Boutique Managed Service Providers

Summary of Research:
Boutique Managed Service Providers
Boutique Managed Service Providers (or Business Processing Outsourcers) have become a popular
solution for customer support services. Boutique BPOs generally have under 500 customer service
agents working for only a handful of small companies. They generally serve growing companies
across 1-3 channels (e.g., voice, chat, email) across specific languages and time zones.
Table of contents (1 - 50 employees)
365 Assistants pg 5 Telesales Services pg 39 Instaply pg 73
Advance Call pg 6 Telvista pg 40 InteleANTS pg 74
AGS Solutions pg 7 Virtual Assistant Intelifluence pg 75

Services pg 41
Allegheny Answering We Staff Virtual pg 42 InterConnexia pg 76

Service pg 8
Amcorro Corp pg 9 WordPro pg 43 Lennon BPO pg 77
Anonymous Assistants pg 10 123outsource pg 44 Linc builds pg 78
Arete pg 11 All USA Partners pg 45 Livego pg 79
Assistlight hire pg 12 Alphapointe pg 46 Lucrative Solutions pg 80
CallNET pg 13 Assistyou24hr pg 47 MG Global Group

LLC pg 81
CallTek Inc. pg 14 Baja Business MySource Solutions pg 82

Solutions pg 48
Conch Virtual BassanTech pg 49 Optima Alliance pg 83

Assistants pg 15
CustomerServ pg 16 BBC Global Outsource
Services pg 50 Consultants pg 84
Cxp Solutions pg 17 Blast Sourcing pg 51 Outsourcing Finders pg 85
DHSBS pg 18 Bold Sales Professional Jobs

Solutions pg 52 Outsourcing pg 86
Edward & Willis pg 19 Caliber pg 53 Royal Call Centers pg 87
EliteWork pg 20 Call Centers 24x7 pg 54 RemSource pg 88
Erada consulting pg 21 Call Experts pg 55 Resource Fast, LLC pg 89
eTeamFusion pg 22 CBSI pg 56 Resultant CS pg 90
Emwest Global pg 23 Click And Cha pg 57 Siesta Consultants pg 91
FBT Solutions pg 24 Contact Resolution pg 58 Sincearm pg 92
FreelancerMax pg 25 Costa Rica’s Call Sonnecto pg 93

Center pg 59
Grit Pest Process Creative World Spectrum pg 94

Outsourcing pg 26 Communications pg 60
Heaven Essentials Customer Service Strategic Sourcing

Virtual Services LLC pg 27 Solutions pg 61 Advisors pg 95
LynnNicole CustomerHD pg 62 StaffUp pg 96

Management pg 28
Octopus Tech pg 29 Elite Virtual Assist pg 63 Tekskills pg 97
Optima pg 30 e-Leverage pg 64 TeleRep pg 98
Palar pg 31 FarmOut2us pg 65 The Help pg 99
SellerSmile pg 32 Front Desk Helpers pg 66 VCC pg 100
SEOBAL BS pg 33 Field Service Solutions pg 67 vGofer pg 101
Stay In The Game pg 34 Fivepm pg 68 Virtual Assistant
chatdesk 2019 Boutique BPOs Guide | 1

Gold pg 102
StCl Global pg 35 FlitePoint pg 69 Virtual Assistant

Talent pg 103
Sunset HelpSquad Support Virtual Connect pg 104

Communications pg 36 Specialists pg 70
Support Associates HigherRing pg 71 WorkMate pg 105

Inc. pg 37
Tackle The Agenda pg 38 Hugo pg 72 Wow24-7 pg 106
247 Virtual Assistants pg 107 Satisfaction pg 130 ResolvedCX pg 153
31West Global HelpGrid pg 131 ServerPlus pg 154

Services pg 108
Abcon pg 109 iCall Services, Inc pg 132 Synter Resource

Group pg 155
ApexChat pg 110 i2c World pg 133 Talent BPO pg 156
Applied Perceptions pg 111 Influx pg 134 TalkAgent pg 157
Aureon pg 112 Integra Customer Taskforce pg 158

Service pg 135
Benefit Outsourcing Integrated Management Taskhaven pg 159

Solutions pg 113 Resources Group pg 136
Callcenterinindia pg 114 IBT pg 137 The Call Firm pg 160
Centrus Outsourcing InSO pg 138 Tonkin Corporation pg 161

Systems pg 115
CMD Outsourcing J-Curve Technologies pg 139 The SandsTeam pg 162

Solutions pg 116

Continental Message JDA TSG pg 140 TSImed pg 163
Solution pg 117
Complete Call Lone Star pg 141 Uassist.ME pg 164

Solutions pg 118
ContactWorks pg 119 Maven Hub pg 142 USA Outsource Today pg 165
Conversational pg 120 MAX BPO pg 143 Velocitii pg 166
Data Entry Solution pg 121 Millennial Services pg 144 VirtuDesk pg 167
Driasi pg 122 Netcast BPO pg 145 VistaBPO pg 168
DTP Communications pg 123 NexRep pg 146 Voice Teleservices pg 169
E Virtual Services pg 124 North End Voncore pg 170

Teleservices pg 147
Emerald Contact On demand World Pantry pg 171

Centre pg 125 Outsourcing pg 148
EnCognos pg 126 Peak Support pg 149 WorldSource team pg 172
Equinox pg 127 Peardio pg 150 Xpedite LLC pg 173
First Focus pg 128 Premiere Response pg 151
Fortuity pg 129 Quality Contact

Solutions pg 152

ActiveTelesource pg 174 Customer Direct pg 184 iVox Solutions pg 194
Atidiv pg 175 Direct Interactions pg 185 Liberty Source pg 195
Aventus pg 176 EastWest BPO pg 186 One Contact Center pg 196
Axiom pg 177 Exclusive Calls pg 187 PerfectQue pg 197
Buwelo BPO pg 178 Full Potential Solutions pg 188 Push Innovation Live pg 198
Call Centers of Global Agility Solutions pg 189 Support Ninja pg 199

America pg 179
Call Center India pg 180 GoOutsource pg 190 TCS United pg 200
Chinese Call Center pg 181 IdeasUnlimited pg 191 Teleiman pg 201
Clear Source pg 182 Infinity Support pg 192 The DNA Corporation pg 202
Connectica Solutions pg 183 Intellicare Direct pg 193

What 365 Assistants give in their company is over 10 years experience in virtual assisting work.
Virtual assistants are pre-screened and pre-tested. New virtual assistants are added monthly,
real-time virtual assistants with voice and non-voice capabilities An honest US Company with
support.
HELPFUL LINKS SIZE
● Company Website ● 1-10

● LinkedIn Profile
● Fees
REGIONS SERVED LANGUAGES
● USA ● English
INDUSTRIES COVERED CHANNELS
● Retail / E-commerce ● Voice

● Travel / Hospitality ● Email
● Financial Services ● Chat
● Healthcare / Insurance ● Social Media
● Media / Telecom
● Other

Advance Call is a call centre company that specialises in provision of infrastructure breakdown call
centres.
HELPFUL LINKS SIZE

● Fees
● N/A ● English
● Technology ● Voice
● Email
● Chat

AGS Solutions are a Good Start Solutions provider for Small Businesses, Home Based Business,
Non-Profits, and Start ups! AGS Solutions utilize technology and USA outsourcing that is USA
based, with their main office in Northeast Ohio, to achieve your goals within a few clicks or taps on
your device! They believe in a “Human Touch” approach to customer service and your business
needs.
HELPFUL LINKS SIZE

● USA ● English
● Europe
● Email
● Chat
● Social Media
FEES
● $100 - $600 Monthly

Founded in 1989, Allegheny Answering Service has over 28 years experience in assisting
businesses of all sizes operate more efficiently. From assistance with your phone lines to ensuring
your team is receiving their calls, Allegheny Answering Service experienced personnel can meet
the needs of every office - all day, every day. Industries served include, but not limited to: Hospice,
Attorneys, Contractors, Dental, Universities, Medical, HVAC, Finance, Government, Small
Business, Real Estate, Hospitality, Information Technology, Restoration, Plumbing, Property
Management, Medical Supplies, Customer Support.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe
● Asia-Pacific
● Financial Services ● Voice

● Healthcare / Insurance ● Chat
● Technology ● Social Media
● Other

Amcorro Corp are helping US Businesses to save daily employees expenses and stay competitive
by providing dedicated skilled professionals at substantially low cost, who work virtually, but report
directly to you. They at Amcorro Corp are striving to bring innovative problem solving and deliver
value to your business. Today business is more diversified than ever before, they understand the
need of different etnicity employees, they do their best not only to keep the quality you have in
your business, but to help you step to a new level by bringing diversity from around the world.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Healthcare / Insurance ● Email

● Social Media

A resourcing company dedicated to providing interim support anonymously. Usually remote, but
occasionally in person. Anonymous Assistants clients tend to be in the USA and UK, but they are
able to support any company that does business in English. Anonymous Assistants does not have
staff; but they do have partners. A partner could be a freelancer or consultant, but more typically is
a professionally qualified and experienced stay-at-home parent, or an ambitious student looking to
make an impression on a potential future employer.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Other
● Travel / Hospitality ● N/A

● Financial Services

Arete provides reliable and efficient virtual administrative services, at a competitive price. Whether
you're looking for permanent administrative assistance or random project based support, they are
here for you. Arete caters to businesses in industries ranging from real estate to law, but they
make their services affordable enough for individuals and entrepreneurs as well.
HELPFUL LINKS SIZE

● Fees
● Glassdoor Reviews
● USA ● English

● Healthcare / Insurance
● Other

Assistlight hires independent contractors to provide home-based customer support services for
prestigious brand name companies. Whether you are looking for full-time, part-time, or even
seasonal work - Assistlight provide an unsurpassed flexibility to match your lifestyle.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Media / Telecoms ● Voice

● Other ● Social Media

Since 1987, CallNET has been providing Nationwide, 24-hour, Live Telephone Answering Services
and Call Center Services. For any company that needs order entry, reservation taking, receptionist
service, call screening, capturing of sales calls, advanced call scripting, medical call processing,
web chat, filling in web forms and more.... CallNET does it all!
HELPFUL LINKS SIZE

● USA ● English
● Other

● Other ● Email
● Chat
● Social Media
FEES
● Basic: $45 / billing cycle

● Standard: $86.50 / billing cycle
● Business: $246.50
● Pro: $389.50 / billing cycle
● Executive: $750

Tailor-Made Customer Care and Technical Support for Internet, Video, VOIP and Mobile. Has
highly trained CCNA, CompTIA Network+ support professionals. Perseveres in challenges they
encounter on a day to day basis. Team socialization helps promote family-oriented environment.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Latin America

● Travel / Hospitality
● Technology
● Media / Telecom
● Other

As virtual assistants, Conch Virtual Assistants are committed to helping their clients, their business
partners, meet their goals by continuously striving for excellence and by innovating processes to enhance
business' potential. Hire their team of experts! Real Estate Virtual Assistants Executive Assistant
Lead/Database Management Social Media Marketing Expert Lead Generation Specialist Video Editor Web
Designer Photoshop and Branding Experts, etc.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Asia-Pacific

