Project: HR Function in a Select Organization

The objective of this project is to examine the present status of human resource function in a select
organization and the challenges faced by the organization in the major functional areas of HRM. You
may carry out this project in the organization where you are working. A questionnaire is enclosed
(Appendix 1) to the course outline that may help you in data collection. Please note that simply filling the
questionnaire does not serve the purpose of the study. The data should be analyzed qualitatively and
quantitatively and conclusions should be drawn.

The deadline for uploading the soft copy of the project along with the filled in questionnaire in
th
AIS is 8 November.2010.

Wish You a Great Success….!!!

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 Appendix 1

Human Resource Management Practices in a Select Organization

Introductory information:

1. Name of the organization (optional):

 Nomura Holdings (Nomura Services India Private Limited)

2. Year of inception:

 1925 (India entity – Lehman Infrastructure acquired by Nomura in Sep 2008)

3. Ownership of the organization (Please tick the appropriate):

 Private sector

4 Locations of business:

 Multi location

5. Nature of Business (tick the appropriate):

 Banking & Financial Services

6. Total number of employees (Headcount) of the organization in your present location (please tick the
appropriate)

 20, 000 and above

7. HR Department
1. Year of inception of HR department: 2008 (Nomura Services India Private Limited)
2. The designation of present head of the HR department : Senior Managing Director
3. The location of HR department in the organizational set-up: a department in a division
4. Number of employees in HR department.

Category Number of
employees
Managerial 5

Supervisory 3

Clerical 4

Others 4

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 8. Please give the following information regarding the managerial cadre employees of HR department?

Designation Qualifications Mode of Experience in years) Functions

Entry* HR Non HR
Exp. exp.
1

*Direct recruitment/transfer/promotion

9. Does the company have a formal policy and procedure for aligning HR practices with the strategic goals of
the organization? YES
10. If yes, how often do you undertake this process?

11. How do you undertake this process and who are involved in this?

Human Resource Planning

1. Does the organization undertake human resource planning? YES
2. If yes: both

3. What are the reasons for manpower demand?

a. Long-term strategic plans
b. Immediate business goals
c. Employee quits
d. Expansion of operations

4. Presently your organization is: optimally staffed

5. Please state reasons in either case

6. What are the problems the organization faces with respect to human resource planning?

7. Mention the measures taken to address the problems

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Recruitment & Selection
1. Please state the overall recruitment and selection policy of the organization?

Recruitment at the Nomura group reflects the diversity of the financial services business. It provides
candidates with a sound understanding of its businesses and what to expect when working with the
company. In its hiring decisions, Nomura places priority on applicants' potential as well as their current
abilities. At Nomura Securities Co., Ltd., for example, new graduates are hired as whole area employees,
specific area employees, financial advisors or specified employees, thereby supporting individual work
styles. In the same way, mid-career hires are employed as needed by individual business departments as
whole area employees, specific area employees, financial advisors, specialist employees or specified
employees.

2. The sources of candidates at various levels

Level Campus Employment Advertisement Placement Internet Internal Networking Others
Exchange Agencies & Referrals (specify)

Managerial

Supervisory

Associates
and staff

Others ( pl.
Specify)

3. Please mention the steps in the process of selection of employees at different levels.

 Preliminary Interview

 Selection Tests

 Employment Interview

 Reference and Background Analysis

 Physical Examination

 Job Offer

 Employment Contract

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4. Please indicate the priority of methods used for different levels

Level Technical Psychological Interviews Reference Others(Please Specify)

Testing Testing Checks

Managerial

Supervisory

Associates and
staff

Others(pl.
specify)

5 What is the final criterion for selection? Choose all the criteria and indicate the order of important for each – 1 is
most important; 10 is least important.

