the toner leakage from the
toner buffer block within the
developing assembly. Replace the
patch image reading sensor.
Check the toner leakage from the
toner buffer block within the
developing assembly. Replace the
patch image reading sensor.
 5

Developing motor error Check on connection of the

Indicates that the signal indicates the
E021-
motor rotates with the target speed is not
0000
sent to the port after passing more than
3 sec from the startup of the motor.
developing motor and the DC
controller PCB, Replace the DC
controller PCB, Replace the
developing motor

Code Description Remedy

Error in the toner motor
Check on connection of the toner motor and the DC
E025- Indicates an error of Y
controller PCB, Replace the DC controller PCB,
0000 developing assembly
Replace the toner motor
toner supply
Error in the toner motor
Check on connection of the toner motor and the DC
E025- Indicates an error of M
controller PCB, Replace the DC controller PCB,
0001 developing assembly
Replace the toner motor
toner supply
Error in the toner motor
Check on connection of the toner motor and the DC
E025- Indicates an error of C
controller PCB, Replace the DC controller PCB,
0002 developing assembly
Replace the toner motor
toner supply
Error in the toner motor Check on connection of the toner motor and the DC
E025-
Error of Bk developing controller PCB, Replace the DC controller PCB,
0003
assembly toner supply Replace the toner motor
Check on connection of the toner motor and the DC
E025- Error in the toner motor
controller PCB, Replace the DC controller PCB,
0100 Y buffer supply error
Replace the toner motor
Check on connection of the toner motor and the DC
E025- Error in the toner motor
controller PCB, Replace the DC controller PCB,
0101 M buffer supply error
Replace the toner motor
Check on connection of the toner motor and the DC
E025- Error in the toner motor
controller PCB, Replace the DC controller PCB,
0102 C buffer supply error
Replace the toner motor
Check on connection of the toner motor and the DC
E025- Error in the toner motor
controller PCB, Replace the DC controller PCB,
0103 Bk buffer supply error
Replace the toner motor
The counter of the NE
controller fails to
E032- operate.
Check on a break in the cable
0001 A break in the count
pulse signal is
detected.
 6

OHP sensor error

The sampling data
E045- measured during initial
Replace the OHP sensor
0000 multiple rotations is
lower than the specific
level.
Check on the primary transfer roller spring, Clean the
High voltage-related
position where the primary transfer roller contacts,
error (Primary transfer)
Replace the primary transfer roller, Replace the drum
E067- The first detected
unit Check a value of COPIER> DISPLAY> MISC>
0101 current of primary
DRM-LIFE, and replace the drum unit if the value is
transfer ATVC is the
near 100 because the drum may have reached its life
threshold or more.
expectancy.
Check on the primary transfer roller spring, Clean the
High voltage-related
position where the primary transfer roller contacts,
error (Primary transfer)
Replace the primary transfer roller, Replace the drum
E067- The two detected
unit Check a value of COPIER> DISPLAY> MISC>
0102 currents of primary
DRM-LIFE, and replace the drum unit if the value is
transfer ATVC are both
near 100 because the drum may have reached its life
the threshold or less.
expectancy.
Check on the primary transfer roller spring, Clean the
High voltage-related
position where the primary transfer roller contacts,
error (Primary transfer)
Replace the primary transfer roller, Replace the drum
E067- The two detected
unit Check a value of COPIER> DISPLAY> MISC>
0103 currents of primary
DRM-LIFE, and replace the drum unit if the value is
transfer ATVC are the
near 100 because the drum may have reached its life
same each other.
expectancy.
BD error
Lock of the BD control Check on connection between the laser scanner unit
E100-
fails while rotation of and the DC controller PCB, Check on 24V line fuse,
0000
the polygon motor is Replace the laser scanner unit
stable.
Error in polygon motor
BD control is not locked Check on connection between the laser scanner unit
E110-
when 5 sec passed and the DC controller PCB, Check on 24V line fuse,
0000
after the activation of Replace the laser scanner unit.
polygon motor.

Code Description Remedy

Error in polygon motorSpeed lock of the
E110-
FG speed control fails to be executed 5
0001
sec after the polygon motor starts to
Check on connection between the
laser scanner unit and the DC
controller PCB, Check on 24V line
 7

