Scarborough

Agenda Item 1
TECHNICAL SERVICES, HIGHWAYS

AND TRANSPORT, ENVIRONMENT,
PROJECTS MANAGEMENT AND
COASTAL AND FLOOD DEFENCES
PORTFOLIO
TO BE HELD ON
15 OCTOBER 2010
Key Decision NO
Cabinet Portfolio Cllr A Backhouse

Holder
Date of Decision/ 15 October 2010
Corporate Priority: Referral to O&S
Improving the performance of Deadline for call-in 20 October 2010
our services and ensuring they 5.00pm
provide value for money Implementation 21 October 2010
Date (if no call-in)
REPORT OF THE HEAD OF TECHNICAL SERVICES – 10/588
WARDS AFFECTED: ALL
SUBJECT: PARKING SERVICES ANNUAL REPORT – 2009/10
RECOMMENDATION (S):
To receive and approve for publication the annual report on the performance of the
Council’s parking operation.
REASON FOR RECOMMENDATION (S):

In order to comply with statutory requirements in relation to reporting of the
performance of the car parking operation.
HIGHLIGHTED RISKS:
Failure to provide an annual report would mean that the Council is not complying
with the requirements as laid down in Part 6 of the Traffic Management Act 2004
with regards to annual reports.
1. INTRODUCTION
1.1 The Council is required to report annually to the Department for Transport
(DfT) on enforcement statistics. This report provides an overview of the
10/588
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performance of the service. Under the terms of the Statutory Instrument, the
Council is required to report annually to the DfT on enforcement statistics.
This report provides an overview of the performance of the service for the
year to the 31 March 2010.
1.2 Reporting is an important part of accountability. Monitoring also provides the

Council with management information for performance evaluation and helps
to identify where it needs to improve its Civil Parking Enforcement (CPE)
operation.
1.3 Enforcement authorities are expected to produce an annual report about their
enforcement activities within six months of the end of each financial year. The
report is required to be published.
2. CORPORATE AIMS/PRIORITIES AND THE COMMUNITY PLAN

2.1 The parking function relates to the following Corporate Objectives:
Objective 5: To develop tourism and improve opportunities for leisure

Objective 7: To help deliver an integrated transport system
2.2 In addition the key objectives of CPE are:
To keep traffic moving through improving:
• Enforcement of loading restrictions and bus stops

• Enforcement of designated parking spaces, including disabled bays,
taxi bays and residents parking zones
• Ensure compliance with parking regulations
• Links to integrated transport strategies and policies (including
supporting park and ride services)
3. BACKGROUND AND ISSUES

3.1 This year the Annual Report has been produced as separate to the covering
report and is shown as the Appendix to this report.
3.2 It should be noted that statistical information is taken from a ‘live’ system
which updates daily. The figures in this report are correct as at the 22
September 2010.
4. CONSULTATION
4.1 Enforcement authorities are expected to produce an annual report about their
enforcement activities within six months of the end of each financial year. The
report should be published and as a minimum it should cover the financial,
statistical and other data.
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4.2 Enforcement authorities should make annual returns to the Government about
the number and speed of payment of PCNs.
4.3 In addition authorities must advise the appropriate Parking Adjudication

Service in a timely fashion about how many PCNs they have issued.
4.4 The Secretary of State recommends that each authority should publish the
report on their website and subject to approval this will be the case for
Scarborough.
4.5 Elected Members are engaged in this matter at various levels from Portfolio
Holder, Scrutiny Committee and Full Council as a result of the Council’s
reporting mechanisms and Constitution.
5. ASSESSMENT
5.1 The information in the appendix is intended to give an overview of the parking
service. This covers the period from the 1 April 2009 to 31 March 2010.
5.2 This year the report has been expanded to cover many aspects of the parking
service.
5.3 In addition, the information also covers issues on which an enforcement

authority is required to report on an annual basis as indicated within the
statutory guidance. The format of this year’s report complies with the
standards recommended by the DfT.
6. IMPLICATIONS
(a) Policy
6.1 There are no changes in overall Council policy arising from this report
(b) Legal
6.2 The Council as agents to and under agreement with the County Council has
powers under the Road Traffic Regulation Act 1984 to make relevant orders,
levy charges and carry out enforcement. In addition to carry out enforcement
under Part 6 of the Traffic Management Act 2004.
(c) Financial
6.3 There are no adverse financial implications arising from this report
(d) Equalities and Diversity

6.4 I am satisfied that there is no identified adverse implication relating to Equality
and Diversity that will arise from this decision
(f) Other
6.5 I have considered whether the following implications arise from this report and
am satisfied that there is no identified adverse implication that will arise from
this decision:
10/588
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Staffing
Planning
Crime and Disorder
Health and Safety
Environmental
7. ACTION PLAN
7.1 The Service will reflect upon the statistics of this report and make adjustments
to its operations as necessary.
John Riby
Head of Technical Services
Author: Stuart Clark

