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FINALTERM EXAMINATION
SPRING 2007 Marks: 60
MGT211 - INTRODUCTION TO BUSINESS (Session - 4 Time: 120min
)
StudentID/LoginID: ______________________________
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Monday, July 16, 2007
All questions are compulsory.

This exam consists of 15 Multiple Choice Questions (MCQs) carrying 1 mark each; 5
True/ False statements carrying 1 mark each; 5 Fill in the Blanks carrying 1 mark each;
3 Short Questions carrying 5 marks each; and 2 descriptive questions – each carrying
10 marks.
For each MCQ, read the available choices carefully and select the most appropriate
choice which you consider is the correct answer, by clicking on the appropriate check
box.
To answer fill in the blank questions, write the word which you think is the most suitable
by comprehending the whole phrase.
For a true/ false statement, recognize the concept and answer accordingly.
Remember not to spend too much time on any one objective type question since all
objective type questions carry equal marks; it is important to manage your time
according to the marks allocated to each question.
Save your answer before proceeding to the next question.
Do not click the “Finish” button while solving your paper. Once you clicked the “Finish”
button, you will not be able to access your paper again. Click it at the end of your
paper. That means you have submitted your complete paper.
A clock is given in the exam software. Software will automatically close at the end of
given time.
Use of mobile phone is strictly prohibited. Switch off your mobile phone during the
exam.
Failure to comply with the Supervisor’s directions will result in your test being
cancelled. Please comply with supervisor’s directions to avoid any unpleasant event.
For Teacher's use only

Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21 22 23 24 25 26 27 28 29 30
Marks
Question No: 1 ( Marks: 1 ) - Please choose one
When the amount of government spending exceeds the amount of revenues, the result is
called:
► Trade deficit
► Budget deficit
► Balance of payment
► Opportunity cost
What characteristic motivate a person to start his own business?
► Earning large incomes
► Being his own boss
► Challenge
► All of the given options
Firms can ensure responsibility to customers by:
► Safe manufacturing techniques
► Proper disposal of waste
► Seeking feedback about product
► Full financial disclosure
The position of “chief financial officer” is considered to be a:
► Supervisory position
► Top management position
► First-line management position

► Bottom-line position
The reinforcement theory that motivates employees by encouraging them to behave in a

manner that avoids unfavorable consequences is __________ reinforcement.
► Positive
► Neutral
► Equity
► Negative
A Rolex watch and Mercedes car are considered:
► Convenience products
► Shopping goods
► Specialty products
► Industrial products
One way to accelerate the distribution process is to make sure that it is integrated with
_______ process.
► Marketing
► Financing
► Advertising
► Production
Even a company’s product is properly produced, priced and distributed, it still needs to be:
► Manufactured
► Graded
► Promoted
► Market tested
_____________ is a management approach for an organization, centered on quality, based

on the participation of all its members and aiming at long-term success through customer
satisfaction and benefits to all members of the organization and to society.
► Total quality management
► Project management
► Personnel management
► Strategic planning
Information-systems applications, based on telecommunication technologies, that use

networks of appliances or devices to communicate information by electronic means are:
► Electronic information technologies
► Management information systems
► Information management
► Transaction processing systems
Effective marketing are intended to affect the firm’s:
► Financial leverage
► Social responsibility
► Strategic plan
► Cash inflows
Arrangement whereby selected professional providers offer services at reduced rates and
permit thorough review of their service recommendations is:
► Health maintenance organization
► Preferred provider organization
► Point-of-service
► Health Insurance
Process of conserving the firm's earning power and assets by reducing the threat of losses
due to uncontrollable events is:
► Risk Avoidance
► Risk Management
► Risk Control
► Risk Transfer
__________ requires that expenses incurred in producing revenues be deducted from the
revenue they generated during the same accounting period in order to accurately present the
profitability of a business.
► Revenue Recognition
► Full Disclosure
► Matching principle
► Solvency Ratios
According to ___________ principle, organizations should be able to retain or dismiss