operate (Does not reach the specified fuse, Replace the laser scanner unit.
speed).
Error in IMG1 (error in add-on)
E193-
Error in initialization of image ASIC of Replace DC controller PCB
0001
DC controller PCB (IMG)
CIS unit HP detection error Disconnect and then connect the
E202- The HP sensor fails to be ON after the connector, Replace the scanner HP
0001 CIS unit moves backward for a specific sensor, Replace the scanner motor,
distance or more. Replace the reader controller PCB
CIS unit HP detection error Disconnect and then connect the
E202- The HP sensor fails to be OFF after the connector, Replace the scanner HP
0002 CIS unit moves forward for a specific sensor, Replace the scanner motor,
distance or more. Replace the reader controller PCB
Disconnect and then connect the
CIS light quantity error
connector, Replace the document
E225- Normal light-up of the lamp fails to be
lamp (xenon tube), Replace the CIS,
0001 confirmed at the time of power-on and
Replace the inverter PCB, Replace
shading correction when a job starts.
the reader controller PCB.
Disconnect and connect the power
E227- Power supply error in the reader unit
supply connector, Replace the power
0001 24V port is off at power-on.
supply
Disconnect and connect the power
E227- Power supply error in the reader unit
supply connector, Replace the power
0002 24V port is off when a job starts.
supply
Disconnect and connect the power
E227- Power supply error in the reader unit
supply connector, Replace the power
0003 24V port is off when a job terminates.
supply
Disconnect and connect the power
E227- Power supply error in the reader unit
supply connector, Replace the power
0004 24V port is off during a drive under load.
supply
Disconnect and connect the main
E240- Error in communication of controller controller PCB (sub SJ-A/ PDRM-EF-
0000 Error in communication data. A), or replace it. Replace the main
controller PCB (main).
Error in communication of controller
Check connector, check connection of
There is no response when 3 sec
E240- sub PCB in the controller box, check /
passed since the main controller had
0001 replace DC controller PCB / main
sent the pickup request to DC controller
controller PCB
during printing.
E240- Error in communication of controller Check connector, check connection of
0002 There is no response when 4 sec sub PCB in the controller box, check /
 8

passed since the main controller had replace DC controller PCB / main
sent the request for image output to DC controller PCB
controller during printing.
Check connector, check connection of
Error in communication of controller
E240- sub PCB in the controller box, check /
The engine is activated when jam
0003 replace DC controller PCB / main
occurs.
controller PCB
Check connector, check connection of
Error in communication of controller
E240- sub PCB in the controller box, check /
When 90 seconds pass as the pre-
0004 replace DC controller PCB / main
rotation end waiting
controller PCB
Check connector, check connection of
Error in communication of controller
E240- sub PCB in the controller box, check /
When 90 seconds pass as the Dhalf
0005 replace DC controller PCB / main
beginning waiting
controller PCB

Code Description Remedy

Control panel unit error
Communication between the
E243- Check on connection between the main controller
main controller and the
0000 PCB and the control panel unit
control panel unit is
abnormal.
Error in connection of the
flexible cable on the DC
controller PCB
E244- Check the connection of the flexible cable,
Error in connection of the
0000 replace the DC controller PCB
flexible cable on the DC
controller PCB (right side (1
pc.))
Error in connection of the
flexible cable on the DC
controller PCB
E244- Check the connection of the flexible cable,
Error in connection of the
0001 replace the DC controller PCB
flexible cable on the DC
controller PCB (left side (3
pc.))
Backup memory error
E248- Check on connection of the SRAM PCB, Replace
Check error of the SRAM
0000 the SRAM PCB
PCB (at start up)
E248- Backup memory error
Replace the reader controller PCB
0001 Reader controller EEPROM
 9

error at power-on
Backup memory error
E248-
Reader controller EEPROM Replace the reader controller PCB
0002
writing error
Backup memory error
E248- Reader controller EEPROM
Replace the reader controller PCB
0003 reading error after check
error writing
Main controller PCB error
Disconnect and connect the main controller PCB
E351- Communication error of the
(sub SJ-A/ PDRM-EF-A/R-A), or replace it.
0000 main controller PCB occurs
Replace the main controller PCB (main).
at start-up.
- Check the connection of the cable - Check on
connection between the ADF controller PCB and
E400- Feeder communication error
the main controller PCB (sub), Replace the ADF
0001 Checksum error
controller PCB, Replace the main controller PCB
(sub
- Check the connection of the cable - Check on
connection between the ADF controller PCB and
E400- Feeder communication error
the main controller PCB (sub), Replace the ADF
0002 Reception status error
controller PCB, Replace the main controller PCB
(sub
- Check the connection of the cable - Check on
connection between the ADF controller PCB and
E400- Feeder communication error
the main controller PCB (sub), Replace the ADF
0003 Reception interrupt error
controller PCB, Replace the main controller PCB
(sub
E413- Pressure motor trouble
Replace the pressure motor.
0001 Pressure HP sensor OPEN
E413- Pressure motor trouble
Replace the pressure motor.
0002 Pressure HP sensor CLOSE
Error in different feeder
E490- model
Connect an appropriate feeder
0001 Feeder for other model is
detected.
Finisher internal
Check on connection between the saddle stitcher
communication error
E503- controller PCB and the finisher controller PCB,
Communication error
0002 Replace the finisher controller PCB, Replace the
between the finisher and the
saddle stitcher controller PCB
saddle unit
 10