Telephone No: 01723 383582
Fax No: 08701913997
E-mail address: stuart.clark@scarborough.gov.uk
Background Papers:
• Traffic Management Act 2004 - Part 6
• Operational Guidance to Local Authorities: Parking Policy and Enforcement
Traffic Management Act 2006
10/588
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Risk Matrix
Service Unit
Mitigation
Risk Date Risk Consequences Current Target Manager/ Action Plan
Ref Risk Score Responsible
Score Officer
1 22 Failure to comply with Unable to comply with require- Accept Report C3 B2 Stuart Clark
September requirements of Part 6 ments of Statutory Instrument
2010 of the Traffic
Management Act 2004
Page 5
10/588
Page 6
10/588
Parking
Annual Report
2009/2010
PARKING ANNUAL REPORT 2009/2010
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Contents
1 Introduction By Councillor Andrew Backhouse
2 Facts and Figures
3 Corporate Aims and the Key Objectives of CPE
4 Partnership Working
5 Schools Enforcement
6 Events on Car Parks
7 Residents Priority Parking Scheme
8 Off Street Car and Coach Parks
9 Statistical Information
10 Financial Information
11 Cancellations
12 Adjudication and the Appeals Process
13 Useful Contact Information
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Chapter 1
INTRODUCTION BY COUNCILLOR ANDREW BACKHOUSE
I am pleased to present Scarborough Borough Council’s Parking Annual Report for

2009/2010.
The report aims to give you, the reader, a full and comprehensive review of the
parking service for the year. It informs the public on the scale of the challenge faced
in parking management and dealing with the many issues that arise on a daily basis.
In addition there is an insight provided into how the service supports many events
utilising the Council’s car parks in order to bring further benefit to our Borough. There
is, as ever, a high demand for the available spaces in Scarborough, Whitby, Filey
and the surrounding areas. The challenges faced to manage these are often difficult,
however the team of staff and Civil Enforcement Officers we have, do a tremendous
job in helping achieve our overall objectives.
Parking services has undergone a significant amount of change over recent years
with the introduction of Decriminalised Parking Enforcement in July 2007 then the
changes brought about by the Traffic Management Act. Changes have also been
made to the way we handle residents permit issues, with the ability for residents now
to visit our Customer First Centre in Scarborough and obtain these permits
immediately subject to criteria being met.
In addition we have introduced payment by credit and debit card on each car park by
means of the Ringo™ (cashless parking system).
Over the next year we are looking at further improvements to the parking service with
necessary investment in new parking machines which will bring additional benefits to
users with credit and debit card facilities being available and also ‘wave and pay’. My
colleagues and I will also be looking at what opportunities may exist with regard to
offering residents discounts on car parks throughout the Borough.
We continue to work closely with North Yorkshire County Council Social Services (to
identify blue badge misuse) and with the DVLA to identify untaxed vehicles.
We must never lose sight of the fact that the Borough is heavily dependant on
tourism to support the economy. The towns of Scarborough, Whitby and Filey are at
the terminal points of the strategic road network serving the Yorkshire Coast. Whilst
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initiatives such as Park and Ride are welcome, they are a support not a solution to
our parking capacity requirements. Traffic heading to the coast is increasing as our
economy improves, and an appropriate parking capacity is essential to meeting the
needs of car-borne visitors.
We welcome any feedback you have on our service and on anything within the
report. Please e-mail parking services at parking@scarborough.gov.uk and we will
endeavour to assist you.
Councillor Andrew Backhouse

Cabinet Member for Technical Services, Highways and Transport,
Environment, Projects Management and Coastal and Flood Defences
Portfolio
Chapter 2
FACTS AND FIGURES
Enforcement of the Traffic Regulation Orders, including car parks, On Street

parking bays and waiting restrictions of all types is undertaken across the
Borough by Council parking enforcement staff. In the case of On Street
parking this work is carried out on behalf of the North Yorkshire County
Council, with whom the Borough Council has a parking service agreement.
At the present time, situated across the whole Borough there are 46 Off Street
car parks with over 10,300 pay and display spaces. In addition, On Street,
there are just under 700 pay and display spaces in the Scarborough town
centre and a further 600 spaces on the Royal Albert Drive in Scarborough and
Church Ravine in Filey.
In the residents priority areas (disc zones) there are a further 6,000 spaces
On Street. These are available to both residents and the general public.
The Civil Enforcement Officers (CEO’s) patrol all other waiting restrictions
throughout the Borough.
In addition to the issuing of Penalty Charge Notices (PCNs), these staff also
undertake routine maintenance inspections and the display of signs and
setting out of cones for parking suspensions.
The service has a Parking and CCTV Manager supported by an Enforcement

Supervisor who in turn manages 3 Senior Civil Enforcement Officers with 15
full time Civil Enforcement Officers operating across the Borough. In addition
up to 10 Seasonal Civil Enforcement Officers are employed to assist during
peak periods. The Patrols are facilitated by the use of two mopeds
allowing rapid access to the more rural areas of the Borough.
Patrols are carried out during the hours of 8 am to 8 pm. However, spot
checks are carried out outside these hours in areas where a problem occurs
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on a more regular basis.
The collection of cash is undertaken by the Council’s Financial Services team

and the in-house parking engineer ensures the correct operation and the re-
supply of tickets for the car park ticket machines across the Borough.
Processing of PCNs and informal objections are dealt with by a small team of
officers also operating under the Parking and CCTV Manager comprising of a
Parking Services Officer and 3 full time Parking Admin Assistants. There is a
full time Representations Officer who deals with formal objections.
Suitable training is given to all enforcement staff covering Customer Care,

Health and Safety, Personal Safety and First Aid. All staff have an annual
appraisal to establish learning gaps and personal development needs.
Since DPE was introduced there has been a more rigorous enforcement of
TROs. This has prompted some public comment. Nevertheless most people
acknowledge that the approach is warranted and the Council received many
requests for enforcement from members of the public who appreciate the
need for traffic regulation orders to help regulate the use of highway and other
lands.
Parking services operates a ’Parking Hotline’ where a call can be made

anonymously to report incidents of ‘bad parking’. We aim to respond to these
calls within 2 hours of the report being received. The number for this service
is 01723 383640.
KEY NUMBERS 2009/2010 Total