employees at their discretion.
► Employment-at-Will
► Hostile work environment
► Workforce Diversity
► Knowledge Worker
Capital is the lifeblood of every business and is the most essential and important element of
business.
► True
► False
A job specification states the credentials necessary to qualify for a job.
► True
► False
Properly planned pricing that is often much more than guesswork can sink even a firm with
a good product.
► True
► False
Total quality management broadens management concern beyond the immediate product.
► True
► False
ISO 9000 is a certification program attesting to the fact that a factory, laboratory or an
office has improved its environmental performance.
► True
► False
Question No: 21 ( Marks: 1 )
A ____________ is an organization operated with the objective of making a profit from the
sale of goods or services.
The liability of each member in cooperative society is ____________ to the share capital,
which he invested.
High productivity gives a company a ____________ because its costs are lower than those
of other companies.
____________ is a movement made with a part of the body in order to express meaning or
emotion or to communicate information.
A solvency ratio that determines a firm’s credit worthiness by measuring its ability to pay
current liabilities is called ____________.
Discuss any five “rights of partners” according to Partnership Act, 1932.
Differentiate between a product line and a product mix.
Why is non-verbal communication important along with verbal communication?
“Elderly Instruments” is a company that sells musical instruments, cassettes, and CDs.
Elderly has previously used mail-order catalogs to sell its products but making changes in
the catalogs is expensive and time consuming. Now the company has listed its products on
its website so that customers can order products online. Customers can e-mail orders,
which are filled immediately. The website can be adjusted daily to change product
offerings. The website is set up so that it provides information quickly because customers
who use online services do not tolerate slow websites. The web servers provide reports to
Elderly about which products are receiving the most attention (which products receive the
most hits). Thus, Elderly is accumulating information about customer profiles and what
customers like.
Questions: (3, 4, 3)
1) Explain how technology has improved Elderly’s ability to communicate its product
offerings.
2) Explain how technology has increased the number of potential customers who may
purchase products from Elderly.
3) Explain how technology has increased Elderly’s ability to learn what its customers
want.
Discuss accounting and accounting information system. Describe the usage of accounting
information by various stakeholders of a business organization.
(5, 5)
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MIDTERM EXAMINATION
SPRING 2007 Marks: 40
MGT211 - INTRODUCTION TO BUSINESS (Session - 4 Time: 90min
)
StudentID/LoginID: ______________________________
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Thursday, April 26, 2007
All questions are compulsory.

There are ten Multiple Choice Questions (MCQs)- carrying 1 mark each; five Fill in the Blanks
statements carrying 1 mark each; three Short Questions carrying 5 marks each and; one
Descriptive Question carrying 10 marks.
You should try to complete objective type questions in 10 – 15 minutes in order to give yourself
enough time for descriptive and short questions.
You may wish to pace yourself with your own watch, but the Supervisor will be the official
timekeeper of the test.
For each MCQ, read the choices available and select the choice which you consider is the
correct answer.
Remember not to spend too much time on any one MCQ. Since all MCQs carry equal marks, it
is important to manage your time and response the test questions effectively.
Failure to comply with the Supervisor’s directions will result in your test being cancelled.
Please comply with supervisor’s directions to avoid any unpleasant event.
For Teacher's use only

Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19
Marks
Question
Marks
When entrepreneurs establish a business, they must first decide on the form of:
► Partnership
► Ownership
► Expansion
► Organization
Generally, in a limited partnership:
► All partners have limited liability.
► The partners exist for a limited time period.
► The limited partners do not participate in management of the company.
► Not more than 75 partners may invest in the company at one time.
The “leading” function of management should be conducted in a manner that is consistent with
firm’s:
► Competition
► Strategic plan
► Industry demand
► Labor union
The skills managers use to understand the relationships among the various tasks of the firm are:
► Interpersonal skills
► Technical skills
► Decision making skills
► Conceptual skills
The four functions of management:
► Must be enacted in the proper sequence
► Must be integrated
► Are stand alone, independent functions
► Can not be performed by one individual
Social interaction and acceptance by others are examples of:
► Physiological needs
► Safety needs
► Affiliation needs
► Esteem needs

