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Annual Parking and Enforcement Report 2007/2008 FOREWORD
Foreword
I am very pleased to present Southampton’s first Annual Parking and Enforcement
Report.
The Administration set out its agreed parking policy in March 2008. From this we will be
responsible for delivering on a number of the policy commitments including: offering a fair
deal on parking for residents; improving our environment – globally and locally; involving
residents in key decisions and protecting their interest; making our street environment
more attractive; and improving local transport.
We want to make Southampton a city of opportunity and transport has a key role to play in
delivering that aspiration. Our work will focus on delivering a sustainable Southampton which
manages its growth; provides a strong economy; which is safe, inclusive and vibrant.
This report focuses on what we have done in the sometimes controversial area of parking. We will
increase transparency by publishing this parking report annually and continue to make
improvements to the parking regime by promoting fairness for residents, businesses and visitors.
A lot has changed in parking over the last few years and I hope residents and businesses
are feeling the benefits. There is still work to be done, but these achievements should
mean that there are firm foundations to build on.
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Annual Parking and Enforcement Report 2007/2008 CONTENTS
Contents
1 Introduction 4
2 Overview 6
3 General Information 9
4 Improvements 10
5 Customer Surveys 12
7 Glossary 26
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Annual Parking and Enforcement Report 2007/2008 INTRODUCTION
1 Introduction
1.1 This is Southampton’s first annual parking report - all local authorities are
required to produce a report under the Traffic Management Act 2004. Part
6 of the Act was introduced on 31 March 2008 and while a report under
this Act is not needed until 2009, it is considered best practice to do so and
will set the scene for what will be required to be provided in the future.
1.2 The provision and management of parking is one of the most important
functions undertaken by the City Council. Issues around parking are the
subject of intense public interest from the scale of public provision to
supporting the economic activity, to the desire of a resident to park in the
street near their home. The City Council has a pivotal role in the provision,
management, regulation and distribution of parking. This report sets out
the parking and related activities undertaken by the City Council in 2007-8.
1.3 The City Council has the responsibility for the control, enforcement and
policy for parking in the City and provides:
• On Street Parking
• Residents Parking
1.5 The new legislation from 31 March 2008 has changed the name of the
enforcement officers from Parking Attendants to Civil Enforcement Officers
(CEO’s); this is to reflect the wider enforcement role that they will be
required to undertake in the future.
1.6 Changes have also included the ability to issue Penalty Charge Notices
through the post, to the owners of vehicles where the CEO, once the issue
of the notice had commenced, was prevented from serving the notice.
1.7 One of the key changes was the introduction of differential penalty
charges, to reflect the severity of the contravention. Up until 30 March
2008 all contraventions committed in Southampton attracted a £60
penalty, discounted to £30 if paid within 14 days. The new penalty charge
values are £70, discounted to £35 for the higher value contraventions and
£50, discounted to £25 for the lower value contraventions. The values set
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Annual Parking and Enforcement Report 2007/2008 INTRODUCTION
1.8 One of the requirements of the TMA 2004 was the need to publish a
parking policy; Southampton has consulted widely on its policy which was
approved by Cabinet earlier this year and published on the council’s City
Web site.
http://www.southampton.gov.uk/Images/PARKING%20POLICY_tcm46-
200770.pdf
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Annual Parking and Enforcement Report 2007/2008 OVERVIEW
2 Overview
2.2.1 This includes the enforcement of parking restrictions both on street and
in council controlled car parks.
2.2.2 Civil Enforcement Officers also issue notices to abandoned vehicles and
report untaxed vehicles.
2.2.3 Assist partners in the eviction of travellers from applicable car parks.
2.3.1 Answering appeals at both the informal and formal stage from members
of the public.
2.3.3 Initiating recovery action of unpaid Penalty Charge Notices through the
Traffic Enforcement court at Northampton.
2.4.1 Including five City Centre multi-storeys and one roof top car park.
2.4.2 Fifty nine surface car parks, mainly in the City Centre with a number in
district centres across the City.
2.5.1 Two hundred and two on street pay and display ticket machines.
2.5.2 Eighty five pay and display ticket machines in off street car parks.
2.6.1 This consists of 280 CCTV cameras in car parks and in the public realm.
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Annual Parking and Enforcement Report 2007/2008 OVERVIEW
2.6.2 Monitors, video recorders and other associated control room equipment.
2.6.3 Transmission equipment for sending CCTV images across the City.
2.9.1 Liaising with other internal sections dealing with abandoned vehicles.
2.10.1 Purchase of season tickets and stored value cards for off street car
parks.
