Total Quality Management - ADL-16-Ver1

Assignment - A
Question 1. What role top management plays in implementation of TQM?

Answer: TQM is defined as "It is an integrated organizational approach for delighting the
customers (both internal and external) by meeting their expectations on a continuous basis
through everyone involved with organization working on continuous improvement in all
products, services along with proper problem solving methodology".

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Question 2. If TQM is cross-cultural and holistic why are tools function specific?

Question 3. Explain any five tools of quality with reference to service industry.

Question 4. Differentiate managerial tools from operational tools in the context of

manufacturing industry.

Question 5. Relate soft tools to statistically designed experiments with particular focus
on design of new products.

Assignment - B
Question 1. Explain the various approaches companies use in their effort at
implementing total quality management.

Question 2. Do you think a structured approach to Quality helps in effective

implementation of TQM.

Question 3. What role Quality Improvement Teams play in operationalising the concept
of Quality.

Case Study
Question 1. What role do models play in implementing quality. Discuss the different
models used in the case based on your understanding.

Question 2. What do you perceive is the reason behind quality being exhibit ed more on
special occasions rather than on day today functions.

Assignment - C
1. Define Quality as per ISO 8402.

2. What is TQM?
3. What are grades in quality?

4. How does Deming define quality?

5. How is TQM different form quality?

6. What is repa ir ?

7. What is rework?

8. The first country in the world to use SPC ….Japan……

9. What is SPC?

10. Schewart is known for ….the father of statistical control for developing SPC (Statistical
Process Control) while at Bell Labs in the 1939s…..

11. Who is Juran?

12. “Quality is Free”. Who said this?

13. What is ISO?

14. Name two people who changed face of quality in Japan.

15. What is fishbone?

16. Relate Pareto to …80-20 Principle…

17. What role tax plays on quality?

18. Concepts are to philosophies like ideas are to models.

19. What is ‘Golden Peacock Award'?

20. Name any two Japanese Gurus.

21. What is cost of quality?

22. What are control limits?

23. Quality cost is

24. What is CMM?

25. Is quality synonymous with worth?

26. What is “5S”?

27. Do Japanese tools apply worldwide?

28. What is BPR?

29. Expand PDCA.

30. What is Value Engineering?

31. Why do we use Pokayoke?

32. What are Taguchi's Methods?

33. Explain soft quality.

34. Define 6 Sig ma.

35. What is UCL?

36. Who got the first ISO certification in India?

37. What is ISO 8402?

38. What is reeng ineer ing?

39. Why did reengineering fail?

40. What is Champy's contribution to Quality?