The Bank Of Punjab

Mansehra
INTERNSHIP REPORT

Internship report
ON
“THE BANK OF PUNJAB”
Internship report submitted to faculty of Management&
Administrative science in partial fulfillment of Requirement for
Degree of Masters of Business Administration

Program & Session MCOM (Finance) 3.5years

HAZARA UNIVERSITY
Date: 15/09/2013

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ACKNOWLEDGEMENT
I dedicated this report to my parents. Because of their prayers & encouragement I have been
able to complete this report. ALLAH is great and compassionate….. We submit to Allah, all
our effort before the Almighty. We offer a humble thanks to the most benevolent that made
us capable of completing this project well in time.

This is ritual of Department of commerce to conduct internship for it graduate in summer

vacation. The credit of this term goes to the esteem faculty of this Department, who gave a
chance to their students to work in an organization beside their theoretical background to
build a practical knowledge. For this, I am highly thankful to all the members of faculty and
Sir Qasim Raza for guiding me in preparing my internship report.

I would also like to have a word of thank to the people of BOP Ramtalai Road Branch
Gujrat,who shared their knowledge and experience with me in order to complete my period
of internship there I my special thanks to Mr. Qasim Raza, who accepted my internship
proposal and give me a chance to work in branch.

Last but b not least, my parents, who are in continuous phase of brining me up and in every
respect of my life by providing their moral help and resources.

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Executive Summary

Internship is an important part of MCOM program and provides opportunity to all students to
learn about the partial working of organization and improves their personal skills, Business
problems are becoming more complex with the passage of time due to the achievement in
world. Students really get many benefits through this practical knowledge during studies.
This internship is not only helpful for making this report but this education gives a general
knowledge about the business, decisions and policies. In this way I personally feel that your
mind start thinking innovatively, broadly and dynamically. Facing challenges of day to day
life is not a difficult task to handle for individual. Internship training at the bank of Punjab is
aimed at providing the students a major unique opportunity to learn what bank is all about.

I try my level best to produce a most comprehensive internship report to bank of Punjab by
compiling all Practical learning in a systematic way, hence making report unique. All
information’s this effort and my interestin internship can evaluate me in true prospective.

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Contents:
Introduction --------------------------------------------------------------------------------------- 7

Purpose-----------------------------------------------------------------------------------------------7

Background study-----------------------------------------------------------------------------------7

Organization ----------------------------------------------------------------------------------------7

Methodology ----------------------------------------------------------------------------------------7

Summary --------------------------------------------------------------------------------------------7

Banking history -----------------------------------------------------------------------------------8

Banking Act-----------------------------------------------------------------------------------------8

Banking evolution in Pakistan -------------------------------------------------------------------8

Privatization ----------------------------------------------------------------------------------------8

Organization
Introduction----------------------------------------------------------------------------------------8

Nature of Business -------------------------------------------------------------------------------9

Mission Statement --------------------------------------------------------------------------------9

Vision Statement ----------------------------------------------------------------------------------9

Core values ----------------------------------------------------------------------------------------9

Branch Introduction --------------------------------------------------------------------------10-16

Supervisors --------------------------------------------------------------------------------------- 10

Professional Training ----------------------------------------------------------------------------16

Credit card Facility -------------------------------------------------------------------------------16

Staff Relation --------------------------------------------------------------------------------------16

Relationship of Head office to Branch office -------------------------------------------------16

Banking Sector of Pakistan------------------------------------------------------------16-19

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Role of BOP in Pakistan --------------------------------------------------------------------------19

Awards and Achievements ----------------------------------------------------------------------20

Excellence Award by the Central board of Revenue-------------------------------------------20

3rdkissan time Awards -----------------------------------------------------------------------------20

Best corporate report award -----------------------------------------------------------------------20

16thBollan Excellence Award --------------------------------------------------------------------20

Achievement Award--------------------------------------------------------------------------------20

How to open account ----------------------------------------------------------------------------21

Documents to be attached------------------------------------------------------------------------22

Specimen Signature Card -------------------------------------------------------------------------22

Issuance of Cheaque book------------------------------------------------------------------------22

Closing account ------------------------------------------------------------------- 23

Dormant account------------------------------------ ------------------------------ 23

Activation of a dormant account ------------------ ------------------------------ 23

Regional offices and branches--------------------------------------------------23

Current staff--------------------------------- ------------------ ------------------- 24

Current staff according to qualification and experience ---------------------- 24

Salary structure-------------------------------------- --------------------------- 24

Promotion system------------------------------------------------------------------------------------ 25

Incentives and motivation---------------------------------------------------------------------------25

Critical analysis of branch-------------------------------------------------------------------------- 25

Communication--------------------------------------------------------------------------------------26

Recruitment of the staff-----------------------------------------------------------------------------26

Short listing of the application --------------------------------------------------------------------26

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Tests---------------------------------------------------------------------------------------------------26

Interviews---------------------------------------------------------------------------------------------26

Morale of the employees----------------------------------------------------------------------------27

Physical facilities-------------------------------------------------------------------------------------27

Performance ------------------------------------------------------------------------------------------27

General banking -------------------------------------------------------------------28-30

Services of bop-------------------------------------------------------------------------30
ATM-----------------------------------------------------------------------------------------------------30

Pay order online banking------------------------------------------------------------------------------31

SWOT analysis -------------------------------------------------------------------------33

Organization structure -----------------------------------------------------------------34

Board of director---------------------------------------------------------------------- 35
Bop head office----------------------------------------------------------------------------------------- 37

Branches-------------------------------------------------------------------------------------------------- 40

Introduction to Departments----------------------------------------------------------------------- 40-43

Porter model----------------------------------------------------------------------------44

Recommendation ----------------------------------------------------------------------48

Conclusion ------------------------------------------------------------------------------50

Abbreviation----------------------------------------------------------------------------50

References -------------------------------------------------------------------------------51

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Introduction

Background of study

In the HAZARA UNIVERSITY required for the students to do an internship for at least six
week period of six weeks period of time in any business organization. So for my internship
reports I choose the bank of Punjab Ramtalai campus in my district. The bank of Punjab is very
emerging bank in our city and it will be good for me to gain some practical knowledge in that
kind of field of life.

Purpose

The purpose of this internship report is to learn the organization skill. When you are doing
internship in an organization, you will learn different kind of skills like accounting, reporting,
communication and managerial skills. So on six week period the purpose will be to enhance
the level of learning in business organization.

Organization

The bank of Punjab is becoming one of the most emerging banks. BOP introducing a lot of
new schemes to their customers and also it will a good experience for to choose the BOP,
because some of friends did their internship in this bank they find it very good for learning.

Research Methodology

There are two ways to collect the data

 Primary data
 Secondary data

Primary data based on the observation, knowledge gathered from questionnaires and
interviews.