2.12 The introduction of new parking restrictions and removal of existing ones.
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Annual Parking and Enforcement Report 2007/2008 OVERVIEW
2.13.7 Conducting interviews under the Police and Criminal Evidence Act.
2.13.8 Working with Trading Standards and Legal Services to prepare cases
for prosecution.
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Annual Parking and Enforcement Report 2007/2008 GENERAL INFORMATION
3 General Information
3.2 A call centre and one stop shop are now in place and are operated by the
Council’s external partner as the first point of contact for customers
wishing to obtain permits or with parking related enquiries.
3.3 The issue of parking fraud continues with a dedicated officer working with
the enforcement section, blue badge unit, trading standards and the City
Council’s legal section. Prosecutions take place for the misuse of disabled
persons badges, altering pay and display tickets and supplying false
information. Investigations continue to take place into the misuse of
resident’s permits and visitor permits.
3.4 A number of high profile checks have taken place at disabled person’s
bays in the City Centre, with police support; this has resulted in a number
of Penalty Charge Notices being issued for misuse, seizure of badges,
interviews and cautions issued.
3.6 During the last 18 months both credit and debit card payments have been
available on all pay and display ticket machines across the City. This
innovation was introduced as a result of a number of incentives, including
reducing the amount of cash held within the machines, giving motorists
more payment options and responding to complaints that the ticket
machines do not give change, resulting in customers overpaying. Since
the introduction usage has increased to around 36% of all transactions
completed this way in car parks, while the usage averages around 12% on
street.
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Annual Parking and Enforcement Report 2007/2008 IMPROVEMENTS
4.3 The refurbishment of lifts at Lime Street roof top car park.
4.8 Carried out high profile parking enforcement across 40 roads in the City.
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Annual Parking and Enforcement Report 2007/2008 IMPROVEMENTS
4.10.5 Review of posts and signs in Resident Parking Zone 5 - Bevois Town.
4.10.6 Produce action plan from customer satisfaction survey from on-street
survey conducted in 2008/9.
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Annual Parking and Enforcement Report 2007/2008 CUSTOMER SURVEYS
5 Customer Surveys
5.3 Off Street Parking - Completed 2006/07 - Information and improvement plan
approved and implemented.
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
6.1 Under section 55 of The Road Traffic Regulation Act 1984, as amended
by The Traffic Management Act 2004 all English authorities must keep an
account of all parking income and expenditure in designated (on street)
parking spaces which are in a Civil Enforcement Area and of their income
and expenditure related to their functions as an enforcement authority.
6.2 Regulations and Guidance confirm that in respect of off street parking
places (car parks) the term “income and expenditure as enforcement
authorities” includes that related to Penalty Charge Income. It does not, for
example, cover pay and display income or permit/season ticket income or
the direct income/expenditure to collect that income; however for
completeness this information has been included.
6.3 Likewise the abandoned vehicle account has also been included. A large
improvement in the deficit of this statutory service was achieved by
including the staff cost in the on street account and a large reduction in the
number of vehicles abandoned. This was as a result of the increase in the
scrap metal value of vehicles.
6.4 Of particular interest is that guidance now includes a new requirement that
the financial statements should provide details of the benefits that can be
expected as a result of the proposed use of any parking surplus.
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
6.6 On Street Account including Residents Parking 2007/08 and the staffing
cost for abandoned vehicles.