Off street pay and display spaces 10,326
On street pay and display spaces 1,278
Residents permit/disc spaces 5,769
Off street Penalty Charge Notices issued 5,144

On street Penalty Charge Notices issued 15,053
Number of recorded CEO visits Off street 24,628
Number of recorded CEO visits On street 94,287
Residents permits issued (2009) 5,482

Business permits issued (2009) 368
Trades permits issued (2009) 736
Residents visitor permits issued (2009) 154,357
Off Street permits issued (2009/2010) 984
Figures for Residents, Business, Trade and Residents Visitor permits are for the
calendar year 2009. All other information is based on the financial year – 1st April –
31st March.
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Chapter 3
CORPORATE AIMS AND KEY OBJECTIVES OF CPE
The parking function relates to the following Corporate Objectives:
Objective 5: To develop tourism and improve opportunities for leisure
Objective 7: To help deliver an integrated transport system
In addition the key objectives of Civil Parking Enforcement (CPE) are listed in
the Statutory Guidance and summarised as follows:
1. CPE should contribute to the authority’s transport objectives.
2. Enforcement authorities should aim to increase compliance
3. Enforcement authorities should design their parking policies with

particular regard to:
o managing the traffic network to ensure expeditious movement of
traffic, (including pedestrians and cyclists), as required under the
TMA Network Management Duty.
o improving road safety;
o improving the local environment;
o improving the quality and accessibility of public transport;
o meeting the needs of people with disabilities, some of whom will
be unable to use public transport and depend entirely on the use
of a car;
o and managing and reconciling the competing demands for kerb
space.
Many of these objectives are met through the controls currently in place as
follows:
managing the traffic network to ensure expeditious movement of traffic
o Through making other travel modes more attractive i.e. through parking
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charge policy or provision of bus lanes to improve bus reliability
o Setting parking charges to restrain demand and achieve a high

turnover and minimum vacancy level to reduce congestion caused by
vehicles driving around to find a space.
improving road safety;
o Protecting junctions through waiting and loading restrictions with robust

enforcement,
o Prioritising enforcement of waiting and loading restrictions particularly if

there is a danger to other road users
o Prioritising enforcement of dropped kerbs
o Enforcement of priority areas where parking can cause a danger to

other road users
improving the local environment;
o Prioritising the enforcement of pavement parking when the vehicle is

parked in contravention of parking restrictions
o special parking arrangements for special events
o Enforcement of priority areas such as schools
o Working with other agencies such as Police, Social Services, DVLA

and CCTV to help improve the environment through tackling various
anti social behaviour
improving the quality and accessibility of public transport;
o provision of bus lanes
o management of scoot traffic light system
meeting the needs of people with disabilities, some of whom will be

unable to use public transport and depend entirely on the use of a car;
o provision of disabled parking bays throughout the town
o working with North Yorkshire Social Services to report stolen and

misused blue badges
o keeping disabled bays clear for blue badge holders
and managing and reconciling the competing demands for kerb space.
o Balancing the parking needs of residents, businesses and visitors

through the management of resident parking schemes
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o Carrying regular programmed reviews of parking schemes and charges
to ensure that these remain appropriate to changing circumstances.
We undertake customer satisfaction surveys of our car parking service which

drives our investment and improvements to the service.
Chapter 4
PARTNERSHIP WORKING
We are committed to dealing with untaxed vehicles parking throughout the

Borough. We are working with the DVLA to reduce this by reporting all
untaxed vehicles to them and issuing a reminder to any untaxed vehicle
owner.
We are working with North Yorkshire County Council Social Services to

identify misuse of blue badges and trace stolen badges. This is a key area as
often misused blue badges take up valuable spaces for people who need
them the most.
In addition we have linked up with North Yorkshire Police and Safer

Communities Partnership to identify when valuables have been left on display
within vehicles. The Police will then send a letter to the keeper of the vehicle
advising them not to leave valuables on display to potential car thieves.
All CEO’s have a direct link to the Council’s CCTV centre and work with
operators within the centre when necessary acting as additional ‘eyes on the
streets’ when looking for suspected criminals.
In addition we have been working with Police Community Support Officers

around local schools to target and deal with dangerous parking. This is
detailed more in the next chapter.
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Chapter 5
SCHOOLS ENFORCEMENT
There are a significant number of schools located throughout the Borough and
CEO’s spend much time at the start and end of the school day attending on a
rota basis to try and keep the roads around the schools clear and safe for
children.
We work closely with Police Community Support Officers around local schools
to target and deal with dangerous parking. CEO’s attend as a deterrent in
most cases to reduce the risk of dangerous parking on school ‘keep clears’
and restricted areas. Their principal role in this instance is for the safety of the
children attending and not for issuing PCNs.
In 2009/2010 12 PCNs were issued for Contravention 48 – ‘Stopped in a

restricted area outside a school’. This is a reduction on 2008/2009 when 25
PCNs were issued for this contravention. Many drivers of vehicles are moved
without the need for the issue of a PCN.
In doing this we have received a great deal of positive feedback from parents,
head teachers and teaching staff. Sadly the CEO’s have however
experienced some resistance from a small number of parents/guardians. We
will continue to work with schools to make the surrounding areas safer for
children.
This is an important area, whether unpopular or not, with the safety of children
remaining a priority. Statistics recently obtained from North Yorkshire County
Council Road Safety Team show the following
Accidents by severity Casualties by severity