Code Description Remedy

Check on connection between the saddle
Finisher internal communication
stitcher controller PCB and the finisher
E503- error
controller PCB, Replace the finisher
0003 Communication error between the
controller PCB, Replace the saddle stitcher
finisher and the puncher unit
controller PCB
Check on connection between the DC
Finisher backup memory error
E505- controller PCB and the finisher controller
Data stored in the backup
0001 PCB, Replace the finisher controller PCB,
memory is abnormal.
Replace the DC controller PCB
Check on connection between the puncher
Finisher backup memory error
E505- controller PCB and the finisher controller
Abnormality of puncher unit
0002 PCB, Replace the finisher controller PCB,
EEPROM data
Replace the puncher controller PCB
Finisher backup memory error
E505-
Finisher controller EEPROM Replace the finisher controller PCB
0003
writing error
Finisher backup memory error
E505-
Finisher controller EEPROM Replace the finisher controller PCB
0004
writing timeout error
Error in different model
Replace to the supported pickup option
E508- At start-up, when the
(side paper deck), delivery option (finisher)
0001 pickup/delivery option for different
for this model.
model is detected.
Stack delivery error / End assist
Check on a drive of the stack retaining
motor error Finisher-Z1
E514- roller, Replace the return belt U-turn HP
The HP sensor fails to be ON
8001 sensor (SR5) , Replace the stack delivery
within 1500ms after the return belt
motor (M2)
starts to move to its HP.
Stack delivery error / End assist
motor error Finisher-Y1, Saddle
E514- Finisher-Y2 Replace the end assist HP sensor (PI39) ,
8001 The HP sensor fails to be OFF Replace the end assist motor (M39)
after the end assist motor rotates
for a specific period of time.
Stack delivery error / End assist
motor error Finisher-Z1 Check on a drive of the stack retaining
E514- The HP sensor fails to be OFF roller, Replace the return belt U-turn HP
8002 within 1500ms after the return belt sensor (SR5) , Replace the stack delivery
starts to move to the belt contact motor (M2)
position.
 11

Stack delivery error / End assist

motor error Finisher-Y1, Saddle
E514- Finisher-Y2 Replace the end assist HP sensor (PI39) ,
8002 The HP sensor fails to be ON Replace the end assist motor (M39)
after the end assist motor rotates
for a specific period of time.
Gear change motor error Finisher-
Y1, Saddle Finisher-Y2
E519- Replace the end assist HP sensor (PI39) ,
The HP sensor fails to be OFF
8001 Replace the end assist motor (M39)
after the end assist motor rotates
for a specific period of time.
Gear change motor error Finisher-
Y1, Saddle Finisher-Y2
E519- Replace the end assist HP sensor (PI39) ,
The HP sensor fails to be ON
8002 Replace the end assist motor (M39)
after the end assist motor rotates
for a specific period of time.
Rear alignment error Finisher-Z1
The HP sensor fails to be ON Replace the rear adjuster plate HP sensor
E530-
within 2000ms after the rear (SR4) , Replace the rear adjuster plate
8001
adjuster plate starts to move to its motor (M4)
HP.
Front alignment error Finisher-Y1,
Saddle Finisher-Y2 Replace the front adjuster plate HP sensor
E530-
The HP sensor fails to be OFF (PI36) , Replace the front adjuster plate
8001
after the front jog motor rotates for motor (M33)
a specific period of time.
Rear alignment error Finisher-Z1
The HP sensor fails to be OFF Replace the rear adjuster plate HP sensor
E530-
within 1000ms after the rear (SR4) , Replace the rear adjuster plate
8002
adjuster plate starts to move from motor (M4)
its HP.

Code Description Remedy

Front alignment error Finisher-Y1,
Saddle Finisher-Y2 Replace the front adjuster plate HP
E530-
The HP sensor fails to be ON after sensor (PI36) , Replace the front
8002
the front job motor rotates for a adjuster plate motor (M33)
specific period of time.
Staple error Finisher-Z1
E531- Replace the stapling HP sensor (SR18) ,
The HP sensor fails to be ON within
8001 Replace the staple motor (M9)
500ms after the staple motor starts to
 12