● Media / Telecom ● Email

CustomerServ, founded in 2006, is an outsourcing ecosystem, bringing three decades of data,
expertise and a rigorous vetting process to match you with the most compatible call center
outsourcing vendors. CustomerServ team helped pioneer the call center outsourcing industry,
revolutionizing how “success” is defined in a vendor relationship. In a crowded industry where
companies struggle to find the right vendors, 90% of their vendor relationships are retained for 5+
years.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Spanish
● Other

● Technology
● Media / Telecom
● Other

Cxp Solutions believe that providing a great experience to customers is critical for businesses to
survive in today’s world where most products and services are being commoditised. Customer
experience is becoming a key competitive differentiator and businesses can no longer ignore it.
Cxp Solutions design and deliver better customer experiences that lead to increased retention and
loyalty, incremental cross sales, reduced costs, better customer satisfaction, positive brand
perception and new customer acquisitions. They focus on customer needs and behaviours.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Financial Services ● Email
● Technology ● Chat

Since 2010 DHSBS have been committed to providing affordable, world class business tools, so
small business owners can have the freedom and confidence to grow their enterprises without
worrying about the back office. With proven leadership expertise and a passion to help businesses
improve efficiency, DHSBS have grown by leaps and bounds over the past seven years and now
support entrepreneurs all across the county.
HELPFUL LINKS SIZE

● Fees
● USA ● English


Edward & Willis are a work from home company servicing Fortune 500 companies. Edward &
Willis jobs include, but not limited to, customer service via phone, email, chat, and video. They
also provide sales and technical support. It is our mission to professionally supply superior
services and continue to approach our jobs with passion and commitment while offering our
contractors the freedom to make their own schedule.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada ● Spanish
● Europe ● Other
● Asia-Pacific

● Technology
● Media / Telecom
● Other

EliteWork is a US-based company with a world-class team of virtual employees located in the
Philippines. As their main service, EliteWork offers ready-to-work, certified virtual employees for
businesses. In their backend, EliteWork operates a recruitment, certification, and development
program for talented virtual workers based in the Philippines.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific
● N/A ● Voice
● Email
● Chat
● Social Media

Erada Consulting is a consulting and training firm headquartered in Dubai, UAE and with a
Pakistan office based in Lahore. Erada also have a presence in US, UK, Canada and Australia
markets. Erada is a unique blend of people who have global experience in multiple industries with
local approach in mind.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Asia Pacific

● Technology
● Media/Telecom
● Other

eTeamFusion is a Virtual Assistant service that is composed of Philippine-based Independent
professionals who work remotely, providing a wide range of products and services both to
businesses as well as consumers and is well-managed by a California-based Independent Owner
and Consultant since 2012. Basically a virtual assistant is self-employed and provides professional
administrative, technical, or creative (social) assistance to clients remotely from a home office.
HELPFUL LINKS SIZE

● Fees
● USA ● English


Emwest Global strive to help companies solve their business challenges to be successful in
todays’ global economy. Emwest Global will work to improve business development, marketing,
technology and customer service operations and provide full solutions to increase business
performance. They believe integrated communication between business functions leads to
success.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Technology
● Other

FBT Solutions offers high value, low cost outsourced customer care solutions. FBT Solutions
understand that providing excellent Customer Care is very important to any business, in all
industries, and is essential to grow your business and develop a healthy relationship with your
existing and potential future customer base. FBT Solutions will work with your company to develop
a customized customer care program that suits your needs and enhances your strengths.
HELPFUL LINKS SIZE

● USA ● English
● Europe ● Spanish
● Asia-Pacific

● Other ● Chat
● Social Media
FEES
● $7.50 / Hour / Agent

FreelancerMax maintains the ultimate marketplace for employers and freelancers to connect, collaborate
and get the job completed. Employers can find talented freelancer professionals with skill sets ranging from
Web, Mobile Apps, Designers, Content Writers, and Graphics Design. FreelancerMax goal is to provide a
seamless process for employers & freelancers to engage, collaborate, and complete projects.
FreelancerMax offers escrow services to allow employers to pay for milestone and time sheet payments.
Only when employers are completely satisfied with the work can they release funds to the freelancer.
HELPFUL LINKS SIZE

● USA ● English
● Europe
● Asia-Pacific
● Latin America

● Media / Telecom ● Social Media
● Other
FEES
● Standard: Free
● Pro: $29.9
● Enterprise: $49.9

Grit Pest Process Outsourcing is an innovative way to provide your clients with a positive customer
experience by giving your business access to a complete team of professional, administrative,
technical and knowledgeable customer service.
HELPFUL LINKS SIZE

● N/A ● English
● Other ● Email
● Chat
● Social Media
FEES
● Social media package: $125

Heaven Essentials Virtual Services LLC is primarily a provider of virtual call center services
allowing individuals to be able to work from home. Heaven Essentials are an established
corporation that has been in business since May of 2011. They provide a business to business
relationship with independent contractors like you, who have an interest in providing customer
service to prestigious Fortune 500 clients through a virtual platform. YOU have the power to
choose your clients and schedule from the comfort of your own home.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe

● Technology
● Media / Telecom
● Other

LynnNicole Management provides confidential, reliable, high quality virtual assistant business
services. LynnNicole Management virtual office support services will assist business people,
associations, students, or private individuals. Virtual Assistant services are the intelligent,
cost-effective and efficient business strategy of the 21st century. They operate with a Pay as You
Go approach, where you pay for time used or per project then their clients costs can be attributed
to the work that is required or the sales that are being received, which makes much more business
sense.
HELPFUL LINKS SIZE

● USA ● English

● Other ● Chat
FEES ● Social Media
● $35 / Hour
● $325 / 10 Hours
● $775 / 25 Hours
● $1125 / 40 Hours

Octopus Tech believes in an integrated solutions approach to provide enhanced value to the
customer through process standardization ,simplification and optimization. Octopus Tech best-in
class solutions provide you with a platform to take your enterprise to the next level of operational
excellence by reducing costs and increased service quality. They are a team of highly passionate
coders and designers who are constantly in the search of new ideas and solutions by pushing
ourselves to new extremes.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Technology
● Media / Telecom
● Other

Optima is a corporation that provides business support and administrative services to small to
medium-sized businesses so they can keep their business growing. Home of the highest quality
virtual assistants and administrative service providers.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Financial Services ● Social Media
● Other

Palar is your on-demand technical support team. Palar team helps companies to support their
applications 24/7 by answering tickets, on-boarding, training, management, QA, data and product
feedback. Helping technical customers is a hard job, and that’s what they’re here to do. From
technical support to pre-sales calls, they have the knowledge and language to delight your
customers.
HELPFUL LINKS SIZE

● USA ● English
● Other

● Technology ● Email
FEES ● Chat
● Social Media
● Starter: $400
● Bootstrap: $800
● Grow: $1,500
● Custom pricing unspecified

SellerSmile is your outsourced e-commerce customer service team. As an online merchant, time is
your most valuable resource. SellerSmile manages your customer interactions for you to ensure
your customer satisfaction is always outstanding! Don’t worry about having to hire and train a
virtual assistant. Their US-based support has the tools and experience needed to take over your
customer service in less than a day.
HELPFUL LINKS SIZE

● USA ● English
● Spanish

● Email
● Chat
FEES ● Social Media
● $350 - $950 monthly

SEOBAL BS is a niche business and process solution provider for global clients in diverse vertical
and horizontal streams such as fin-tech, accounting, health care, human resource and knowledge
process outsourcing. SEOBAL BS come with their unmatched ability to help their clients'
businesses grow by improving their back-office processes, while significantly reducing costs.
HELPFUL LINKS SIZE

● LinkedIn Profile ● 18 Freelancers
● Fees
● USA ● English
● Asia-Pacific

● Other

Stay In The Game provides opportunities for competent, educated individuals who have been out
of the workforce. Now, they can get back in the game and put their talents to work. Stay In The
Game offer jobs, training and community support.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Travel / Hospitality ● Voice


StCl Global offers you the ability to maximize your revenues and minimize your expenses.
Business Process Outsourcing (BPO) is the process by which a wide variety of your operational
needs are met by our highly skilled staff at StCl Global, allowing you to concentrate on your core
business. There are many unique benefits that come with partnering with StCl Global.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other

Sunset Communications, a locally owned family business was opened in 1986. Owners Glena
Crumal and Eddye Farrar were former associates of Glen Crumal who established Sunset Homes
and Crumal Realty in Visalia in 1950. Manager Joan Williams brings over 28 years of answering
service experience to the Sunset team
HELPFUL LINKS SIZE

● USA ● English

● Other
FEES
● N/A

SAI is the 24-hour Technical Support Company committed to quality technical support outsourcing.
SAI supplies customized solutions for companies requiring partnership with a responsive
management team.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Email

Tackle The Agenda is a virtual assistant company that offers administrative support services to
small businesses and entrepreneurs.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Other ● Email
● Chat
● Social Media

Since 1997, Telesales Services has served as the industry model for matching the needs of their
valued clients to over 100 carefully selected "best-in-class" telemarketing providers based solely in
the USA. They specialize in call center referrals and telemarketing outsourcing solutions. They
understand call centers inside and out-the upswings, the pitfalls, and the best resources and
processes.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Technology
● Media / Telecom
● Other

Telvista is a premier provider of contact solutions that drive customer loyalty and create
competitive advantage for their clients. With Telvista highly trained staff of support professionals,
they deliver superior service that protects and promotes our clients' brands in the traditional
channels and they are specialists in social media. Telvista provides creative, high-quality business
solutions to a wide range of companies – from the Fortune 1000 to fast-growing start-ups. They
consistently provide each client with innovative solutions specifically designed to increase
revenues and lower costs.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Latin America ● Spanish

● Technology
● Media / Telecom
● Other

Providing a full team of virtual assistant services and project management for entrepreneurs and
small business owners.
HELPFUL LINKS SIZE

● USA ● English

FEES
● Tier 1: $35 / Hour


After owning and managing a medical billing company in the United States for 8 years, Sherist
Rodriguez— founder and CEO of We Staff— found herself in a crossroads. The business she had
invested time, money, and dedication in had become a tremendous financial and time strain. With
the cost of doing business in the United States going up, she had a decision to make. There had to
be a better way to do business— after a lot of research she decided to change her business model
completely. We Staff takes the virtual to a whole new level!
HELPFUL LINKS SIZE

● USA ● English

● Social Media
FEES
● Basic: $557 / Month

● Standard: $857 / Month
● Pro: $1657 / Month

Since March 1, 1997, WordPro has provided vital business support services for hundreds of
businesses, organizations, and individuals. Today, WordPro is a multi-center operation, providing a
variety of professional services. Their commitment is the same, whether they’re next door or
across the country. They take your needs seriously and give you our best effort. You can count on
it!
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Retail / E-commerce ● Social Media

● Other

Whether you are looking for Indian software providers, Filipino call centers, Bangalore HR, or
outsourcing data entry, 123outsource is the fastest way to find highly specialized BPO companies
to meet your requirements. 123outsource list of call centers and other BPO outsourcing
companies is edited daily and is always current. 123outsource.net provides highly effective online
advertising for every type of outsourcing company.
HELPFUL LINKS SIZE

● Fees
● United States ● English

● Asia-Pacific ● Other
● Latin America

● Media / Telecom
● Other

All USA Partners is introducing All USA Direct the first all inclusive program designed to
completely support; existing or new direct sales campaigns, direct marketing testing, e-commerce
startups, entrepreneur projects, product owners, agencies… anybody that wants all or any of the
necessary components to create, support and deliver a direct sale to the consumer. All the direct
marketing services you need in one location; make one phone call or send them an email and
learn how to take the confusion, high costs and headaches out of direct marketing.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Spanish