2007 2008 2009 2007 2008 2009
Fatal 0 0 0 Fatal 0 0 0
Serious 4 2 5 Serious 4 2 5
Slight 10 10 16 Slight 16 11 26
Total 14 12 21 Total 20 13 31
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(Figures are taken from schools within the existing Scarborough Agency area and within
200m of the school)
Chapter 6
EVENTS ON CAR PARKS
Every year a number of events are accommodated on the Council’s Off Street
car parks.
Approval to use the car parks for these events is given by the Cabinet
Member. These events tend to be those judged to have a wider community
benefit. The Cabinet Member has authority to approve such events.
Those events approved in 2009/2010 are shown below
Whilst there may be a tangible loss of income to the Council during these
events, it is believed that the local economic and community benefits outweigh
these losses. In addition in many cases the car parks can accommodate the
usage without any detrimental effect on income. Indeed in some instances
the increased income from displacement of vehicles to other car parks which
may have spare capacity, outweighs the loss on an individual area.
Event Car Park No Space
BIKE Safety Weekend Marine Drive 5

ITV Yorkshire Filming West Cliff Car Park 60
Veteran Car Club Run Northstead Lower Car Park 40
Yorkshire Masters Gala Northstead Upper Car Park 35
Gambert Baines Bowls matches Victoria Park Car Park 200 over whole period
Great Yorkshire Bike Ride Country Car Park – Filey 50
Swim Gala Northstead Upper Car Park 30
National Scout Car Races Burniston Road All Car Park
Salvation Army Band Bandstand Cliff Street Whitby 10
Mexborough Radio Club Charity Country Car Park – Filey 6
Walk
Seafest West Pier 74
Cricket Club Matches Burniston Road Up to 770
Weaponness Up to 334
Victoria Park 36
Filey Safety Awareness Day Country Car Park-Filey 50
Climbing Tower West Cliff Car Park 4
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Whitby Regatta Pavilion Top- Whitby 63
Teacher Training Day Country Car Park-Filey 100
PDSA Pet Check Day Country Car Park-Filey 4
Learning Disability Awareness West Cliff - Whitby 28
Goldwing Owners Light Parade West Pier 74
Marine Drive 50
Filming for BBC - Drama Eastborough Car Park All Car Park
Acoustic Gathering Victoria Park Car Park 20
Open Swimming Gala Northstead Upper 50
Morris Minors Club Roses Run Marine Drive 45
York Historic Vehicle Group West Cliff Car Park 60
Weaponness
Zetec s Owners Club run Scalby Mills 30
Mc Cain 10k road race South Bay Underground 168
Captain Cook Commemorative Pavilion Drive- Whitby 9
Service
Diabetes mobile exhibition North Street – Car Park 6
Lions Annual Bonfire West Avenue - Filey All Car Park
Whitby Custom Car Show West Cliff - Whitby 80
Filey 10k beach race Country Park - Filey 100
Lions Annual Bonfire Burniston Road All Car Park
Site Storage- Ground investigation Station Avenue -Robin 8
study Hoods Bay
Open Swimming Gala Nortstead Upper Car Park 50
Porsche Club Moors Run Endeavour Wharf - Whitby 30
Armed Forces Day West Pier Car Park All car park
Scarborough Fair William Street Car Park All car park
Whitby Fair West Cliff Car Park All car park
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Chapter 7
RESIDENTS PRIORITY PARKING SCHEME
On behalf of North Yorkshire County Council we operate a Residents Parking

scheme. This scheme operates in Scarborough and is self financing. Any
surplus is used by the County Council on transport related projects within the
Borough. At the present time the surpluses are used to help support the two
park and ride sites in Scarborough situated on the A64 and A165.
Permit administration
We are responsible for the issuing of all on and off street parking permits
throughout the Borough. In 2009 the issuing of all Residents Permits for the
Scarborough parking scheme was delegated to our Customer First centre.
This gives the opportunity for people to come into the centre and get the
permit there and then if they have all the necessary paperwork. This has
helped with reducing delays in permits being issued by postal application only
and has reduced instances where PCNs may have been issued whilst permits
were being processed.
Residents permits
Residents permits are available to all residents who live in a controlled parking
zone provided they meet the qualifying criteria. Each permit issued is vehicle
specific.
The permit is allocated a single zone – normally the one that the property is
situated within. However, some properties border zones and in these case if
the person has expressed a preference for the adjacent zone then these will
normally be issued.
This is not the case in the town centre – Only residents of the affected town
centre streets qualify for a permit.
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The permit allows the resident to park within their zone unrestricted during the
time of operation of the scheme.
The total number of residents permits issued by zone is show on the next
page
Total number of residents permits issued by zone (2008 and 2009)

Parking Zone 2008 2009
Zone 3A 285 314

Zone 3B 201 216
Zone 3C 282 326
Zone 3D 177 187
Zone 3E 270 284
Zone 3F 298 310
Zone 3G 227 254
Zone 3H 128 151
Zone 3I 131 123
Zone 3J 299 299
Zone 3K 187 223
Zone 3L 677 632
Zone A2 659 704
Zone B2 318 327
Zone C2 267 265
Zone D2 312 309
Zone E2 63 58
Zone G2 79 70
Zone Town Centre 398 430
Total 5,258 5,482
Total number of residents visitor permits issued (2008 and 2009)

2008 2009
139,141 154,357
Total number of other permits issued (2008 and 2009)

Permit type 2008 2009
Business Permits 351 368

Health Emergency Badge 220 268
Special Carer 724 794
Trades Permit 816 736
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Permits issued by month (excludes scratch cards)
1800
1600
1400
1200
1000
800
600
400
200
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Other types of permits available in the resident’s priority scheme
Resident visitor permits (scratch cards)
Residents living within a zone are able to purchase 50 scratch cards a year for
their visitors. You do not need a car, just need to be able to prove that you
live within the zone. These allow the visitor to park for one day in your zone.
Business Permits
Business permits are only issued to businesses in the Disc Zones.

