Escolar Documentos
Profissional Documentos
Cultura Documentos
Simon Ayo Adekunle, Jones O. Ejechi, (2018) "Modelling repurchase intention among
smartphones users in Nigeria", Journal of Modelling in Management, Vol. 13 Issue: 4,
Margaretha Ardhani (2008) “Customer Satisfaction Pengaruhnya Terhadap Brand Preference Dan
Repurchase Intention Private Brand” Jurnal Riset Ekonomi dan Bisnis Vol .8 No. 2
September 2008
Ayu S, Imam S, Edy Y, (2014) “Pengaruh Customer Experience Terhadap Repurchase Intention
(Niat Membeli Ulang) (Survei pada Konsumen KFC Di Lingkungan Warga RW 3 Desa
Kandangrejo, Kedungpring, Lamongan) Jurnal Administrasi Bisnis (JAB)|Vol. 16 No. 1
November2014.
Danis Imam Bachtiar, (2011) “Analisa Faktor-faktor yang mempegaruhi kepuasan Mahasiswa
dalam Memilih Politeknik Sawunggalih Aji Purworejo” Dinamika Sosial Ekonomi
Volume 7 Nomor 1 Edisi Mei 2011.
Pierre Chandon, Vicki G. Morwitz, Werner J. Reinartz “Do Intentions Really Predict Behavior?
Self-Generated Validity Effects in Survey Research” Article in Journal of Marketing ·
April 2005 DOI: 10.1509/jmkg.69.2.1.6075
Mohd Rosli (2012) “Competitive Strategy of Malaysian Small and Medium Enterprises: An
Exploratory Investigation” American International Journal of Contemporary Research
Vol. 2 No. 1; January 2012.
Dwi A.A, Sunarti (2017) “Pengaruh kualitas Pelayanan Terhadap Kepuasan Konsumen (Survei
pada Konsumen The Little A Coffee Shop Sidoarjo)” Jurnal Administrasi Bisnis
(JAB)|Vol.51No.2Oktober2017| .
Goh, et al. (2016) “Determinants of Smartphone Repeat Purchase Intention among Malaysians: A
Moderation Role of Social Influence and a Mediating Effect of Consumer Satisfaction”
International Review of Management and Marketing, 2016, 6(4), 993-1004.
Robert M.Grant (1996) “Toward A Knowledge-Based Theory Of The Firm” Strategic
Management Journal, Vol. 17(Winter Special Issue), 109-122 (1996)
Lloyd C. Harris Mark M.H. Goode, (2010),"Online servicescapes, trust, and purchase intentions",
Journal of Services Marketing, Vol. 24 Iss 3 pp. 230 – 243.
Huang, Ping Dong, Anirban Mukhophaday (2014) “Proud to Belong or Proudly Different? Lay
Theories Determine Contrasting Effects of Incidental Pride on Uniqueness Seeking”
JOURNAL OF CONSUMER RESEARCH, INC. Vol. 41 October 2014 All rights
reserved. 0093-5301/2014/4103-0008$10.00. DOI: 10.1086/677225
Jessica L, et al. (2010) “A Naturalist’s View of Pride” Emotion Review (2010) 1–15 © 2010 SAGE
Publications and The International Society for Research on Emotion ISSN 1754-0739 DOI:
10.1177/1754073909354627
Joseph Robert Daniel (2018) “Kebanggaan dalam Konsumsi: Natur, Peran dan Implikasinya bagi
Praktik Pemasaran” Institute Of Resource Governance and Social Change.