drive in the reverse direction to

recover from a staple jam.
Staple error Finisher-Y1, Saddle
Finisher-Y2
E531- Replace the staple HP sensor (PI50) ,
The HP sensor fails to be OFF after
8001 Replace the staple motor (M41)
the staple motor rotates for a specific
period of time.
Staple error Finisher-Z1
E531- The HP sensor fails to be OFF within Replace the stapling HP sensor (SR18) ,
8002 500ms after the staple motor starts to Replace the staple motor (M9)
drive.
Staple error
E531- The HP sensor fails to be ON after Replace the staple HP sensor (PI50) ,
8002 the staple motor rotates for a specific Replace the staple motor (M41)
period of time.
Staple unit shift error Finisher-Z1
Replace the stapler slide HP sensor
E532- The HP sensor fails to be ON within
(SR6) , Replace the stapler slide motor
8001 11000ms after the staple unit starts to
(M8)
move to the stapling HP.
Staple unit shift error Finisher-Y1,
Saddle Finisher-Y2 Replace the stapler shift HP sensor
E532-
The HP sensor fails to be OFF after (PI50) , Replace the stapler shift motor
8001
the staple shift motor rotates for a (M35)
specific period of time.
Staple unit shift error Finisher-Z1
Replace the stapler slide HP sensor
E532- The HP sensor fails to be OFF within
(SR6) , Replace the stapler slide motor
8002 1000ms after the staple unit starts to
(M8)
move from its HP.
Staple unit shift error
Replace the stapler shift HP sensor
E532- The HP sensor fails to be ON after
(PI50) , Replace the stapler shift motor
8002 the stapler shift motor rotates for a
(M35)
specific period of time.
Swing error Check on operation of the stack delivery
E535- The HP sensor fails to be ON within motor swing mechanism, Replace the
8001 2000ms after the swing arm starts to swing cam HP sensor (SR7) , Replace
move to its HP. the swing cam motor (M5)
Swing error Finisher-Y1, Saddle
Finisher-Y2
E535- Replace the swing HP sensor (PI35) ,
The HP sensor fails to be OFF after
8001 Replace the swing motor (M36)
the swing motor rotates for a specific
period of time.
 13

Swing error Finisher-Z1 Check on operation of the stack delivery

E535- The HP sensor fails to be OFF within motor swing mechanism, Replace the
8002 1000ms after the swing arm starts to swing cam HP sensor (SR7) , Replace
move from its HP the swing cam motor (M5)
Swing error
E535- The HP sensor fails to be ON after Replace the swing HP sensor (PI35) ,
8002 the swing motor rotates for a specific Replace the swing motor (M36)
period of time.
Front alignment error Finisher-Z1 Replace the front adjuster plate HP
E537- The HP sensor fails to be ON within sensor (SR3) , Replace the front
8001 2000ms after the front adjuster plate adjuster plate motor (M3) , Replace the
starts to move to its HP. adjuster plate drive belt
Rear alignment error Finisher-Y1,
Saddle Finisher-Y2 Replace the rear adjuster plate HP
E537-
The HP sensor fails to be OFF after sensor (PI37) , Replace the rear adjuster
8001
the swing motor rotates for a specific plate motor (M34)
period of time.

Code Description Remedy

Front alignment error Finisher-Z1
The HP sensor fails to be OFF Replace the front adjuster plate HP sensor
E537-
within 1000ms after the front (SR3) , Replace the front adjuster plate motor
8002
adjuster plate starts to move (M3) , Replace the adjuster plate drive belt
from its HP.
Rear alignment error Finisher-
Y1, Saddle Finisher-Y2 Replace the rear adjuster plate HP sensor
E537-
The HP sensor fails to be ON (PI37) , Replace the rear adjuster plate motor
8002
after the swing motor rotates for (M34)
a specific period of time.
Upper tray up/down error
Replace the shift motor (M37) of the tray 1,
E540- Finisher-Y1, Saddle Finisher-Y2
Replace the shift area sensor PCB of the tray
8001 The upper tray up/down motor
1
clock is abnormal.
Replace the stack tray top paper sensor
Stack tray up/down error (SR9) , Replace the stack tray bottom paper
E540- Finisher-Z1 sensor (SR10) , Replace the stack tray upper
8002 Paper surface detection fails to limit sensor (SR13) , Replace the stack tray
end within 1000ms. lower limit sensor (SR12) , Replace the stack
tray shift motor (M7)
E540- Upper tray up/down error Replace the shift motor (M37) of the tray 1,
8002 Finisher-Y1, Saddle Finisher-Y2 Replace the shift area sensor PCB of the tray
 14