● Technology
● Media / Telecom
● Other

Alphapointe are a multi-faceted organization with an array of divisions, products and services.
Alphapointe are the region’s leader for vision rehabilitation, education and advocacy and are able
to help anyone experiencing vision loss. Alphapointe is the only remaining industrial employer of
people who are blind or visually impaired in New York City.
HELPFUL LINKS SIZE

● Fees
● USA ● English


Assistyou24hr is a firm that has dazzled the BPO arena with its tremendous performance. Whether
you need Customer Service personnel or Admin support, Assistyou24hr is always there to help
you out.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia Pacific

● Technology
● Other

They hire the best people and offer a fantastic place to work. True ambassadorship and a dynamic
work environment, creating outstanding customer care. Think of them as an extension of your
team, a trusted partner. Their bread and butter may be highly-engaging customer service, but they
also love the peripheral and time-consuming work too. You can focus on what makes your
company great, and they’ll help keep it running.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Latin America
● Retail / E-Commerce ● Voice

● Other

BassanTech is an IT Outsourcing company that fulfills all of your IT requirements. BassanTech is
the best alternative to hiring a local employee. It provides low-cost and skilled BassanTech
Employees who work from its state-of-art office in the Capital of India. Founded in 2010,
BassanTech has many years experience in the remote staffing sector, and provides remote staff at
70 percent below local market rates to clients throughout the USA. The company supplies
businesses with professional remote staff solutions and operates from the India and Australia.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific
● Other ● Email
● Chat
● Social Media

To respond quickly to changing market trends and ever-increasing customer demands. Brobizco
LLC now offers the newest arm of our organization BBC Global Services. BBC Global Services is
a Business Process Outsourcing Service Provider (BPO) that offers a comprehensive range of
outsourcing services. BBC Global provides high quality customer satisfaction for your brand, and
delivers on-demand flexible capability to meet the demands of your customer, while lowering
operational costs and maintaining the highest levels of information and data security.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Social Media

Blast Sourcing is a creative digital company which helps you solve any business need you may
face, large or small. From creating a simple banner to developing an effective digital marketing
strategy Blast Sourcing are here for you. Helping their clients succeed is what makes them
successful. Blast Sourcing operating model is to provide services at a lower unit cost thanks to
technology and global economies of scale. The goal is to achieve a lean model which provides
high-quality customer experience, greater flexibility and cost transparency.
HELPFUL LINKS SIZE

● Fees
● USA ● English

Bold Sales Solutions - Affiliate of Dallas Lighthouse for the Blind is a sales and customer service
outsourcing company based out of Dallas, TX. Bold Sales Solutions are Built On Leadership
Development, and it is our high level of accountability and honest client relationships that are the
cornerstones of their business practice. Bold Sales Solutions are a cost-effective outsourcing
solution, offering a range of service packages that are made for small and mid-sized businesses.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada

Caliber provide outsourcing and staffing solutions that enable companies to dramatically reduce
costs without sacrificing quality. Caliber specialties include accounting, IT, call center and digital
marketing. Caliber's leadership team has a combined 45+ years of experience in executive
leadership, sales and marketing, business processing reengineering and outsourcing services.
Their offshore team has been providing support to U.S. companies for over 13 years and
possesses MBA, CPA, CFA or equivalent educational backgrounds and certifications.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other ● Email
● Chat
● Social Media

Call Centers 24x7 is a family-owned small business headquartered in Port Angeles, Washington.
Call Centers 24x7 supply businesses and professional offices with communications support
services provisioned from within the United States, including: phone and telecom services and
infrastructure, warehousing and order fulfillment, server monitoring, alarm monitoring and dispatch,
customer service, technical support, and answering services. These domestic-provisioned
services are also known as onshore call center services, or onshore outsourcing.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Media / Telecom
● Other

CALL EXPERTS can do more than make certain you don't miss a call. Call Experts are here so
that you don't miss the business opportunities a real time, personal interaction with your callers
can provide. The fusion of their staff and technology with your callers and requirements provides
the perfect scenario to extend the effectiveness and reach of your business. Across time zones
and continents.
HELPFUL LINKS SIZE

● USA ● English

● Technology
● Other
FEES
● Basic Plan: $39 / Month

● Scripted Plan: $125 / Month

CBSI, a veteran owned small business, was founded as a traditional telephone answering service
(TAS) in 1985. Since beginning operations, CBSI has grown to over 800 accounts and expanded
into other services – including catalogue orders, customer service support, software support,
reservations, live online chat, outbound calling, and many other services In addition, CBSI offers
fully supported executive suites at its Marietta, GA location.
HELPFUL LINKS SIZE

● USA ● English

FEES
● $35 Per Month

Click And Chat provides live chat software and live operator services to businesses. Click And Chat provide
clients with 24/7 service, analytics and custom development to seamlessly integrate into their sales
platforms. Their priority is to provide superior and consistent customer service to their clients, utilizing the
latest technology and team of professionals to deliver results. Click And Chat offer clients flexible and
scalable products that cater to any scale of business, from emerging to Fortune 500 companies. Their “no
risk” trials allow new customers to experience the power of the Click And Chat lead generation software and
service before purchasing.
HELPFUL LINKS SIZE

● USA ● English
● Other
● Other ● Voice
FEES ● Chat
● Social Media
● Chat / Text Platform: $40/ Month
● Live Agent Service: $199 / Month

Contact Resolution is a business process outsourcing company offering a wide range of services
through their U.S.-based contact center staffed with highly trained professionals empowered to
represent your company and brand, while resolving your customers' needs. Contact Resolution
approach is different: unlike other business process outsourcers, they are not interested in simply
taking over your business processes and operating in the status quo.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Social Media

Costa Rica’s Call Center is a state of the art telemarketing outsource company located in the
capital city of San Jose, Costa Rica. Costa Rica’s Call Center main focus has been, and will
always be to personally train each and every call center consultant so that they may offer the
highest quality of outbound and inbound telemarketing solutions to small and medium sized
international companies, entrepreneurs as well as fortune 500 companies.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe
● Latin America

● Other

Creative World Communications is a full-service business process outsourcing company with
experience in a variety of industries. Creative World Communications mission is to provide highly
skilled and reliable employees and services to their clients while cutting their overall cost and
increasing their productivity.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Technology
● Media / Telecom
● Other

Customer Service Solutions is committed to providing the highest quality service to their clients by
carefully selecting their service agents and maintaining the most vigorous training guidelines.
Customer Service Solutions tenured executive leadership has over 25 years of experience. Their
team consists of top-rated customer care agents, marketing strategists, developers and
telecommunications specialists working 24/7 to bring you the next level of rewarding customer
care services.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Media / Telecom ● Chat
● Other

A boutique customer experience provider founded by industry veterans who share the belief that a
customer centric approach is not only a differentiating strategy, but should be the cornerstone
upon which the entire business is built. CustomerHD is changing the public perception of customer
service. CustomerHD hire people who share their passion to deliver exceptional customer-focused
solutions.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Technology
● Media / Telecom
● Other

Are You Ready To Get Things Done? Meet EVA…your Boutique Virtual Assistant Firm. At EVA they
understand that time is the most valuable thing they all have. Small business owners know they could do a
better job delegating, giving them time to focus on higher-value activities…but aren’t sure where to start.
Eva understand. They help small business owners get more done every day by carefully matching them
with a dedicated and experienced virtual assistant. Are you ready to take a positive step towards getting
things done?
HELPFUL LINKS SIZE

● USA ● English

● Other
FEES
● Social Media Package: $249 /

Month

e-Leverage is a full-service business process outsourcing company with experience in a variety of
industries. e-Leverage mission is to provide highly skilled and reliable employees and services to their US
based clients while cutting their overall cost and increasing their productivity. e-Leverage is committed to
providing small-to-medium-sized businesses with the same offshore outsourcing opportunities that Fortune
500 firms have benefitted from for years.
HELPFUL LINKS SIZE

● USA ● English
● Canada

● Other ● Chat
● Social Media
FEES
● $1200 / Month

FarmOut2us is a Business Process Outsource services provider that specializes in providing
global outsourcing solutions. They provide a broad range of services and solutions in digital,
technology, and operations. They have highly talented professionals to cater to your business
needs. FarmOut2us comprises the people who work in our eight operating groups: Back Office,
Encoding/Data Entry, Call Center, Social Media Marketing, Medical Coding & Billing, and
Transcription.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Healthcare / Insurance ● Voice

● Other ● Email

Front Desk Helpers are a global company, with a professional team spanning nearly every region and time
zone. Front Desk Helpers is a New York-based company in a tristate-area and focused on simple,
responsible connectivity. And that is why they can offer or vendors multilingual phone technical support, as
well as always have somebody ready to serve the needs of you and your clients.
HELPFUL LINKS SIZE

● USA ● English
● Other

● Other
FEES
● $39 per month

● $9 per hour for dedicated agent

Experts in all areas of Field and Customer Service. Committed to delivering customer retention
and satisfaction. Field Service Solutions combine their experience and expertise to provide the
best possible expert advice and service – this is what sets Field Service Solutions apart. Find out
more about them, the principles they work by, and the leading minds behind their company.
Exploring new approaches is important to their business. Yet they have managed to keep their
basic values and principles intact, in spite of their willingness to develop. They offer service
consulting you can depend on, based on many years of experience and close customer
relationships.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe

● Other ● Email
fivepm is a Brainerd, MN based company that assists small businesses in getting their business off the
ground in the Brainerd/Baxter lakes area. When fivepm are not helping individuals get started on their path
of living the dream of business ownership they are working with local small business owners, helping them
see the value of TIME.
HELPFUL LINKS SIZE

● USA ● English
● Spanish
● Other

● Technology
● Other
FEES
● Basic: $85.69 / Month

● Enhanced: $131.79 / Month
● All inclusive: $230.68 / Month
FlitePoint is an outsource provider of Customer Support and ITIL Service Desk services. FlitePoint
utilize cutting-edge technology and service innovation to deliver great Customer Experience.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● N/A ● Voice
● Email
● Chat
● Social Media
The HelpSquad Support Specialists are trained to answer your customers just like you would. The Help
Squad are not robots or overseas call centers that pretend to know your business. The Help Squad are an
extension of your support team, without the overhead. They are your HelpSquad.
HELPFUL LINKS SIZE

● USA ● English

● Technology
● Media / Telecom
● Other
FEES BILLING TYPE
● Starter Squad $95 / Month ● Monthly

● Support Squad $185 / Month ● Per message / ticket
● Pro Squad $360 / Month
● All Star Squad $700 / Month
HigherRing, a B Corp and provider of US-based, white glove call center and back office services,
is an innovative and smart choice to support brand-conscious companies in keeping their
customers happy and satisfied. Founded by professional women with significant experience in call
center development and management, education, private equity and advertising/marketing,
HigherRing provides highly trained agents who speak in your voice.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada


● Travel / Hospitality ● Social Media
● Technology
● Other
Hugo delivers cost-effective outsourcing solutions to companies around the globe while providing a
platform for millennials on the African continent to make a meaningful contribution to the growing
tech economy. Hugo leverage innovative technology and processes to build, train and manage
high-performing Customer Experience, Sales Enablement, and Operations teams for start-ups and
other companies in high-growth mode.
HELPFUL LINKS SIZE

● Fees
● USA ● English


● Chat
● Social Media
Instaply is entirely dedicated to providing your customers with a low-effort, asynchronous,

customer service experience, that occurs entirely via messaging. Based in San Francisco, Instaply
company develops and implements cloud-based messaging platform that allows their organization
to directly communicate with their customers, collaborate with internal and external experts and
respond to customers via a single text thread, just by using the most widely used app on a
smartphone - messaging.
HELPFUL LINKS SIZE

● Fees

● USA ● English
● N/A ● Voice
● Email
● Chat
● Social Media
Business support services provider focusing on small businesses. InteleANTS offer a wide range
of services to help small businesses. InteleANTS specialize in the following areas: Digital
Marketing for Online retailers especially Paid Search Data Analysis & Decision Support Systems
(SQL, MS Excel, Excel PowerPivot & Power BI)
HELPFUL LINKS SIZE

● Fees

● USA ● English
● Asia-Pacific ● Spanish
● Other
● Retail/E-commerce ● Email
● Technology
● Media/Telecom
● Other
Intelifluence is a full service customer contact center offering inbound customer service, outbound
sales, lead generation and consulting services for small to mid-size businesses. Deciding to
partner with a call center will take your business to the next level. When you work with Intelifluence
Live, the benefits for your customers and your bottom line can be immediate and substantial. From
tailored processes and dedicated resources, their focus is on your unique customer service and
business needs.

