TEST ID: 503

ESE- 2020 (Prelims) - Offline Test Series Test- 6

GENERAL STUDIES AND ENGINEERING APTITUDE
SUBJECT: STANDARDS AND QUALITY PRACTICES IN PRODUCTION,
CONSTRUCTION, MAINTENANCE AND SERVICES
SOLUTIONS

01. Ans: (c) All the 3 parameters decide OEE i.e.,

Sol: AGMARK is the governing body for capacity of system.
agricultural and dairy products to be sold in
India. 08. Ans: (b)
Sol: Safety is not part of 5s.
02. Ans: (b)
Sol: Indian Standards Institute will cover codes 09. Ans: (a)
for fire extinguisher ness. Sol: Minimizing searching and identification of
capacity losses are part of 5s. Safety is not
03. Ans: (a) related to 5s.
Sol: ISI will take care of any type of meat to be
sold in India. 10. Ans: (a)
Sol: Breakdowns and changeover are availability
04. Ans: (d) losses whereas defects are yield losses.
Sol: The examples lead to minor or small stops in
process. Therefore, all are performance 11. Ans: (a)
losses. Sol: TQM is based on top down approach i.e.,
management is mainly responsible for
05. Ans: (b) quality.
Sol: Reduced speed is performance loss.
12. Ans: (d)
06. Ans: (b) Sol: Management is mainly responsible for
Sol: Defects are yield losses. Idling & Speed quality i.e., top down approach is the
losses are performance losses. principle of TQM.

07. Ans: (d) 13. Ans: (d)

Sol: Availability is the fraction of time machine Sol: Only through active participation in the
is in working condition. audit can top management acquire the
Performance is the ratio of actual speed and necessary insight into the problems of firm.
theoretical speed. Yield is the fraction of Remaining two statements are correct from
output which is defect free. common sense point of view.
ACE Engineering Academy Hyderabad|Delhi|Bhopal|Pune|Bhubaneswar|Lucknow|Patna|Bengaluru|Chennai|Vijayawada|Vizag|Tirupati|Kukatpally|Kolkata|Ahmedabad | Kothapet
 :2: General Studies & Engineering Aptitude

ACE Engineering Academy Hyderabad|Delhi|Bhopal|Pune|Bhubaneswar|Lucknow|Patna|Bengaluru|Chennai|Vijayawada|Vizag|Tirupati|Kukatpally|Kolkata|Ahmedabad | Kothapet

 :3: ESE - 2020 (Prelims) Offline Test Series

14. Ans: (d) 8  60 min

Sol: It is Europe’s most prestigious award for Actual cycle time =
x units
organisational excellence which is given
Theoretical cycle time = 6 min/unit
annually by EFQM.
6 6x
Performance = =
 60  8  60
15. Ans: (c) 8  
Sol: If top management is involved in quality  x 
audit as part of TQM, they will ask 57
Yield =
questions of (a), (b) and (d). (c) is not x
relavent question in audit. 6x 57
OEE = 0.9   = 64%
8  60 x
16. Ans: (c)
Sol: Company needs to improve in order to 22. Ans: (c)
survive in stiff competition. Sol: It is developed by Japanese Union of
Therefore, need for improvement is Scientists and Engineers (JUSE).
something no one will question.
23. Ans: (d)
17. Ans: (d) Sol: It is given by NIST. ASQ assist in
Sol: Principle of benchmarking is to match with administering it. The award is given in all
competitor or to perform/beat competitor but six categories.
not to bring down.
24. Ans: (b)
18. Ans: (d) Sol: According to construction quality
Sol: Internal benchmarking is comparing assessment system (CONQUAS) highest
yourself with departments and divisions in weightage is given to architecture (around
the same organisation. 50%) in case of commercial buildings.
Functional benchmarking is based on the
functions which the firm concerned is 25. Ans: (d)
especially noted for. Sol: All the factors indicate directional failure of
management. They ultimately result in low
19. Ans: (d) productivity of the firm.
Sol: 1 is internal customer while 2 and 3 are
external customers.
26. Ans: (b)
20. Ans: (b) Sol: Shortage of tools and materials is poor
Sol: Team involved in QFD is cross functional. planning (pre work preparation) of
That is members are from different supervisor. It is not a factor which
department. demotivates employees.

21. Ans: (c) 27. Ans: (a)

Sol: Availability = 90% or 0.9 Sol: According to customer point of view is what
(∵ downtime is 10%) SERVQUAL is based on. Therefore,
Total output = x (say) customer can’t be found fault with.