Area is abnormal. 1
Replace the stack tray top paper sensor
Stack tray up/down error
(SR9) , Replace the stack tray bottom paper
Finisher-Z1
E540- sensor (SR10) , Replace the stack tray upper
Encoder lock within 200ms fails
8003 limit sensor (SR13) , Replace the stack tray
to reach 10pulse during paper
lower limit sensor (SR12) , Replace the stack
surface detection.
tray shift motor (M7)
Upper tray up/down error Replace the shift motor (M37) of the tray 1,
E540-
Finisher-Y1, Saddle Finisher-Y2 Replace the shift area sensor PCB of the tray
8003
The safety switch is activated. 1
Stack tray up/down error
Replace the stack tray top paper sensor
Finisher-Z1
(SR9) , Replace the stack tray bottom paper
Outputs of the top paper sensor,
E540- sensor (SR10) , Replace the stack tray upper
bottom paper sensor, tray upper
8004 limit sensor (SR13) , Replace the stack tray
limit sensor, and tray lower limit
lower limit sensor (SR12) , Replace the stack
sensor have abnormality during
tray shift motor (M7)
paper surface detection.
Lower tray up/down error
Replace the shift motor (M38) of the tray 2,
E542- Finisher-Z1
Replace the shift area sensor PCB of the tray
8001 The lower tray up/down motor
2
clock is abnormal.
Lower tray up/down error Replace the shift motor (M38) of the tray 2,
E542-
Finisher-Z1 Replace the shift area sensor PCB of the tray
8002
Area is abnormal. 2
Lower tray up/down error Replace the shift motor (M38) of the tray 2,
E542-
Finisher-Z1 Replace the shift area sensor PCB of the tray
8003
The safety switch is activated. 2
Paddle error Finisher-Z1
The HP sensor fails to be ON
E577- Replace the paddle HP sensor (SR8) ,
within 1500ms after the paper
8001 Replace the paddle motor (M6)
retaining paddle starts to move to
its HP.
Paddle error Finisher-Z1
The HP sensor fails to be OFF
E577- Replace the paddle HP sensor (SR8) ,
within 1000ms after the paper
8002 Replace the paddle motor (M6)
retaining paddle starts to move
from its HP.
Shutter unit error Finisher-Y1,
Saddle Finisher-Y2 Replace the stack ejection motor (M32) ,
E584-
The shutter open sensor fails to Replace the shutter open/close clutch (CL31),
8001
be OFF (The shutter cannot be Replace the shutter HP sensor (PI45)
closed).
 15

Shutter unit error Finisher-Y1,

Saddle Finisher-Y2 Replace the stack ejection motor (M32) ,
E584-
The shutter open sensor fails to Replace the shutter open/close clutch (CL31),
8002
be ON (The shutter cannot be Replace the shutter HP sensor (PI45)
opened).

Code Description Remedy

Puncher motor error Puncher Unit Replace the puncher HP
E590-
The puncher HP sensor fails to be detected sensor, Replace the puncher
8001
after the puncher motor is driven for 200ms. motor
Puncher motor error Puncher Unit
Replace the puncher HP
E590- The puncher fails to detect the puncher HP
sensor, Replace the puncher
8002 sensor after the puncher motor stops during
motor
initial operation.
Puncher dust sensor error
E591- Replace the puncher dust
Light receiving voltage at the time of light
8001 sensor
emission is abnormal.
Puncher dust sensor error
E591- Replace the puncher dust
Light receiving voltage at the time of non-light-
8002 sensor
emission is abnormal.
Puncher side registration sensor error
E592-
Light receiving voltage at the time of light Replace the end sensor
8001
emission is abnormal.
Puncher side registration sensor error
E592-
Light receiving voltage at the time of non-light- Replace the end sensor
8002
emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of light
8003 sensor 1
emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of non-light-
8004 sensor 1
emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of light
8005 sensor 2
emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of non-light-
8006 sensor 2
emission is abnormal.
E592- Puncher side registration sensor error Replace the side registration
 16

8007 Light receiving voltage at the time of light sensor 3

emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of non-light-
8008 sensor 3
emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of light
8009 sensor 4
emission is abnormal.
Puncher side registration sensor error
E592- Replace the side registration
Light receiving voltage at the time of non-light-
800A sensor 4
emission is abnormal.
Replace the HP sensor,
E593- Puncher shift motor error
Replace the puncher shift
8001 The HP sensor fails to be OFF.
motor

Code Description Remedy

E593- Puncher shift motor error Replace the HP sensor, Replace the
8002 The HP sensor fails to be ON. puncher shift motor
Saddle paper positioning error
Replace the paper positioning plate
E5F0- The paper positioning plate HP sensor
motor (M4S), Replace the paper
8001 fails to be ON after the paper positioning
positioning plate HP sensor (PI7S)
plate motor is driven for 1.33 sec.
Saddle paper positioning error
Replace the paper positioning plate
E5F0- The paper positioning plate HP sensor
motor (M4S), Replace the paper
8002 fails to be OFF after the paper positioning
positioning plate HP sensor (PI7S)
plate motor is driven for 1 sec.
Saddle paper folder error
Replace the paper folder motor
E5F1- The number of detection pulses for the
(M2S), Replace the paper folder
8001 paper folder motor clock sensor is below
motor clock sensor (PI4S)
the specific level.
Saddle paper folder error
Replace the paper folder motor
E5F1- The paper folder HP sensor fails to
(M2S), Replace the paper folder
8002 change after the paper folder motor is
motor clock sensor (PI4S)
driven for 3 sec.
Saddle guide error Replace the guide motor (M3S),
E5F2-
The guide HP sensor fails to be ON after Replace the guide HP sensor
8001
the guide motor is driven for 0.455 sec. (PI13S)
E5F2- Saddle guide error Replace the guide motor (M3S),
8002 The HP sensor fails to be OFF after the Replace the guide HP sensor
 17

guide motor is driven for 1 sec. (PI13S)