Businesses are entitled to one business permit. Additional business permits
will only be issued where there is a proven need for the financial and
fundamental viability of the business concerned. Permits will not be issued to
simply facilitate the journey to and from work.
Trades permit
Trades permits are available to all trades people involved in property repair or
maintenance such as carpet fitters, plumbers, joiners or all vehicles where it is
essential that the vehicle is nearby in order for the work to be undertaken.
Trades permits are only valid whilst working at a property and are only valid in
the disc zones.
Separate arrangements are available in the town centre. Trades people need
to contact Customer First to obtain a permit for parking in the town centre.
Proof of works being undertaken is required.
Health emergency badge
Health emergency badges are issued to Doctors, Nurses and Midwives to

enable them to attend patients away from surgeries. The badge allows the
holder to park in an on street pay and display area, on a yellow line or in a
disc zone without payment or the need to display a time clock. The permit is
not valid in off street car parks.
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Hotel guest permits (scratch cards)
These permits are available to all holiday accommodation providers. There

are different types of permits available for disc zones and for town centre pay
and display streets. These permits allow parking without the need for
payment at the machine or display of a time clock and can be obtained from
the accommodation provider or from parking services.
Time clocks
Time clocks allow parking in the disc zones surrounding the town centre.
These are available free of charge at many outlets throughout Scarborough.
Parking is available free up to the limit displayed on the street by setting the
time clock to indicate arrival time.
Waivers
Waivers are issued to allow the user to park on double or single yellow lines
only. These are only issued where the vehicle is absolutely necessary for the
completion of the task at hand.
Suspensions
We suspend parking places for a number of reasons such as
• traffic movement and safety;

• essential building/ maintenance works;
• furniture removals;
• filming;
• special events;
• weddings or funerals.
The suspension does not permanently remove the legal status of the parking
place. Its only effect is to remove it (or the designated part of it) from use
during the suspension period. Any suspension will be advertised on street to
ensure the motorist knows of the suspension.
The above information isn’t intended to be a complete record of the permits or

the criteria for applying for one. For further information contact Customer First
on 01723 232323 or e-mail parking@scarborough.gov.uk
Scarborough Borough Council is part of the National Fraud Initiative where

information may be shared with other departments or with other bodies
responsible for auditing and administering public funds for the prevention and
detection of crime.
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Chapter 8
Off Street car and coach parks
The following car parks are operated by Scarborough Borough Council and
patrolled by CEOs. All operate a Pay and Display system and have the facility
to pay by debit or credit card using Ringo™
Scarborough – Long Stay (up to 24 hour stays available)
Spaces Spaces
Albion Road 66 Scalby Mills 180
Burniston Road 770 S.B.U. 168
Castle Road 60 Spa Drive 38
Eastborough 43 Spa Forecourt 64
Marine Drive 349 Victoria Park 36
North Terrace 18 Weaponness Valley Road 334
Northstead Lower 98 West Pier 74
Northstead Upper 556 Westwood 106
Quay Street 38 William St 248
(note – Weaponness Valle Road is free for cars)
Scarborough – Short Stay (maximum stay of 6 hours)
Spaces Spaces
Falconers Road 36 St Nicholas Parade 16
Friarsway 75 St Thomas St Lower 40
King Street 72 St Thomas St Upper 85
North Street 165 Victoria Road 26
Whitby – Long Stay (up to 24 hour stays available)
Spaces Spaces
Abbey Headland 415 Pavilion Drive 68
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Church Street 92 Pavilion Top 63
Endeavour Wharf 240 West Cliff 424
Marina (Back) 320
Whitby – Short Stay (maximum stay of 6 hours)
Spaces Spaces
Cliff Street 37 St Hildas Terrace 20
Marina (Front) 96
Filey – Long Stay (up to 24 hour stays available)
Spaces Spaces
Coble Landing 13 Station Avenue 100
Country Park 3000 West Avenue 1000
Northern Rural – Long Stay (up to 24 hour stays available)

Spaces Spaces
Robin Hoods Bay
Bank Top 74 Station 207
Runswick Bay
Bank Bottom 80 Bank Top Lane 100
Sandsend
Sandsend 98
Staithes
Bank Top 118
The Council has achieved the safer parking

award on the following car parks
Scarborough Whitby
Friarsway Marina Front
West Pier Church Street
Falconers Road Pavilion Top
North Street
Victoria Road
Coach parking
Coach parking is available on the following coach parks
Spaces Spaces
Scarborough
Burniston Road 10 Weaponness Valley Rd 38
Esplanade 6 William St 33
Scalby Mills 5
Whitby
Abbey Headland 10 West Cliff 45
Marina Back 20
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FILEY
Country Park 10 West Avenue 10
Staithes Robin Hoods Bay

Bank Top 4 Station 4
Additional coach parking is available on some areas by prior arrangement.
Off Street Permits
The Council offers a number of Permits for its off street car parks at a greatly
discounted rate compared with the daily fee.
The permits issued in 2009/2010 were as follows
Permit Number Number Number Notes