Secondary data contains material with the help of internet articles and with courtesy of the
employees of BOP.

Summary

I am student of UOG and doing MCOM and my specification is in finance. As our

university required doing internship in any Organization for the practical knowledge, I
choose the BOP ramtalai branch of the internship of six weeks. The objective of my

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internship is to enhance my professional managerial skills in that field and also enter in
practical life.

Banking History of Pakistan

Banking Evolution in Pakistan

Our banking history starts with the establishment of the state bank of Pakistan in 1948, at that
particular time the domestics banks was limited .the aim for state bank of Pakistan is to develop
the commercial banking system in Pakistan and make proper channel for financial resources
so according to that agenda the bank establishes like national bank, Allied bank and Habib
bank.

Nationalization Act

Commercial banking was at peak in the late sixties and early seventies until the time our
Government declared the nationalization policy in 1974 with the policy thirteen banks were
taken into the possession of Government and then merged into six banks.

Privatizations

In 1991, the nationalization act was ended and then again 23 banks were established, Muslim
commercial bank was privatized in 1991 and the management of Allied bank of Pakistan took
most of ownership. After that many banks established and by the end of 1997 there were 21
domestic banks and 27 foreign banks.

Organization

Introduction

The bank of Punjab was created under the bank of Punjab act 1989 in the 16 November, 1889.
The bank of Punjab established its first branch in Lahore. It was mended as non scheduled bank
in the Punjab province. Because it was government support bank the main customer of the bank
were the Government employees. But with the passage of time they increase their target
market, so in 1994 the bank of Punjab converted into schedule bank and then they opened
branches all over the Pakistan. Today they have 280 branches all over the country. The bank
of Punjab has indeed entered a new era of science to the nation under experience and
professional hands of its management. The bank Punjab plays a vital role in the national
economy through mobilization of local resources, promoting saving and providing funds for

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investment. The bank of Punjab offers attractive rates of profit on all depo---sits’, oing of
foreign currency accounts and handling of foreign exchange business for example imports,
exports and remittance, financing trade and industry for working capital requirements and
money market operation.

Nature of business

One of the most important businesses in the world is banking. In our country banks plays vital
role in the national economy. Banks are like backbone of our country they provide money for
different sectors of economy keeping our economy progress. They provide finance to the
agriculture sectors which is vital to our economy so they are mobilizing our resources indirectly
or directly.

Mission Statement

“To exceed the expectations of our stakeholders by leveraging our relationship with the
government of Punjab and delivering a complete range of professional solutions with a focus
on program driven products and services in the agriculture and middle tire markets through a
motivated team.”

Vision Statement

“To be a customer focused bank with service excellence.”

Source: http://www.bop.com.pk/

Core Values

 Our customers are our first priority.

 Profitability for the prosperity of our stake holders that allow as to constantly
investing, improve and succeed.
 Corporate social responsibility is to enrich the lives of community where we operate.
 Recognition and Reward is for the talented and performing employees Excellence in
everything we do.
 Integrity is in all our dealing.
 Respect for our customer and each.

Source: http://www.bop.com.pk/

Branch introduction

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Total number of employees in Ramtalai Road branch is seven. The branch was handled
branch manager Mr.fasial. The flow chart of responsibilitiesand designation are shown in
management hierarchy.

Branch Manger

Operation Manger

Credit Remittances Advances Foreign trade Account

Opening

Short Term Loans Import

Mortgage Loans Export

The top most authority in a branch is the branch manger the rest of staff comes under his
span of control. Then comes the operational manager then operational grade 1, operational
grade 2, operational grade 3 and then clerical staff like cash officer junior cash officer.

The hierarchy according to the responsibilities performed is also classified as follows. The
services in bank of Punjab are classified in different categories.

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Category A Category B Category C Category D

Non-Clerical
Staff
President Officer Grade I Clerical
Staff

Executive vice
president (EVP)
Officer Grade II ………….. Driver

Senior vice
president (AVP)
Officer Grade …………… Guards
III

Vice President (VP) Cash Officer Gate

Keepers
……………

Assistant vice
president (AVP)
……………….. .................. Tea Boys

Supervisors

I did my internship in BOP ramtalai branch. The supervisor has been assigned to me is Mr.
Qasim. When I started my internship in bank they provided me full support.

 Faisal Branch Manager

 Layaqat Ali Operating Manager
 Miss Anila Account Opening Officer
 Mr. Qasim Ali RazaForeign account opening officer
 2 Casher Officer

Weekly Timetable:
Weekly details of my internship according to date and day are as under: through the
strategies. The board guidelines laid down by the SBP are strictly followed by BOP.

1stWeek:
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Remittances 1st Week Department:

Date Day Internship Activity
22.7.2012 Monday Introduction of Remittance
23.6.2012 Tuesday Western Union, Foreign Remittance
24.6.2012 Wednesday Foreign exchange dealings
25.6.2012 Thursday Cash Deposits Receipts, Cheque
Deposits Receipts
26.6.2012 Friday Data Recorded for Internship Report

2nd Week:

2nd Week Department: Operations

Date Day Internship Activity
29.07.2012 Monday Introduction of Operations
30.7.2012 Tuesday Supervision of clearing
31.7.2012 Wednesday Online Transfer of Funds
1.8.2012 Thursday Demand Draft, Cashier Cheque
2.8.2012 Friday Data Recorded for Internship
Report

3rd Week:

3rd Week Department: Operations

Date Day Internship Activity
19.8.2012 Monday Check deposits
20.8.2012 Tuesday Inter City Clearing, Outward Clearing
21.8.2012 Wednesday Inward Clearing, Outward Clearing
22.8.2012 Thursday Data Recorded for Internship Report

4th Week:

4th Week Department: Cash

Date Day Internship Activity
23.8.2012 Friday Checque collection, verification &
payments

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26.8.2012 Monday Data recorded for internship Report

5th Week:

5th Week Department: Cash

Date Day Internship Activity
26.8.2013 Monday Cash received, cash payments &
management
27.8.2013 Tuesday Order objection, voucher & ATM problems
28.8.2013 Wednesday Foreign remittance payments and deposit
receipts
29.8.2013 Thursday Data recorded for internship report

6th Week:

6th Week Department: Account

30.8.2013 Friday Internship Activity
2.9.2013 Monday Account Opening Procedure
3.9.2013 Tuesday account types and risky account opening
4.9.2013 Wednesday Foreign Accounts filled
5.9.2013 Thursday Minor account opening forms filled &
stamped
6.9.2013 Friday Data recorded for internship report

Details of Departments of Internship

During my internship I have been working in following departments, which are, operations
Department, cash Department, remittance Department, Clearing Department and sales
Department. Details of these departments along with activities being carried out there are as
under:

Operations Department

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In Operation Department, activities are requiring nature are handled. Operation manager are
handle all quires and problems of customer of branches and Employees as well. Activities of
operation Department are as under:

 Cash Deposits
 Chaque payments
 Chaque Deposits
 Supervision of clearing
 Online transfer of funds
 Demand Draft
 Cashier chaque

Account Department

In account Department, activities of different account opening and verification are handled.