Saddle alignment error
Replace the jog motor (M5S),
E5F3- The adjuster plate HP sensor fails to be
Replace the adjuster plate HP
8001 ON after the jog motor is driven for 0.5
sensor (PI5S)
sec. (for 1.67 sec. during initial operation)
Saddle alignment error
Replace the jog motor (M5S),
E5F3- The adjuster plate HP sensor fails to be
Replace the adjuster plate HP
8002 OFF after the jog motor is driven for 1
sensor (PI5S)
sec.
Saddle rear side staple error
Replace the stitcher motor (rear,
E5F4- The stitching HP sensor fails to be ON
M6S), Replace the stitching HP
8001 after the stitcher motor (rear) rotates in
sensor (rear, MS5S)
the adverse direction for 0.5 sec. or more.
Saddle rear side staple error
Replace the stitcher motor (rear,
E5F4- The stitching HP sensor fails to be OFF
M6S), Replace the stitching HP
8002 after the stitcher motor (rear) rotates for
sensor (rear, MS5S)
0.5 sec. or more.
Saddle front side staple error
Replace the stitcher motor (front,
E5F5- The stitching HP sensor fails to be ON
M7S), Replace the stitching HP
8001 after the stitcher motor (front) rotates in
sensor (front, MS7S)
the adverse direction for 0.5 sec. or more.
Saddle front side staple error
Replace the stitcher motor (front,
E5F5- The stitching HP sensor fails to be OFF
M7S), Replace the stitching HP
8002 after the stitcher motor (front) rotates for
sensor (front, MS7S)
0.5 sec. or more.
Saddle paper push-on error
Replace the paper pressure plate
E5F6- The paper pressure plate HP sensor fails
motor (M8S), Replace the paper
8001 to be ON after the paper pressure plate
pressure plate HP sensor (PI14S)
motor is driven for 0.3 sec. or more.
Saddle paper push-on error
Replace the paper pressure plate
E5F6- The paper pressure plate HP sensor fails
motor (M8S), Replace the paper
8002 to be OFF after the paper pressure plate
pressure plate HP sensor (PI14S)
motor is driven for 80ms or more.

Code Description Remedy

Replace the paper
Saddle paper push-on error
pressure plate motor
E5F6- The number of detection pulses for the paper
(M8S), Replace the
8003 pressure plate motor clock sensor is below the
paper pressure plate
specific level.
motor clock sensor
 18

(PI1S)
Replace the paper
Saddle paper push-on error pressure plate motor
E5F6- The paper pressure plate leading edge sensor fails to (M8S), Replace the
8004 be OFF after the paper pressure plate motor is driven paper pressure plate
for 80ms or more. leading edge sensor
(PI15S)
Replace the paper
Saddle paper push-on error pressure plate motor
E5F6- The paper pressure plate leading edge sensor fails to (M8S), Replace the
8005 be ON after the paper pressure plate motor is driven paper pressure plate
for 0.3 sec. or more. leading edge sensor
(PI15S)
Saddle connector error Disconnect and then
E5F8-
Disconnection of the guide HP sensor connector is connect the guide HP
8001
detected. sensor (PI13S) connector
Disconnect and then
Saddle connector error
E5F8- connect the paper
Disconnection of the paper pressure plate HP sensor
8002 pressure plate HP sensor
connector is detected.
(PI14S) connector
Disconnect and then
Saddle connector error connect the paper
E5F8-
Disconnection of the paper pressure plate leading pressure plate leading
8003
edge sensor connector is detected. edge sensor (PI15S)
connector
Saddle switch error
Open of the inlet cover is detected for 1 sec. or more Replace the inlet cover
after the host machine starts initial rotation/printing switch (MS1S), Replace
E5F9- while the following sensors detect their covers closed. the front cover switch
8001 - Inlet cover sensor (PI9S) - Front cover open/close (MS2S), Replace the
sensor (PI2S) - Delivery cover sensor (PI3S) Or, the delivery cover switch
front cover switch (MS2S) or the delivery cover switch (MS3S)
(MS3S) is open.
Saddle switch error
Open of the front cover switch is detected for 1 sec.
Replace the front cover
or more after the host machine starts initial
E5F9- switch (MS2S), Replace
rotation/printing while the following sensors detect
8002 the delivery cover switch
their covers closed. - Inlet cover sensor (PI9S) - Front
(MS3S)
cover open/close sensor (PI2S) - Delivery cover
sensor (PI3S)
E5F9- Saddle switch error Replace the inlet cover
8003 Open of the delivery cover switch is detected for 1 switch (MS1S), Replace
 19