HELPFUL LINKS SIZE

● Fees
● USA ● English
● Spanish
● Retail/E-commerce ● Voice
● Other
INTERCONNEXIA is a boutique contact center providing customer care and other business
solutions for high-end fashion and luxury lifestyle brands. The InterConnexia team is expertly
trained to understand not only customer service, but your brand’s unique products, services and
culture. When your customers engage through your web site, e-mail, chat, social media or
telephone, you can rest assured that they will receive unparalleled support.

HELPFUL LINKS SIZE

● Fees
● USA ● English
● Chat
● Social Media
Lennon BPO offers dependable and quality outsourcing solutions to meet your business process
challenges. From administrative functions to the forefront of your customer service and event
experiences, Lennon BPO specialize in serving small-to-mid-size businesses that require the
strong operational and strategic support they provide to grow and meet demand.

HELPFUL LINKS SIZE

● Fees
● USA ● English

● Media / Telecom
● Other
Linc builds the most advanced commerce-specialized Customer Care Automation platform.
Recognized as the Best AI Solution for Customer Service, the platform helps brands offer
differentiating services and experiences using an automated assistant, via the channels customers
prefer to use including SMS, Live chat, Chat apps, Voice assistants, web and email.

HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe
● Retail / E-commerce ● Email

● Media / Telecom
● Other
Livego is Business process Outsourcing Company based in Chennai and headquartered in California
offering wider range of services. They are equipped with all the required expert professionals with vast
industry experience. They have obtained adequate exposure and played crucial role in the projects they
have been associated.

HELPFUL LINKS SIZE

● USA ● English
● Asia-Pacific

● Other
FEES
● $5-12 per lead Monthly

● $999 Monthly
● $1299 All in one - Monthly
Lucrative Solutions offer comprehensive, custom business solutions to meet each company’s
needs with a dedicated or shared model. Receive organizational development, strategic
intelligence and planning, business branding, coaching, inbound or outbound support via
email,chat, and phone. Lucrative Solutions also contract agents for work from home opportunities.

Their partner is recognized as a virtual customer management pioneer and the global leader in
delivering powerful customer solutions.
HELPFUL LINKS SIZE

● Fees ● 500 Contract Staff
● USA ● English

● Chat
● Social Media
MG GLOBAL GROUP LLC, is based in Miami FL. (USA) with offices in South America. They
provide BPO and call center services. MC Global Group BPO services includes account
management, accounting, marketing, logistics, and sales services that will help their clients in
executing the day to day work through their professionals. Their Call Center services includes

inbound and outbound services. They represent your company in front of your customers to offer
the best customer support and services.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Technology
● Media / Telecom
● Other
MySource Solutions provides highly skilled, virtual resources to businesses and entrepreneurs,
allowing companies to focus on their core mission, driving success. This cost containment model
allows the client the opportunity to use the added time and back-office savings to grow their core

business. MySource enables businesses by simplifying the human resources process by providing
highly educated, professional candidates vetted and maintained by MySource. This allows
customers to focus on their core business while simultaneously reducing cost.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Latin America

● Technology
● Other

Optima Alliance is an award winning business process outsourcing solution. Optima Alliance
provide B2B and B2C services including contact center, fulfillment, list management and more.
Optima Alliance bring decades of experience to build award winning customer contact solutions for
their clients. They are exclusively based in the United States and offer front line brand
ambassadors for metrics that exceed global contact benchmarks. Put the best people to work for
your customers!
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada

● Social Media
Outsource Consultants will save you time and reduce costs by 40%-70% by matching you with
outsource call centers that meet your exact requirements. Outsource Consultants is a call center

referral and advisory firm that helps leading companies find the perfect fit outsource call center
and BPO outsourcing solutions. At no cost, they assess their clients’ needs and then save them
significant time by matching them with the best outsource call centers in the world to help them
drive peak performance, reduce costs, and achieve high ROI!
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific
● Latin America

● Technology
● Media / Telecom

Outsourcing Finders are US based leader provider, connecting companies from the US to the most
high quality, interactive, and cost-effective Nearshore Outsourcing in Costa Rica. Outsourcing
Finders service includes a comprehensive consult to help identify opportunities, and to offer the
best Costa Rica partners for your Nearshore Outsourcing needs ..
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Other

● Technology
● Media / Telecom
● Other

Providing outsourcing services, and lowering payroll costs by 65%. Highly skilled Accountants,
Engineers, Customer Representatives, Project Managers, Web Designers, and other professionals
are available to help you run your business. All of their associates are experienced and have 4
year college degrees.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other

Royal Call Centers are an outsource call center located in Mount Prospect IL. Royal Call Centers
also offer an off-shore solution for cheaper per minute rates. (Manilla Philippines).
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Email
● Chat

Behind every success, there are those who helped along the way. A successful business needs good
administrative support in order to grow and succeed. RemSource is an innovative solution for today's small
businesses - providing quality administrative services in a completely virtual (and cost-effective) way. The
team of virtual assistants work from the RemSource office and manage the daily administrative tasks that
come with running a business.
HELPFUL LINKS SIZE

● USA ● English
● Europe

FEES ● Chat
● Small Biz Mobility Design - $299

● The Small Biz Tune Up - $499

The Company Resource Fast, LLC is a global Business Process Outsourcing (BPO) company
based in San Francisco, California and the Operations team based in New Delhi, India. Resource
Fast provide the proper resources to any small to large businesses in United States to ensure
profitable benefits. They at ResourceFast take data security extremely seriously and they are
committed to protect our client’s data by adopting 100% paper-less environment and high level of
internet security to avoid unwanted situations.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Other

Resultant CS is a premier provider of contact center services and expertise. Resultant turns mere
call centers into vital profit centers and hubs of critical company & customer communication.
Resultant provide calling and consulting services and a full menu of contact solutions, including
voice, direct mail, chat, and social media. Resultant structure their offering of services to meet
your evolving needs.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Media / Telecom
● Other

Siesta Consultants was established in 2014 by a group of professionals with diverse experience.
The team at Siesta is a group of enterprising, self-motivated, dynamic & qualified professionals
working towards a mutual end “customer satisfaction”. Siesta Consultants team comprises of
MBAs, Engineers, Recruiters, Lead Assessors, CAs & post graduates from reputed institutes.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Technology
● Media / Telecom
● Other

Sincearm build the tailor made Business, technology products and solutions to answer the
challenges across industries and aim to create best-in-class Operational excellence, Business
intelligence, Risk compliance management, Transactional management and to address wide range
of customer needs effectively and efficiently. Sincearm professional portfolio of experts deliver the
impactful results with the strict focus on building future proof environment.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Other

Sonnecto is a blended call center service provider, specialized in outsourcing solutions for the
English speaking markets. Based in New York, London and Prishtina, Sonnecto connect
companies with their customers by providing customer care, sales, digital solutions, retention,
analytics, back-office and other specialized services to ensure positive customer approach,
interaction and engagement.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe

● Technology
● Media / Telecom
● Other

Starting from humble beginnings in 2006, Spectrum has grown from a small 1 room operation servicing 2
companies to now having 2 state of the art operations centers and servicing an array of companies from
small startups to established multi-million dollar companies. Spectrum is unique in that all the founders are
entrepreneurs with a combined 48 years of experience in areas of eCommerce, Retail, Wholesale and
Professional Services. It all started when the founders realized a need for affordable help to scale their own
businesses in 2006. Enjoying the benefits and savings in their own businesses, they realized how valuable
this can be for other entrepreneurs. Since then, they’ve been helping businesses scale their operations and
grow.
HELPFUL LINKS SIZE

● USA ● English
● Europe

● Media / Telecoms ● Social Media
● Other
FEES
● Promo Fare: $749 / Month

● Full Employee: $999 / Month

Strategic Sourcing Advisors connects contact center buyers to the best providers for their unique
requirements. The SSA team has managed over $700 million of annual global contact center
business, working with many of the best providers in the industry. Their team was founded by
former Microsoft contact center executives who led Microsoft’s global contact center consolidation
initiative, recognized by IAOP as an industry best practice with the 2015 GEO Award. They apply
this experience to match you with the right outsource partner to accomplish your process
improvement and cost reduction goals.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Asia-Pacific
● Latin America

● Media / Telecom
● Other

StaffUp is a Los Angeles based outsourcing company providing: customer support, back office
support and software development resources for start-up and growth stage companies. With 10
years of experience doing this in-house, StaffUp are now bringing their experience and network of
relationships to help your company grow.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe
● Asia-Pacific


From day one Tekskills have been a solutions-driven company. Started in 2010 on the back of
solving some mission-critical development and maintenance problems, Tekskills steadily grew into
multi services, multi product entity. Today their reach and credibility extend into areas of core IT
solution development, business application development, collaborative enterprise solutions, IT
infrastructure management, HR planning and staffing and maximizing ROI in maintaining and
managing legacy systems.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Asia-Pacific

● Technology
● Other

TeleRep is a direct provider of 24/7 Customized Call Center Solutions--serving the diversified
needs of many Maryland businesses, such as Johns Hopkins Medical System, Constellation
Energy, and Valassis, since 1976. TeleRep is a local company owned and operated by a family
that has more than 30 years in the call center and answering service business. Their services are
available 24 hours a day, 7 days a week, 365 days a year.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Spanish

● Other

The Help is from Tracyton, WA, one-hour ferry ride from Seattle. They offer many services for your
personal and professional life. The Help provides competitive online services in Administration
Support, Multimedia & Design, and Writing & Translation- all done remotely. Excellent service at
reasonable price! Current clients are from Australia, United States, Middle East, and Germany.
There at The Help, they all work very hard no matter how big or small the project is. Your success
is their success too. Their mission is to grow and build lasting work relationships with our clients.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other

VCC is a different kind of contact center - the difference is not the technology they use, it’s with our
Team of Support Professionals. VCC are the employer of choice for individuals living with
disabilities as well as veterans and military families. They provide high-quality HIPAA compliant
customer support and inquiry response services to satisfy the small seat needs of their clients
through their comprehensive US network of remote Support Professionals via telephone, email
and chat.
HELPFUL LINKS SIZE

