Republic of the Philippines

ISABELA STATE UNIVERSITY

Cauayan City, Isabela

QMS PERFORMANCE MONITORING REPORT

S.Y. 2019- 2020

MANAGEMENT PROCESS

Actual
Remarks
Key Result Targets for Accomplishment
KPM
Areas Objectives 2019
Quantity Percentage

1. Planning To conduct Number of Conduct 1/1 100% Complied

planning review planning review planning review
sessions on the sessions at least once a
QMS Operation year

2. Monitoring, To monitor and Frequency of Conduct

Measurement, assess conduct of monitoring and ½ 50% Complied for the
Analysis and performance in monitoring and assessment at first half of the year
the
Evaluation assessment of least twice a
implementation
of the QMS QMS year
performance

3. Client To conduct Client Level of Client At least Very Complied

Satisfaction Satisfaction Satisfaction Satisfactory 4.05 Satisfactory
Survey and Survey rating
Handling of
Complaints

4. Internal To obtain Frequency of Conduct Audit 1/1 100% Complied

Quality Audit evidence, evaluate audit at least once a
objectively and year
determine the
extent to which
audit criteria are
fulfilled

5.  To conduct Number of Conduct 3 300% Exceeded target

Management management meetings management
Review review meetings conducted per review at
at planned year least once a
intervals year

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 Republic of the Philippines
ISABELA STATE UNIVERSITY
Cauayan City, Isabela

QMS PERFORMANCE MONITORING REPORT

S.Y. 2019- 2020

SUPPORT SERVICES

Actual Accomplishment Remarks

Key Result Targets for
KPM
Areas Objectives 2019
Quantity Percentage

1. Human To implement fair and Hiring Schedule 30 days before 100% Complied
Resource impartial recruitment, the opening of
Management selection and hiring the semester
1.a Hiring processes and timely
provision of qualified Percentage of 100% faculty 100% Complied
faculty based on merit faculty hired hired based on
and fairness, and based on needs, needs, merits &
need analysis merits & qualifications
qualifications

1.b Faculty and To enhance personnel Number of At least one (1) 1 100% Complied
Staff knowledge and skills seminar/trainin seminar/trainin
Development through a sustainable g attended by
g attended by
faculty and staff personnel per
development faculty and staff year
program

2. To facilitate the Percentage of 80% Average of Complied

Infrastructure construction of completion of completion of 92%
2.a Building programmed facilities infrastructure the proposed
Maintenance for students and projects
projects
employees of the
campus

2.b Equipment To monitor and Frequency of At least once a Once a 100% Complied
Maintenance improve the physical monitoring month for all month
facilities of the facilities
campus

To ensure maximum Percentage of At least 80% 80% 100% Complied

efficiency of completion of completion of
equipment and repair repair
related facilities
Percentage of At least 80% of 100% Complied
80%
functional equipment and
equipment and facilities are
facilities functional

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 2.c To ensure Percentage of At least 80% of 1/2 50% Bus is under
Transportation mobility/transportatio vehicles that are the vehicles are repair
Services n in campus in good running in good
operations condition condition

2.d ICT and To monitor and Percentage of At least 90% of 90% 100% Complied
Systems maintain information monitored and information
Services systems, ICT maintained systems, ICT
Procedure equipment and systems and equipment and
network network/intern network
infrastructure et infrastructure
are monitored

3. Work To enhance and Percentage of At least 80% of 80% 100% Complied

Environment improve the working classrooms and the offices are
3.a Managing environment of the offices that are well
Physical campus employees well-maintained maintained
Factors
Percentage of 80% 100% Complied
offices At least 80% of
monitored and the offices are
evaluated monitored and
evaluated

3.b Safety and To maintain peace Number of At least one (1) Four (4) 75% Needs
Security and order and protect security guards security guard security additional
Services lives and properties in deployed is deployed and guard Security
the campus visible round deployed Guards
the clock in daily for
every cluster of 27
five (5) buildings
buildings

4. Admission To administer College Percentage of 75% of the 4771 / 89.18% Complied

Admission Test to student- student- 5350
incoming new applicants who applicants took
enrollees as part of took the College the College
the admission process Admission Test Admission Test

To screen possibilities
for the existence of Percentage of At least 100% 4 / 100 4% Only few were
disease or illness screened of the enlisted screened
students population of
incoming
freshmen and
transferees

5. Enrolment To implement Percentage of At least 82% of 94.30% 115% Complied

efficient & effective enrolled students per
enrolment process students year level who
through automation are enlisted for
enrolment are
officially
enrolled within
ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 the scheduled
date of
enrolment

