K arnataka State R oad T ransport C orporation

Best Practices
Initiat ive
Innovation
Commitment
Ja n u a r y 2 0 1 0
At the innovative forefront of Public Road Transport in India
 Best Practices
Initiative • Innovation • Commitment

Karnataka State Road Transport Corporation came into

existence in the year 1961 with a objective to provide
adequate, efficient, economic and properly co-coordinated
road transport service to the commuters.

Right from the start, KSRTC has been forward-looking and

has recognized the value of trying out new ideas. The key
to our success is “Meeting Challenges with Innovation”.
We will continue doing what we do best, making transport
public.

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 Best Practices
Initiative • Innovation • Commitment

C o n t e n t s
Infrastructure - 2-5

Te c h n i c a l - 6-7

I n f o r m a t i o n Te c h n o l o g y - 8 - 1 2

S a fe t y & S t a f f We l f a r e - 1 3 - 1 5

Environment - 16

Aw a r d s & A c c o l a d e s - 1 7 - 1 8

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 Best Practices
Initiative • Innovation • Commitment

Infrastructure P r o jects at Myso re

SCALING NEW HEIGHTS
A unique scenic splendor coupled with its religious & historical
monuments makes Mysore one of the most sought-after tourist
destinations in Karnataka. KSRTC has equipped itself to provide high
quality transport infrastructure facility. Under the Jawaharlal Nehru
National Urban Renewal Mission (Jn-NURM), state-of-the-art bus
stations and amenity centers are being built across Mysore at an
estimated cost of Rs.110.16 Cr.

IMTC Sathagalli Mysore Rural

IMTC Ilavala IMTC Kuvempunagar

Upgraded Mysore City

IMTC R.S.Naidunagar Bus Station P&T.A.C - Chamundi Hills

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 Best Practices
Initiative • Innovation • Commitment

Mu l ti M oda l Tr a n s i t C e n t e r
Committed to provide all facilities and amenities under one roof and to
encourage commuters to make use of public transport system KSRTC has
constructed a Multi Modal Transit Center, at Mysore Road, Bangalore.

This Project is the first of the four proposed satellite terminals planned around
Bangalore’s periphery in the four directions. The MMTC are envisaged to
decongest the heavy traffic at Kempe Gowda Bus Station, Bangalore.

The Corporation’s objective of encouraging commuters to make use of

public transport, decongesting traffic at Kempe Gowda Bus Station, reducing
travel time, connecting Inter & Intra City Bus Services, providing park & ride
facilities, accommodating advance reservation counters for Bus, Air and
Railway passengers, offering Pedestrian Subway for safety of commuters will
be achieved by the creation of MMTC’s.

Mid- w ay Pl a z a
To make travel a pleasurable experience, KSRTC has introduced a highway
amenity centre, “Midway Plaza” on Public–Private–Partnership (PPP)
model at ‘Maddur’ located on Bangalore – Mysore, a heavy traffic corridor.
The PPP model has been adopted with the objective of achieving Cost-
effectiveness, Higher Productivity, Accelerated Delivery and Clear Customer
Focus. Midway Plaza has achieved its objective of offering refreshment to
travelers, bringing down stress on drivers their by reducing accidents.

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 Best Practices
Initiative • Innovation • Commitment

Technical
T he f i rs t K S RT C J n NU R M Bu s in I n d ia
B L E N D O F I N N O VAT I O N
AND EXPERTISE
KSRTC is the first STU in India to induct Semi-low floor
buses under Jn-NURM (Jawaharlal Nehru National Urban
renewal Mission) scheme. The buses are designed in-house
as per the specifications and requirements, suggested by the
Ministry of Urban Development, Govt. of India. These buses
have features which are much improved over and above the
minimum requirements.

All these in-house designed buses are fitted with

ergonomically designed passenger seats, wider doors,
specially designed full length emergency door, wider window
glasses with air ventilation. The response from the traveling
public is overwhelming.

The Government of India has appreciated the design of

the bus drafted in-house by KSRTC as excellent and has
recommended other states to consider this model.

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 Best Practices
Initiative • Innovation • Commitment

Improvemen t i n We l d i n g Tech n o lo g y S h eetal Bu s

CO2 MIG (Metal Inert Gas) The premium,
“Inverter” type welding technology executive and
for construction of buses has express class
been introduced to improve the of services are
quality of welding. operated to various
destinations of inter
This technology produces neat, & intra-state.
clean, spatter free welded outer
surfaces as compared to other types of CO2 MIG welding technology. The corporation
This does not require further cleaning at the welded portion, no flux is has introduced in-
required. house designed air-conditioned Bus branded as “SHEETHAL”- ‘COMMON
MAN A/C BUS’. The common man can travel in these A/c buses by paying
It reduces the cost of welding by way of reduced material & power lesser fare than the fare of premium buses. This A/c bus is made affordable
consumption. This type of welding improves the aesthetics at the welded to the common man.
portion.