 Risky account
 Foreign account
 Minor account

Remittances Department

In remittance Department, matters of transfer of cash from foreign countries and other banks
are handled, bill for collection are also handled. Main activities of this Department are as
under:

 Bill for collection

 Inward Bill for collection
 Outward Bill for collection
 Western Union
 Aftaab exchange
 Lulo exchange
 Easy paisa
 Habib express
 Express money
 Remittance Inward
 Remittance outward

Clearing Department

In clearing Departments check drawn on POB by others banks are handled. Core activities
are this Department is:

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 Outward clearing
 Inward clearing

Cash Department

In cash Department, dealing of cash received and cash payment is handled .cashrecieots are
in the form of deposits in account, Demand draft , transfer commission and other instruments
that can be sold in the market. Main activities of cash Department are:

 Cash receipts
 Cash payments
 Cash management
 Handling of fresh cash

Summary of learning

 During my internship I have learned a lot,I have learned;

 How handle customers
 How to attract new customers (marketing strategies &schemes)
 How to works professionally
 How to solve problems of customers in bank and provide them gaudiness in
problems
 How to open account

Kinds of Responsibilities Undertaken During Internship:

Following responsibilities I have undertaken during my internship:
Responsibilities of sending cheques through clearing

Responsibilities of sending new accounts to Head Office

Responsibilities of Accounts opening and verification
Responsibilities of cash management.
Responsibilities of Foreign account managements and dealings.
Working in different departments
During my internship I observed that other internees in the bank use to stick with one
department only.An internee with specialization in Finance was of the view that he should be
in Finance department same was the case with other specialized internees.But I would
suggest that one must works in department for some time to gain a hand on experience of all
the departments.As in real working environment employee have to coordinate with other
departments, so he/she must know what the other Departments operations are how they work.

Correlation of internship Activities with classroom knowledge

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I have observed during my internship that classroom knowledge and internship Activities are
correlated positively somehow.

Professional Training

Seriously the staff is needs some professional training. the methods are not up dated they are
using old method to do their jobs. They do not bring change and want to do same routine work.
So for that purpose BOP should provide training facilities to its employees.

Credit card facility

Currently there was no credit card facility in our bank. So efforts must be made by introducing
credit card facility at our branch.

Staff Relations

During my internship I witnessed that staff relation were not up to the mark. Most of the
employee’s behavior was not good to each other. So it my suggestion to the employees to build
the strong professional relationship. Respect in our customer and each other.

Relationship of head office to the branch office:

The relationship of head office to the branch office is also termed as the management
hierarchy. There is a certain method of communication between head office and branch
office. If head office want communicate with the regional office, the regional office will
communicate with the area branch office and then the area branch office will finally
communicate with branch office.

Head office regional office area branchbranch office

Banking sector of Pakistan

Bank play very important role in the economy of a country and Pakistan is no exemption. Banks
in Pakistan account for 95% of the financial sector. Pakistan has a well developed banking
system, which consist of a wide variety of institutions ranging from central banks to
commercial banks and to specialized agencies to cater for special requirements of specific
sectors.

Pakistan came in to being on 14th August, 1947 sufficient banking services were available in
the areas forming Pakistan. Out of the total branches of the nearly 3500 in the undivided India,
as many as about 1500 branches were existing in these areas.

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It was agreed between the two countries that reserve bank of India shall continue to function
in Pakistan territory until 30th September 1948 and that Indian notes would continue to be legal
tender at Pakistan until 30th September 1948. Unfortunately, relationship between two
countries becomes most strained immediately after independence. Banking was mostly in lands
of Hindus who immediately started transferring their offices and assets into India. As a result
most of banks in Pakistan were closed down and even those which were open were not doing
any effective business.

The number of banking office in Pakistan came down to about 200 on 30th June 1948. Branches
of some European banks were also functioning in a limited manner, financing in export of
crops, and their number was limited to about 20.

It was only the Habib bank which transferred its office from BoMcomy to Karachi Austral Asia
bank was into another bank, which was in existence in Pakistan territory at the time of
independence. Despite of best efforts on the part of government of Pakistan, no heavy way
could be made on this behalf and reserve bank of India was in no mood to help the new country.
Imperial bank of India, agent of reserve bank of India also started closing down its branches in
Pakistan.

Reserve bank also refused to advance money to Pakistan to make essential payments such as
salaries etc, also Pakistan’s share of Rs. 75 Billion in cash balance was with the held by bank,
causing hardship to the newly born state. In view of these hopeless state affairs it was agreed
between the two countries that reserve bank would serve as monetary authority in Pakistan
only up to 30th June 1948. The era of 90s was the climax of privatization, Deregulation and
restructuring in the domestic banking industry and financial institutions, the Government only
owns the national bank but 80% of the bank assets are in private sector. Banking assetsarose
three-folds over the last five years and industry size is reachingRs 4 trillion. The contribution
of banking sector to GDP ratio is 55.6%.Pakistan has been ranked 2nd in performance and
efficiency indicators among the south Asian countries by the World Bank. There are 68
scheduled banks of which the top five have 50% of market share. Banking industry in Pakistan
is currently under a wave of Mergers and Acquistions.

Government owned banks Privatized Banks:

ZaraiTaraqiati Bank Limited Allied Bank Limited

Industrial Development Bank of Habib Bank Limited

Pakistan

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First Women Bank Limited MCB Bank Limited

Khushhali Bank Limited United Bank Limited

National Bank of Pakistan Development financial

institution

The Bank of Khyber Pak Oman Investment Company

Limited

SME Bank Limited House Building Finance

Corporation

The Bank of Punjab National Investment Trust

Limited

The Punjab Provincial Pak Brunei Investment Company

Cooperative Bank Limited Limited

Private banks Pak Iran Joint Investment

Company Limited

Bank AL Habib Limited Pak Kuwait Investment Company

Meezan Bank Limited Pak Libya Holding Company

(Pvt.) Limited

KASB Bank Limited Foreign Banks:

Habib Metropolitan Bank Limited Oman International Bank

S.O.A.G., Pakistan

Faysal Bank Limited HSBC Bank Middle East Limited,

Pakistan

Emirates Global Islamic Bank Citibank N.A., Pakistan

Limited

Dubai Islamic Bank Pakistan Deutsche Bank AG, Pakistan

Limited

Dawood Islamic Bank Limited Private banks and development

institution

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ArifHabib Bank Limited Bank of Tokyo Mitsubishi UFJ