sec. or more after the host machine starts initial the front cover switch
rotation/printing while the following sensors detect (MS2S), Replace the
their covers closed. - Inlet cover sensor (PI9S) - Front delivery cover switch
cover open/close sensor (PI2S) - Delivery cover (MS3S)
sensor (PI3S) - Delivery cover switch (MS3S)
E601- Abnormality of image memory
Replace the SDRAM
0000 Communication error of the image memory (SDRAM)
E602 Hard disk error
The image memory (SDRAM) is faulty/insufficient
E604-
Memory capacity required for a model fails to be Add on the SDRAM
0000
recognized.
E604- The image memory (SDRAM) is faulty/insufficient
Add on the SDRAM
0001 Memory for MEAP application is insufficient.
The image memory (SDRAM) is faulty/insufficient
E604- Make the memory 1.5GB
The image memory of larger than 1.5GB is installed
0002 or less.
(at activation)
E604- The image memory (SDRAM) is faulty/insufficient
Add on the SDRAM
0512 Memory is faulty/insufficient (512MB is required)

Code Description Remedy

The image memory (SDRAM) is
E604- faulty/insufficient
Add on the SDRAM
0768 Memory is faulty/insufficient
(768MB is required)
The image memory (SDRAM) is
E604- faulty/insufficient
Add on the SDRAM
1024 Memory is faulty/insufficient
(1024MB is required)
The image memory (SDRAM) is
E604- faulty/insufficient
Add on the SDRAM
1536 Memory is faulty/insufficient
(1536MB is required)
Abnormal low temperature of the
hard disk
E609- At start-up, temperature of the
Replace the HDD
0008 HDD fails to reach the specific
level within a specific period of
time.
E609- Abnormal low temperature of the Replace the HDD
 20

0009 hard disk

During recovery from sleep mode,
temperature of the HDD is below
the specific level within the
specific period of time.
Failure in the hard disk
E610
cryptographic key
Error in repeat of reboot due to
fault of SRAM, etc.
SRAM information is broken, job
E611- Clear SRAM to delete the shutdown
information stored in SRAM
0000 assurance job.
cannot be read and reboot is
repeated at recovery from power-
off
Check on connection between the FAX
board and the main controller PCB, Replace
E674 FAX board communication error
the FAX board, Replace the main controller
PCB
Check on connection of the cable, Re-install
the external controller system. Connect an
Abnormality of the external appropriate controller, Re-install the external
E677
controller controller system. Check on connection of
the cable, Re-install the external controller
system
E710- IPC initialization error Check the connection of cable, Replace the
0000 Error in initialization of IPC chip DC controller PCB
IPC initialization error
E710-
The status fails to be ready within Check on connection of the cable
0001
3 sec after the IPC chip starts up.
IPC communication error
Check on connection of the cable, Replace
E711- Error is set to the error register of
the ADF controller PCB, Replace the reader
0001 the IPC chip 4 times or more
controller PCB
within 1.5 sec
Communication error between the
Check on connection of the cable, Replace
E713- finisher and the printer
the finisher controller PCB, Replace the DC
0000 Communication between the
controller PCB
finisher and the copier stops.
Error in communication to
cassette pedestal, 2 / 3 delivery
E716- Check cable connection, replace pedestal
unit
0000 PCB, replace DC controller PCB
Error in data communication with
cassette pedestal
 21

Error in communication to
cassette pedestal, 2 / 3 delivery
E716- Check cable connection, replace 2 / 3
unit
0001 delivery unit PCB, replace DC controller PCB
Error in data communication with
2 / 3 delivery unit

Code Description Remedy

Communication error with
the NE controller
Check on connection of the cable To recover from
E717- The NE controller connected
the error: In service mode
0001 before the power is turned
COPIER>FUNCTION>CLEAR >ERR
off fails to be recognized at
power-on.
Communication error with
the NE controller Check on connection of the cable To recover from
E717-
A break in the IPC, IPC the error: In service mode
0002
communication fails to COPIER>FUNCTION>CLEAR >ERR
recover
Check on connection of the cable To recover from
Communication error with
E719 the error: In service mode
the coin vender/card reader
COPIER>FUNCTION>CLEAR >ERR
Reset PDL, Turn OFF and back ON the main
E730 PDL error
power
Check on connection of the UFR PCB , Replace
E731 UFR PCB error
the UFR PCB, Replace the main controller PCB
Check on connection between the reader
E732- Reader communication error
controller PCB and the main controller PCB,
0001 DDI-S communication error
Check on the reader power supply
Check the scanner model and the scan type at:
Reader communication error
E732- COPIER > OPTION > BODY > SCAN TYPE, then
When the different scanner
8888 make the scan type setting as below. 0 for CIS
model is detected.
model reader 1 for CCD model reader
Reader communication error
E732- When the scanner is initially
Main power OFF/ON
9999 detected on a printer model
(not error).
Printer communication error Check on connection between the DC controller
E733-
The printer fails to be PCB and the main controller PCB, Check on the
0000
detected at start-up. printer power supply
E733- Printer communication error Check on connection between the DC controller
 22