6. Load To determine Number of days Fifteen (15) More than 100% Complied
Analysis/Facult discipline with faculty to complete working days fifteen
y Loading gaps on time need analysis before the start (15) days
of regular
classes
To implement
equitable distribution Number of days At most one (1) More than 100% Complied
of workload taking to complete week per one (1)
into account faculty faculty loading college before week
specialization / start of classes
experience

7. Completion To provide students Percentage of At least 80% of Colleges Colleges do

of Incomplete the chance to comply students with the students have file not have
Grades with the incomplete with of monitoring
requirements of the grades who incomplete Completio mechanism to
course have submitted grades have n reports find out the
completion submitted actual
form completion percentage of
forms within students who
one (1) submitted
academic year completion
forms within
one (1)
academic year

8. Student To implement an Percentage of At least 10% of 923 / 2702 34.16% Exceeded

Services integrated approach first year first year Target
8.a Guidance in the development of students who students
and a well-functioning participated in participated in
Counselling individuals the need the need
analysis analysis

Number of At least one (1) 2/1 200% Exceeded

Guidance and guidance Target
Counselling activity
activities conducted per
conducted semester

Percentage of At least 0.05% 396 / 5826 6.79% Exceeded

counselled of the Target
undergraduate undergraduate
students students have
been
counselled
(walk-in, group,
or referred
clients)

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 8.b Testing To administer tests to Number of tests Conduct at 4/2 200% Exceeded
assess personality, administered least two (2) Target
aptitude, and per semester tests every
achievement semester
performance of
clients

8.c Placement To provide Percentage of Conduct pre- 1000 / 83.30% Exceeded

information related to graduating employment 1200 Target
job placement for students who seminar to at
alumni and attended pre- least 50% of
graduating students employment the graduating
seminars class

Number of
campus job fairs Conduct at
conducted least one (1)
campus job fair
per year

8.d Student To accredit, recognize Number of days Accredit One (1) 100% Complied
Organization and monitor activities to accredit organization week
of student within one (1)
organizations week upon
submission of
application

Number of days Approve One (1) 100% Complied

to approve activity permits day
activity permits within one (1)
day upon
submission

8.e Student To publish Kawayan Frequency of At least once a On-progress

Publication Communicator publication year

To enhance and Number of At least one

upgrade the training and seminar a year
journalistic skills of seminar
the student writers attended by the
through training and students
seminar

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 8.f Scholarship To seek financial Number of At least 1500 849 56.60% Only few
assistantship or cash students students per passed the
incentives to students screened for semester screening
either sponsored by cash incentives
the university or or financial
private benefactors assistantship

To conduct Number of At least 500 78 15.60%

orientation scholars who scholars and
program/meeting to attended grantees per
scholars and grantee orientation semester
programs

9. Health To perform pre- Percentage of Perform pre- 3312 90% Not all were
Services assessment clients assessment pre-assessed
Medical/Denta consultation to consultation to
l Services students, faculty, staff 100% of the
and other interested students,
parties faculty, and
staff

To conduct Frequency of At least once None Outreach

medical/dental conducting every semester program is
outreach programs to medical/dental scheduled by
satellite campuses outreach November this
programs to year
satellite
campuses

To provide seminars, Number of At least one One (1) 100% Complied

trainings or seminars, or seminar per
workshops to workshops semester
students conducted

10. Library To provide updated Percentage of At least 5% Procurement –

Services book collections, yearly increase yearly increase on process
library resources and in book and in book and
facilities resource resource
collection collection

To perform annual Percentage of At least 95% of

inventory weeding updated library the total library
out program of library collection collection are
materials relevant and
updated

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 11. Socio- To encourage Number of Conduct at 15 1500% Exceeded
Cultural students’ involvement socio-cultural least one (1) target
in the preservation, activities activity per
development, and conducted per semester
promotion of culture semester
and arts through
dance, music,
performing arts, and
literary arts

12. Sports To provide activities Number of Conduct at Campus Sports

to enhance the sports activities least one (1) Fest is
physical abilities of conducted activity per Scheduled by
students year October this
year

13. Finance To maintain accurate Frequency of Monthly Monthly 100% Complied

Services and timely accounting accounting preparation of
report generation report bank
generation reconciliation
and liquidation
report

To keep pertinent Percentage of 100% 100% 100% Complied

accounting records installed installation of
with confidentiality security security
measures measures such
as steel filing
cabinet with
lock etc.