Mu l ti pl ex i n g i n b u s e s KSRTC has initiated retro fitment of multiplex wiring in

The up gradation of technology in passenger
transport buses is pre-requisite and a continuous
process. Multiplex wiring system in the buses is a
new technology introduced in India.
Jn-NURM buses. This technology helps in improving the
maintenance efficiency and easy diagnosis of problems in
the bus. The maintenance staff and the drivers are more
comfortable with the technology and it saves their time and
energy.

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 Best Practices
Initiative • Innovation • Commitment

Information Technology USHERING NEW REVOLUTION

El ec troni c T i c k e t i n g M a c h in es Web based Passenger Reservation

KSRTC is the first State Transport Undertaking in the country to have
implemented Electronic Ticketing Machines (ETM) in all the routes in place
of pre-printed tickets. The ETM equips the management to digitlize the
ticketing information, collect the MIS data for analysis of the operational
performance. These ETM’s are cost effective, time saving and accurate
devices for efficient and convenient ticketing. It enables better service and
promotes public confidence.
(KSRTC bagged the Award of Excellence in recognition of initiatives and
exemplary efforts made
towards improvement
in Urban mobility at the
“Conference & Exhibition
on Urban Mobility India –
2008” from Ministry of urban
Development Government of
India for implementation of
ETMs at Mysore City.)
System (AWATAR)
“Delivery of Passenger Reservation Services with certainty and speed
with features that act as differentiators and propellers for growth,
helping KSRTC to increase its capacity utilization and revenues.” With
this objective KSRTC established web based passenger reservation
system viz, “Any Where Any Time Advance Reservation” (AWATAR).
People across the globe can
visit www.ksrtc.in to reserve
the seats of KSRTC buses.
AWATAR, a first of its kind
by any STU in the country,
has improved efficiency,
accountability, transparency
and responsiveness.

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 Best Practices
Initiative • Innovation • Commitment

Aut omat ed E l e c t r o n i c D r i v in g Test e-Pro cu reme nt

Safe driving is the To provide a
assurance, which unified platform
any passenger for procurement
expects from a related activities
transport company. and to adopt
A rigorous driving procurement policy
test supported by of the state, KSRTC
automated electronic implemented e-
testing system procurement. It
based on digitally takes supply chain
addressable with management to next
optical sensors are level. It facilitates
adopted for the first transparency, efficiency and effectiveness in the public procurement,
time by KSRTC for testing of drivers for recruitment and avoids human builds capacities in KSRTC and supplier community, cost saving,
intervention and favoritism to any one. potential for inter-agency demand aggregation, and involves less paper
there by adopting green working.

This system ensures the reliability, accuracy, transparency, uniformity in
the selection process of the drivers. This also helps in passenger safety.
(KSRTC is honored with the award of excellence in recognition of
initiatives and exemplary efforts made towards improvement in Urban
mobility at the “Conference & Exhibition on Urban Mobility India –
2009” from Ministry of urban Development ,Government of India for
implementation of ‘Automated Electronic Driving Test System’)
Mo b ile Bo ok ing
KSRTC has launched booking of passenger tickets
through mobile phone enabled with GPRS/data
connection. Booking tickets through mobile brings
immense convenience to the commuter availing its
services. Passenger has to SMS KSRTC to 56767 to o
book tickets for bus tickets.

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 Best Practices
Initiative • Innovation • Commitment

KSRTC is honored with the award of excellence in recognition of initiatives and exemplary
efforts made towards improvement in Urban mobility at the “Conference & Exhibition
on Urban Mobility India – 2009” from Ministry of urban Development,Government of
India for implementation of ‘Automated Electronic Driving Test System.