Limited, Pakistan

Barclays Bank PLC, Pakistan Rozgar Micro Finance Bank

Limited

Askari Bank Limited Tameer Micro Finance Bank

Limited

Atlas Bank Limited Pak Oman Microfinance Bank

Limited

Bank Alfalah Limited Pak-China Investment Company

Limited

NIB Bank Limited Pak-China Investment Company

Limited

The Royal Bank of Scotland Network Micro Finance Bank

Limited

Standard Chartered Bank KASHF Microfinance Bank

(Pakistan) Limited Limited

Silkbank Limited Formerly Saudi Soneri Bank Limited

Pak Commercial Bank Limited

mybank Limited SaMcom Bank Limited Formerly

Crescent Commercial
BankLimited

Role of BOP in Pakistan:

 BOP creating employment opportunities by increasing its number of branches and

extending its reach to for off areas of Punjab.
 BOP is playing very positive role in the economy by mobilizing the resources and
channelizing the fund.
 Agriculture is the backbone of our country’s economy. BOP is faciliting the
agriculture sector by providing a number Kisan dost scheme which are helping the
lower and middle class of our villagers.
 BOP is committed to provide excellent services to the customer at very reasonable

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cost.
 BOP is playing a critical role in increasing the GDP.
 BOP is providing different types of loans to the industrial sectors which are also
helping the country’s output to increase.
 The foreign exchange trade department is functioning very efficiently which is
facilitating the businesses to import and export the merchandise.
 BOP financing the ideas of female Entrepreneur which is producing fruitful
results.
 The BOP is also providing loans to the mille class people by providing loans to
the People for their shops and offices.

Awards and Achievements

Excellence Award by the central board of Revenue

The central board of Revenue presented “Excellence Award” to the bank of Punjab in
recognitions of contribution made by the bank toward GovernmentExchequre.

3rdKissan Time Awards

In Recognition of bank’s contribution in development and growth of agricultural sectors, the

bank honored with the bank of agriculture Loans and “Best bank of crop insurance” under
3rdkissan time Awards year 2006.

Best Corporate Report Award

Annual Report of bank for the year 2005won 5th position for “the best corporate repot
Award” for the financial sector, adjusticated jointly by the institute of chartered Account of
Pakistan and the Institute of cost and management Account of Pakistan.

16th Bolan Excellence Award

The bank was awarded best bank Award under 15thBloan Excellence awards distribute in
2006.

Achievement Award

The Lahore chamber of commerce & industry (LCCI) awarded the bank LCCI achievement
Award 2006.

How to open Account

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When a customer wants to open a/c. he comes in this Department of bank, and submits an
application for opening an a/c. the officer of this department gives him an application form.
The application form is useful for all account opening e.g. PLS CD etc. the requirements of
application form are this information which bank wants to know. Following are in the bank:

Types of accounts

Individual Account

Proprietorship

Joint Account

Partnership/Firms

Club, Society, Association of Persons Trust

Limited Company

Necessary information, which a bank requires

 Name  Operating Instructions
 Address  Introducer
 Telephone #  Country of residence
 Zakat Deduction  Nature of Business
 Signature of the Applicant  Account (local or foreign
currency)
 Details of other Banks  Special Instruction Regarding
Accounts the Account

Document to be attached

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 Attested photo copy of NIC/passport of account holder, proprietor, partner

Directors and office Bearers as the case may be.
 Certified true copy of the certification on incorporation or registration (in case of
companies and registered bodies only).
 Certified true copy of the certified of commencement of business (in case of
public limited companies only)
 Certified true copy of the memorandum and articles of association(in case of
limited companies).
 Certified true copy of rules and regulation or by-law(in case of limited
companies).
 Certified true copy of the Resolution of the Board of Director/Managing
committee/Governing Body regarding conduct of the account.
 List containing names and signatures of the Director/Office Bearer duly certified
by registration authority.
 Latter of partnership or certified copy of partnership dead (in case of partnership).
 Trust deed and board Resolution, for trust accounts.

Specimen signature card

When an account is opened with account opening form a specimen signature card is given
to the customer who contains:

 Branch code
 Date
 Account No.
 Title of account
 Special instruction
 Names
 Signatures
 Approved by

The customers fill this card and return to bank officer. For illiterate person thumb
impression are taken and to latest passport photograph shall b taken. The specimen
signature card is scanned in the computer system, so that whenever the account holder
cheque will come the bank officer will verify his signature to the computer.

Issuance of cheque Book

Any account holder that has opened the account he/she credit his/her account and for this
purpose there should be a cheque book, so he/she could be able to credited the need amount

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whatever he/she wishes. For the issuance of the cheque book a person is advice to fill a
requisite slip with his/her full name and their account with two verified signature. These
signatures are checked and then another requisite slip prepared by bankstaff send to the
NIFT, and it issue the printedcheques books after completion of the procedure in two or
three days. Account holder another person could also take the cheque book only he/she
authorized signature of the account holder. When the cheque is issued they are feed in the
computer system from the requisite slip so when the cheque is given for the credit / transfer
of amount they could checked. In this way neither the cheque could be repeated nor could
the invalid cheque claimed.

Closing of Account

The customer can close his account by submitting an application form. The account is closed
and balance is paid after deducting the closing charges and application in filled in account
closing file. Cheque book is returned to the bank. The bank officer cancels all the cheques.

Dormant Account

When any customer does not operate his account for 6 months, then computer automatically,
includes that account holder in an active account. This is dormant account.Nowaccount
holder cannot operate his account. Bank informs him that your account is now in active.

Activation of a Dormant Account

For activation a dormant account the account holder submits an application that he wants to
activate his inactivate account, with N.I.D. copy. Then the bank officer fills an account,
which is account activating form the bank manager sigs on the stamp of “Allow to operate”.
Now account holder can operate his account but for activating his account, he has to pay
some charges.

Regional office and branches:

Necessary information, which a bank requires

 Name  Operating Instructions
 Address  Introducer
 Telephone #  Country of residence
 Zakat Deduction  Nature of Business

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 Signature of the Applicant  Account (local or foreign

currency)
 Details of other Banks  Special Instruction Regarding
Accounts the Account

The total number of branches of BOP is 272 in the whole country. It has no branch in foreign
countries.

Current staff:

There are seven employees in the branch. They are much qualified have knowledge of
general banking. There is a proper hierarchy in the branch and everyone knows his
responsibilities.

Current Staff according to qualification and experience:

Names Qualification Experience

Faisal MSC Physics 11 years
Layaqat Ali M.Com 07 years
Miss Anila MSC Physics 09 years
Qasim Ali Raza M.A 05years
Economics

Salary structure:

BOP is offering handsome salary packages to its employees. Its salary structure is as follows:

Designation Starting salary in rupees

Cash officer 8000

Officer Grade 3 16000

Officer Grade 2 24000

Officer Grade 1 35000

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Apart from the salary the other incentives are also provided.