Justin Paul, Arun Mittal, Garima Srivastav, (2016) "Impact of service quality on customer
satisfaction in private and public sector banks", International Journal of Bank Marketing,
Vol. 34 Issue: 5, pp.606-622
Muahmmad Kashif, Sharifah Suzana Wan Shukran, Mohsin Abdul Rehman, Syamsulang
Sarifuddin, (2015) "Customer satisfaction and loyalty in Malaysian Islamic banks:a
PAKSERV investigation", International Journal of Bank Marketing, Vol. 33 Issue: 1,
pp.23-40
Gurjeet Kaur, Tahira Khanam Quareshi, (2015) "Factors obstructing intentions to trust and
purchase products online", Asia Pacific Journal of Marketing and Logistics, Vol. 27 Issue:
5, pp.758-783
Vishal Lala, Goutam Chakraborty, (2015) "Impact of consumers’ effort investments on buying
decisions", Journal of Consumer Marketing, Vol. 32 Issue: 2, pp.61-70,
Luciano Munari, Federica Ielasi, Luisa Bajetta, (2013) "Customer satisfaction management in
Italian banks", Qualitative Research in Financial Markets, Vol. 5 Issue: 2, pp.139-160
McFerran et al. (2014) “Evidence for two facets of pride in consumption: Findings from luxury
brands” Journal of Consumer Psychology 24, 4 (2014) 455–471
Ekawati et al. (2014) “Pengaruh Electronic Word Of Mouth Terhadap Pengetahuan Konsumen
Serta Dampaknya Pada Keputusan Pembelian (Survei Pada Followers Account Twitter
@WRPdiet)” Jurnal Administrasi Bisnis (JAB)|Vol. 14 No. 2 September 2014
Doina Olaru, Sharon Purchase, Nathan Peterson, (2008) "From customer value to repurchase
intentions and recommendations", Journal of Business & Industrial Marketing, Vol. 23
Issue: 8, pp.554-565,
Adedapo Adewunmi Oluwatayo, Eziyi Ibem, Dolapo Amole, (2014) "Satisfaction of first-time
residential clients with architectural services", Journal of Engineering, Design and
Technology, Vol. 12 Issue: 3, pp.316-335
Ramli Akbar Alamsyah (2016) “Pengaruh Kepuasan dan Kepercayaan Pelanggan Terhadap Niat
Pembelian Ulang Di Toko Online” Department Of Management FEB UMM.
Hurriyati, Ratih (2005) “Bauran Pemasaran dan Loyalitas Konsumen, Bandung : CV Alfabeta
Wijaya, Djalali, Sofiah. (2015) “Gaya Hidup Brand Minded dan Intensi Membeli Produk Fashion
Tiruan Bermerk Eksklusif Pada Remaja Putri” Persona, Jurnal Psikologi Indonesia
Mei2015, Vol.4, No.02, hal111-126
Septifani, Achmadi, Santoso. (2014) “Pengaruh Green Marketing, Pengetahuan dan Minat
Membeli terhadap Keputusan Pembelian” Jurnal Manajemen Teknologi Vol.13 | No.2 |
2014
Timothy L. Keiningham, Lerzan Aksoy, Edward C. Malthouse, Bart Lariviere, Alexander Buoye,
(2014) "The cumulative effect of satisfaction with discrete transactions on share of wallet",
Journal of Service Management, Vol. 25 Issue: 3, pp.310-333,
Trisno Musanto. (2004) “Faktor-Faktor Kepuasan Pelanggan dan Loyalitas Pelanggan: Studi
Kasus pada CV. Sarana Media Advertising Surabaya” Jurnal Manajemen &
Kewirausahaan Vol. 6, No. 2, September 2004: 123 - 136
Trisnawati, Suroso, Kumorohadi (2012) “Analisi Faktor-faktor Kunci Dari Niat Pembelian
Kembali Secara Online (Study Kasus Pada Konsumen Fesh Shop)” Jurnal Bisnis dan
Ekonomi (JBE), September 2012, Hal. 126 – 141 Vol. 19, No. 2 ISSN: 1412-3126
Williams, DeSteno. (2008) “Pride and Perseverance: The Motivational Role of Pride” Journal of
Personality and Social Psychology Copyright 2008 by the American Psychological
Association 2008, Vol. 94, No. 6, 1007–1017
ZeithamI et al. (1996) “The Behavioral Consequences of Service Quality” Journal of Marketing
Vol. 60 (April 1996), 31-46
Panjaitan, Yuliati. (2016) “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada
Cabang Bandung” DeReMa Jurnal Manajemen Vol. 11 No. 2, September 2016
Calvo-Porral, Lévy-Mangin. (2016) “The influence of switching costs and satisfaction on loyalty
towards smartphone service providers” Int. J. Mobile Communications, Vol. 14, No. 4,
2016.
Akrivou, K. (2013). Differentiation and Integration in Adult Development: The Influence of Self
Complexity and Integrative Learning on Self Integration. Disertasi Doctor of Philosophy
pada Departemen Perilaku Organisasi Case Western Reserve University: diterbitkan oleh
ProQuest.
Anholt, Simon. 2003. Brand New Justice: Branding Places and Products Help the Developing
World. London: Elsevier.
Arnould, Eric., Linda Price dan George Zinkhan. 2002. 1st edition. Consumers. New York:
Mc.Graw-Hill, Inc.