2007/08 2006/07
On Street £ £
Income
Pay and Display Ticket (2,243,012.04) (1,924,496.83)
Machines
Residents Permits (37,497.42) (35,660.50)
Business Permits (12,808.00) (12,107.50)
Suspended Bays (71,908.36) (51,478.39)
Other Income (4,633.65) 1,586.92
Penalty Charge Notices (1,225,278.60) (1,219,076.94)
Recharge Income (899,280.51) (2,701,108.77)
Total Income (4,494,418.58) (5,942,342.01)
Expenditure
Employee Costs 1,736,084.15 1,650,777.55
Council Internal 959,310.49 2,443,369.15
Recharges
Premises Costs 6,459.72 9,712.34
Supplies and Services 449,501.99 359,938.08
Transport Costs 77,452.50 76,471.45
Lines and Signs
Renewals and new 57,958.32 57,473.29
installations, including
residents zones
Disabled persons bays
Installation and removal 19,900.00 19,900.00
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
2007/08 2006/07
Off Street £ £
Income
Car Parks (4,645,985.35) (3,926,345.96)
Season Tickets (713,210.81) (774,266.43)
Staff Parking (475,741.19) (448,002.25)
Suspended Bays (57,606.41) (12,712.32)
Other Income (86,348.20) (342,956.06)
Penalty Charge Notices (295,915.38) (248,281.75)
Total Income (6,274,807.34) (5,752,564.77)
Expenditure
Council Internal 1,348,279.03 1,263,164.07
Recharges
Capital Financing 1,497,200.00 1,497,200.00
Car Park Maintenance 149,114.83 278,335.92
Electrical/Rent/ Rates 839,157.30 776,599.14
and Water Charges
Supplies and Services 159,433.40 65,799.30
Total Expenditure 3,993,184.56 3,881,098.43
2007/08 2006/07
£ £
Expenditure 39,264.97 153,396.43
Income (24,775.00) (22,540.85)
Surplus/Deficit 14,489.97 130,855.58
2007/08
Funding for Revenue Services £
Staffing for CCTV Control Room 56,000
Maintenance for Off Street Car Parks 81,000
Public Transport 563,000
Funding for Capital Schemes
Weston Shore Car Park Improvements 5,000
Car Park Lighting Improvements 67,000
Multi-Storey Car Parks Refurbishment Programme 188,000
Total 960,000
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
6.10 Top Ten Locations for Contraventions and Penalty Charge Notices
Issued.
PCN’s
2007/8 - Location Issued
WEST PARK ROAD MSCP 1035
East Street 955
THE QUAYS NORTH Car Park 924
Milton Road 905
BEDFORD PLACE Car Park 873
Park Walk 865
COLLEGE STREET Car Park 697
High Street 692
Bedford Place 676
Queensway 657
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
Improvement Targets
Service Actual Actual Actual 2008/09 2009/10
Indicators 2005/06 2006/07 2007/08
Achieve 100%
patrol by Parking
KPI 3 Attendants of 88.5% 86.2% 94.3% N/A N/A
assigned beats
during 2008/09.
Achieve 100%
patrol by Civil
KPI 3 Enforcement
Officers of N/A N/A N/A 100% 100%
assigned beats
during 2008/09.
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
Respond to 65%
of informal and
formal challenges 50.2% 84.2% 14%
KPI 7 to Penalty Charge of of of N/A N/A
Notices within 15 7,869 14,298 16,084
working days
during 2008/09.
Respond to all
informal
KPI 7 challenges within
10 days and all
formal challenges N/A N/A N/A 100% 100%
within 40 days to
Penalty Charge
Notices during
2008/09.
85% of telephone
calls to be 39,149 66,783 Changed
answered within to Call Call Call
KPI 8 20 seconds – 69.8% 90.9% Centre in Centre in Centre in
figures are for within 10 within 20 October Operation Operation
external calls only seconds seconds 2007
up to October
2007.
Reduction in
errors by Civil 315
KPI 9 Enforcement notices
Officers when N/A N/A cancelled 3% 2%
issuing Penalty due to
Charge Notices officer
by 3%. error
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
• KPI 4 has met the 70% recovery target and needs to be maintained
before any review.
• The large drop in KPI 7 was due to an increase in appeals, the team
dealing with appeals being subject to the new partnership
arrangements and the non delivery of an automated telephone
payment system. At the end of the year – 2007/08, the time taken to
reply to appeals had been brought down to an average of three days.
The new times indicated in the new KPI 7 are required by the
introduction of Part 6 of The Traffic Management Act 2004 on 31
March 2008.