Promotion system:

 The employees are promoted to reinforce the desire able performance. There are
certain criteria on which employees are evaluated.
 Employees are promoted on the basis of performance and their commitment
toward their jobs.
 Employees are also promoted on the basis of their experience and qualification.
 The highest rank in a branch is OG1.
 The performance is evaluated on the basis of working as well as number of
deposits brought by that employee.

Incentives and motivation:

Incentives:

 Two bonuses on Eidulfitr and EidulAzha. Each bonus is equal to one basic salary.
 Performance bonus at the end of the year based on performance.
 Provident fund
 Medical allowance

Motivation:

 Employees are motivated through the benefits and salary

 Employees are motivated when their hard work is recognized.
 The staff of branch is also motivated due the success of branch and organization.
 There is no separate room for the manger of branch.
 The environment of branch is very congested.

Critical analysis of branch:

 The branch is situated in ramtalai road which is busies place of Gujrat. The trading
activities are on the rise where the branch is located so there is huge potential for branch
to increase its deposits and improve its market share.
 The number of deposits is increasing day by day.

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 The attitude of staff toward their customer is very polite

 The online banking facility is very quick and responsive.
 The security system of the branch is not satisfactory, security may lapses may occur at
times.
 Employees are not well dressed
 The budget fir employee entertainment is very low.
 Employees are highly trained.
 The salary packages are not attractive as compare to other banks.
 No refreshment is provided after meeting.
 The latest computer systems are provided to the employees.

Communication

The communication between employees is not good; employees interact with each other
through the loud voices. There is no intercom system in branch. They interact with each other
with Punjabi. They communicate with customer with informal way and overall
communication system in not well in banking system.

Recruitment of staff

Recruiting is the discovery of potential skill of the employees to fulfill organizational needs or
we can say that it is linking activities of bring together employees with skills to fill the
vacancies. The recruitment procedure has following steps.

Short-Listing of the application

In this step, thousand of the candidates apply for limited posts available. The calls and send by
the head office to only those candidates who fulfill the requirement of job advertised.

Tests

NBP under the super vision of institute of bankers in Pakistan conduct test. After the

Test the applicants are further short- listed.

Interviews

For the interview only those candidates are called who qualify the written test. Different
types of questions are asked from candidates by the interviewing board. Interview
questions include,

A) Question about personal background, extracurricular activities during education

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and personal contacts.

B) About the rule of banking in current situation of economy.
C) Role of foreign enterprise in public economy etc.

Morale of the employees:

Morale of some employees is very high. Some of employees are not much dedicated as
others. Most of the employees are committed to their jobs and they look very involved in
their work. Overall the staff of branch is very motivated and they wanted to excel in their
respective fields.

Physical facilities:

 Overall physical facilities in the branch are very good.

 All the general banking operations are done through manually supported computer
system.
 High speed branded computer are provided to the employees so that they can perform
their duties quickly.
 Air conditioners are installed to provide comfort to employees and their client of
BOP.
 The branch is decorated with comfortable furniture. Good looking and durable
furniture is provided.
 Cash officer’s cabin is well guarded to avoid any undesirable event.
 Fax machine and laser printer are also provided.
 It is online branch so internet connectivity is provided with throughout the working
hours.

Performance:

The performance of the branch has improved to a great extent; this is can be by the number of
deposits and degree of the satisfaction of customers.

Performance in the term of customers satisfaction:

The customers are much satisfied as I observed during my internship; there is a good
relationship between employee and clients. The staff of branch is very quick to respond the
queries of customers.

Performance in the term of number of deposits:

The performance of branch can be measured from number of deposits. Currently the

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performance of branch is very good. The number of deposits is increasing. The average
numbers of new account opened in a day are 5 to 6. This shows very good performance of the
branch.

General Banking

Deposit banking

Along with this bank is offering different schemes in all over province. Here is the detail list
of the products and services offered by BOP.

Deposit products

 Current accounts
 BOP basic banking account
 BOP Tijarat account
 BOP FCY supreme current account

Profit & loss sharing accounts:

 BOP PehlaiMunafa Scheme

 Corporate premier term account
 Munafa hi Munafa term account 3
 Bai Misaal term deposit Account

Profit loss sharing chequing Accounts

 PLS saving Accounts

 Senior citizen saving account
 Gharayloo Saving Account
 ZiadaMunafa saving account
 PLS saving profit plus Accounts
 Corporate Premier Account
 BOP PLS supreme saving Account
 BOP FCY supreme saving Account

Commercial Finance

 Running Finance
 Demand Finance
 Cash Finance
 CNG filling station Scheme
 Auto lease financing
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 Ali Akbar Group Franchise Financing scheme

 Altas Honda limited Authorized Dealer financing Scheme
 Financing scheme –purchase of office/shops

Agriculture credit

 Green tractor Lease finance scheme

 Agri Finance Branches
 Agriculture finance scheme
 KissanDost Tractor scheme
 Second Hand tractor lease finance scheme
 KissanDostAbiari scheme
 KissanDost Mechanization support scheme
 KissanDostFarm transport scheme
 KissanDostEslah –E-Arazischeme
 KissanDostlive stock Development scheme
 live stock Breed Improvement Trough VVW
 KissanDost commercial Agro Services
 KissanDostAgri Mall scheme
 Commercial lease finance Tractor scheme
 Demand Finance Sheds Construction and civil works Lease finance
 facility for Milch Animals
 running finance –Live stock/Poultry and fish Farms
 KissanDost Model Dairy Farms(PDDC)
 KissanDost Model Milk collection center(PDDC)
 KissanDost Green House Finance facility
 KissanDost Cold Storage finance
 facility scheme for controlled Sheds
 Lease finance Facility for installation of BIO gas Plant
 Group Financing to small Farmers
 Clean credit facility through Syngenta Franchisees
 Zarkaashat Drip Irrigation system
 Markup of scheme

Trade Finance

 Trade processing Centers

 Functions of Trade processing Centers
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Source:
http://www.bop.com.pk/

Services of BOP

These are the services provided by BOP.

 ATM facilities
 Letter of credit
 Pay order
 Online banking
 E- Banking
 Debit Credit
 Consumer Financing
 Agriculture Financing
 Corporate Financing
 Commission free Remittance
 Demand Draft
 Collection of Utility Bills
 Lockers facility

Issuance of ATM

Head office issue ATM cards with their Pin codes and when the customer claims for their
ATM cards they are checked From the list that is also issued from the head office, and Claim
is checked from the list and if the name is found than the card is issued taking the signatures
and their PIN codes are given to them by taking signature on their ATM forms. The ATM
card has been activated by the number provided at specific card.

Cancellation of ATM card

Cancellation of ATM card becomes necessary in the following conditions:

 If folded are damaged

 Stolen PIN code missed or forgotten

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 Card captured by machine and expired

 If requested by customer

Online Banking

BOP is currently offering the online banking facility, you just have to fill the form of online
banking and they give your username and will access your account on the internet and will
latest information related to your account.