● Fees
● Canada ● English
● Spanish

● Other ● Chat

vGofer is a unique, internet based, personal assistant service providing dedicated assistants to allow
people to get the help they want, when they want. No time to spend on the important things in your life?
Such as innovation and creativity? And even more important things such as family and relationships? Tired
of doing all the routine work like scheduling doctor’s appointments, making dinner reservations and finding
home cleaning staff? Let vGofer help you delegate these tasks and manage your life! Their highly trained
personal assistants provide complete solution to manage your tasks in the most efficient way possible.
HELPFUL LINKS SIZE

● USA ● English

● Other
FEES
● Startup: $249 / Month

● Small Business: $449 / Month
● Corporate: $849 / Month
● Pay Per Hour: $6.99 / Hour

Virtual Assistant Gold is an outsourcing/offshoring company in the Philippines that helps small businesses.
Virtual Assistant Gold choose to outsource/offshore our company in the Philippines because first of all, they
speak fluent English and you know how important that is, if you’ve ever called one of those toll free
“customer support” numbers.
HELPFUL LINKS SIZE

● USA ● English

● Technology
● Media / Telecom
● Other
FEES
● $5.65 / Hour

Virtual Assistant Talent is dedicated to helping Startup companies, Small Medium Business Owners, Real
Estate Investors, Real Estate Agents, Physicians, and others to grow and expand their businesses.
HELPFUL LINKS SIZE

● USA ● English
● Canada ● Other
● Europe

● Other
FEES
● $8.20 / Hour

Virtual Connect is a dynamic company that helps entrepreneurs, busy professionals and small
businesses with their administrative tasks, and time-consuming projects. So they can stay
focused on the things that are critical to growing their business. Virtual Connect serve leaders
worldwide providing virtual services that let them take their organizations further. All of their virtual
assistants are based in their offshore office.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Email
● Chat

WorkMate is a company that started as an entrepreneur venture, inspired on the vision to providing people
secretarial and professional services above and beyond quality standards in the industry, to improve our
customer’s and our collaborator's life. There in WorkMate they believe their mates (VAs) are the core
aspect of their business therefore they provide university scholarship programs that gives an extra bonus to
their resume and increase their mate’s areas of expertise, providing their clients with super charged staff
that adapts to their industry needs.
HELPFUL LINKS SIZE

● USA ● English
● Retail / E-commerce ● Email

● Media / Telecom
● Other
FEES
● Start-up mate: $349

● CEO: $699
● Small business mate: $899
● Full teammates: $1,499

Wow24-7 is an omni-channel outsourcing company headquartered in Kyiv, Ukraine, which is known as one
of the best countries to outsource. Having 12+ years of experience, Wow24-7 specialize in delivering
effective solutions to start-ups, small and medium-sized businesses, with the primary focus on providing
customer care that amazes.
HELPFUL LINKS SIZE

● USA ● English
● Asia-Pacific

● Technology
● Other
FEES
● $990 per month

247 Virtual Assistants allows you to streamline everything in work and in life, allowing you the time to work
on the things that matter most to you and your business. 247 Virtual Assistants give you laser precision to
focus on the big picture while we take care of the details. Their Virtual Assistants can take care of nearly
anything, from paying bills, booking travel or even take care of some online shopping. As a 247 client, you'll
work with a smart, capable, college educated and dedicated Virtual Assistant who works remotely from our
Offshore location or right here in the USA. Just delegate and consider it done.
HELPFUL LINKS SIZE

● USA ● English
● Europe

● Media /Telecom ● Chat
● Other
FEES
● $15 Per Hour

● Entrepreneur: $299
● Professional: $499
● Executive: $799
● VIP: $999

31West Global Services are a trusted 'Small Business' contact center outsourcing company
offering a wide variety of Technical support, help desk & customer support solutions to SMEs
globally. With a 24/7/365 delivery center, over a decade of rich industry experience, highly
motivated team and best in class infrastructure, they deliver immediate RoI with a noticeable
impact on your bottom line.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Other

Abcon, a global client centric service delivery industry and a technology enabled company delivers
end-to-end business solutions on multiple horizontals and verticals. Abcon deliver a broad and
diverse nature of skills allowing clients to derive greater strategic value from their internal
resources. They have has deep domain and contextual expertise in the US Healthcare Business
Services ecosystem, with an enviable client list of reputed companies.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe
● Asia-Pacific

● Media / Telecom
● Other

ApexChat has been providing Live Chat Software and Chat Agents businesses since 2008.
ApexChat boost website conversion with standard 24/7 coverage. They offers no long term
commitment with per-for-performance pricing. Today ApexChat agents are chatting on over 8,000
websites. The company prides itself on outstanding customer service. They offer Live Chat
service in both English and Spanish. ApexChat places emphasis on innovation. They is also
optimized for mobile devices. Their Facebook Messenger integration is another example of their
innovative spirit. They also offer white-label opportunities for marketing agencies.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe
● Latin America

● Other ● Chat
● Social Media

Applied Perceptions is the call center you would create if you had the resources and expertise to
handle all your customer communications in the best way possible. Applied Perceptions have
invested the time and money to hire smart, motivated people and implement state-of-the-art
technology so you can put them to work for your success.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Other
● N/A ● Voice
● Email
● Chat
● Social Media

Aureon is a business solutions provider who connects possibilities by providing unique and
scalable business support services for organizations – small and large. Headquartered in the heart
of the Midwest, and serving clients nationally, Aureon offers a comprehensive suite of support
solutions, with a focus on human resources, talent acquisition, technology, contact center and
consulting services. Aureon’s unique combination of talent, technology and tools enable clients to
focus on their core business.
HELPFUL LINKS SIZE

● Fees
● USA ● English


Benefit Outsourcing Solutions (BOS) is a boutique organization providing plan sponsors with a
customer service model using highly trained benefit professionals and a totally customizable
technology platform. This unique model allows BOS to provide large company IT capabilities,
unparalleled service and very competitive fees.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Spainsh
● Other

● Healthcare /
● Insurance
● Technology
● Other

Callcenterinindia is among the most prominent call center service providers, having vast
knowledge and experience of delivering business outsourcing solutions to their global clients
spread across diverse business verticals. Since Callcenterinindia’s inception in 2006, they have
been offering a wide range of highly cost effective business outsourcing services including call
center services, finance & accounting services and software development services.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Asia-Pacific

● Other ● Chat

Centrus Outsourcing Systems are Growth Enablers! Centrus Outsourcing Systems provide the
ultimate outsourcing experience. They build powerful, high performing teams that enable growth
and reduce the stress of running day-to-day operations. They provide exceptional customer
service relations, data processing, lead generation and creative solutions. They Recruit. They Hire.
They Train. They Manage. They Give Back. Centrus Outsourcing Systems EMPOWER! They take
outsourcing to a whole new level. No headaches. No stress. Extremely Low Risk.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific ● Spainsh
● Latin America


CMD Outsourcing Solutions is a highly specialized contact resolution center addressing the needs
of Higher Education and Healthcare. For Higher Education, CMD partners with colleges and
universities to provide critical and ongoing communications support for administrative offices such
as: Bursar (Student Accounts), Financial Aid, Admissions, Registrar and Housing. They empower
schools to develop stronger relationships with and increased responsiveness to students and
parents. CMD’s highly specialized inquiry resolution services deliver dramatic and sustainable
improvement in service levels and student satisfaction.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other ● Email
● Chat

Continental Message Solution (CMS) is an award-winning call center outsourcing company based
in Columbus, Ohio. Continental Message Solution provides telephone customer service and live
answering services to a worldwide network of clients, including numerous Fortune 500
corporations.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Technology
● Other

Complete Call Solutions is an industry leader in providing customer relationship management
(CRM) and business process outsourcing (BPO) solutions to a diverse client base. Headquarter in
Omaha, Nebraska and utilizing a U.S. based global delivery model, CCS services clients
worldwide. With Complete Call Solutions highly trained and talented stateside agents, they provide
the best in class customer support. CCS proudly manages customer relations on behalf of some
of the most well known brands in the world, providing customer service, technical support,
customer acquisition, and social media programs. Complete Call Solutions customized approach
is a great solution for any size company.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Latin America

● Healthcare / ● Social Media
● Insurance
● Technology
● Other

ContactWorks provide services that support a variety of contact opportunities including field sales,
field-service support, inbound and outbound telephone sales, member services, order entry, billing,
claims processing and helpdesk/technical support. ContactWorks outsourcing solutions
encompass the depth of talent and experience to create optimum efficiencies and a distinct
competitive advantage.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific
● Latin America

● Media / Telecom
● Other

Conversational provides a friendly and professional live answering service for solo, small, and medium
businesses. Conversational answer calls, take messages, deliver basic customer service, and book your
appointments so you don't have to. Their trusted team of receptionists will bump your customer service up a
notch. It's their specialty! Conversational’s answering service has been featured on Forbes, The Huffington
Post, Salesforce, and more.
HELPFUL LINKS SIZE

● USA ● English
● Canada

● Technology
● Other
FEES
● Entrepreneur: $159 / Month

● Business: $309 / Month
● Corporate: $699 / Month

Data Entry Solution is a complete service provider of innovative business process outsourcing
solutions. Being in the business for over a decade now, Data Entry Solution is a pioneer in
providing the best tailor made solutions to all your business needs. They exactly cater to the
precise necessities of your business which allows you to achieve your business goals.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Asia-Pacific

● Media / Telecoms
● Other

driasi was established in 1982 as a provider of third party administrative services for Direct
Response Incorporated (DRI). DRI was successful in marketing free AD insurance and needed an
administrator to support its efforts as some financial institutions and insurance companies did not
have the internal capability to support large, direct marketed programs. Since its inception driasi
has focused on its core competency of providing administrative services on direct marketed
product. This has resulted in developing processes, technologies and a team of insurance
professionals that have optimized the administration of insurance programs.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other

DTP Communications is raising the bar for customer care. DTP’s connects businesses to Fortune
500 and other large companies and outsourcing results for other back office processes through
innovative cloud technology and crowd sourcing, delivering exceptional operational and cost
efficiencies. Whether it’s customer service, sales, or tech support and no matter how your
customers choose to connect – phone, email, social media, live chat, text/SMS, or video – DTP
network of micro contact centers is ready to help with all your outsourcing needs.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Asia-Pacific
● Media / Telecom ● Voice

● Email

E Virtual provides both fixed bid projects and hourly consultants in a wide array of services including some
of the following most popular: - Secretarial / Personal Assistance - Business Research/ Plans - Internet
Marketing/ SEO/ SMO/ PPC - Website & Mobile App Development/ Design - Customer Service/ Call
centers - Data entry/ Database upkeep - Accounting and Bookkeeping Their employees can complete the
majority of the tasks that your current employees perform for you, in addition to much more. They can help
you: - Lower labor costs - Increase efficiency and productivity - Increase overall profitability
HELPFUL LINKS SIZE

● USA ● English
● Asia-Pacific

FEES
● Virtual Assistant Service: $7.98 /

Hour

Emerald Contact Centre is a new and dynamic contact center focused on providing superior
customer service support and building strategic partnerships with our clients. Emerald Contact
Centre provides multilingual customer support via phone and electronic correspondence to
Agora’s international and US affiliates’ clients.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe


