®

Five-Day Delivery
Transition Management
Status

Sam Pulcrano
Mailers Technical Advisory
Committee -- November 18, 2010
 FDD Timeline
Pre-PRC Post-PRC Planning Pre-Approval PlanningImplementation Five Day
MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP
Deadline to File Interrogatories (8/18) GAO Report (Jan.)
PRC/GAO Response
Program Mgmt &

PRC – Hearings for Cross-Examination of Intervener Witnesses (9/13-9/16)

PRC Filing PRC Field Hearings PRC – Filing of USPS Rebuttal Testimony (9/23)
PRC – Hearings for Cross-Examination of USPS Rebuttal Testimony (10/4)
Interrogatories PRC – Initial Briefs Due (10/15) / Final Briefs Due (10/21)
Implementation Plans PRC – Advisory Opinion
Communication/Ad Plans Area-Level Planning Area Guidebook Complete

Operations Capacity Modeling Response to GAO (11/8)

IT Systems R1 (18 Work Streams) R1 Complete

IT Planning

IT Systems R2 (4 Work Streams) R2 Complete

IT Systems R3 (1 Work Stream) R3 Complete

IT Systems R4 (4 Work Streams) R4 Complete

IT Systems R5 (4 Work Streams) R5 Complete

Other Tasks

Manual/HB Updates Draft Updates Due to LR

Five Day Launch
LR Review LR Review Complete
Corp. Pub. Edits Updates Finalized
TBD
• Complement adjustments
Calculator Complete • Route adjustments
FDD Service Calculator

Ready to Launch
Implementation &

Congressional Approval (TBD)

Launch

Formal Union notifications

30/60 days prior
~six months
• Customer communications FDD validation
• IT live testing
• Equipment modifications & possible redeployment
• Employee communications & training
Current Date Line 2
• Updates to sales collateral
 Implementation Planning Timeline
Gap Assessment and Re-baselining Consolidation Finalization

Review existing plans and identify gaps Integrate the plans together Resolve issues, fill remaining gaps,
and obtain sign-off for final plan
8/9 8/16 8/23 8/30 9/6 9/13 9/20 9/27 10/4 10/11 10/18 10/25 11/1 11/8

FDD TMO Kick Off Checkpoint Checkpoint Mid-Point Review Implementation Plan Final Implementation Submission
(complete 8/10) #1 #2 (Bolger 9/16) Ready for Submission to Plan Review to GAO
GAO & Sr. Mgmt Session 11/8/2010
10/15/2010 10/21/2010
INPUTS: INPUTS:
•Existing FDD workgroup materials • Draft gap assessment
•Global Postal Industry Operating Model • Re-baselined implementation plans for each workstream
• Baseline USPS processes by workstream
INPUTS:
•Draft Integrated Implementation Plan
KEY ACTIVITIES:
•Integrated USPS Operating Model /
•Initial support sessions / KEY ACTIVITIES:
Impact Assessment
checkpoints with implementation •Continue support sessions / checkpoints
plan owners with implementation plan owners
•Validate Operating Model with plan •Facilitate compilation of individual KEY ACTIVITIES:
owners workstream plans to consolidated FDD • Finalize compilation of workstream
implementation plan plans to consolidated FDD
implementation plan
OUTPUTS: OUTPUTS: • Final VP sign-off of Integrated
•Draft gap assessment • Draft Integrated Implementation Plan for submission Implementation Plan
•Re-baselined implementation plans for to Senior Management
each workstream • Comprehensive implementation plans with for each
•Baseline USPS processes with impacts by workstream OUTPUTS:
workstream • Draft Integrated USPS Operating Model / Impact •Final Integrated Implementation Plan for
Assessment submission to GAO
•Final USPS Operating Model / Impact
Assessment