Pay Order

BOP is providing the pay order facility in which you transfer your money. Pay order is a safe
and secure way to move the money from one account to another. The charges are extremely
fair.

Mail Transfer

You can use BOP mail transfer facility and send your money safe and quickly. The rates are
very impressive and competitive.

Letter of credit

Bop is providing its customers the widest range of option in the area of money transfer. This
service is with fair rates, security, and ease of transactions, and good way to do business
transactions.

Lockers

It is one of main facility that BOP is providing at this time so the customer can keep their
valued things like gold in safe place.

Demand Draft

Bop gives you the safe, speedy and reliable way to transfer money at very reasonable rates.
Any person with any account holder of the bank or not, can purchase a Demand Draft from a
bank branch.

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Debit Cards

BOP provides Apna cash Card it is an ATM card along with Debit Card. The Front of the
card will have the following matter on it.

 Cash Holder Name

 International Bin number
 Magnetic strip Signature panel condition of usage
 M-Net and M-net logo

Business Volume

The BOP is conducting their business in Punjab. And their main customers are government.
Mostly government employees are customers for bank of Punjab. The fact and figures of the
business volume of the BOP are mentioned below. These facts and figure start from 2004 to
2007 because the bank does not provide any figures from there on.

2004 2005 2006 2007

Rs(ML) 234,97
Total assets 66,320 111,154 164,855 4
Rs(ML)
Revenue 5,488 10,912 18,603 26562
Shareholder's Rs(ML)
Equity 4,420 6,777 10,659 15,110
Rs(ML)
Investment 16,198 18,026 28,233 73,462
Rs(ML) 191,96
Deposits 54,724 88,465 137,728 8
Rs(ML) 133,89
Advances (net) 39,439 63,624 101,320 4
Rs(ML)
Income 1,368 2,353 3,804 4,446
Rs
EPS (Rs/share) 9.08 10.01 13.14 10.51
%
ROI 8 13 13 6

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SWOT Analysis

BOP is one of the fastest Growing banks in Pakistan. In the light of these situations we can
make an analysis, SWOT analysis is overall evaluation of an organization’s strength,
weakness, opportunities that effects the organizational performance. Best strategies can be
accomplished by using SWOT analysis:

 Exploitation of organizationopportunities and strength.

 Neutralization of threats.
 Correction and avoidance of weakness.

We can easily formulate Strategy with the help of SWOT analysis keeping the organization
mission in context, manager focus on the internal strength and competencies and asses the
weakness and threats for organization.

Strengths:

o The major share of BOP is owned by the Government of Punjab, so it can develop a
good image and trust among customer.
o Personal selling has key role in the banking services. The officers of bank of Punjab
go to the potential customer to develop the business. By the relationship with
customer, they achieve the deposit targets.
o The officer of BOP is considered very professional in their fields. They do their jobs
according to segment of target market. The main strength is to treat their customer as
a friend and discuss their problem with them.
o Using this method the officers created high perception of the bank in the customers
mind, and this is why customers have trust and loyal relationship with the bank.
o BOP rapidly opening their branches all over their country so that their customers can
easily excess to the bank.The bank of Punjab has very good internal system. The
records of customers are held in very secure way and easily accessible.

Weaknesses

A major weakness of BOP even mentioned by the Auditor is lack of internal controls.

Despite of BOP several services and products not even a single add is published on electronic
media.

During my internship I observed some of the employees burdened with overwork, which I think
should be distributed according to their post and capabilities.

Favoritism of employees.

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The BOP has very less staff in this branch as compare to upper Punjab. This creates problem
employees have spend most of their time in bank to complete their routine work. For this reason
their normal life is disturbing which create the irritating in the behaviors of employees.

Opportunities

o BOP introduced large number of financial schemes especially Deposit Account.

o BOP should focus on IT, especially on E-banking as 21st century future is information
technology, like foreign bank BOP can design universal account to improve online
facility.
o Today the customers have different needs BOP introduced a lot of scheme that will
meet the demand of Dynamic customer, so with the wide range of product and services
people are becoming more loyal with the bank, also branding strategies of bank or
helping them.

Threats

o Business of all bank are growing day by day so BOP has to face strong competitors.
o There are very difficult circumstances in our country at this particular time, banking
sector is facing difficult situation, the BOP is making higher profit the adverse situation
can be harm the bank financially

o Businesses of all the banks are growing day by day so bop has to face strong
competitors.
o There are very difficult circumstances in our country at this particular time, banking
sector is facing difficult situation, although the BOP is making the higher profit the
adverse situation can harm the bank financially

Organizational Structure

Board of Directors

President

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Corporate Commercial Consumer Retail Head

head Head Head

Regional
Heads

Branches

Board of Directors

Name Designation

Mr. Abdul GhafoorMirza Chairman

Mr. Farooq Ahmed Awan Director

Mr. Junaid Ashraf Khawaja Director

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Mr. Muhammad NaveedMasud Director

Mr. RizwanUllah Khan Director

Mr. ShafqatMahmood Director

Mr. Tariq Bajwa Director

Mr. Tariq Mahmood Pasha Director

Mr. Naeemuddin Khan President

Mr. RazaSaeed Secretary to the

Board

Bop Management

Sr. No Designation Name

President Secretariat
1 President Mr. Naeemuddin Khan
2 Deputy CEO Mr. Khalid
SiddiqTirmizey

Audit & Risk Asset Review

1 Group Head Audit & Risk Asset Mr.
Review IjazurRehmanQureshi
2 Head RAR & BASEL Mr. Mansoor Akbar
3 Head MS & IS Audit Mr. Imran Bashir

Commercial & Retail Finance

Group
1 Group Head Commercial Banking & Mr. Liaquat Ali
Retail Finance

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Business Planning & Development

Department
1 Head Business Planning & Mr. Salman Saeed
Development Department

Retail Finance Division

1 Head Retail Finance Division Mr. S.M. Atif

Credit Administration
1 Head Credit Administration Division Mian Muhammad Sharif
2 Deputy Head Credit Administration Mr. ShahnawazSaeed
Division Khan

Compliance & Internal Control

1 Head Compliance & Internal Control Mr. Irfanuddin
2 Head Compliance & Internal Control Mr. Hafeezud Din

Corporate & Investment Banking

1 Head Corporate & Investment Mr. Khalid Qaiyum
Banking
Group-I
2 Head Corporate & Investment Mr. Asim Jahangir Seth
Banking
Group-II

Agriculture Credit
1 Head Agriculture Credit Mr. Abdul
QayyumSukhera

Finance
1 Chief Financial Officer Mr. Nadeem Amir
2 Deputy Head Finance Mr. Muhammad
IqbalShahzad