Ranking
M S A&S Selection Criterion
O

Lowest price (salary demanded)

Knowledge about the local culture and environment
Functional competence
Previous experience with a similar organization
Best fit between the person and the job
Best fit between the person and the organization culture
Ability to learn
Potential of the person to take up responsible position in future
Attitude of the persons
Others (please specify)
M = Managerial, S = Supervisory, A&S= Associates and staff, O = Others

6. Do you link selection process to the overall business strategy? YES/ NO

7. If yes, Please mention the linkage

8. What are the major challenges faced by the organization with respect to recruitment and selection

9. Mention the measures taken by the organization to address these challenges

Orientation
1. Does the organization have orientation programs for the new employees? YES/ NO

2. If yes, please mention the length of the program for different cadres of employees

Category Duration
Managerial

Supervisory

Associates and staff

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Others ( pl. specify)

3. Does the organization link the orientation program with the overall business strategy? YES/NO
4. If yes, please briefly explain

Training and Development

1. Methods and procedures of assessing the training needs of employees

2. Nomination policy for internal and external training programs

3. Training facilities available in the organization

4. Training days for different carders of employees as per the policy of the company

5. Training budget for the last year

6. The levels of evaluation and procedure adopted to evaluate training

7. Does your organization link employee training to the overall business strategy?
YES / NO

8. What are the major challenges faced by the organization with respect to training and development

9. Mention the measures taken by the organization to address these challenges

Career Development and Performance Appraisal

1. Does the organization have a career planning for your employees?
YES /NO
2. If yes, please explain it briefly.
3. Does your organization link career development of employees to the overall business strategy?
YES / NO
4. If yes, please explain in brief

5. What are the major challenges faced by the organization with respect to career development

6. Mention the measures taken by the organization to address these challenges

7. Periodicity of performance appraisal: Once in a year/ twice a year/ others (please specify)

8. Who does the appraisal; immediate boss & head of the department/ any other (please specify)

9. Briefly describe the Method of appraisal

10. Applications of performance appraisal: a) promotions b) transfers c) training needs

d) pay increase e)discipline f) others ( pl specify)
11. What are the major challenges faced by the organization with respect to performance appraisal

12. Mention the measures taken by the organization to address these challenges

13. Does the organization have mentoring and coaching programs? YES/NO
14. If yes. Please explain the process
15. Does the organization link these systems with overall business strategy? YES /NO

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16. If yes, please explain the process in brief

Employee compensation
1. Methods of salary determination

Category Method
Managerial

Supervisory

Associates and staff

Others

2 Does the organization have the schemes of pay for performance? YES /NO

3. If yes, please give the details

4. Salary Range or average cost to the company per annum

Category Average
Managerial

Supervisory

Associates and staff

Others

5. Please give the list of employee benefits

6 Does the organization link the employee compensation system with overall business strategy? YES/NO

7. If yes, please briefly explain

8 What are the major challenges faced by the organization with respect to employee compensation

9 Mention the measures taken by the organization to address these challenges

Employee Relations

1. Please mention major areas of employee grievances in your organization

Category Areas of grievances

Managerial

Supervisory

Associates and
staff

Others

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2 Which category of employees raises more number of grievances?

3. Please briefly explain the procedure of redressing employee grievances in your organization

4. Please mention the major nature of misconducts committed by employees

Category Nature of misconduct

Managerial

Supervisory

Associates
and staff

Others ( pl.
specify )

5 Which category of employees involve in more incidents of misconducts?

6 Briefly explain how you manage employee discipline

7. Extent of Unionization among employees

8 What is the present rate of employee absenteeism?

9. Please indicate the measures adopted to reduce the rate of absenteeism

10. What is the present rate of employee quits?

11 Please indicate the measures adopted by the organization for employee retention

12. Does the organization have a practice of conducting exit interviews? YES

13. Does the organization link the employee relations with overall business strategy? YES/NO

14. If yes, please briefly mention

Out sourcing of HR Services

1. Please mention the HR services that are outsourced by your organization

HR Service Agency Reasons

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10.2 Does the organization provide HR services to other organizations? NO

10.3 If yes, please give the details