To see to it that every Number of days Release within Within five 100% Complied
disbursement of to release five (5) working (5) days
funds is supported by disbursement days the
proper supporting voucher disbursement
documents as require voucher with
by GAM and COA’s sufficient
accounting and documents and
existing rules and minimize
regulations holding of
vouchers with
incomplete
documents

To ensure effective Percentage of 100% collection 100% 100% Complied

and efficient fees collection of fees
collection of fees

To maintain accurate, Number of days Within five (5) Within five 100% Complied
timely, and necessary to allot and days upon (5) days
allotments and obligate funds submission
obligations

To warrant timely Frequency of Monthly Monthly 100% Complied

submission of budget submission submission of
reports personnel
ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 services and
maintenance
and other
operating
expenses
reports

Quarterly Quarterly 100% Complied

submission of
personnel
services and
maintenance
and other
operating
expenses
reports and
preparation of
quarterly
budget

Yearly
submission of
proposed
program of
expenditures

To ensure effective Number of days Within five (5) Within five 100% Complied
and efficient to process days upon (5) days
budgeting procedures transactions submission of
documents

14. Supply To ensure effective Percentage of 90% 90% 100% Complied

Management and efficient delivery supplies acceptance of accepted
and issuance of accepted supplies
supplies and
allotment
Percentage of 90% issuance 90% 100% Complied
supplies issued of supplies and issued
equipment

To conduct effective Percentage of Conducted 90% 112.50% Exceeded

inventory of supplies inventory inventory to at Target
and equipment conducted least 80% of
supplies and
equipment

To maintain updated Percentage of At least 80% of 100% 125% Exceeded

and proper recording updated stock cards are Target
of property card and property and updated
stock card stock cards

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 Republic of the Philippines
ISABELA STATE UNIVERSITY
Cauayan City, Isabela

QMS PERFORMANCE MONITORING REPORT

S.Y. 2019- 2020

OPERATIONS

Actual Accomplishment Remarks

Key Result Targets for
KPM
Areas Objectives 2019
Quantity Percentage
1. Instruction

1.a Classroom To ensure effective Percentage of the At least 80% of 16 / 108 14.81% Non-compliant
Management and efficient faculty who faculty exhibit
delivery of exhibited outstanding
instruction teaching
outstanding
performance
teaching
per semester
performance

Percentage of At least 90% of

grades sheets grade sheets
submitted on submitted
time within seven
working days
after the final
examination

1.b To develop and Percentage of At least 10% of 80.56% of 100% Complied

Instructional utilize instructional faculty members the faculty the Faculty
materials with develop/update have IM’s
Material
instructional on the
Development enhancing developed/updat
material daily class
effective delivery ed instructional conducted
of instruction material
3 IMs were
published

2.78%

1.c To guide and Percentage of At least 80% of 100% 125% Exceeded Target
Thesis/Feasibil supervise students students with graduating
in the formulation students
ity Study submitted bound
and conduct of submitted
thesis manuscript bound
manuscript

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 1.d On-the-job To provide Percentage of At least 80% of 96.67% 120.83% Exceeded Target
Training exposure and graduating graduating
hands-on students who students
experience for successfully successfully
qualified students completed their completed their
in actual work OJT OJT
setting

1.e Tracer To trace the Frequency of Once every four Every three 100% Complied
Studies graduates as conducting survey (4) years for a (3) years
feedback degree program
mechanism on the
relevance of
curricular
programs

1.f Faculty To conduct faculty Rating of faculty At least Very 100% Complied
Evaluation evaluation as evaluated by satisfactory Satisfactory
students level of
performance

2. Research To conduct Number of All colleges Expected until

and research studies completed should have at October this year
Development research studies least one
research study

3. Curriculum To conduct Number of 100% of the 100% 100% Complied

Development curriculum programs programs are
and Revision review/developme reviewed aligned with K-
nt sessions 12 Curriculum
regularly of all
programs

4. Extension To sustain Adopt- Number of Sustain at least 1 100% Complied

and Training a-barangay/school sustained one (1)
program barangay/school Barangay/Scho
ol

To implement Number of At least five (5) 9 180% Exceeded Target

extension program completed extension
extension programs
programs completed

5. Resource To ensure Percentage of At least 15% 15% 100% Complied

Generation profitability and return on return on
sustainability of investment investment
each income
generating project

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 To implement Number of At least one (1) One (1) 100% Complied
income generating income- income
projects generating generating
projects project a year
implemented

6. Control of To comply with Percentage of 100% 100% 100% Complied

Externally statutory and compliance compliance
Provided regulatory
Processes, requirements (RA
Products and 9184 and COA
Services Rules and
Regulations)

To process Percentage of Accomplished 100% 100% Complied

accepted approved procurement 100%
purchase/job accomplished procurement
request within the within the
required time required period
of time

To procure quality Percentage of Procure 100% 100% 100% Complied

goods and services procured quality quality goods
with financial and goods and and services
technical services according according to
requirements to specifications specifications
requested requested

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 Republic of the Philippines
ISABELA STATE UNIVERSITY
Cauayan City, Isabela

QMS PERFORMANCE MONITORING REPORT

S.Y. 2019- 2020

MANDATORY

Actual
Remarks
Key Result Targets for Accomplishment
KPM
Areas Objectives 2019
Quantity Percentage

