API Factory & Support Model for

Apigee API programs

TABLE OF CONTENTS 

A. Synopsis 

B. What is included in this offering? 

C. Pre-Requisites 

D. Delivery Approach 

E. Support Models 

F. Notes 

G. Team Roles and Skills 

Synopsis 
SRIJAN  provides  velocity 
towards  continuous  operations 
&  maturity  improvements  of 
running  API  programs  with 
dedicated  support  &  factory 
teams.  We  bring  in  several 
years  of  wisdom,  process  & 
technology  maturity  running 
Apigee  API  programs.  We’re 
backed  by  a  blend  of 
cross-functional  personnel  - 
including  Principal  Consultants, 
Architects  &  Apigee  certified 
engineers  who  understand  the  guts  of  API  digital  transformation,  API  platform,  API 
products, SOA & microservices backends underneath. 
 
Our customers across geographies and disparate verticals (BFSI, Telecom and more) - 
say we’ve been able to provide significant RoI and continuity towards their flagship API 
& digital economy initiatives. 

What is included in this offering? 

 
➔ Setting up a ​dedicated API factory team​, to support long running customer API 
programs 
➔ Srijan teams support the following areas: 
◆ Apigee Edge On Premise: ​OPDK Support 
◆ API proxy development​ & testing on an ongoing basis 
◆ API change control​, in a ​dev ops​ model including CI/CD concerns and 
tooling thereof 
 ◆ API operations and reliability​, with active monitoring of APIs for uptime, 
back-end health and incident response 
◆ Continuous enhancements around ​API Platform & product maturity​: 
reduction of technical debt, reusability and more 
◆ API backend support:​ ​Particularly, n
​ ode.js & Java​ applications 
◆ API backend infrastructure & devops support​: P
​ articularly involving 
functions, s
​ erverless or container orchestration​ models 
◆ Developer portals o
​ n Drupal 
◆ API design-time, governance & publisher portals  

Pre-Requisites 
 
● API Program Overview​: Background & current state. Including documentation of 
the current implementation if possible 
● Map of API program org structure​, including key stakeholders & responsible 
owners 
● Key metrics​ on the number of back-end services, API proxies, developers, apps, 
products including analytical KPIs (such as # of calls) if available 
● Historical rate of change​ inclusive of new development, defects, changes etc (3 
months, 6 months, 1 year horizons) - with representative tickets

Delivery Approach 
 
● Srijan consultants will carry out an API program assessment and produce a 
report of the present state, as well as understand the desired to-be state 
● Srijan consultants will provide a formal report of the API program assessment, in 
particular highlighting challenge/risk areas (tech/process debt), potential 
solutions & optimizations, scope for automation, high impact areas & low 
hanging fruit 
 ● Establish clear goals for an incrementally improved state 
● As per coverage of areas highlighted above and the prerequisite information 
sought in advance, Srijan will advise an optimal team size 
● Srijan and the customer will jointly agree on Service Level Objectives to meet 
● Srijan & the customer will setup a jointly chaired process from their respective 
account SPOCs to handle project management & governance (classically in a 
Kanban model) along with defined roles in a RACI matrix 
● Srijan will setup a JIRA (or equivalent ALM) based process in line with the above 
and provide an initial educational workshop for the stakeholders towards service 
management, including raising tickets, collaboration, self service reporting, etc 

Support Models 

Features Lite Active Enterprise

Enterprise grade API

Small API programs, Mid sized programs, with
programs, involving
Suitable for mostly run mode, 2 active development, 3
multiple teams, 3-5
environments environments
environments
Cross functional team, Cross functional team, Cross functional team,
covering OPDK, API Proxy covering API Proxy covering API Proxy
Creation & Change Creation & Change Creation & Change
Management, CI/CD Management, CI/CD Management, CI/CD
workflows, releases, API workflows, releases, API workflows, releases, API
monitoring monitoring monitoring
API Testing Support API Testing Support
X (including ongoing (including ongoing
automation) automation)
Salient coverage
API Developer Portal API Developer Portal
X
Enhancements & Support Enhancements & Support
Support API backend &
X X
integration layers *
Support specialized API
programs: API
X X
Monetization, marketplace,
governance, etc
 Base headcount 3 5 Contact us
Delivery
Offshore Offshore Hybrid *
Operations
Project Dedicated Account
No Yes
Management Manager *
Service Level
Best effort 8X7 As per requirements *
Objective
Monthly Rate $21,000 $32,000 Contact us
Yearly rate $252,000 $384,000 Contact us

Notes 
 
● Assessment exercise is carried out onsite. API factory teams are generally 
located offshore, unless otherwise specified 
● Approx cycle time for team deployment will be 2-3 weeks, but a 4-week heads-up 
preferred 

Team Roles and Skills 

Role  Skills 
Agile project & program management. Facilitate project/process 
Project Manager  execution, key metrics, risk management & timely reporting 
E2E expert with past experience running Apigee API programs in an 
architect or Digital Engagement Lead capacity. Define architecture, 
product & platform focus, coach & guide client tech stakeholders & 
Principal Consultant  product owners 
Expertise defining & refining requirements for APIs across the 
spectrum and solution architecture focus around functional & 
Team Lead  non-functional aspects. Technical SPOC for the team 
API Engineer & Apigee practitioner. Validatable skills across OPDK 
API Engineer  infrastructure, API security, mediation, traffic management, back end 
 development 
Developer Portal /  Drupal & Apigee developer portal expert. Custom module development 
Drupal Engineer  in PHP with front-end skills 

API Tester  API Testing Expert: BDD style testing frameworks, Postman and more