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KSRTC bagged the Indian Express Indian Innovation
Award-2006 for successful delivery of multiple end-results
instituted by Entrepreneurial Management Processes
International, New Delhi.
Best Practices
Initiative • Innovation • Commitment
KSRTC is honored with the award of excellence in
recognition of initiatives and exemplary efforts made
towards improvement in Urban mobility at the “Conference
& Exhibition on Urban Mobility India – 2008” from
Ministry of Urban Development ,Government of India
for implementation of “ Electronic Ticketing machines in
Mysore City Buses”.
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 Best Practices
Initiative • Innovation • Commitment

O nl i ne Rec r u i t m e n t Passen g er Infor m a t ion Syst e m

KSRTC has introduced a systematic and transparent computerised
system for the recruitment of human resources. A separate web
portal www.ksrtcjobs.com has been launched for the recruitment by
facilitating e-filling of application forms in local regional language
Kannada. The paper work is totally eliminated. This initiative has
brought in the computer knowledge to the youths of the rural
population in the state. This move is appreciated by large segment
of the public in the state.

Passenger information and bus related Intelligent Transport System

based on GPS/GPRS is being introduced in Mysore city.

The system provides the information about bus movement and facilitates
commuter to access real time information about travel, arrival &departure
time, alighting place and bus frequency etc. During emergency and
accidents, immediately communication is made to the control room.

KSRTC is planning to implement this system in its entire fleet under

the Global Environment Facility (GEF) scheme of the World Bank and
Sustainable Urban Transport Programme of the Ministry of Urban
Development, Govt. of India.

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 Best Practices
Initiative • Innovation • Commitment

Safety & Staff Welfare WE CARE…WE SHARE

K SRTC P as s e n g e r s A R F Tr ust Emerg en cy Do or

The Accident Relief Fund is Passenger’s safety is a prime concern
established to insure passengers for KSRTC. To ensure quick & easy exit
travelling in KSRTC buses and also to o in case of emergencies, the emergency
provide emergency monetary relief to door in buses plays a vital role. In this
the dependents of the deceased in the e direction, KSRTC has come out with a
accidents. An ex-gratia of Rs.50,000/-/-- new type of in-house designed
will be given as a immediate relief
full length emergency door with pseudo
amount and an assured sum of
steps.
Rs.2.50 lakhs will be paid to the dependents of the deceased. This
unique practice, first by KSRTC is its commitment to the society.
The steps provided behind the door are
KSRTC has indigenously designed and developed a state-of-the-art visible only when the emergency door
‘Accident Rescue Wagon’ fully equipped with modern medical system to is in open condition. The passengers
render the first aid and resuscitate the victims within the golden hour and can easily step down from the bus using
ensure safe transportation to the nearest hospital. the pseudo steps. The initiative is well
The Ambulance Wagon strategically located on the highways in the state received and widely appreciated by the
of Karnataka. EMERGENCY HELPLINE – ‘1062’ passengers.

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 Best Practices
Initiative • Innovation • Commitment

Central i s ed C o n t r o l R o o m K S RT C Emp loye e s Fa m ily We lfa r e

Initiative is to monitor and manage security and traffic related activities of
the KSRTC from a designated centralized Control Room on day to day
basis.
S ch eme
Information on various issues which affect the bus operations viz.,
Accidents, break downs, Union activities, strikes, agitations, dharna’s are
received at this centre. The information so received is passed on to the
concerned field level officers for quick action.

An optional & voluntary insurance scheme has been introduced to help

the family of the employees even after his death.

For this purpose, the Employee Family Welfare Fund has been
constituted in which each willing employee contributes Rs.100- per
month, and the employer contribution is Rs.50/- per month. The family will
get an assured sum of Rs.3 lakh in case of death of an employee.

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 Best Practices
Initiative • Innovation • Commitment

Preventi ve M e d i c i n e & H e alth y Wo rkp lace A lc ohol Pr e ve nt ion

Li fe S t y l e C l i n i c Pro g ramme an d Act ivit y
This unique preventive vigilance programme has been designed to
implement an Anti-Alcohol Policy in the public transport organization.
The International Labour Organization has provided the technical expertise
for this programme. KSRTC formulated this programme as a staff welfare
policy to reach out to the staff in an atmosphere where tough measures were
being taken to contain the indiscipline.
A De-addiction Unit ‘Chetana Kendra’ has been started at Corporations’
hospital. It has helped to win over the workers and their family from the awful
practice of alcohol addiction.

KSRTC has established a programme ‘Preventive Medicine & Healthy

Life Style Clinic’ to conduct medical test to the staff at corporation’s
hospital at Jayanagr, Bangalore. This programme is organised by a tri-
sector body consisting of (a) KSRTC (b)The Common Wealth Association
for Mental Handicap & Developmental Disabilities (c) World Health
Organisation.

This initiative is a part of the drive to spread the practice of Preventive

Medicine which emphasizes for a regular medical checkup and
counseling to the employees for adopting healthy life styles.