ACE Engineering Academy Hyderabad|Delhi|Bhopal|Pune|Bhubaneswar|Lucknow|Patna|Bengaluru|Chennai|Vijayawada|Vizag|Tirupati|Kukatpally|Kolkata|Ahmedabad | Kothapet

 :4: General Studies & Engineering Aptitude

ACE Engineering Academy Hyderabad|Delhi|Bhopal|Pune|Bhubaneswar|Lucknow|Patna|Bengaluru|Chennai|Vijayawada|Vizag|Tirupati|Kukatpally|Kolkata|Ahmedabad | Kothapet

 :5: ESE - 2020 (Prelims) Offline Test Series

28. Ans: (c) It ignores other areas. Therefore, it is not

Sol: For emerging technologies cost of non- comprehensive. There is no 4th party audit.
conformance (bad quality) will be very high
for low level of quality i.e., it will be very 36. Ans: (c)
steep. Therefore, optimum level of quality is Sol: Prediction and detection are both aspects of
at 100%. POKA-YOKE.

29. Ans: (a) 37. Ans: (d)

Sol: Reliability in series is less than minimum Sol: POKA-YOKE reduces defects and therefore
reliability of its equipment. reduced buffer stock. Increased quality will
increase reputation of the firm.
R1 0.7 R2
38. Ans: (c)
Rseries < 0.7 Sol: Training minimizes failure. Reinspection is
done because the product failed in the first
30. Ans: (d) inspection.
Sol: In case of perishable items, FIFO is
implemented. It aims in zero searching. 39. Ans: (b)
When things are properly arranged it saves Sol: Instituting leadership is one of the 14 points
floor space. for company's transformation.

31. Ans: (c) 40. Ans: (a)

Sol: Inspection is an appraisal cost, but Sol: By cleaning well arranging the workplace,
reinspection is done because the product it gives opportunity to identify (potential)
must have failed in the first inspection. It is losses. Proper arranging the workplace will
obviously internal failure. also eliminate searching.

32. Ans: (b) 41. Ans: (c)

Sol: The producer wants inhous inspection just to Sol: Part of 5s i.e., seiso deals with
make sure the probability for failing at housekeeping, but 5s is much more than
external customer is low. that. It minimizes searching. It is an aiding
tool inorder to improve OEE of a machine.
33. Ans: (c)
Sol: The objective of prevention is to reduce any 42. Ans: (a)
type of failure. Sol: Since, operator is not sure about alignment,
an unit is made to cross check. If setting is
34. Ans: (c) not done accurately the unit will be
Sol: If the internal audit is successful confidence defective.
of the management will be high.
Impact of a department on other departments 43. Ans: (a)
can also be known. Sol: Only through active participation in the
quality audit can top management acquired
35. Ans: (b) necessary insight into problems the firm has
Sol: The main emphasis in second party audit is had in realising the quality plan.
normally on areas of the auditee's business.
ACE Engineering Academy Hyderabad|Delhi|Bhopal|Pune|Bhubaneswar|Lucknow|Patna|Bengaluru|Chennai|Vijayawada|Vizag|Tirupati|Kukatpally|Kolkata|Ahmedabad | Kothapet
 :6: General Studies & Engineering Aptitude

ACE Engineering Academy Hyderabad|Delhi|Bhopal|Pune|Bhubaneswar|Lucknow|Patna|Bengaluru|Chennai|Vijayawada|Vizag|Tirupati|Kukatpally|Kolkata|Ahmedabad | Kothapet

 :7: ESE - 2020 (Prelims) Offline Test Series

44. Ans: (a) 47. Ans: (a)

Sol: Quality process starts with measurements. Sol:
Cost
Improvement is a change. Before, you start Total cost
to change anything, find out where you are Cost of of quality
now and it has to be based on facts. One of bad quality
the fact is customer experience.

45. Ans: (a)

Sol: Service gaps will reduce result when Cost of
compared to customer expectations good quality
Level of
∵ Value = Result – Expectation quality
0% 100%
Reduced result will make the customer value
negative. 48. Ans: (a)
Sol: OEE losses once identified, they can be
46. Ans: (a) removed by using KAIZEN & POKA-
Sol: Communication (language) is common YOKE. Also 5s aims to minimize searching.
parameter to both assurance and empathy.
If the communication is very good, more 49. Ans: (a)
score is given to both else less score is given Sol: loss = kd2
to both. where, d = deviation from target value.
Though deviation is technical its impact on
monetory loss makes it easy to understand.

50. Ans: (d)

Sol: Zero Defect Theory conditions worker to
take interest in everything he/she does.
It is quest for perfection. It doesn't mean that
if zero defects is not achieved then the
process is inefficient.

ACE Engineering Academy Hyderabad|Delhi|Bhopal|Pune|Bhubaneswar|Lucknow|Patna|Bengaluru|Chennai|Vijayawada|Vizag|Tirupati|Kukatpally|Kolkata|Ahmedabad | Kothapet