Human Resource
1 Group Head Mr. MoghisBokhari
2 Deputy Head (Acting) Mr. SohaibQureshi
3 Head / Principal Officer's Training Syed Zaki Ahmad
Institute
4 Head Security / Transport Lt. Col. (Retd.) Sajid Ali
Khan

Legal

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1 Head Legal Syed

MudassarHussainNaqvi

Retail Banking
1 Group Head Retail Banking Mr.
ShahidWaqarMahmood
2 Head Media & Advertising Mr. Ahmed RaziGhazali
& R.C Lahore South
3 Regional General Manager North Mr. AmerMumtaz
4 Regional General Manager Center Mr. Amir Hassan

Risk Management
1 Chief Risk Officer Mr. Tariq Maqbool

Operations, I.T & General Services

1 Group Head Operations, I.T & GSD Mr. Faqir Syed Azm Ali
2 Head Information Technology Mr.
AzharHussainDilawari
3 Head Administration Mr. Muhammad
Nauman
4 Head General Services Col. (R) Tenwirul
Hassan

Special Projects
1 Group Head Special Projects Mr. SajjadHussain

Special Assets Management

1 Head Special Asset Management- Mr. Aamir Malik
Commercial
2 Head Special Asset Management Mr. Mahboobul Hassan

Transaction Banking
1 Group Head Transaction Banking Mr. Mustafa Hamdani
Group & Equity Capital Market*

Treasury
1 Head Treasury Mr. KhawarShahid
Ansari

Source:
http://www.bop.com.pk/

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BOP Head Office

Source: http://www.bop.com.pk/

The main head office of the BOP is located in the main boulevard road, Gulberg, Lahore.

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Branches Network

Branches Network –regions

 Lahore central-I Region
 Multan Region
 Lahore Central-II Region
 Faisalabad Region
 Lahore north Region
 Gujranwala Region
 Lahore south Region
 Gujrat Region
 Peshawar Region
 Bahawalpur Region
 Islamabad Region
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 D.G.Khan ] Region
 Rawalpindi Region
 Jhelum Region
 Sialkot Region
 Sheikhupura Region
 Bahawalnagar Region
 Sahiwal Region
 Jhang Region
 Khushab Region

Introduction to Departments

Bank of Punjab is one of the most emerging banks in our country. In recent times they have
increased their network of branches and now they are reaching to every one possible
customer, like the others banks the bank of Punjab works with mostly all banking operation.
There are following departments that are working in bank of Punjab.

 Deposit Department
 Remittances Department
 Clearing Department
 Account Department
 Bill Department
 Credit Department

Deposit Department

One thing is sure here those banks are mostly relying on their customer which gives them
their capital in form of the deposit. This deposit belongs to the different parties. Bank makes
huge profit if the spread between the lending and borrowed rate is wide. If the bank has larger
capital it gives more credit to parties and will earn more profit.

Bank does not take deposit for the purpose of the save keeping they take the deposit lend to
other parties. It becomes the relationship of the creditor and debtor. Customer is then become
the creditor for the bank and same vice versa. So bank must make proper investment of the
money to earn a profit Bank of Punjab provides different kind of deposits in their bank.

Some of them are written as follow

 Current or demand Deposits

 Saving Deposit

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 Notice Term Deposit

 Call Deposits
 Fixed or Term Deposits

Current Deposit

Current deposit is that kind of deposit that gives the customer right to demand the funds
whenever they want. Bank does not pay any profit in that kind of accounts. The current deposits
are usually taken by the business persons or the parties which requires money on daily basis.

Saving Deposit

There are different scheme of saving deposits, which are considered the by the salaried class
persons. The saving deposit gives you the profit on fixed period of time. Although withdrawn
of the money will be restricted at fixed period of time.

Notice Term Deposit

This is opposite to the demand deposits; in this kind of deposit the client easy withdraw the
money at any time. These deposits are for the shorter period of time. In this kind of deposit the
customer will earn the profit out of its deposit.

Call Deposits

These deposits are given to the bank usually by the contractors against any tender. These
deposits are without interest rate, or may be interest can be provided with will of the bank.

Term Deposits

This type of deposit is same to the short notice term deposits, but the key difference is that
these deposits are for the longer period of time.

Remittance Department

Remittance is considered one of the main functions of the bank. It means transfer the money
from one place to another. This department is the responsible for the mobilization of the money.

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In our daily life there is a great need of the remittance. By providing this facility the bank of
Punjab is making the customer more loyal towards them.

Types of remittance

The bank of Punjab provide these remittances

 Demand Draft
 Mail Transfer
 Telegraphic Transfer
 Pay Order

Demand Draft

Demand draft is an order in writing given by one branch of the bank on the behalf of the
customer to another branch of the same bank with certain person.

PROCEDURE

1. A draft voucher contains the following information

o Name of the parties involved
o Date
o Amount to be sent
o Account number (if DD is crossed)
2. Voucher is filled to earn excise duty and exchange commission.
3. Then cash receipt is sent to the account department to keep the record of the amount
paid in cash scroll.
4. Accountant hands over the DD leaf and DD voucher to his assistant to record sender’s
name , amount and
5. Payee’s name in the register then assistant gives it to the officer along with the DD for
authentication.
6. After authentication of DD it is given the sender and advice to the concerned branch.
7. So as soon as party shows the DD payment is done through the concerned branch.

Parties Involved

In demand draft following parties are involved

1. Purchaser or Sender, A person who sends money to a certain person at a particular

branch is purchaser.

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2. Issuing or Drawing Branch, The branch from where the draft issued to another branch
of the same bank.
3. Drawer Branch, Branch to which draft has been sent and has to pay the amount.
4. Payee, Payee is a person who is named to receive the amount after showing the demand
draft to the drawer branch.

Mail Transfer

Through mail directly credit is sent to the receiver’s account from one branch to another branch
of the same bank.

Procedure

1. Firstly the voucher is filled with the amount to be sent, name and account number of
the payee, date and the name of the branch to be sent.
2. Voucher is filled to earn income in order to exchange, postage the amount to the mail
transfer.
3. The sender deposits the total amount in the cash department.
4. The cash officer affix received cash stamp & amount written on it with red link and
hands it over the voucher the officer.
5. The officer writes the cash amount in the scroll and gives it to his assistant.
6. Mt leaf is filled according to the information given on the voucher by the sender then
this information is noted on MT register which is sent to the officer for authentication.

Telegraphic Transfer

Most urgent way of sending money is Telegraphic Transfer TT by which the sender remits the
money urgently. Manager of the branch issues TT in this case to the sender.

Procedure

1. The manager and officer use coding technique for sending TT which is allotted as bank
branch code.

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2. After all the conformation payment is done to the receiver but if sender wants to send
same massage.
3. Through telephone he has to pay extra charger along with TT charges.