3
 FDD Implementation Plan Owners & Reviewers
Work Group Implementation Plan Section Implementation Plan Owner(s) VP / Review Authority 1
Delivery Work Group City Delivery P. Knoll, V. Rouse Granholm
Rural Delivery J. Boldt Granholm
HCR and Contract Delivery B. McKain Brownell
Post Office Operations Work Post Office Operations A. Raney Granholm
Group
Network Operations Work Mail Processing Operations E. Lichorat Williams
Group Transportation F. Rigel Williams
BMEU and DMU Operations A. VanGorder, L. Zalewski Mehra
Maintenance and Engineering A. Hall Sigmon
Global Business R. Middlebrooks Shah
Service Performance Measurement M. Clarke, R. Creamer, E. Ryan Killette
Facilities U. Tamaskar No FDD Impacts / No Implementation
Plan
Communications Work Communications G. McKiernan, T. Knupp Betman
Group
Mailing & Shipping Services Advertising J. Carrier Vogel
Work Group Consumers & Small Business Mgmt M. Clarke, D. Nichols, P. Mason, G. Vogel
Thuro, S. Felix
Customer Account Mgmt T. Knupp Plonkey
Retail Equipment K. Mastervich Healy
Retail Partners D. Kelly Healy
Express and Priority Mail K. Key Tasks Integrated into Other Plans / No
Separate Implementation Plan
Human Resources / Labor People Movement Plan B. Brenker, A. Moore, M. Gandhi Giannoni-Jackson (HR), Tulino (LR)
Relations Work Group Training T. Link LaChance
Manuals A. Moore, K. Coleman Tulino
IT and Finance Systems IT M. Goldman Edgar
Work Group Finance R. Langevin DeVito
1 Additional Reviewers (Products): Steve Monteith (Transactions and Correspondence), Tom Foti (Marketing Mail), Nan McKenzie (Special Services), Gary
Thuro (Marketing Retail), Karen Mastervich (Retail Systems / POS)

4
 Work Groups for Implementation Planning
Delivery 1 Communications 4
Work Group Lead: Van Rouse Work Group Lead: Gerry McKiernan
City Delivery Communications
Rural Delivery
Mailing & Shipping Services 5
HCR and Contract Delivery
Work Group Leads: Bob Michelson & Terry Knupp
Post Office Operations 2 Advertising
Work Group Lead: Annette Raney Consumers & Small Business Management
Post Office Operations Customer Account Management
Retail Equipment
Network Operations 3a/3b Retail Partners
Work Group Lead: Ed Lichorat Express & Priority Mail 2
Mail Processing Operations
Transportation Human Resources / Labor Relations 6
BMEU & DMU Operations (incl. FAST) Work Group Leads: Mangala Gandhi & Alan Moore
People Movement
Maintenance & Engineering Training
Global Business Manuals
Service Performance Measurement
IT and Finance Systems 7
Facilities 1
Work Group Lead: Mike Goldman
¹Facilities has no FDD Impacts / No Implementation Plan IT
²Express & Priority Mail tasks will be distributed into other Operations
plans / no separate Implementation Plan Finance
New Workstream 5
 Manual and Handbook Updates Summary

Corporate Publishing
Updates Updates Finalized Between LR LR Review
VP Total Identified Provided to LR Scheduled
Needed Completed and Originator Completion Date
Completion Date

Pritha Mehra 1 0 0 0 0 10/1/2010 1/1/2011

Vince DeVito 5 1 1 1 1 10/1/2010 1/1/2011

Joe Corbett 6 5 5 5 5 10/1/2010 1/1/2011

Dean Granholm 13 11 11 11 11 10/1/2010 1/1/2011

Deborah Giannoni-
5 3 3 3 3 10/1/2010 1/1/2011
Jackson

Kelly Sigmon 2 0 0 0 0 10/1/2010 1/1/2011

David Williams 39 10 10 10 10 10/1/2010 1/1/2011

Maura Robinson 3 2 2 2 2 10/1/2010 1/1/2011

Susan Brownell 2 1 1 1 1 10/1/2010 1/1/2011

Total 76 33 33 33 33

6
 FDD IT Status
User
Delivery Sales and Network Customer Shipping Human
Finance Applications Engineering
and Retail Marketing Operations Relations and Mailing Resources & Reports

