Management Science II Dr.

Sangamithra

MODULE 6

Models Of Planned Change

• Kilmann Model

• Stream Analysis

• Burke-Litwin Model

Kilmann model

Initiating the programme (securing TM commitment)

Diagnosing the problem
Scheduling the “tracks”
• Culture track
• Management skills track
• Team-building track
• Strategy-structure track
• Reward system track
Implementing the “tracks”
Evaluating the results

Stream analysis

• Graphical display of problems

• Examining interconnections between problems; identifying core
problems (those with many interconnections)
• Graphically tracking corrective actions taken for solving the
problems
• Organizational work setting
– Organizing arrangements (goals, strategies, structure, admin
policies and procedures, reward systems)

Indian Institute of Technology Madras

Management Science II Dr. Sangamithra

– Social factors (culture, management style, interaction

processes, individual attributes)
– Technology (tools, equipment, machinery, IT, job design,
technical expertise, procedures)
– Physical setting (space configurations, physical ambience,
interior design, architecture etc)
• Problems categorized into one of the “streams” , grouped based
on overlapping (core problem), corrective actions “tracked” over
time.

Burke – Litwin model

• First order and second-order changes

• Transactional vs transformational changes

• Transformational changes:
Leadership, mission and strategy; organizational culture

• Transactional changes:
Management practices, structure; organizational climate

Radical Performance Improvement Is Possible

Some myths debunked

• High performance companies exist in “unattractive” industries

• A company can achieve outstanding performance even when its
industry is shrinking
• Outstanding performance can be achieved even when
competitors are bigger and stronger
• Radical performance improvement is possible even when you
are already very successful
• Charismatic leadership is not a prerequisite for radical
performance improvement

Indian Institute of Technology Madras