Issued Available Remaining
Boroughwide Permits
Annual Permit 82 100 18
Annual Permit –M-F 28 Only available to
previous holders
of annual permit
Monthly Permit 31 Only available as
renewal for
current holders
6 Monthly Long Stay 1 25 24
Scarborough
Albion Road 13 20 7
Friarsway 30 30 0 15 on waiting list
Westwood 45 45 0 30 on waiting list
William Street 186 200 14
East Pier Permit 20 20 0 14 on waiting list

West Pier Permit 75 75 0 12 on waiting list
Filey
Country Park/West Ave 50 50 0
Whitby
West Cliff 32 50 N/A
Whitby Winter 11 50 N/A
Northern Villages
Summer Permit
Staithes 43 No waiting list
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Robin Hoods Bay 29 No waiting list
Runswick Bay 25 No waiting list
Sandsend 3 No waiting list
Runswick Householder 56 1 Available per

home owner
Staithes Resident 37 Available to Full

time Resident
Robin Hoods Bay 66 Available to Full
Resident time Resident
Permit Number Number Number Notes

Issued Available Remaining
Reserved Car Parks
Khyber Pass 18 18 0 17 on waiting list
Midland Bank 15 15 0 21 on waiting list
Tin Ghaut 39 39 0 54 on waiting list
Upper Harbour 28 34 6
Staithes Staith 21 21 0 4 on waiting list
For information on any of the permits or to be added to one of the waiting lists
contact parking services for details.
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Chapter 9
STATISTICAL INFORMATION
When reading the figures it is important to note that they are taken from a live
system which updates on a daily basis. The figures (particularly in relation to
payments and cancellations) will change. They are correct as at the 22nd
September 2010, the date of writing this report
On Off
Total
Street Street
Number of higher level Penalty Charge Notices issued 7,121 729 7,850
Number of lower level Penalty Charge Notices issued 7,948 4,399 12,347
Total number of Penalty Charge Notices issued 15,069 5,128 20,197
Payment Summary
Total number paid (all stages) 10,218 3,193 13,411

% of total paid 67.88% 62.07% 66.40%
Total number of PCN’s paid at discounted rate 8,834 2,755 11589

% of PCN’s paid at discount 58.69% 53.54% 57.37%
Total number of PCN’s paid at non discounted rate 1,384 438 1,822
% of PCN’s paid at non discounted rate 9.19% 8.53% 9.03%
Number of Charge Certificates registered at TEC 2,283 566 2,849
Number of PCN’s which had informal or formal

representations made against them 4,318 1,682 6,000
Number of PCN’s cancelled as a result of informal or

formal representations 2,134 1,154 3,288
Number of PCN’s written off for other reasons 825 288 1,113
Page 27
Number of PCN’s that resulted in adjudication because of
representations 60 9 69
The payment rate has risen this year to 66.4% compared to 57.76% last year
at the time of writing the report.
Number of Penalty Charge Notices issued by month
2,500
Off Street
2,000 On Street
1,500
1,000
500
0
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
2009 2009 2009 2009 2009 2009 2009 2009 2009 2010 2010 2010
Number of Penalty Charge Notices issued
25,000
20,000
15,000
10,000
5,000
0
2007/2008 (part year) 2008/2009 2009/2010
Number of Penalty Charge Notices issued by month

Page 28
2007/2008 2008/2009 2009/2010
April 1,757 1,838
May 2,187 1,665
June 1,900 1,376
July 11 2,501 2,046
August 2,483 2,674 2,319
September 1,491 1,850 2,034
October 2,339 1,724 1,926
November 1,999 1,640 1,680
December 1,555 1,388 1,363
January 1,634 1,744 1,209
February 1,954 1,510 1,342
March 2,013 1,778 1,399
TOTAL 15,479 22,653 20,197
Decriminalised Parking Enforcement commenced on 31st July 2007.
Since the introduction of Decriminalised Parking Enforcement (now CPE) on

31st July 2007 there has been a reduction in the overall number of PCNs
issued.
From 2008/2009 there has been a reduction of 2,456 (10.8%) PCNs issued,
combined with an increase in the number of PCNs being paid. In addition, as
shown in the table below, the number of PCNs issued per visit has reduced.
This demonstrates that overall compliance with the parking regulations in

place is improving.
The number of patrols by CEOs has remained fairly constant throughout and
is shown below compared against the numbers of PCNs issued in each area.
Number of visits Number of PCN’s Number of