Clearing Department

This department receives different kind of instrument of the behalf of customer. Instruments
with clearing and date stamp fixed on it drawn on banks as well as BOP in same city are called
clearing.

Types of Clearing

There are two types of clearing

 Outward Clearing
 Inward Clearing

Inward Clearing

These are those checks that are cleared inter branch and within the city. As the concerned
branch receive any type of clearing check first of all physical checking is taken place. For
clearing procedure there should be two days margin. These cheques have their vouchers and
the amount of the cheque and voucher should be identical. Than these cheques are stamped and
noted on receiving sheet as well as feed in to the computerized system.

Outward Clearing

These are those cheques that are cleared outside the city. For outward clearing cheques are send
because the home branch has their accounts but checks are of the other banks. Contras of these
cheques are vouchers that are recorded in the home branch.

Accounts Department

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Account department is the main function of the bank. It plays a main function for the
performance of the bank. The account department is now become a computerized and all the
debit and credit entries are now made in the computer. The computer than create two types of
voucher. Debit voucher and credit voucher.

Bills Department

As the name suggest this particular department handles the bills for collection. These bills
include cheque, draft, and pay order, call deposits etc. with outstation branches of BOP or with
other banks. He four main heads of bill department is.

 Outward Bill for Collection (OBC)

 Inward Bills For Collection (IBC)
 Outward Documentary Bills For Collection (ODBFC)
 Inward Documentary Bills For Collection (IDBFC)

Credit Department

This department deals with loan function of the bank. It produces the major bank income and
it is main area for bank concern. There are 5 principles that must observe while advancing
money to the borrowers

 Safety
 Liquidity
 Disposal
 Remuneration
 Suitability

Porter model:

1. Entry barriers (high)

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The Pakistani market is highly regulated by the government and also by central bank. A lot of
decision such as regularization of interest on loans and deposits as well as money supply is
controlled by the state bank of Pakistan

2. Rivalry among the existing competitors (high)

When it comes to the banking sector in the country we could include in whole lot of public as
well as private banks along with NBFCs and micro finance institutes widely spread in the
country. The banking sector of the country has 56 banking institution which include public
sector, Islamic banks, foreign banks, development financial institution, specialized banks, and
micro finance institutions.

3. Bargaining power of suppliers (medium)

The supplier of banks is people from whom the bank raises funds. So the major source funds
come from their customer (depositor), who becomes the supplier in this case

4. Bargaining power of the customer (medium)

The customers and the depositors have a high bargaining power in the market. Any bank giving
the higher rate of interest would attract a large number of customers. Because there are number
of banks operating in the market which offer similar service.

5. Threat from substitutes (high)

There are number of substitutes in retail fiancé industry such as money lender, NBFDs, micro
finance and also the insurance companies. Banks are seeing the competition rise form
unconventional companies. Markets like Pakistan customer have high propensity towards
switching to other substitutes

Summary:

BOP has certain weaknesses and strengths. The external environment has a great influence on
the performance of the bank. The regulations are very high the environment is very
competitive.

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Recommendations

 In the light of the Knowledge obtained during internship and studying the organization,
the following recommendations may prove to be successful to the bank.
 In order to capture a considerable share in the banking sector of the country, the prime
objective should be awareness in the general public. For this it should launch a well-
planned advertising campaign in the general public.
 Physical facilities in a bank also play their role in enhancing its grade and sound image.
The bank should keep these facilities like furniture, parking facilities for the customer.
 Salaries of the officers must be compatible to other private banks so that the BOP can
attract professionals, intelligent persons.
 The Bank of Punjab should minimize its expenses.
 Special awards should be given to the hardworking employees who performed extra-
ordinary in the bank.
 The bank should come up with new and innovative products. It would be advisable to
make these products while keeping in mind the gap between what people want and what
their banks are providing them.
 The Bank of Punjab should concentrate more on advances than on investments
 The bank should come up with such products or services in which the customers would
not have to come to the bank at any stage i.e. Telephone Banking etc.
 The Bank of Punjab should use the latest technology because the bank which can
provide speedy, accurate and standard services in the delivery of products, loans etc. to
the customers will be successful e.g. computerization, fax installation.
 The authority should be delegated to the manage level.
 MIS should improved by connecting all regional offices and branches to the head office
through a network for timely delivery of information.
 Management of Bank of Punjab should try to avoid the political influences and should
give loans on merit.
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 The bank should make a plan to gear up its recovery function on war fooling and
recognize the recovery function.
 The Bank of Punjab should give some extra credit to concern to professional
qualifications such as BBA, MCOM (IT)’s, MCOM’s, C.A’s A.C.M.A’s at the time of
recruitment and selection.
 Interview should be conducted while recruiting personnel, to consider the personality
characters, communications skills and sociability.
 The bank should adopt a policy to accommodate and facilitate the research scholars
who want to study the banking affairs. The universities and other institutions can help
to launch the studies regarding banking business.
 All possible efforts should be made to protect the bank from the interruption of
Provincial government.
 There should be an association of employee to convey the voice of the employees to
the administration.
 Participative management concept should be adopted, where ideas from the employees
should also be take, not only for developing products but also service, efficiency,
employee morale etc. in order to improve them.
 Bank of Punjab is a very well established bank, but the number of air conditioners they
have in the whole bank is very less. Bank should increase the number of its Split units,
because summer stays longer in Lahore.
 The number of Fax machines and photocopying machine in he bank are also less than
they are needed. For photocopying one has to go downstairs. SO there should be more
machines and also their placement should be at the right place.
 BOP should introduce more training programs for their employees. It will help less
educated and less experienced staff to grow and be a valuable part of the bank.

Conclusions

I thoroughly checked the performance of the BOP and I realized that it is becoming one the
most growing bank in our country. The financial reports are very encouraging and the
shareholders are very happy about it. Also there are some flaws in their operations which they

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need to overcome, if they want to reach at top. Continuous efforts should be made to increase
the quality of the products and services of the bank.

Internship is an interesting experience, which gave me the practical knowledge about banking
field. I observe banking activities very closely and become part of it. I learnt a lot from my
supervisor and understood the operations of banking. This internship enhances my experience
and skills.

Abbreviations
BOP (Bank of Punjab)

BOM (branch Operational Manager)

References:

MrQasim

Annual report BOP: 2010

www.scribd.com

www.pba.com.pk

www.brecorder.com.pk‘Economic review of Pakistan’

http://en.wikipedia.org/wiki/Bank_of_punjab

www.bop.com/prducts/48

www.bop.com/products/35(https://www.bop.com.pk/index.php

https://www.bop.com.pk/Financial/AnnualAccounts.aspx

www.sbp.com.pk

www.bop.com.pk

http://www.antiessays.com/free-essays/74909.html

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http://www.scribd.com/doc/51440815/4/Business-Volume

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