When firms delegate more authority to their employees, this strategy is referred to as:
► Empowerment
► Merit system
► Hygiene theory
► Equity system
The process used to determine the tasks and the necessary credentials for a particular position is
referred to as:
► Job analysis
► Job screening
► Job evaluation
► Human resource planning
A ______ is an assignment to a higher level job with more responsibility and greater pay.
► Transfer
► Lateral assignment
► Appraisal
► Promotion
Products purchased by companies to produce other products are:

► Consumer Goods
► Industrial Goods
► Services
► Inventory
The return on investment in a firm is derived from the firm’s ability to earn _______________.
The total market value of all final goods and services produced in a country is known as
_______________.
_______________ theory of motivation holds that people evaluate their treatment by employers
relative to the treatment of others.
If a manager is having difficulties in managing his or her subordinates, _______________ would

be recommended to cope with the situation.
Redesigned conventional office space to accommodate jobs and schedules that are far less
dependent on assigned spaces and personal apparatus is called _______________.
Discuss some of the concerns an entrepreneur may have when starting a new business.
Discuss and give examples of what you believe is the most common form of business ownership in
your hometown.
Distinguish between management and leadership. Do you think a person could be an effective
manager but an ineffective leader?
Describe the tasks involved in developing a human resource plan.

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Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Monday, July 16, 2007

 All questions are compulsory.

For Teacher's use only

Question No: 1 ( Marks: 1 ) - Please choose one

Question No: 2 ( Marks: 1 ) - Please choose one

What characteristic motivate a person to start his own business?

► Earning large incomes

► Being his own boss

► All of the given options

Question No: 3 ( Marks: 1 ) - Please choose one

Firms can ensure responsibility to customers by:

► Safe manufacturing techniques

► Proper disposal of waste

► Seeking feedback about product

► Full financial disclosure

Question No: 4 ( Marks: 1 ) - Please choose one

The position of “chief financial officer” is considered to be a:

► Top management position

► First-line management position

Question No: 5 ( Marks: 1 ) - Please choose one

The reinforcement theory that motivates employees by encouraging them to behave in a

Question No: 6 ( Marks: 1 ) - Please choose one

A Rolex watch and Mercedes car are considered:

Question No: 7 ( Marks: 1 ) - Please choose one

Question No: 8 ( Marks: 1 ) - Please choose one

Question No: 9 ( Marks: 1 ) - Please choose one

_____________ is a management approach for an organization, centered on quality, based

► Total quality management

Question No: 10 ( Marks: 1 ) - Please choose one

Information-systems applications, based on telecommunication technologies, that use

► Electronic information technologies

► Management information systems

► Transaction processing systems

Question No: 11 ( Marks: 1 ) - Please choose one

Effective marketing are intended to affect the firm’s:

Question No: 12 ( Marks: 1 ) - Please choose one

► Health maintenance organization

► Preferred provider organization

Question No: 13 ( Marks: 1 ) - Please choose one

Question No: 14 ( Marks: 1 ) - Please choose one

Question No: 15 ( Marks: 1 ) - Please choose one

According to ___________ principle, organizations should be able to retain or dismiss

► Hostile work environment

Question No: 16 ( Marks: 1 ) - Please choose one

A job specification states the credentials necessary to qualify for a job.

Question No: 18 ( Marks: 1 ) - Please choose one

Question No: 19 ( Marks: 1 ) - Please choose one

Question No: 20 ( Marks: 1 ) - Please choose one

Question No: 21 ( Marks: 1 )

Question No: 22 ( Marks: 1 )

Question No: 23 ( Marks: 1 )

Question No: 25 ( Marks: 1 )

Question No: 26 ( Marks: 5 )

Discuss any five “rights of partners” according to Partnership Act, 1932.

Question No: 27 ( Marks: 5 )

Differentiate between a product line and a product mix.

Question No: 28 ( Marks: 5 )

Why is non-verbal communication important along with verbal communication?

Question No: 29 ( Marks: 10 )

Question No: 30 ( Marks: 10 )

Student Name: ______________________________

All questions are compulsory.

All questions are compulsory.