issued PCN’s per visit
2008/ 2009/ 2008/ 2009/ 2008/ 2009/
2009 2010 2009 2010 2009 2010
Off Street car parks 18,771 24,628 4,901 5,128 0.261 0.209
On Street parking
Scarborough 71,488 71,891 14,815 12,272 0.207 0.171
Filey 9,770 5,903 858 842 0.088 0.143
Southern Area 961 2,329 53 67 0.055 0.029
Northern Rural
Areas 1,612 1,306 226 193 0.140 0.148
Whitby 12,168 12,858 1,800 1,695 0.148 0.132
TOTAL 95,999 94,287 17,752 15,069 0.185 0.160
Page 29
Penalty Charge Notices issued by contravention
The table below shows the top 10 On Street and the top 5 Off Street
contravention codes with most PCNs issued.
On Street
% of
Contravention Number Total
Description
Code Issued PCN's
Issued
Parked in a disc parking place without clearly
35 3,158 20.98
displaying a valid disc
Parked in a restricted street during prescribed
01 3,143 20.88
hours
Parked without clearly displaying a valid pay &
06 1,736 11.53
display ticket or voucher
Parked in a disc parking place for longer than
36 1,442 9.58
permitted
Parked in a designated disabled person’s parking
40 place without displaying a valid disabled person’s 1,226 8.14
badge in the prescribed manner
30 Parked for longer than permitted 1,153 7.66
Parked in a loading place during restricted hours
25 1,021 6.78
without loading
Parked or loading/unloading in a restricted street
02 where waiting and loading/unloading restrictions 581 3.86
are in force
05 Parked after the expiry of paid for time 323 2.15
Parked in a parking place or area not designated
23 316 2.10
for that class of vehicle
Off Street
% of
Contravention Number Total
Description
Code Issued PCN's
Issued
Parked in a car park without clearly displaying a
83 valid pay & display ticket or voucher or parking 3,240 62.99
clock
82 Parked after the expiry of paid for time 1,126 21.89
Page 30
Parked in a permit bay without clearly displaying a
85 433 8.42
valid permit
Parked in a designated disabled person’s parking
87 place without displaying a valid disabled person’s 113 2.20
badge in the prescribed manner
Parked in a car park or area not designated for
91 89 1.73
that class of vehicle
Chapter 10
FINANCIAL INFORMATION
Scarborough Borough Council enforce On Street parking under an agreement

with North Yorkshire County Council. As a result the income (less any agreed
expenditure), the surplus, belongs to the County Council. The use of any
surplus funds is governed by Section 55 of the Road Traffic Regulation Act
1984, as amended by Section 95 of the Traffic Management Act.
The On Street surplus is currently being used by the County Council to help
subsidise the park and ride schemes on the A165 and A64.
The table below illustrates the income and expenditure on the On Street
account for 2009/2010
Income by source Type of Expenditure

Machine Income £718,752 Enforcement £354,629
Penalty Charge Income (PCN) £439,304 Admin, appeals etc £197,168
Permits £279,192 Premises £5,803
TOTAL INCOME £1,437,248 Supplies & Services £91,646
Transport £1,530
Other Overheads £97,768
Payments to Third Parties £16,484
TOTAL EXPENDITURE £765,028
Surplus
Income by source
Total Income £1,437,248
Total Expenditure £765,028
Surplus £672,220
In addition in 2009/2010 the income from PCNs issued in Off Street car parks
was £111,994.
Page 31
Chapter 11
CANCELLATIONS
The following tables are a summary of cases cancelled during 2009/2010.

The tables show the top 5 reasons why cases were cancelled on and off
street.
On Street cancellations
Total number cancelled 3,283

% cancelled of all issued 21.81%
No. of % of total no. % of total

PCN’s of number of
cancellations PCN’s issued
Valid ticket or permit supplied 740 22.54% 4.92%
Disabled driver - no letter 679 20.68% 4.51%
General cancellation - no letter 433 13.19% 2.88%
Error in ticket issue - no letter 286 8.71% 1.90%
To late to send nto 180 5.48% 1.20%
The cancellations above represent over 70% of all cases cancelled on street.
The remainder of the cancellations are made up of reasons such as machine
faults, medical reasons and vehicle breakdowns.
Off Street cancellations
Total number cancelled 1,568

% cancelled of all issued 30.48%
No. of % of total no. % of total

PCN’s of number of
cancellations PCN’s issued
Valid ticket or permit supplied 845 53.89% 16.43%
General cancellation - no letter 196 12.50% 3.81%
Page 32
Error in ticket issue - no letter 96 6.12% 1.87%
Disabled driver - no letter 87 5.55% 1.69%
To late to send nto 62 3.95% 1.21%
The cancellations above represent over 82% of all cases cancelled off street.
The remainder of the cancellations are made up of reasons such as foreign
vehicles machine faults and medical reasons.
Overall the number of cancellations for 2009/2010 is 4,851 (24.02%). This

compares to a figure of 6,781 (29.9%) for 2008/2009.
Chapter 12
ADJUDICATION AND APPEALS PROCESS
A guide on how to deal with a PCN is available on the council’s website at

www.scarborough.gov.uk
All PCNs issued contain details about how to pay or how to make an appeal
We aim to provide clear information on our website about the appeals process
The Council is legally obliged to consider and respond to correspondence at
any stage in the process. The Traffic Management Act requires responses to
be sent in a timely fashion. We aim to respond to all initial challenges within
14 days and all representations must, by law, be responded to within 56 days.
More information about the appeals process is given below
Adjudication and appeals process
Appeals can be made in writing, by e-mail to parking@scarborough.gov.uk or

on the Scarborough Borough Council website at www.scarborough.gov.uk by
following the links to parking.
Appeals are dealt with in the following way:-
The vehicle owner may dispute the issuing of a PCNs at three stages:
Owners may make so-called ‘informal challenges’ or ‘informal representations’