EnCognos is an outsourcing partner that has a unique look at how outsourcing can be best
accomplished. EnCognos focus on the apogee of process excellence and corporate culture
transfer. It is their belief that your team in the Philippines should be truly your team, yet you
deserve the ability to engage an accomplished operations manager to oversee your team. Just as
a CEO does not manage every person directly neither should you have to manage every
employee and output of your overseas team. Consider them your middle manager, aligned with
and answering to your corporate objectives. You set the tenor, goals and culture - they then act as
your country manager here in the Philippines.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada

● Media / Telecom
● Other

For growing B2B SaaS software companies who have between 100 and 500 employees, Equinox
is the leading provider of 24/7 live chat teams for technical support that drastically increases
quality while spending less. Equinox serve as an extension of the in-house teams and deliver the
same or better quality at a reduced cost. Unlike outsourced body shops, they have high-quality
dedicated technical teams that only work with B2B SaaS companies. Last year Equinox doubled in
size to 100 employees. They helped a company save $1M a year while improving support quality
and lead generation. They are passionate about helping businesses realize the full power of their
technologies.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Retail / E-Commerce ● Chat

● Other

First Focus is a long term partner rather than just a service provider or vendor. First Focus BPO is
the growing outsourcing service provider for the US real estate industry and is specialized in
providing customized services to title companies, title agents, settlement companies, notaries,
mortgage firms, realtor's.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Spanish
● Other ● Voice
● Email
● Chat
● Social Media

Fortuity provides on-shore, inbound, overflow and back-office customer service for corporate
clients whose customers deserve U.S.-based agents speaking English as their first language.
Fortuity is a large-scale social employer whose mission is to hire, retain and advance hundreds of
employees living in low-opportunity inner-city neighborhoods into economically self-sufficient jobs
with real career opportunities. Fortuity teaches wage-improving, career-advancing skills that are
both permanent and portable, offers jobs that are accessible and enables real wage advancement
through consistent performance and hard work.
HELPFUL LINKS SIZE
● Company Website ● 5,001-10,000

● LinkedIn Profile ● 5,000 Agents
● Fees
● USA ● English
● Canada

● Social Media

Take your customer-company relationship to a whole new place! Based in San Francisco, Get
Satisfaction is an online community platform connecting companies with customers to foster
relationships that unlock new value for both sides. Companies of all sizes and industries—from
Intuit to Kellogg's to Sonos—rely on Get Satisfaction to modernize their support, accelerate sales,
differentiate their brand and innovate together with customers.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe

● Other

Established in 2015, HelpGrid's outsourced contact centers support 30,000 clients across 8 countries with
unparalleled cloud-based, scalable, fully customized customer service solutions, deeply evaluated and
highly trained customer service champions, and a fanatical commitment to exceed your expectations.
HELPFUL LINKS SIZE

● USA ● English
● Other

● Technology
● Media / Telecom
● Other
FEES
● Starter: Free
● Pro: $1 / Minute
● Gold: $25 / Hr
● Platinum: Unspecified

iCall Services, Inc. delivers exceptional B2B and B2C outsourced contact center solutions at very
affordable prices, based in Illinois. iCall Services serve mid-sized companies as well as Fortune
500 companies. If you currently outsource all or part of your contact center, domestic or offshore,
consider iCall Services as your partner to deliver an exceptional customer experience.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other

i2c World is a business processing outsourcing center located in Mumbai and New York. With
over 15 years of experience, i2c World specialize in: Call Center: B2B Telecalling and Lead
Generation Data: Data management, Website management Claims processing: Medical billing
They are always on the look-out for new talent, especially for B2B Sales and call center agents.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Technology
● Other

Improve support response times and quality with 24/7 support on demand. Influx trained teams
and system connect directly to your existing help desk or chat platform.
HELPFUL LINKS SIZE

● Fees
● US ● English
● Europe
● Asia-Pacific

● Media / Telecom
● Other

Integra customer service experts provide services to clients in USA, Canada, Europe and Australia. Integra
expertise includes customer service phone support, chat service, email support and IT help desk services.
You instantly get a qualified team of experts who can handle even your most challenging customers. Integra
use proven methods and techniques to give a fully satisfactory reply to your clients. Integra is
headquartered at Pennsylvania, USA, with a branch at Berkshire, UK. They have multiple offices at their
operations center in India.
HELPFUL LINKS SIZE

● USA ● English
● Canada
● Europe
● Asia-Pacific

● Technology
● Media / Telecom
● Other
FEES
● $7.95 / Hour

Integrated Management Resources Group's mission is to become a recognized leader in
management and personnel integration outsourcing in both the public and private sectors.
Integrated Management Resources Group's goal is to incorporate innovative management
solutions into existing systems to maximize effectiveness and efficiency. Their professional staff
utilizes a consultative approach and sound management resources to form strategic alliances with
federal agencies and private companies.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Technology
● Other

IBT is an end-to-end Technology & Outsourcing Solutions provider & well established Company
based in Dubai, UAE, providing Technology & Outsourcing Solutions in Middle East & European
Region. IBT is one of the fast growing companies in UAE with over 200 qualified professionals.
They strive to build long term relationships based on mutual trust resulting from meeting customer
expectations.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Other

At InSO, they understand that the call center that you choose is representing the face and the voice of your
business to your customers. That's why only the very best will do when it comes to the handling of your
image. InSO goal is to engage with your customers and positively interact with them, thus increasing
customer loyalty, brand awareness and retention, and ultimately driving a strong ROI.
HELPFUL LINKS SIZE

● USA ● English
● Latin America

● Media / Telecom
FEES
● $0.50 / Minute
● $11 / Hour

With corporate headquarters in Phoenix, AZ, J-Curve Technologies is the leading provider of
technical and customer support services for the Cloud Communications industry. J-Curve delivers
a unique shared services business model that leverages human and technology assets
simultaneously to create a high touch support experience throughout the entire customer lifecycle.
They enable their clients to focus on their core competencies while providing a scalable support
infrastructure to accommodate your growing customer base. They are your support umbrella in a
cloud based world.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Media / Telecom
● Other

JDA TSG is a Business Process Outsourcing company specializing in program management &
re-engineering services. JDA TSG focus on providing sophisticated process optimization services
to organizations on a customized and a affordable basis. They combine industry expertise with
environment specific process re-engineering to deliver customized & unique solutions for every
program, for every client.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Other

Lone Star is a managed services and strategic network operations resource provider that delivers
highly dedicated, managed FTE professional services and solutions. Specializing in
telecommunications, IT, software, financial, legal and engineering services, Lone Star’s
experienced and certified personnel, systems, and software deliver operational efficiencies that
reduce expenses, identify redundancies, and create effective work flow environments that
streamline your network operations. Headquartered in Fort Worth, Texas, Lone Star’s international
operations centers are located in Europe and India.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe
● Asia-Pacific

● Other

Maven Hub is a virtual solutions company. Maven Hub Center agents provide expert sales, tech
support, and customer experience.They strive to become a Premier Provider for their clients by
providing their agents with the most entrusted resources & training to ensure our agents can
provide knowledgeable, reliable, quality service. They work with top companies, including Top
Fortune 500 companies such as the largest cruise lines, retail stores, and apparel line companies.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Spanish
● Other

● Technology

MAX BPO an ISO 9001:2008 certified company is a leading business process outsourcing (BPO)
and call center services company that has been empowering clients global to achieve business
growth and transformation through its services that boost process and operational efficiencies.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Asia-Pacific

● Media / Teleco
● Other

Millennial Services offers a comprehensive contact center solution which includes email and form
support, inbound phone support, and live chat, and outbound contact center services. Millennial
Services pride themselves on being able to offer these services without lengthy agreements or
complex terms. This makes their service offering an exceptional fit for fast growing companies that
require scalability (up or down) or customers who are subject to intense seasonality.
HELPFUL LINKS SIZE

● Fees
● USA ● English


NETCAST BPO Services is a cutting edge provider of contact center and business process outsourcing
services. Offering both domestic and off-shore solutions for inbound, outbound, email, chat and back office
services. Domestically, NETCAST BPO Services engage successful, highly-driven professionals for a
superior customer experience and Off-shore they utilize articulate English speaking college graduates for
customer experience which exceeds expectations.
HELPFUL LINKS SIZE

● USA ● English
● Asia-Pacific

● Other
FEES
● Less than $25 / Hour

NexRep is a virtual contact center offering more than 50 years of combined experience in call
center management. By utilizing an innovative work model, and leveraging the fastest growing
workforce in America – home-based agents – NexRep are changing the face of the $300+ billion
industry. Unlike conventional call centers, NexRep recruits, contracts and certifies agents who
work from home.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Media / Telecom ● Voice

● Email
● Chat
● Social Media

North End is a state of the art contact center provider founded with a strong belief in urban
development. North End mission is for local communities and residents to fully participate in and
realize the benefits that come from community development and revitalization projects. They
believe this is best achieved through the creation of jobs and sustainable career paths within urban
communities.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other

The easiest and fastest way to outsource. Start instantly with no contract. You only pay for the time
they spend working for you. On Demand staff is completely fluent in English. On Demand source
their hires from top-tier universities and have an extensive and demanding hiring filter. On Demand
have multiple layers of management and quality control software to ensure that you're getting the
result you need. On Demand staff is trained in solution-oriented thinking and works creatively to
get the desired result.
HELPFUL LINKS SIZE

● Fees
● USA ● English


Peak Support is a rapidly growing services provider dedicated to providing exceptional support to
high-growth companies. Peak Support offer a wide array of services including customer support,
sales operations, and business process outsourcing. Peak Support global delivery model enables
them to provide service from the Philippines, the U.S., Latin America, and more.
HELPFUL LINKS SIZE

● LinkedIn Profile ● 74 Employees
● Fees
● USA ● English
● Latin America

● Media / Telecom

Peardio is a silicon valley technology company providing state-of-the-art customer experiences.
Peardio deliver front-side customer interfaces with full in-bound and out-bound services as well as
back-office support. These services include world-class customer call center services, sales and
marketing programs to prospects and customers plus a host of backend data processing solutions.
All of these services are provided on a 24-hour, 7 days a week, and 52 weeks per year basis.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Technology
● Media / Telecom
● Other

Premiere Response creates customer experiences. Premiere Response take marketing concepts
and brand promises and deliver unique, strategic engagement strategies to our clients. Premiere
Response are an omni-channel contact center with exceptional solutions. Re-imagine your
experience with outsourcing.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe
● Latin America


Quality Contact Solutions provides quality call center solutions that achieve sales results. Quality Contact
Solutions exist because the world is driven by sales. They deliver exceptional results because their
company culture is vibrant and alive. Quality Contact Solutions offer the solutions and services to make the
most of your contact center dollars.
HELPFUL LINKS SIZE

● USA ● English
● Europe

● Other
FEES
● $20 - $30 / Hour

ResolvedCX provides customer support solutions for businesses of all sizes. TheResolvedCX use
experienced agents to provide their clients with flexible coverage options, fast response times, and strong
customer satisfaction at an affordable cost.
HELPFUL LINKS SIZE
● Company Website ● 51-200 Employees

● USA ● English
● N/A ● Voice
FEES ● Email
● Chat
● $0.75 Per Inquiry
BILLING TYPE
● Per message / Ticket