0001 Abnormality of the Ethernet PCB and the main controller PCB, Check on the
board printer power supply
Abnormality of the Ethernet Replace the Ethernet board , Replace the main
E740
board controller PCB (sub LAN-bar)
DDI communication error
(Reader side detection)
Disconnect and then connect the reader
The reader controller PCB
E743- communication cable connector, Replace the
detects communication error
0000 reader controller PCB, Replace the main
between the main controller
controller PCB
PCB and the reader
controller PCB.
Language file/BootROM
E744 Upgrade the version of the Language file
error
Check on connection of the token ring board,
E745 Token ring board error
Replace the token ring board
Replace with an appropriate UFR PCB. Replace
E746 Option board error
with an appropriate main controller PCB (sub)

Code Description Remedy

Main controller PCB error (Image
E747 processing ASIC or memory
control/communication control ASIC)
Main controller PCB error (Image
E748 processing ASIC or memory
control/communication control ASIC)
Restart in accordance with a change
E749
of the product configuration
Controller fan error
E804-
Stop of power supply cooling fan was
0000
detected
E804- Controller fan error
0001 Stop of power supply cooling fan 2
Turn the main power off and turn it back
on. Disconnect and connect the main
controller PCB Replace the main
controller PCB (Main).
Disconnect and then connect the main
controller PCB (Sub SJA/ PDRM-EF-
A/RO-A), Clean the terminal, Replace the
main controller PCB (Sub SJ-A/PDRM-
EF-A/RO-A), Disconnect and then
connect the open interface PCB, Clean
the terminal, Replace the open interface
PCB, Replace the main controller PCB
(main)
Turn OFF and back ON the main power
to recover. Recovered by turning the
main power OFF / ON
Check the connection of power supply
cooling fan, replace it
Check the connection of power supply
cooling fan 2, replace it
 23

was detected
Controller fan error
E804- Check on connection of the controller
Stoppage of the controller fan is
0004 fan, Replace the controller fan
detected for 16 sec continuously.
Fan error
Lock fails to be detected for 5sec
E805- continuously while the exhaust fan Check on connection of the exhaust fan
0001 (front) is driven. Disconnection of the (front), Replace the exhaust fan (front)
fan connector. Lock signal fails to be
sent due to a fan failure.
Fan error
Lock fails to be detected for 5sec
E805- continuously while the exhaust fan Check on connection of the exhaust fan
0002 (rear) is driven. Disconnection of the (rear), Replace the exhaust fan (rear)
fan connector. Lock signal fails to be
sent due to a fan failure.
Error in fan of main body
E806- Check the connection of delivery
Error in delivery adhesive fan was
0001 adhesive fan, replace it
detected
Error in fan of main body
E806- The drop of connector of delivery Check the connection of delivery
0002 adhesive fan / the disconnection was adhesive fan, replace it
detected
Error in fan of main body
E806- Check the connection of secondary
Error in secondary transfer exhaust
0003 transfer exhaust fan, replace it
fan was detected
Error in fan of process cartridge
E807- Check the connection of fan (front) of
Error in fan (front) of process
0001 process cartridge, replace it
cartridge was detected
Error in fan of process cartridge
E807- Check the connection of fan (rear) of
Error in fan (rear) of process cartridge
0002 process cartridge, replace it
was detected
Error in low-voltage power supply
E808- PCB (error in zero cross) Replace low-voltage power supply PCB,
0000 Error in low-voltage power supply replace DC controller PCB
PCB
Error in detection of new drum unit
E811- Check the connection of drum unit,
Error in blowout of fuse for detection
0000 replace it Replace DC driver PCB
of new drum unit (process cartridge)
 24

Code Description Remedy

Error in detection of new drum unit
E811-
Error in blowout of fuse for detection of new
0001
drum unit (process cartridge)
Fan shutter error
Fan shutter open/close operation Error
E840- Abnormal rotation of the fan shutter motor
0000 Defect of the fan shutter position sensor Defect
of the fan shutter home position error Defect of
the DC controller PCB
Error in the waste toner shutter
When the output of the waste toner shutter
opening and shutting detection sensor doesn't
E990-
become "H" when it WMUPR period after the
0000
sleep returns after eight hours or more pass,
the door opening and shutting is detected or
main power switch turns on.
Check the connection of drum
unit, replace it Replace DC
driver PCB
- Replace the fan shutter motor
- Replace the fan shutter
position sensor - Replace the
fan shutter home position
sensor - Replace the DC
controller PCB
- Check that the drum unit is
properly installed - Replace the
waste toner shutter sensor