(or ‘pre Notice to Owner letters’) against the PCNs before the Council has
served a ‘Notice to Owner’.
Page 33
Once a ‘Notice to Owner’ has been served, an owner may make a formal
representation against the Notice to Owner to the Council. If this is rejected
by the Council an appeal can be made to the Adjudicator.
Appeals to the Adjudicator
If the Council rejects a Formal Representation at ‘Notice to Owner’ stage the

registered keeper of the vehicle can appeal to the Adjudicator.
The Council has an Officer appointed to deal with all cases whereby a formal
representation has been made to the Parking Adjudicator.
Once the Adjudicator receives an appeal the case is placed ‘on hold’ while the
Council responds to the grounds of the appeal that have been put to the
Adjudicator.
Once the Council has submitted its reasons the case is then given a hearing
date and where appropriate a location.
There are a number of ways that the case can be decided, as follows
Telephone Hearings
Telephone Hearings are a popular means of holding a hearing. This option

involves a conference call with the Adjudicator, the Appellant and the Council.
There were 6 telephone hearings with Scarborough Council during 2009/10.
Postal Hearings
For postal hearings the appellant is sent a copy of all the Council’s evidence
in advance and the adjudicator decides the case based on written
submissions only. In 2009/2010 there were 47 postal decisions. This
remains, at the present time, the most popular form of hearing.
Personal Hearings
Personal hearings take place between the Appellant, the Adjudicator and the
Council Officer if available. The hearings take place in venues all over the
country and it is the appellant’s choice as to which venue they choose to
be heard at. The nearest venues to the Borough are in York or Hull. There
were 7 personal hearings in 2009/2010.
On-Line Appeals
Scarborough Council offers the online appeals facility. If we reject a case the
‘notice of rejection’ includes a PIN which allows access to the Traffic Penalty
Tribunal website to register an appeal.
The table below shows the appeal statistics for 2009/2010
Appeals PCN’s Rate of Not Allowed by Refused by

received issued appeal contested Adjudicator Adjudicator
per PCN by Council
2009/2010 69 20,197 0.34% 9 39
Page 34
(13%) 21 (57%)
(30%)
Useful Contact Information
For all parking enquiries For all Resident Permit enquiries
Scarborough Borough Council Scarborough Borough Council

Parking Services Customer First
01723 232323 01723 232323
parking@scarborough.gov.uk permits@scarborough.gov.uk
Other useful websites
Scarborough Borough Council - www.scarborough.gov.uk
North Yorkshire County Council - www.northyorks.gov.uk
Patrol - www.patrol-uk.info/site/index.php
Traffic Penalty Tribunal - www.trafficpenaltytribunal.gov.uk
Traffic Enforcement Centre (TEC) - www.hmcourts-service.gov.uk
Department for Transport (DfT) - www.dft.gov.uk
DVLA - www.direct.gov.uk
Page 35
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Agenda Item 1

TECHNICAL SERVICES, HIGHWAYS

Cabinet Portfolio Cllr A Backhouse

REPORT OF THE HEAD OF TECHNICAL SERVICES – 10/588

WARDS AFFECTED: ALL

SUBJECT: PARKING SERVICES ANNUAL REPORT – 2009/10

REASON FOR RECOMMENDATION (S):

1.2 Reporting is an important part of accountability. Monitoring also provides the

2. CORPORATE AIMS/PRIORITIES AND THE COMMUNITY PLAN

Objective 5: To develop tourism and improve opportunities for leisure

2.2 In addition the key objectives of CPE are:

To keep traffic moving through improving:

• Enforcement of loading restrictions and bus stops

3. BACKGROUND AND ISSUES

4.3 In addition authorities must advise the appropriate Parking Adjudication

5.3 In addition, the information also covers issues on which an enforcement

(d) Equalities and Diversity

Author: Stuart Clark

PARKING ANNUAL REPORT 2009/2010

1 Introduction By Councillor Andrew Backhouse

2 Facts and Figures

3 Corporate Aims and the Key Objectives of CPE

6 Events on Car Parks

7 Residents Priority Parking Scheme

8 Off Street Car and Coach Parks

12 Adjudication and the Appeals Process

13 Useful Contact Information

PARKING ANNUAL REPORT 2009/2010

INTRODUCTION BY COUNCILLOR ANDREW BACKHOUSE

I am pleased to present Scarborough Borough Council’s Parking Annual Report for

Councillor Andrew Backhouse

FACTS AND FIGURES

Enforcement of the Traffic Regulation Orders, including car parks, On Street

The service has a Parking and CCTV Manager supported by an Enforcement

The collection of cash is undertaken by the Council’s Financial Services team

Suitable training is given to all enforcement staff covering Customer Care,

Parking services operates a ’Parking Hotline’ where a call can be made

KEY NUMBERS 2009/2010 Total

Off street Penalty Charge Notices issued 5,144

Residents permits issued (2009) 5,482

PARKING ANNUAL REPORT 2009/2010

CORPORATE AIMS AND KEY OBJECTIVES OF CPE

The parking function relates to the following Corporate Objectives:

Objective 5: To develop tourism and improve opportunities for leisure

Objective 7: To help deliver an integrated transport system

1. CPE should contribute to the authority’s transport objectives.

2. Enforcement authorities should aim to increase compliance

3. Enforcement authorities should design their parking policies with

managing the traffic network to ensure expeditious movement of traffic

o Setting parking charges to restrain demand and achieve a high

improving road safety;

o Protecting junctions through waiting and loading restrictions with robust

o Prioritising enforcement of waiting and loading restrictions particularly if

o Prioritising enforcement of dropped kerbs

o Enforcement of priority areas where parking can cause a danger to

improving the local environment;

o Prioritising the enforcement of pavement parking when the vehicle is

o special parking arrangements for special events

o Enforcement of priority areas such as schools

o Working with other agencies such as Police, Social Services, DVLA

improving the quality and accessibility of public transport;

o provision of bus lanes

o management of scoot traffic light system

meeting the needs of people with disabilities, some of whom will be