Whether you need outsourced support for your ISP or for your business, after hours support, BPO
services or just a virtual assistant to help you answer phones and get through the mess that is
your inbox… ServerPlus is ready to deliver the experience, quality, and results you expect from a
world-class company.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Media / Telecoms ● Email

Synter is North America’s largest provider of comprehensive business process outsourcing (BPO)
services in the transportation and logistics industry. Having listened to the needs of their
customers, Synter has evolved from an A/R management based company, into a diverse BPO
organization.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada

● Other

Talent BPO is a New York based, with delivery centres in India (Delhi NCR) and Philippines
(Makati). Talent BPO is serving the fortune 500 companies from industries including, but not
limited to Banking & Financial, Information Technology, Retail, Telecommunication & eCommerce
to name a few.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Media / Telecom
● Other

TalkAgent is the brain child of a team comprising of dedicated professionals having extensively
proven track record in customer service/support and sales. TalkAgent offer a comprehensive set of
services and solutions for Voice and Non-Voice Operations which includes both training and
offering a host of inbound and outbound calls along with chat and email support for numerous
international campaigns with high quality considerations.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Technology
● Media / Telecom
● Other

Taskforce is an American Veteran owned company that provides clients with labor solutions which
enable them to focus on their core competencies while increasing productivity and profitability.
Their business model leverages an experienced team of American business leaders with an
educated and multi-lingual workforce living in the Southern European country of Macedonia. Their
Taskforce team members are certified by an array of American professional associations, including
The American Association of Professional Coders, The National Alliance of Insurance Education,
The American Academy of Ophthalmology, and more.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Other

● Social Media

Taskhaven is a multinational company with offices in USA , UK India & Bangladesh. It provides
business process outsourcing services to international companies in the Telecom, Utility and
Financial industries as well the start up companies in different level . Taskhaven provides an
end-to-end local solution for operations that creates cost efficiency through continuous process
re-engineering, technology and quality control processes that maximizes productivity and deliver
high quality services.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific
● Travel/Hospitality ● Email
● Healthcare/Insurance ● Social Media
● Technology
● Media/Telecom
● Other

The Call Firm (TCF) is a client-focused establishment. Throughout their history, TCF has served
their clients with outsourcing solutions that help them gain efficiencies while cutting costs in today’s
highly competitive business world. TCF currently supports approximately 1500 customers. As a
US-based Business Process Outsourcing (BPO) provider, they’ve deployed a wide range of client
driven solutions to their customers throughout North America and abroad.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other

Tonkin Corporation believe trust is the result of high-quality, repeatedly delivered. Tonkin
Corporation increase your profit margins with trustworthy offshore outsourcing solutions. They
specialize in inbound customer service and technical support.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Asia-Pacific

● Other ● Chat

The SandsTeam is a boutique, business process outsourcing company. The SandsTeam provide a
level of customer care that larger firms cannot match. They specialize in Small, Medium and
Emerging Enterprises (SME). They are a Colorado based company with overseas facilities. As a
boutique firm The SandsTeam can take a focused and collaborative approach to partner with their
clients in designing non-disruptive solutions.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Asia-Pacific

● Technology
● Other

TSImed are an online high quality, low cost transcription and office process solutions service.
TSImed system offers a simple, cost effective way to address all your patient and office
documentation and correspondence through the internet. You record your files using either a
digital device or phone, and voice files are returned according to your specifications and in the
format required for uploading to most EMR systems. You are better served and able to focus on
patient care instead of no-value-added administrative tasks.
HELPFUL LINKS SIZE

● Fees
● USA ● English

Uassist.ME is a firm on a mission to make you more productive. Uassist.ME dedicated virtual assistants are
bilingual (English/Spanish) and highly skilled in secretarial and administrative duties. They can handle
bookkeeping, scheduling, translations, social media maintenance - almost anything! Uassist.ME can even
help you with design and website management as part of our special services.
HELPFUL LINKS SIZE

● USA ● English

● Media / Telecom
● Other
FEES
● $299 per month - 20 hour monthly

plan
● $799 per month - shared assistant
● $1,598 per month - full-time
assistant

USA Outsource Today is owned and operated by Professional Services Group, LLC and was
founded in 2003 to provide in house marketing. Since the start of operations over 10 years ago,
USA Outsource Today had several requests from other companies with marketing needs and
started provided marketing solutions to the public in 2010. They have since worked with several
clients in several different industry types nationwide providing affordable outsourcing solutions.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Canada
● Europe
● Asia-Pacific
● Latin America

● Other ● Chat

Velocitii helps companies go faster. Velocitii creates opportunity, find new customers, generate
revenue and build high-touch solutions for service, support and renewal. With the large-scale
knowledge and expertise that comes from over 25 years of combined global experience and more
than 250 client engagements, we create practical solutions for customer creation. At Velocitii, you
make the business. They make it go.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other ● Email
● Chat

VirtuDesk is the perfect solution for your business! Whether you are seeking assistance with Customer
Service Support, Marketing, Prospecting your Leads, or Administrative tasks, we offer competitive rates
with a streamlined process and the best trained Virtual Assistants in the industry. VirtuDesk specializes in
recruiting, training and managing virtual assistants, as well as monitoring them with their proprietary cutting
edge time tracking and screenshot capturing software to ensure transparency to their clients. This is a
subscription based model, which allows their clients to save thousands of dollars by outsourcing the tasks
to Virtudesk.
HELPFUL LINKS SIZE

● USA ● English
● Canada

● Other
FEES
● Full Time: $8.60 / Hour

$1,376 / Month
● Part Time: $9.60 / Hour
$768 / Month

Focused on Payers and Providers, VistaBPO delivers results by maximizing member acquisition
and retention, risk adjustment and population health. VistaBPO achieve this through personalized
consumer engagement and comprehensive contact center solutions utilizing secure innovative
technology. Their core competencies are providing proactive solutions to the health payer and
provider industries that • Increase Member acquisition and retention • Optimize Risk adjustment •
Personalize member outreach and engagement Direct consumer engagement, although
traditionally considered costly and labor intensive has been proven to enhance member behavior
resulting in a positive impact on risk scores and plan quality.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe

● Email
● Chat

Voice Teleservices has been helping clients maximize profitability since 2005. Voice Teleservices
listen and respond to customers’ needs to help their clients better align their offerings with market
demands. They handle sales, customer service, retention, and event scheduling, and more, and
act both as consultants and a customer engagement agency. They have experience in the
business services, medical solutions, and restaurant service industries, among others, and have
served clients including: Bruegger's Bagels, Red Robin, Veggie Grill, Xerox, McKesson, and more.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Media / Telecom
● Other

At Voncore, they do not just build websites. Voncore build digital vehicles that drive your business
and your products to recognition, right through competition, and straight to success. Not only do
they build powerful vehicles to convey your message and deliver your brand straight to the
consumer, but they do it with panache and style. They deliver websites that feature both beauty
and brains, creating sites that are splendid to look at, but also intelligent in features and
functionality, being built with software innovations recognized internationally that can only come
from Voncore.
HELPFUL LINKS SIZE

● Fees
● USA ● Spanish

● Other

World Pantry is a rapidly growing San Francisco Bay Area based digital commerce company.
World Pantry are dedicated to breaking down the barriers between customers and their favorite
brands. They partner with leading companies to manage and grow their direct to consumer
e-commerce businesses including: building and managing their official e-commerce webstores;
analyzing the data to help them understand their customers; leading their online marketing;
handling customer service; and fulfilling consumer orders with same day shipping and 1-3 day
delivery.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Other ● Email
● Chat

The WorldSource team is composed of highly educated, performance driven problem solvers
meticulously trained in time and resource management. This training culminates in the delivery of
unparalleled and cost-saving results. The WorldSource specialize in billing, coding and accounts
receivable management for healthcare billing companies, hospitals and insurers with large central
business office operations.
HELPFUL LINKS SIZE

● Fees
● USA ● English
● Europe

● Email

Xpedite LLC provides comprehensive business process outsourcing (BPO) solutions to meet the
needs of a broad range of companies in many industries throughout Hawaii and the U.S.
mainland. Founded in 2013 with offices in Honolulu and Manilla, Xpedite’s cost-effective front- and
back-office office processes allow companies to concentrate on their core business and
value-added activities to boost overall profitability, freeing them from administrative, regulatory and
process-oriented tasks, many of which are not core to their actual product or service.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Healthcare /Insurance ● Chat
● Technology

Active TeleSource strives to be an invaluable partner for its clients in performing effective and
positive communications with their customers. Active TeleSource achieve this result by being
innovative, flexible, efficient, and maintaining communication with their clients throughout all
aspects of their programs. They can increase positive contact with your customer at the beginning
of the relationship and continue throughout your customer’s entire life cycle.
HELPFUL LINKS SIZE

● Fees
● USA ● English

● Media / Telecom

Atidiv is a provider of data science, product development & offshoring solutions for internet and
tech businesses. Headquartered in Chicago, Atidiv (previously LOFT Analytics) started its India
operations in 2009 and has rapidly grown to a team-size of nearly 500 employees today. Atidiv
helps businesses run better by deploying exceptional talent, process expertise and data science.
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Aventus was founded to explore the power of connection at every touchpoint of the customer
journey. Aventus are an industry-leading firm offering premium business process outsourcing.
They operate across the private and public sectors, dealing in customer engagement and
customer experience. With 750+ staff operating from 6 campuses for over 100 clients, last year
they curated the customer journey for satisfied consumers around the world.
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Axiom is stronghold back office outsourcing company with over 12 years of experience at providing
tax & accounting, back office support and software development services in domestic and
international markets. Axiom BPM now ranks among the top players in the industry. Their
company has always been driven on the core value of making YOUR business succeed through
their excellent services. At the same time, They quickly find custom-fit solutions for their client’s
business processes.
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Buwelo BPO is a Business Process Outsourcing provider of multi-channel customer experience
and back office solutions. From voice, email and chat (using AI technology) to social media and
data analytics. Buwelo BPO has the solution your company needs to scale your operation and
delight your customers with every contact. Buwelo BPO understands the anxieties of outsourcing
your companies operations and services, their transparent approach and solutions alleviate those
anxieties by providing the training, technology and talent that your business deserves!
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Call Centers of America combines highly skilled and trained subject matter experts with proven
analytics and technology to offer Specialized Agent Services. With this foundation, Call Centers of
America apply their deep understanding of agent-based solutions to provide solutions for the
fast-growing technology, healthcare, education, wireless, telecom, and cable markets. Call Centers
of America also offers business-to-business sales across section multiple verticals with a focus on
increasing our clients’ market share and improving customer relationships.
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● USA ● English
● Spanish
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Call Center India USA provide call center backoffice services and address the goals of corporate
establishments. Call Center India USA back office support services like Email support, live chat
support, Data Entry, Data Conversion, Data Processing, Form Processing, Data Capturing etc.
have been widely appreciated in all the industry verticals.
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Chinese Call Center is a business process outsourcing (BPO) firm that provides voice and
non-voice customer support services to businesses with a Chinese-speaking consumer base.
Spoken by billions of people all over the world, their company uses the Chinese language and its
varieties to bridge the lingual gap that keeps businesses from making rich connections with their
customers. Chinese Call Center provides inbound and outbound customer service via phone, live
chat, and email, so our Chinese-based solutions promise 24/7 accessibility and constant
communication between the public and your brand.
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● USA ● English
● Europe
● Asia-Pacific
● Latin America