1 Mail and Rural Route Carrier

RRSS 1
PTS Hold Mail CSCM WebFarm SPS
Image Evaluation Pickup
Reporting System
2
RRSS System
1
PPR Rural Redelivery SDC EDW
Timekeeping
AVUS Web End of RTACS
Run Rate Legend & Notes
2 PTS
eFLASH Calculators Requirements In
DOIS Progress
SASP, FAST, PostalOne!, PTS Phase 2
MTEL
2 Carrier Pickup, RRSS (Phase 2), PPR
PPR Payroll Build in Progress (Phase 1 Fix)
CSDRS
Variance Accruals
CAT in Progress DOIS, DDM
CPC-EOR *FAST
Mail History Release in Progress APC, CARS, POS
CPMS Tracking
SDC, PTS (Phase 1), CSCM, MTEL,
*SASP System Implementation WebEOR, MIRS, CSDRS, CPC-EOR,
Complete RRSS (Phase 1), CPMS, Rate Calculators,
Hold Mail, Redelivery, AVUS, IRT
DDM
*PostalOne! Future PPR (Phase 2)

IRT
Inform Customer 90 WebFarm, Variance, Mail History Tracking
Days Prior to Delivery System, EDW

POS Work On Hold Until Rural Route Evaluation System, Rural

Timekeeping RTACS, eFlash, Payroll
Congressional Approval Accruals,

CARS Engineering SPS – Sort Program Generation

1 PTS, PPR, RRSS Phase 1 Implementations

APC 2 PTS, PPR, RRSS Phase 2 Implementations
* Implementation Date 6/19/2011 7
 FDD Area-Level Planning Core Team
Functional Area Functional Representative
Operations Functions
Delivery Phil Knoll, Van Rouse
Post Office Operations Annette Raney
Mail Processing Operations Ed Lichorat
Transportation Freemont Rigel
BMEU and DMU Operations Alice VanGorder
Enablement Functions
Communications Gerry McKiernan, Terry Knupp
Human Resources Mangala Gandhi
People Movement Bob Brenker, Debra Mills
Products & Services Karen Key

8
 FDD Area-Level Planning Schedule
11/8/10 11/15 11/22 11/29 12/6 12/13 12/20 12/27 1/3/11 1/10 1/17 1/24 1/31 2/7 2/14

Kickoff Impact Analysis

Kickoff Meeting Integration Finalization
11/9 Area MOS Meeting Transition Checkpoint Area-Level Transition Checkpoint
11/30-12/1 (Analysis to Integration) Guidebook Briefing (Integration to Finalization)
Date TBD
KEY ACTIVITIES: Distribute draft Guidebook
 Identify Area-level FDD-impacted functions and processes (HQ for Area Input
Core Team) Week of 1/31

 Create outline and key topics by section for Guidebook (HQ Final Area-Level
Core Team) –for MOS Meeting 11/30 - 12/1 Guidebook Briefing
 Complete impact assessment of HQ Implementation Plan using Date TBD
products and services catalog
 If any – Identify additional detail related to functional workstreams,
products / services, or IT systems to enhance HQ Implementation
Plan

KEY ACTIVITIES: KEY ACTIVITIES:

OUTPUTS:
 Inventory of FDD-impacted functions
and processes at the Area level
 Outline of Area FDD Implementation
Guidebook, including sections/chapters
and key topics (for MOS Meeting 11/30
- 12/1)
 Updated HQ implementation plan
(ongoing)
 Create draft content and checklists for Guidebook (HQ  Distribute draft
Core Team) Guidebook to all Areas
for input and integrate
 Integrate Areas’ draft content and checklists for feedback received –
Guidebook (HQ Core Team with Southwest & Pacific weeks of 1/31 - 2/15
Area representatives)
 Finalize updated HQ
 If any – Apply additional detail related to functional Implementation Plan –
workstreams, products / services, or IT systems to week of 2/15
enhance HQ Implementation Plan
OUTPUT: OUTPUTS:
 Draft Area FDD Implementation Guidebook developed with HQ  Final Area FDD Implementation
Core team and representatives from SW & PA Areas Guidebook
 Updated HQ implementation plan (ongoing)  Final Updated HQ
Implementation Plan 9
 ®

Your Questions?