KyAnna Raymond

| 832-970-4038 | kyanna.raymond@aol.com

Objective
· I’m looking to make a difference in our world. To provide exceptional service to both internal and external customers,
going above and beyond, making them happy and eager to return. I want to utilize my experience in customer service
and hospitality, combined with my coursework knowledge in Human Resources to strengthen an organization.

Education
BACHELOR OF SCIENCE IN HUMAN RESOURCE DEVELOPMENT | EXPECTED DEC. 2019 | UNIVERSITY OF HOUSTON
· Major: Human Resource Development
· Minor: Hospitality
· Experience with volunteering at local YMCA, and Houston Food Bank.

Skills & Abilities

MANAGEMENT
· I have been instrumental in the training and recruiting of employees, counting inventory and documenting shortages or
purchase needs, department oversight, resolution of guest concerns, vendor management, and invoicing.

SALES
· I have vast experience in guest, meeting and banquet room, and food and beverage sales. I listen effectively and
attentively to clients to determine the best options and services for their needs. Taking care to mention current
promotions and seizing upselling opportunities.

COMMUNICATION
· Communication has always been a strength for me. I pride myself on being very respectful of others, friendly, self-
assured, open minded and professional. I’m a good listener and love to contribute ideas and collaborate in team
environments. These skill sets have allowed me to excel in life and earn the respect of customers and peers.

LEADERSHIP
· I am very driven and take the initiative to go above and beyond in anything I do. I believe in having passion for what you
do and making sure things are done right. My goal as a leader is to instill and pass those values on to those around me.
My experience in lead and training capacities has taught me patience, understanding, and compromise. I am good at
motivating others and promoting vision for company goals and projects.

Experience
FRONT DESK AGENT | HYATT PLACE | FEBRUARY 2017 - CURRENT
· Provide an excellent guest service experience to visiting guests as well as our loyal members. Manage various areas of
the hotel to include the Gallery Host Stand, the Bakery Café, Bar, Guest Kitchen, the e-room and the TV den. Process
guest check in and out of the hotel and manage service of the meeting rooms.

SERVER/BANQUET SERVER | MAGGIANO’S | AUGUST 2016 – MARCH 2017

· Served guest and provided an exceptional guest experience for restaurant patrons. As a banquet server we set up
banquet rooms and serviced banquets and large restaurant events with grace and impeccable execution.

SERVER | BB’S CAFE | JANUARY 2016 – AUGUST 2016

· As a server I worked as the face of the business. Served guest and provided an exceptional guest experience for
restaurant patrons. Our goal was to cater to their needs and ensure guest return. I often assisted with staffing needs in
times of shortage.

PARTY HOST/GAME ATTENDANT/SUMMER CAMP COUNSELOR | MAIN EVENT | DECEMBER 2011 – AUGUST 2014
· Set up and/or clean up private room for parties and events. Greet party guests and manage event, leading them through
different scheduled activities. Provided excellent communication skills by interacting and participating with the group
during party/event and making guests feel appreciated. I ensured the party was going according to schedule and
reported any time variance or requested add-ons to management. I gathered and stored birthday gifts and cake,
arranged for availability of audio-visual, displays or other needs and assisted patrons with the recording of gifts
received.
· Provided guest information about facilities, entertainment options, rules and regulations. Answered guest questions and
make recommendations as needed. Checked games and equipment and performed minor repairs as needed. Stocked
cranes, tellers, photo equipment, token machines and Winner's Choice prizes. Monitored event activities, processed
payment transactions, reported wear and tear, damages or problems with games to management.
· Maintained a fun, positive attitude and participated in creative games and educational activities with children in the
summer program. Monitored children’s participation and interaction with others. Sustained a safe, clean, and fun
environment and ensured safety procedures were followed.

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