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ClearSource at its core is a customer experience company. ClearSource help their partners
optimize the customer journey from initial acquisition to throughout the lifecycle of each customer.
Their mission is to drive customer loyalty and engagement by creating an exceptional experience
at every touchpoint. ClearSource services include outsourced customer care, technology including
artificial intelligence/machine learning, and consulting services.
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At Connectica Solutions, their main focus is to help you “Connect”. Connect with your customers,
your employees, providers and partners using the most efficient communication channels and the
latest technology to your advantage.
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● Email
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Customer Direct, founded in 1997, empowers its clients to make better business decisions. As a
natural extension of your business, Customer Direct delivers quality, customized processes to
serve your Customer Service needs. Combine that with the ability to produce revealing analytics
about your Customers, and you will be empowered to look at your business from a new
perspective.
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● USA ● English
● Asia-Pacific


Direct Interactions operate contact centers for fifty US cities including Seattle, New Orleans, Salt
Lake City, Oakland, and New York City. In addition to city government, Direct Interactions support
software users, curate social media content, and generally delight online and mobile customers.
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There’s no such thing as accidents; everything is part of a grand master plan of things. That’s how
EastWest’s journey began. EastWest started as a VOIP telco company, playing with the idea of
expanding to BPO Services. EastWest didn’t move on this idea until one single client wanted a site
visit. They were forced to have an office space to show. What started out as a pain, turned out to
be the start of something grand. From 10 people back in 2009, they have grown to over 300
people today. From one location, they have grown to 4 – 2 local and 2 international offices. From
one client to over 50, in multiple industries. No marketing, no advertising. They grew through
referral and word of mouth. Their work speaks for itself.
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At 𝐄𝐱𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐂𝐚𝐥𝐥𝐬, their goal is to make their client's life easier. - Exclusive Calls understand that
many businesses want or need to hire more staff to grow. However, they do not have the time nor
the resources to put in for what is needed to recruit and train the right employee.
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Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts
culture and employees first, because they believe that happy, fulfilled teams accomplish great
things. FPS develops comprehensive multichannel solutions for their partners to drive
breakthrough business results. With a focus on increasing customer lifetime value and reducing
acquisition costs for large brands, FPS couples the best people with their proprietary analytics and
technology to implement effective strategies so their partners can reach their full potential.
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Global Agility Solutions is a leading provider of data entry, call center and virtual workforce
services. Global Agility Solutions give you the ability to integrate domestic and offshore support
into your own organization, with a suite of ready-to-go CRM, reporting and analytics tools. Whether
you are looking for short term support, or a long term partner to manage your customers and
brands, Global has professional teams ready to integrate with yours.
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GoOutsource is a preeminent offshore outsourcing firm that superlatively furnishes Web-based
solutions inclusive of Web Designing & Outsourcing services to global clientele & organizations.
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● Canada
● Europe
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IdeasUnlimited provides 24 hour call center support services, with the outbound call center
services and inbound call center solution designed to act as a seamless extension of your
business. With customer experience overtaking price and product as the key differentiator, call
center support is at the forefront of strategic advancement, and they at IdeasUnlimited excel at
providing round the clock inbound and outbound call center services with zero downtime.
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Infinity Support Group Inc. (ISG) is a California based contact center service provider with
operations in the Philippines and Costa Rica. Infinity Support Group provide their clients with
highly customized contact center solutions that drive healthy revenue streams and ROI. Their
services include customer service, inbound and outbound sales, tier 1 and 2 tech support, lead
generation, order taking, appointment setting, virtual attendant and other back office support
services.
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Intelicare Direct is a leader in providing customer support and business “local-sourcing” for
companies looking to create an external customer service platform. Intelicare Direct provide an
array of sophisticated customer service solutions to a variety of companies, from web-based
membership companies to financial services enterprises. They pride ourselves in providing
flexible, high quality customer support solutions with an emphasis on inbound technical support
and customer service.
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iVox Solutions is a leader in the contact center industry. iVox Solutions offer a full range of
customer and technical support services. They meet client objectives with innovative strategies. At
iVox Solutions, traditional call-center functionalities are rules of the past. They’re dedicated to
transforming customer care with flexible processes. iVox Solutions promote positive client image
and add value with every interaction. Customers are pleased, and their clients benefit.
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● Other ● Voice
● Email
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Liberty Source is an onshore, socially responsible alternative to business process outsourcing
(BPO). They offer their clients a range of data sciences (including curation, extraction and market
research and insights), end to end finance and accounting, project management and industry
specific services. Liberty Source are transforming the way corporate executives engage with the
outsourcing industry and revolutionizing the career paths for military spouses and veterans. By
harnessing the power of military spouses and veterans, Liberty-Source is able to rapidly implement
powerful solutions that meet the changing needs of their clients.
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OCC is a leading provider of outsourced customer care and back-office solutions with over 1,700
workstation capacity operating on a 24/7/365 basis. OCC corporate office is located in Van Nuys,
CA and they have been in the same office space since they opened in 2000. They are a solid
company in terms of financials and reliability. As a growing provider in their industry with attractive
price offers, their focus is on delivering quality and not volume.
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PerfectQue specializes in creating Customer Experience, Back Office Operations, Technical
Support/Software Development teams for clients at its European location. PerfectQue offers both
the traditional outsourcing and Build Your own team model to its clients.
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If you’re ready for a fun environment where you’ll be on the fast-track for growth, Push Innovation
Live is the place to be. Push Innovation Live are a customer support center that specializes in
providing 24/7 domestic customer service solutions with a focus on customer retention. Their
unique approach provides the highest level of customer satisfaction while keeping industry-lowest
wait times short, refund rates low, and retention rates high for our clients.
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● N/A ● Voice
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It's time your company has a workflow management system that is intuitive, simple and clear! The
goal of Support Ninja is to take your company's entire process from answering a customer call, to
creating and managing a large number of complex projects and tasks, from communication to
completion and reporting... and distribute the tools each person involved (support techs,
management and clients) will need to get things done as efficiently and easily as possible. Let
Support Ninja help your company get the clutter out of the way so you can do what you do best for
your customers.
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● USA ● English
● Latin America

● Other ● Email
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TCS United (TCS) is a highly responsive integrated customer service organization based in
Springfield, Illinois. TCS specializes in the stellar delivery of Total Customer Solutions which help
clients bridge relationships with their customers through enhanced, unified communications.
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Teleiman offer a full range of Telemarketing and customer services, including voice and non-voice
services, tailored for various industries.
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The DNA Corporation gives some of the best training in the industry along with the highest quality
support in order to give you the best work at home experience. The DNA Corporation provide real
solutions for consumers across the globe, while also empowering the individuals working with
them to have more freedom, more control and more flexibility.
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● Technology
● Other

Got Questions?
Reach out to Chatdesk for a no-cost consultation about
Boutique BPOs, and how they might ﬁt your needs.
info@chatdesk.com
www.chatdesk.com

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Summary of Research:

Table of contents (1 - 50 employees)

365 Assistants pg 5 Telesales Services pg 39 Instaply pg 73

Advance Call pg 6 Telvista pg 40 InteleANTS pg 74

AGS Solutions pg 7 Virtual Assistant Intelifluence pg 75

Allegheny Answering We Staff Virtual pg 42 InterConnexia pg 76

Amcorro Corp pg 9 WordPro pg 43 Lennon BPO pg 77

Anonymous Assistants pg 10 123outsource pg 44 Linc builds pg 78

Arete pg 11 All USA Partners pg 45 Livego pg 79

Assistlight hire pg 12 Alphapointe pg 46 Lucrative Solutions pg 80

CallNET pg 13 Assistyou24hr pg 47 MG Global Group

CallTek Inc. pg 14 Baja Business MySource Solutions pg 82

Conch Virtual BassanTech pg 49 Optima Alliance pg 83

Cxp Solutions pg 17 Blast Sourcing pg 51 Outsourcing Finders pg 85

DHSBS pg 18 Bold Sales Professional Jobs

Edward & Willis pg 19 Caliber pg 53 Royal Call Centers pg 87

EliteWork pg 20 Call Centers 24x7 pg 54 RemSource pg 88

Erada consulting pg 21 Call Experts pg 55 Resource Fast, LLC pg 89

eTeamFusion pg 22 CBSI pg 56 Resultant CS pg 90

Emwest Global pg 23 Click And Cha pg 57 Siesta Consultants pg 91

FBT Solutions pg 24 Contact Resolution pg 58 Sincearm pg 92

FreelancerMax pg 25 Costa Rica’s Call Sonnecto pg 93

Grit Pest Process Creative World Spectrum pg 94

Heaven Essentials Customer Service Strategic Sourcing

LynnNicole CustomerHD pg 62 StaffUp pg 96

Octopus Tech pg 29 Elite Virtual Assist pg 63 Tekskills pg 97

Optima pg 30 e-Leverage pg 64 TeleRep pg 98

Palar pg 31 FarmOut2us pg 65 The Help pg 99

SellerSmile pg 32 Front Desk Helpers pg 66 VCC pg 100

SEOBAL BS pg 33 Field Service Solutions pg 67 vGofer pg 101

Stay In The Game pg 34 Fivepm pg 68 Virtual Assistant

chatdesk 2019 Boutique BPOs Guide | 1

StCl Global pg 35 FlitePoint pg 69 Virtual Assistant

Sunset HelpSquad Support Virtual Connect pg 104

Support Associates HigherRing pg 71 WorkMate pg 105

Tackle The Agenda pg 38 Hugo pg 72 Wow24-7 pg 106

Table of contents (51 - 200 employees)

247 Virtual Assistants pg 107 Satisfaction pg 130 ResolvedCX pg 153

31West Global HelpGrid pg 131 ServerPlus pg 154

Abcon pg 109 iCall Services, Inc pg 132 Synter Resource

ApexChat pg 110 i2c World pg 133 Talent BPO pg 156

Applied Perceptions pg 111 Influx pg 134 TalkAgent pg 157

Aureon pg 112 Integra Customer Taskforce pg 158

Benefit Outsourcing Integrated Management Taskhaven pg 159

Callcenterinindia pg 114 IBT pg 137 The Call Firm pg 160

Centrus Outsourcing InSO pg 138 Tonkin Corporation pg 161

CMD Outsourcing J-Curve Technologies pg 139 The SandsTeam pg 162

chatdesk 2019 Boutique BPOs Guide | 2

Complete Call Lone Star pg 141 Uassist.ME pg 164

ContactWorks pg 119 Maven Hub pg 142 USA Outsource Today pg 165

Conversational pg 120 MAX BPO pg 143 Velocitii pg 166

Data Entry Solution pg 121 Millennial Services pg 144 VirtuDesk pg 167

Driasi pg 122 Netcast BPO pg 145 VistaBPO pg 168

DTP Communications pg 123 NexRep pg 146 Voice Teleservices pg 169

E Virtual Services pg 124 North End Voncore pg 170

Emerald Contact On demand World Pantry pg 171

EnCognos pg 126 Peak Support pg 149 WorldSource team pg 172

Equinox pg 127 Peardio pg 150 Xpedite LLC pg 173

First Focus pg 128 Premiere Response pg 151

Fortuity pg 129 Quality Contact

chatdesk 2019 Boutique BPOs Guide | 3

ActiveTelesource pg 174 Customer Direct pg 184 iVox Solutions pg 194