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 Best Practices
Initiative • Innovation • Commitment

Environment CLEAN & GREEN

Bio- Di es el & E t h a n o l b l e n d s Water C o n ser va t ion Init ia t ive s

• KSRTC has introduced Bus-washing needs are met through recycling/ effluent –treatment plants as
Enerdiesel, a patented part of its water conservation initiative. Rainwater harvesting, Water auditing
technological blend of pollutant- & softening systems are also in place towards water conservation efforts.

I n n o v ativ e tria ls
free ethanol and high-speed
diesel into buses. It has stability
to improve lubricity up to 40%,
maintains engine performance & The pilot trials of water induction, Hydrogen induction, Ethanol with water
fuel economy, and piston groove improvement has been carriedout.

A ffo restation
• Bio-Diesel: Corporation
has also introduced yet another
toxic emission-reducing fuel extracted from the seeds of the indigenous

•
tree Pongamia pinnata for producing bio diesel at one of the depot.
Solar and Hybrid power using Wind hybrids are on pilot operations at A ctiv ities
three units including the corporate offices. The fuel pumping is also A massive Afforestation
Carried out through solar Pumping device in one depot. programme has been taken-up
• LED (Light Emitting Diodes) are fitted for building application and busses and over 3.5 lakh saplings have
on pilot basis. been planted in KSRTC’s lands.

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 Best Practices
Initiative • Innovation • Commitment

Awards & Accolades

KSRTC has won number of prestigious international, national and
state awards for its impeccable performance.

1. Union Transport Minister’s Trophy for the lowest Accident Record - 1998-
2001.
2. Parisara Award by Govt. of Karnataka-2001.
3. IRTE Prince Michael International Road safety Award -2002 .
4. Safety Award by Chartered Institute of Logistics & Transport 2001-2002.
5. Petroleum Conservation Research Association Award - 2001-02 & 2002-
03.
6. Golden peacock Environment Management Award – 2003.
7. Golden peacock Eco Innovation Award -2004.
8. Prestigious Runner-up Award from PCRA for best improvement in HSD
KMPL during -2001-02.
Appreciation
9. Winner for the best improvement in HSD KMPL during- 2002-03 & 2003-
letter recieved
04.
from the
10. OSHMS 18001,ISO 14001 & 9001 certification for conformance towards
Ministry
occupational health & safety management system standard.
of Urban
11. Safety innovation Award by Institute of Engineers, New Delhi-2006.
Development, 12. Dubai Best Practices Award by Dubai Municipality for environment
Govt. of India. Management through multi pronged strategy-India -2006

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 Best Practices
Initiative • Innovation • Commitment

Prestigious
awards

13. The Indian Express Indian Innovation Award-2006 for successful delivery of multiple
end-results instituted by Entrepreneurial Management Processes International, New
Delhi. Former President Dr. A.P.J. Abdul Kalam presented the gold trophy to KSRTC
for its innovative actions.
14. The award of excellence in recognition of initiatives and exemplary efforts made
towards improvement in Urban mobility at the “Conference & Exhibition on Urban
Mobility India – 2008” from Ministry of Urban Development ,Government of India for
implementation of “ Electronic Ticketing Machines in Mysore City Buses”
15. The award of excellence in recognition of initiatives and exemplary efforts made
towards improvement in Urban mobility at the “Conference & Exhibition on Urban
Mobility India – 2009” from Ministry of urban Development ,Government of India for
implementation of ‘Automated Electronic Driving Test System.

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A Commitment
towards society
• For students: Free passes to
students up to 7th standard and
25% concession to girl students
up to 10th standard.
• Senior citizens: 25% discount
and 2 seats reserved for senior
citizens.
• Monthly passes: Public passes
to travel up to 150 km with 50%
discounted fares.
• Integrated daily passes: Travel
in KSRTC buses up to Bangalore
on KSRTC/ BMTC integrated daily
passes and travel free in BMTC
buses in Bangalore on that day.
Best Practices
Initiative • Innovation • Commitment
• Free travel facility: Freedom
fighters,olympics, para olympics
and Arjuna award winners, totally
blind persons within the state.
• Other : Concessional travel facility
to the physically challenged.
Passes to working journalists,
etc.,
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Providing for today,
Planning for tommorow
Karnataka State Road Transport Corporation
Sarige Bhavana, K.H. Road, Shanti Nagar,
Bangalore-560 027
Phone: +91 80 222 1321, Fax: +91 80 2222 6323
Website: www.ksrtc.in