1. Control of To implement Percentage of 90% of the 90% 100% Complied

Documented policies and coded forms for forms for QMS
Information procedures in QMS are coded
controlling and
maintaining Percentage of 90% of the 90% 100% Complied
documents in documents are documents are
conformity with updated and filed updated and
the QMS properly filed properly

2. Control of To implement Number of copies At least two (2) Two (2) 100% Complied
Records policies and of records to be copies are
procedures in reproduced for reproduced for
controlling and distribution and distribution and
maintaining filing filing
records in
accordance with
QMS

3. Control of To identify non- Number of days Initiate action On-progress

Noncorformity conforming to initiate action to address RFA
products/services to address RFA or or NC within
in the NC five (5) days
implementation of upon receipt of
the QMS RFA

4. Corrective To dispose/act on Number of days Act on RFAs On-progress

Action RFAs requiring to dispose/act on within five (5)
corrective action RFAs requiring days upon
corrective action receipt of RFA

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 Republic of the Philippines
ISABELA STATE UNIVERSITY
Cauayan City, Isabela

QUALITY OBJECTIVES

MONITORING AND EVALUATION REPORT

S.Y. 2019- 2020

To uphold the commitment of implementing the Quality Policy, ISU shall attain the following quality objectives:

1. Sustain academic excellence and quality in instruction;

Actual
Remarks
Targets for Accomplishment
KPM
Objectives 2019
Quantity Percentage

a. To subject programs Percentage of 80% of the 13 / 14 92.86% Exceeded Target

for CHED Evaluation for programs with programs have
the issuance of Certificate of Certificate of
Certificate of Program Program Program
Compliance Compliance Compliance

b. To prepare and apply Percentage of 80% of the 14 / 14 100% Complied

for accreditation of accredited programs are
programs in various programs AACCUP
levels of accreditation Accredited
status

c. To surpass the Percentage of An overall 32% 640% Exceeded Target

national passing passers in performance of
percentage in licensure Licensure at least 5%
examinations Examination above the
(First Takers) national passing
percentage of
all program
offerings with
licensure
examination is
attained within
the school year

2. Generate research breakthroughs

Actual Accomplishment Remarks

KPM Targets for 2019
Objectives Quantity Percentage

a. To sustain research Number of Sustain at least one One (1) 100% Complied
centers sustained (1) research center
research centers
ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 b. To generate new Number of on- At least four (4)
knowledge & going and research studies Complied
6 120
technologies for completed completed
sustainable researches
development)

3. Engage in sectoral activities for community development;

Actual Accomplishment Remarks

Targets for
KPM
Objectives 2019
Quantity Percentage

a. To establish Number of Establish at

linkage/partnership with established least one (1) 1 100% Complied
other organizations linkage/partnership linkage

b. To conduct capability Number of At least one (1) Complied

1 100%
building seminar and/or conducted seminar or
disseminate generated capability seminar training
technology

4. Develop products for glocalization;

Actual Accomplishment Remarks

Targets for
KPM
Objectives 2019
Quantity Percentage

a. To develop ISU Number of One commodity 1 100% Complied

commodity-based developed
products and services commodity-based
products and
services

5. Support students’ participation to local and international fora to enhance their potentialities;

Actual Accomplishment Remarks

Targets for
KPM
Objectives 2019
Quantity Percentage

a. To encourage Number of students At least one (1)

students’ participation attending local and student
in local and international international fora attended local 98 9800% Exceeded Target
fora and
international
fora

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019
 6. Comply with the standards set by statutory, regulatory, and accrediting bodies; and

Actual Accomplishment Remarks

Targets for
KPM
Objectives 2019
Quantity Percentage

a. To procure more Number of procured All programs 14 / 14 100% Complied

equipment and and updated shall have met
upgrade/update existing equipment/facilities the minimum
facilities required as set
by the program
CMO

b. To conduct regular Frequency of Monthly Monthly 100% Complied

maintenance of facilities monitoring monitoring of
facilities and
equipment

7. Review on periodic basis, the Quality Management System (QMS) and gather feedback on the level of client
satisfaction as basis for continuous improvement.

Actual Accomplishment Remarks

Targets for
KPM
Objectives 2019
Quantity Percentage

a. To regularly review Reviewed and At least 50% of

and update institutional updated the institutional
policies, processes and institutional policies,
procedures policies, processes processes and
and procedures procedures are
reviewed and
updated before
the start of
every school
year or as
needed

b. To ensure regular Level of Client At least

Very
conduct of Client Satisfaction Satisfactory 4.05 Exceeded Target
Satisfaction Survey Level of Client Satisfactory
Satisfaction

ISUCYN-QA-MERF-012
Effectivity: April 10, 2019