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
Back Office
Cancellations/ Representations viewed as a
2006/7 2007/8
total
Percentage of PCNs cancelled at any stage (PCNs
cancelled after any type of representation is 18.5% 15.9%
received etc)
Percentage of PCNs written off (e.g. unable to trace
owner, bailiff unable to collect debt, DVLA have no 11.4% 3.4%
record of owner etc)
Percentage of PCNs that the Council cancelled
because it agreed the appellant wasn’t liable, or
decided it couldn' t discharge the burden of proving
liability. (PCNs cancelled because additional
1.4% 1.1%
evidence was received proving that an exempt
activity was taking place, the driver was given the
benefit of any doubt, a problem with lines or signs
etc)
Percentage of PCNs cancelled as a result of the
Council exercising discretion (mitigating 11.5% 11.2%
circumstances etc)
Percentage of PCNs cancelled because they were
issued in error (I.e. the Parking Attendant, now Civil 0.68% 0.63%
Enforcement Officer made a mistake)
Percentage of PCNs that go to appeal
(representations made after NTO is issued that are
0.3% 0.3%
rejected and the driver/keeper appeals to NPAS
now TPT)
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
6.14.1
The chart below records the calls that were made for enforcement action
from a variety of sources in 2007/08. The total number of calls received
was 567.
6% 4%
13%
3%
Police
General Public
Councillor
Council Staff
Others
74%
6.14.2
This chart records the alleged contravention that was taking place and
other information.
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
42%
2% 1% Vehicle
Contraventions
5% Police Responsibility
2% Road lineage/plates
Permits/permit bays
School parking
1%
30%
2%
6.15.1 Since July 2007 a dedicated officer has been appointed to deal with
parking fraud. This includes the misuse of disabled person’s badges –
commonly known as blue badges – residents parking permits,
fraudulent appeals against the issue of penalty notices and forgery of
parking documents.
6.15.2 Attention has been paid to disabled persons badges first; civil
enforcement officers have the power to inspect blue badges to make
sure that the badge is being correctly used. A number of new initiatives
have been introduced locally, these have included a list of badge
holders who are deceased and the badges have not been returned,
badges that have been lost, lost in the post or reported stolen. These
are now available to officers on an updated monthly basis. Officers can
request a check of a badge when on patrol; however that only applies
to those issued in Southampton. Checks can be made with other
issuing authorities by phone. At the present time there is no national
database to access, so those badges that are issued outside
Southampton cannot be instantly checked.
6.15.3 The misuse of a disabled persons badge falls into a number of areas;
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Annual Parking and Enforcement Report 2007/2008 FINANCIAL & STATISTICS
6.15.4 Three high profile checks have been undertaken in connection with the
police, these have resulted in a number of people being caught for
misuse, the badge holder not being present when the vehicle was
parked. Penalty Notices were issued, the badge holders written to,
interviews undertaken and cautions given by Southampton City
Council.
6.15.6 The three prosecutions for the misused of disabled badges were for:
• A carer using the badge of the deceased person that was being
cared for;
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Annual Parking and Enforcement Report 2007/2008
6.12.3 It can be seen that in some cases the beat achieved more than 100%
performance for the whole of 2007/08 while others less.
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Annual Parking and Enforcement Report 2007/2008
Beat
Month %
Number CORE BEATS
1 108.29 Beat Number year %
2 95.12 3 98.74
3 98.74 4 101.27
4 101.27 5 88.79
5 88.79 6 92.77
6 92.77 7 110.05
7 110.05 8 103.94
8 103.94 9 93.75
9 93.75 10 103.41
10 103.41 11 98.28
11 98.28 99.00
12 106.97
13 106.48 SEASONAL BEATS
14 96.70 Beat Number year %
15 88.39 12 106.97
16 94.90 13 106.48
17 95.83 14 96.70
18 93.88 15 88.39
19 122.96 16 94.90
20 83.28 98.69
21 84.21
22 89.86
23 79.57
24 82.53 DAILY BEATS
25 80.98 Beat Number year %
26 83.24 17 95.83
27 81.07 18 93.88
28 73.62 19 122.96
29 94.79 20 83.28
Total 94.27 This is without Stadium Events 21 84.21
22 89.86
23 79.57
24 82.53
25 80.98
26 83.24
Stadium Events 27 81.07
28 73.62
30 77.95 29 94.79
31 69.08 88.14
32 113.27 Stadium Events year %
33 115.22 30 77.95
34 98.10 31 69.08
94.72 32 113.27
33 115.22
34 98.10
94.72
Car Parks year %
1 108.29
2 95.12
101.70
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Annual Parking and Enforcement Report 2007/2008
Glossary
This glossary provides:
Annual Report This is the abbreviated name for this document, the
Annual Parking and Enforcement Report.
CC Charge Certificate.
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Annual Parking and Enforcement Report 2007/2008
PA Parking Attendant.
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Annual Parking and Enforcement Report 2007/2008
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